Unsigned Retainers Do Not Automatically Defeat Malpractice Claims Based on Undertaken Representation

Case: Sapp-Gooding v Kreindler & Kreindler, LLP, 2026 NY Slip Op 06159

Court: Supreme Court of the State of New York, Appellate Division, Second Department
Decided: October 21, 2026
Disposition: Order affirmed insofar as appealed from, with costs.

The supplied opinion is uncorrected and subject to revision before publication in the Official Reports.

1. Introduction

This decision examines whether attorneys who undertook litigation on behalf of September 11 victims’ family members could obtain dismissal of a legal-malpractice claim despite never having received signed retainer agreements during the period of the alleged negligence. The plaintiffs claimed that the attorneys’ failure to obtain final judgments and submit timely applications to a federal compensation fund substantially reduced their recoveries.

The Second Department held that the claim could proceed. The attorneys’ alleged conduct—including naming a plaintiff in federal litigation, obtaining a liability determination, and pursuing damages—supported an attorney-client relationship notwithstanding the absence of a signed retainer. The plaintiffs also raised factual questions about continuous representation sufficient to defeat dismissal on statute-of-limitations grounds. Separately, the court upheld an extension of time for service in the interest of justice.

The decision does not establish malpractice liability. Its significance lies in applying established principles to permit a claim based on undertaken representation and an allegedly lost opportunity for a larger fund distribution to survive preliminary dismissal.

2. Background and Procedural History

The parties and federal litigation

Calvin Gooding died in the September 11, 2001 attacks on the World Trade Center. He was survived by his wife, Rhonda Sapp-Gooding, and their children, Celia Rose Gooding and Zaya Gooding.

In 2002, Kreindler & Kreindler, LLP commenced Ashton v Al Qaeda Islamic Army, the “Ashton I action,” in the Southern District of New York on behalf of thousands of victims and family members. On August 1, 2003, anticipating that Sapp-Gooding would return a retainer agreement, the firm included her as the decedent’s personal representative and on behalf of his survivors.

Sapp-Gooding did not sign or return that agreement and had no contact with the firm between 2003 and 2020. Nevertheless, the firm continued litigation activity concerning her family’s claims:

  • In 2015, it obtained a default judgment against Iran on liability in favor of the Ashton I plaintiffs.
  • It subsequently sought a final judgment of $8,880,000 for the decedent’s estate.
  • In 2017, it included Sapp-Gooding, individually and as estate representative, in Ashton v Kingdom of Saudia Arabia, the “Ashton II action.”

These two federal actions form the factual setting of the malpractice claim; they are not precedents establishing the malpractice rules applied on appeal.

The compensation opportunity and alleged loss

The United States Victims of State Sponsored Terrorism Fund Clarification Act of 2019 expanded access to the Victims of State Sponsored Terrorism Fund, or VSSTF, to qualifying September 11 victims, spouses, and dependents who obtained final judgments against a state sponsor of terrorism.

Sapp-Gooding subsequently retained other counsel, who discovered the Kreindler firm’s involvement in Ashton I. After that counsel unsuccessfully sought VSSTF benefits, the plaintiffs signed retainers with the Kreindler firm in February 2021.

The firm ultimately obtained final judgments totaling $43,080,791 for the plaintiffs, including $12,500,000 for Sapp-Gooding and $13,580,791 for the estate. The opinion reports VSSTF payments of $6,359.46 for Sapp-Gooding and $6,909.32 for the estate, and describes the plaintiffs’ recovery as approximately .0626% of eligible damages.

The complaint alleged that, had the attorneys obtained final judgments and filed applications before February 19, 2020, the plaintiffs would instead have received 5.8574% of eligible damages. The asserted injury was therefore a reduced fund recovery—not merely the failure to obtain favorable judgments.

The malpractice action

On July 25, 2023, Sapp-Gooding commenced this action by filing a summons with notice. The subsequent complaint asserted claims, including legal malpractice, against the firm and attorneys James P. Kreindler, Megan Wolfe Benett, Noah Kushlefsky, and Andrew Maloney. The appellate caption identifies Kushlefsky and Maloney as nonparty-appellants.

