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Case Summary — Johnson et al. v. K‑Mart Corporation (No. 1‑98‑2172)

Factual and Procedural Background

This appeal arises from summary judgment entered for defendant K‑Mart Corporation in a suit brought by 55 current or former employees of K‑Mart (plaintiffs) who challenged K‑Mart's use of undercover private investigators at its Manteno, Illinois distribution center. The distribution center is a large warehouse employing about 500 persons where, beginning in 1992, K‑Mart experienced theft, vandalism, sabotage and suspected drug activity. K‑Mart contracted (through an on‑site audit and interviews) with Confidential Investigative Consultants, Inc. (CIC), a licensed investigative security company, to provide undercover investigators to monitor theft and drug activity. CIC placed at least two undercover investigators (Al Posego and Janet Posego) who posed as employees and submitted periodic handwritten reports describing observations and conversations. Those reports included not only theft and drug observations but also detailed private information about employees (family matters, health issues, sexual conduct, employment intentions, and personal complaints about K‑Mart).

After internal disclosure of the investigation (one terminated employee disclosed the operation) the investigators were exposed and CIC's operation ended by April 1993. Investigative reports later surfaced with union officials and reportedly were provided to employees from an anonymous source prior to union activity. Plaintiffs filed suit raising claims for: intrusion upon seclusion; public disclosure of private facts; intentional infliction of emotional distress; and violation of the Private Detective, Private Alarm, Private Security, and Locksmith Act of 1993. The circuit court granted summary judgment for defendant. Plaintiffs appealed. The Appellate Court affirmed in part, reversed in part, and remanded with instructions.

Legal Issues Presented

  1. Whether Illinois recognizes a cause of action for invasion of privacy by intrusion upon seclusion and, if so, whether defendant's placement of undercover investigators in the workplace constituted an unauthorized intrusion upon plaintiffs' seclusion.
  2. Whether defendant is liable for public disclosure of private facts when investigators reported highly personal information about employees to the employer.
  3. Whether plaintiffs stated a viable claim for intentional infliction of emotional distress based on defendant's conduct.
  4. Whether defendant violated the Private Detective, Private Alarm, Private Security, and Locksmith Act of 1993 and whether plaintiffs may pursue relief under that Act.
  5. Whether plaintiffs' state law claims are preempted by the National Labor Relations Act (NLRA).

Arguments of the Parties

Plaintiffs' Arguments

  • Plaintiffs alleged invasion of privacy by unauthorized intrusion upon their seclusion arising from placement of undercover investigators and deceptive means used to elicit private information.
  • Plaintiffs alleged invasion of privacy by publicizing private facts because investigators' reports containing personal matters were disclosed to the employer (and later circulated in the workplace/union context).
  • Plaintiffs claimed intentional infliction of emotional distress based on the publication and invasions of their private matters.
  • Plaintiffs alleged violation of the Private Detective, Private Alarm, Private Security, and Locksmith Act of 1993.

Defendant's Arguments

  • Defendant argued that plaintiffs voluntarily disclosed the complained‑of information to persons they believed to be coworkers, and therefore there was no unauthorized intrusion.
  • Defendant contended that plaintiffs' claims are subject to summary judgment because the conduct was not an offensive intrusion as a matter of law.
  • Defendant alternatively argued that plaintiffs' claims were preempted by the National Labor Relations Act (NLRA).
  • With respect to the Act, defendant implicitly argued (and the court observed) that the statutory regulation applies to licensees under the Act and that K‑Mart was not licensed under the Act.

Table of Precedents Cited

Precedent Rule or Principle Cited For Application by the Court
Espinoza v. Elgin, Joliet & Eastern Railway Co., 165 Ill.2d 107 (1995) Standard of review for summary judgment: de novo review and construing evidence against the movant and in favor of the nonmoving party. Used to state the applicable summary judgment standard the appellate court applied to review the circuit court's entry of summary judgment.
First of America Trust Co. v. First Illini Bancorp, Inc., 289 Ill. App.3d 276 (1997) Principle that when pleadings, depositions and affidavits show no genuine issue of material fact, the moving party is entitled to judgment as a matter of law. Referenced as part of the summary judgment framework governing whether summary judgment was proper.
Smith v. Armor Plus Co., 248 Ill. App.3d 831 (1993) If reasonable persons could draw different inferences from undisputed facts, summary judgment should be denied. Invoked to support denial of summary judgment where reasonable persons could differ on inferences about defendant's conduct and voluntariness of disclosures.
Dwyer v. American Express Co., 273 Ill. App.3d 742 (1995) Observation that Illinois Supreme Court had not explicitly recognized a cause of action for intrusion upon seclusion; applied Melvin elements without resolving recognition. Used to describe existing uncertainty in Illinois law and to show prior applications of Melvin elements by this district.
Lovgren v. Citizens First National Bank, 126 Ill.2d 411 (1989) Discussion by the Illinois Supreme Court of the intrusion tort as articulated by the Restatement and Prosser & Keeton, without implying recognition of the cause of action. Cited to show that the supreme court discussed but did not adopt the intrusion tort and to highlight a split in appellate authority.
Kelly v. Franco, 72 Ill. App.3d 642 (1979) Prior decision in this district declining to recognize an intrusion upon seclusion cause of action and holding plaintiffs' allegations insufficient even if recognized. Referenced as prior district precedent reflecting inconsistency in Illinois and as part of the historical treatment of the intrusion claim.
Melvin v. Burling, 141 Ill. App.3d 786 (1986) Recognition of intrusion upon seclusion in the third district and articulation of four elements required to state the tort: (1) unauthorized intrusion; (2) offensive to a reasonable person; (3) matter is private; (4) intrusion causes anguish and suffering. The court expressly adopted Melvin's four elements and used them as the governing test for intrusion upon seclusion in Illinois.
Benitez v. KFC National Management Co., 305 Ill. App.3d 1027 (1999) Recognition by the second district of the intrusion upon seclusion cause of action. Cited to demonstrate that another appellate district recognized the tort, contributing to the split in authority.
Mucklow v. John Marshall Law School, 176 Ill. App.3d 886 (1988) Application of Melvin's elements by the first district and finding plaintiffs failed to satisfy the first element. Referenced as part of this district's treatment of intrusion claims prior to this opinion.
Miller v. Motorola, Inc., 202 Ill. App.3d 976 (1990) Test for public disclosure of private facts and the concept that disclosure to a limited audience is actionable when a "special relationship" exists between plaintiff and the public receiving the disclosure (fellow employees, etc.). The court adopted Miller's approach, extended it to include an employer as a possible "special" public, and applied it to find a triable issue on publicity of private facts.
Miller v. Equitable Life Assurance Society, 181 Ill. App.3d 954 (1989) Statement of elements for intentional infliction of emotional distress (extreme and outrageous conduct; severe emotional distress; defendant knew severe distress was certain or substantially certain). Used to define the elements of IIED and to support the court's conclusion that plaintiffs failed to show severe emotional distress sufficient to survive summary judgment on IIED.
McGrath v. Fahey, 126 Ill.2d 78 (1988) Authority cited for the elements of intentional infliction of emotional distress. Referenced as authority for the IIED elements alongside Miller v. Equitable.

Court's Reasoning and Analysis

Standard of review: The court applied de novo review for summary judgment issues and recited that all evidence must be construed strictly against the movant and liberally in favor of the nonmoving party (Espinoza), noting established summary judgment principles (First of America Trust Co., Smith v. Armor Plus Co.).

Intrusion upon seclusion: The court first examined the state of Illinois law. After reviewing the split among appellate districts and the discussions in supreme court decisions, the court expressly recognized a cause of action for invasion of privacy by intrusion upon seclusion in Illinois and adopted the four‑part test articulated in Melvin: (1) an unauthorized intrusion or prying into the plaintiff's seclusion; (2) intrusion offensive or objectionable to a reasonable person; (3) the matter intruded upon is private; and (4) intrusion causes anguish and suffering.