The plaintiffs moved under CPLR 306-b to extend their time to serve the summons with notice. The appellants cross-moved under CPLR 3211(a) to dismiss the complaint. Supreme Court granted the service extension and denied dismissal of the malpractice cause of action. Those rulings were affirmed insofar as appealed from.

3. Summary of the Opinion

The unanimous panel reached three principal conclusions:

  1. The malpractice claim was sufficiently supported to survive dismissal. The alleged litigation conduct supported an attorney-client relationship, and the alleged missed application opportunity supplied a cognizable theory of causation and damages.
  2. The limitations defense could not be resolved against the plaintiffs at this stage. Although the attorneys established that the alleged malpractice accrued more than three years before commencement, the plaintiffs raised factual questions about continuous-representation tolling.
  3. The service extension was a proper exercise of discretion. Timely attempted service, potential merit, and the absence of demonstrable prejudice supported relief in the interest of justice.

The court rejected the appellants’ remaining contentions without further substantive discussion.

4. Analysis: Legal Reasoning and Precedents

A. The dismissal standard preserved genuinely disputed facts

The court began with the plaintiff-favorable standard governing CPLR 3211(a)(7). Under Hughes v Vento, 226 AD3d 753, 754, and Leon v Martinez, 84 NY2d 83, 87–88, a court must construe the complaint liberally, accept its factual allegations as true, and give the plaintiff every favorable inference. The question is whether those facts fit a recognized legal theory, not whether the plaintiff has already proved the case.

Because the parties submitted evidentiary materials, the court also relied on Chen v Metropolitan Tr. Auth., 239 AD3d 589, 590. Without conversion to summary judgment, such submissions change the inquiry to whether the plaintiff actually has a cause of action. Dismissal remains inappropriate unless the movant establishes that a material factual allegation is not a fact at all and that no significant dispute exists about it.

These precedents explain the limited nature of the ruling. The submissions did not conclusively negate the alleged representation or the lost-recovery theory. Accordingly, the court allowed those issues to proceed rather than resolving them as established facts in either side’s favor.

B. An attorney-client relationship can arise through conduct

The central relationship principle came from Moran v Hurst, 32 AD3d 909, 911: neither a formal retainer nor payment of a fee is indispensable to an attorney-client relationship. Courts must examine the parties’ words and actions.

The need to establish that relationship was supported by Mid City Elec. Corp. v Peckar & Abramson, 214 AD3d 646, 648, and Siemsen v Mevorach, 160 AD3d 1004, 1005. Together, these authorities prevent two opposite errors: dispensing with the relationship requirement entirely, or treating an unsigned agreement as necessarily defeating it.

The complaint alleged affirmative professional activity rather than only an uncommunicated belief that the firm represented the plaintiffs. The firm allegedly named Sapp-Gooding in litigation, obtained a liability determination, sought estate damages, and included her in a second action.

In applying the relationship requirement to those allegations, the court cited Rann v Lerner, 160 AD2d 922, 923; Cooke v Laidlaw Adams & Peck, 126 AD2d 453, 455; and Matter of Tuthill, 256 App Div 539, 545. These authorities supported the significance of conduct evidencing undertaken representation. The opinion does not recount their underlying facts, so their role here is best understood through that proposition rather than through unstated factual analogies.

The holding remains qualified. The court did not declare that placing someone’s name in a pleading invariably establishes every element of an attorney-client relationship. Nor did it conclusively determine the scope of duties owed to each plaintiff. It held that the alleged course of representation was sufficient to withstand dismissal despite the unsigned retainer and prolonged absence of contact.

C. Favorable judgments do not necessarily eliminate a malpractice injury

The malpractice standard came from Guliyev v Banilov & Assoc., P.C., 221 AD3d 589, 590–591, and Lambro Indus., Inc. v Gilbert, 233 AD3d 765, 767. A plaintiff must establish a failure to exercise the ordinary reasonable skill and knowledge of the profession, causation, and actual, ascertainable damages.

For causation, the court again relied on Mid City Elec. Corp. v Peckar & Abramson, this time at page 649. Its formulation recognizes that malpractice may cause injury where, but for the negligence, the plaintiff would have succeeded in the underlying action or would not have sustained the claimed damages.

That alternative matters here. The plaintiffs ultimately obtained substantial judgments. Their complaint nevertheless alleged a separate financial injury: delayed completion of the judgment-and-application process caused them to miss a materially more favorable fund recovery.

The alleged causal chain was:

  1. The attorneys undertook the relevant representation.
  2. Reasonably competent handling would have produced final judgments and applications before February 19, 2020.
  3. Timely applications would have produced the alleged higher percentage payment.
  4. The delay therefore caused an identifiable financial shortfall.

The court accepted this as a viable theory at the dismissal stage. It did not independently establish the percentage entitlements, the feasibility of completing the required steps by the deadline, or the ultimate amount of any recoverable loss. Those matters remain subjects for proof.

The distinction between the 2015 liability determination and a final monetary judgment is also important. The existence of a favorable liability ruling did not itself resolve whether the plaintiffs had obtained the final judgments needed for the alleged fund opportunity.

D. The attorneys established an initial limitations defense

Under CPLR 214(6), legal-malpractice claims carry a three-year limitations period. The court cited DeStaso v Condon Resnick, LLP, 90 AD3d 809, 812, for that rule, and Shumsky v Eisenstein, 96 NY2d 164, 166, together with Stein Indus., Inc. v Certilman Balin Adler & Hyman, LLP, 149 AD3d 788, 789, for accrual when the malpractice is committed.

The burdens on a limitations dismissal motion were drawn from Bank of N.Y. Mellon v Munet, 241 AD3d 865, 866, and Board of Mgrs. of Top of the Ridge Condominiums v Uhlfelder, 240 AD3d 471, 472. The defendant must first show that the claim was commenced outside the applicable period. The plaintiff must then raise a factual question about tolling, another reason the statute is inapplicable, or timely commencement.

Here, the alleged malpractice accrued no later than February 19, 2020—the third VSSTF application deadline. The July 25, 2023 commencement date was more than three years later. Citing Tulino v Hiller, P.C., 202 AD3d 1132, 1135, and Schrull v Weis, 166 AD3d 829, 832, the court held that the attorneys satisfied their initial burden.

This is an important limitation on the plaintiffs’ victory: the court did not reject the attorneys’ accrual argument. Survival depended on a potential toll.

E. Continuous representation presented factual questions

The governing tolling rule appeared in Stein Indus., Inc. v Certilman Balin Adler & Hyman, LLP, 149 AD3d at 789, quoting Aqua-Trol Corp. v Wilentz, Goldman & Spitzer, P.A., 144 AD3d 956, 957: the period for suing is tolled while the attorney continues representing the client in the particular matter underlying the claim.

This is not a general toll for every ongoing attorney-client relationship. Collins Bros. Moving Corp. v Pierleoni, 155 AD3d 601, 603, and Goodman v Weiss, Zarett, Brofman, Sonnenklar & Levy, P.C., 199 AD3d 659, 661, require a mutual understanding that further representation is needed on the specific subject matter.

The court also cited Dellwood Dev., Ltd. v Coffinas Law Firm, PLLC, 233 AD3d 752, 753, and Potenza v Giaimo, 165 AD3d 1186, 1187. These authorities require clear indications of an ongoing, continuous, developing, and dependent relationship, which often includes efforts to correct an alleged error.

Applying that framework, the court identified two unresolved questions:

  • Mutual understanding: Did the parties understand that further representation was needed concerning the same matter? The court cited Lytell v Lorusso, 74 AD3d 905, 907, and contrasted Verkowitz v Ursprung, 153 AD3d 1443, 1444, and Landow v Snow Becker Krauss, P.C., 111 AD3d 795, 796–797.
  • Remedial continuity: Did the attorneys pursue a continuing course of representation intended to rectify or mitigate the alleged malpractice? The supporting authorities were Stein Indus., Inc. v Certilman Balin Adler & Hyman, LLP, 149 AD3d at 790; DeStaso v Condon Resnick, LLP, 90 AD3d at 812–813; and Gravel v Cicola, 297 AD2d 620, 621.

The comparison citations underscore the doctrine’s factual sensitivity. Neither later legal work nor an ongoing professional connection automatically establishes the toll. The relevant inquiry is continuity in the particular matter and the parties’ mutual understanding.