Applying those elements to the undisputed record, the court found a genuine factual dispute as to whether defendant's conduct constituted an unauthorized intrusion. The court rejected defendant's argument that plaintiff disclosures were voluntary because plaintiffs talked to people they thought were coworkers, holding instead that the investigators' deception (posing as employees) rendered the disclosures not truly voluntary. The court emphasized that investigators solicited highly personal information while posing as coworkers and that plaintiffs reasonably expected such conversations to remain private, at least against publication to their employer. The court also noted evidence that the investigators gathered highly personal material, that defendant admitted it had no business purpose for obtaining personal information, and that defendant failed to instruct investigators to stop including intimate personal matters in reports. Given these facts, the court concluded a material issue exists as to whether a reasonable person would find the intrusion offensive, so summary judgment for defendant on this claim was improper.

Publication of private facts: The court described the elements for public disclosure of private facts (citing Miller v. Motorola): (1) publicity was given to private facts; (2) the facts were private; and (3) disclosure would be highly offensive to a reasonable person. The court found the information here (family matters, health problems, sex lives) to be private and that the reports were obtained through deception and reported to plaintiffs' employer. The court adopted Miller's explanation that disclosure to a limited audience can satisfy the publicity requirement when a "special relationship" exists between plaintiff and the audience, and the court extended that rationale to include an employer as a member of such a public. Because the investigators reported personal details to the employer, the court found a genuine issue as to whether publicity occurred and whether a reasonable person would find the disclosure highly offensive; summary judgment should not have been entered on this claim.

Intentional infliction of emotional distress (IIED): The court restated the elements of IIED (extreme and outrageous conduct; severe emotional distress; defendant's knowledge that severe distress was certain or substantially certain). While the court found triable issues as to whether the conduct was extreme and whether defendant knew severe distress would result, it concluded plaintiffs had not raised a material factual dispute on the second element — that they suffered severe emotional distress. Plaintiffs pointed only to feelings of stress or distrust. The court applied prior authority holding that mere stress does not meet the threshold of severe emotional distress and therefore affirmed summary judgment for defendant on IIED because no genuine factual issue existed on severity of distress.

Violation of the Private Detective Act: The court examined the statute and observed that the Act regulates persons and businesses licensed under it and makes unlawful acting as a private detective without a license. The court found K‑Mart was not a licensee under the Act; thus, the Act did not extend to defendant. The court concluded that summary judgment for defendant on the Act claim was proper, and that plaintiffs, if the Act provided a private right of action, would have to sue the appropriate licensed party.

National Labor Relations Act (NLRA) preemption: The court noted defendant's alternative contention that the NLRA preempted plaintiffs' amended complaint. The court rejected this contention because plaintiffs' right of unionization was not at issue in this case; thus, the NLRA did not preempt the state law claims as presented.

Holding and Implications

Holding: The Appellate Court affirmed in part and reversed in part. Specifically:

  • The court reversed the circuit court's summary judgment in favor of defendant with respect to (a) invasion of privacy by intrusion upon seclusion and (b) public disclosure of private facts, holding that genuine issues of material fact exist and remanding those claims for further proceedings consistent with the opinion.
  • The court affirmed the circuit court's grant of summary judgment in favor of defendant with respect to (a) plaintiffs' claim for intentional infliction of emotional distress (because plaintiffs failed to show severe emotional distress) and (b) plaintiffs' statutory claim under the Private Detective, Private Alarm, Private Security, and Locksmith Act of 1993 (because K‑Mart was not a licensee subject to the Act).
  • The court also rejected defendant's claim that the NLRA preempts plaintiffs' state law claims.