The February 2021 retainers and subsequent recovery efforts were part of the factual setting, but the court did not hold that a later retainer automatically revives an expired claim or conclusively establishes uninterrupted representation. It held only that the plaintiffs raised sufficient factual questions to defeat limitations-based dismissal.

F. The service extension rested on the interest of justice

CPLR 306-b permits an extension for either good cause or in the interest of justice. Under Bhatara v Kolaj, 222 AD3d 926, 930, the latter is a more flexible standard capable of accommodating mistake, confusion, or oversight when the defendant suffers no prejudice.

The Second Department upheld the extension under that interest-of-justice standard. It identified timely commencement and attempted service, a potentially meritorious claim, and no demonstrable prejudice attributable to the delay.

The court cited Bank of N.Y. v Hernandez, 243 AD3d 854, 856, and Bhatara v Kolaj, 222 AD3d at 931, in concluding that Supreme Court had providently exercised its discretion. These authorities supplied the framework for evaluating the circumstances collectively rather than treating delayed service as automatically fatal.

The service ruling should not be confused with a final determination of the limitations defense. Although the court identified timely commencement in discussing the extension, its separate limitations analysis expressly left continuous-representation questions unresolved.

5. Potential Impact

Conduct may matter more than incomplete engagement paperwork

The decision reinforces that lawyers cannot necessarily avoid professional obligations by pointing to an unsigned retainer after undertaking substantive litigation. It highlights the practical importance of clearly documenting whether representation has begun, whom it covers, its scope, and any termination.

Malpractice may involve lost recovery opportunities rather than lost lawsuits

A favorable judgment does not necessarily answer a malpractice claim where the alleged negligence concerns access to payment. The decision may inform disputes involving compensation funds or comparable recovery mechanisms, although liability will depend on proving the applicable eligibility requirements, achievable deadlines, causation, and loss.

Continuous-representation disputes may require factual development

Where later work arguably continues the same matter or mitigates an earlier error, an early limitations motion may fail. Conversely, the opinion preserves the requirements of mutual understanding and matter-specific continuity; it does not create indefinite tolling for former clients.

Procedural flexibility remains bounded

The service holding supports relief where a potentially meritorious action, attempted service, and lack of prejudice favor adjudication on the merits. It does not excuse every delay or make extensions automatic.

Overall, the opinion is principally a fact-specific application of established doctrine. It creates no universal duty to secure a particular fund distribution and does not guarantee recovery of the percentages alleged in this complaint.

6. Complex Concepts Simplified

Attorney-client relationship without a signed retainer
A professional relationship can be shown by what the lawyer and client say and do, not only by a signed contract. Its existence and scope still require evidence.
Liability judgment versus final monetary judgment
A liability determination establishes responsibility. A final monetary judgment fixes the award. Here, the alleged fund opportunity depended on obtaining final judgments, not merely establishing liability.
“But for” causation
The plaintiffs must show that, without the alleged negligence, they would have avoided the claimed financial loss. Showing that the attorneys made an error is not enough.
Actual and ascertainable damages
The loss must be real and capable of proof. The plaintiffs alleged a measurable difference between timely and delayed fund recoveries; the decision did not finally calculate that difference.
Accrual and tolling
Accrual starts the limitations clock. Tolling pauses it. The alleged error occurred by February 19, 2020, but qualifying continuous representation could affect how much limitations time elapsed.
Continuous representation
This doctrine concerns ongoing representation in the same matter, supported by a mutual understanding that more work is needed. An unrelated later engagement is insufficient.
Commencement versus service
Filing begins the action; service formally delivers the initiating papers. The time limit for suing and the deadline for service are distinct procedural requirements.
Surviving dismissal
The claim remains in court for further proceedings. It does not mean that negligence, causation, damages, or timeliness has been conclusively proved.

7. Conclusion

Sapp-Gooding v Kreindler & Kreindler, LLP confirms that undertaken legal representation can support a malpractice claim despite an unsigned retainer, and that allegedly delayed access to a compensation fund can supply a viable theory of financial injury.

The decision also preserves factual inquiry into continuous representation and permits a justified service extension. Its broader lesson is that substantive professional conduct—not paperwork alone—can shape an attorney’s responsibilities, while ultimate liability and the amount of any loss remain to be proved.