Implications:

  • This opinion expressly recognizes, for the first time by this district court, a cause of action in Illinois for invasion of privacy by intrusion upon seclusion and adopts the four‑part Melvin test for that tort; that recognition is a significant doctrinal development noted in the opinion.
  • On the facts before the court, the opinion holds that the use of undercover investigators posing as coworkers to solicit private information raises triable issues concerning unauthorized intrusion and publication of private facts, making summary judgment improper on those claims.
  • The decision leaves intact the principle that mere stress or distrust does not satisfy the severe‑distress element of IIED and confirms that the Private Detective Act does not reach non‑licensee employers such as K‑Mart in the circumstances presented.
  • The case was remanded to the circuit court for further proceedings on the intrusion and disclosure claims consistent with the appellate opinion.

Disposition: Affirmed in part, reversed in part; cause remanded with instructions.

EARNEST JOHNSON et al., Plaintiffs-Appellants, v. K-MART CORPORATION, Defendant-Appellee (Confidential In

JUSTICE HALL delivered the opinion of the court:

I. BACKGROUND

This case involves K mart Corporation's (defendant's) use of private investigators at its distribution center in Manteno, Illinois. Plaintiffs are 55 current or former employees of K mart Corporation. The claims against Confidential Investigative Consultants, Inc., were dismissed. Summary judgment was granted in favor of defendant.

On appeal, plaintiffs contend that: (1) defendant invaded their privacy through an unauthorized intrusion upon their seclusion; (2) defendant invaded their privacy by publicizing private facts concerning them; (3) defendant intentionally inflicted emotional distress upon them; and (4) defendant violated the Private Detective, Private Alarm, Private Security, and Locksmith Act of 1993 (225 ILCS 446/1 et seq. (West 1996)). For the foregoing reasons, we affirm in part and reverse in part and remand with instructions.

The following facts are relevant to this appeal. Plaintiffs are or were employed at defendant's distribution center (center), in Manteno, Illinois. Defendant's center receives, stores, and supplies merchandise. The center is a 1.5 million-square-foot warehouse. Approximately 500 persons are employed at the center.

During the summer of 1992, the center began receiving merchandise valued at several million dollars. Since its opening, the center has experienced theft, vandalism, and sabotage. Defendant also had concerns about the sale and use of drugs at the center.

In August 1992, an on-site security audit of the center was conducted. Confidential Investigative Consultants, Inc. (CIC), was interviewed to determine if it could provide undercover investigative services to monitor acts of vandalism and drug use at the center. CIC was a licensed investigative security company located in Chicago, Illinois. CIC performed undercover investigative and security work. Ed Gunther, vice president of CIC, and George McElroy, general manager of the center, met twice in August 1992, regarding CIC's ability to perform an undercover investigation.

Gunther and McElroy agreed that an undercover investigator posing as an employee would be placed in the center. Periodic reports detailing the investigator's observations were to be sent to a post office box registered in CIC's name and located in Frankfort, Illinois, to maintain confidentiality. McElroy requested that CIC's investigation be discussed with him only.

CIC sent Al Posego (Posego), an undercover investigator, to the center. Posego posed as a janitor at the center. In his deposition, Posego stated that he was specifically told that the focus of defendant's concern was theft, sabotage, safety, and drug use. Posego held a "blue card," a permit issued by the State of Illinois which signifies that an individual has been trained in investigative and security work.

In November 1992, Janet Posego (Ms. Posego), Posego's wife, began working as an undercover investigator for defendant. Ms. Posego posed as an employee in the repack department. Ms. Posego also held a blue card from the State of Illinois. In her deposition, Ms. Posego stated that her role as undercover investigator at the center was to gather information on theft and drug use.

The Posegos submitted handwritten reports to CIC by mail every few days. These reports were then forwarded to defendant. The Posegos wrote the reports from memory based on the events they observed and conversations they participated in or overheard. The reports contained information including, but not limited to: (1)employee family matters (i.e., the criminal conduct of employees' children, incidents of domestic violence and impending divorces); (2) romantic interests/sex lives (i.e., sexual conduct of employees in terms of number/gender of sexual partners); (3)future employment plans (i.e., which employees were looking for new jobs and which employees were planning to quit without giving notice); (4) complaints about defendant (i.e., the quality of the company and employee's view that defendant was "screwing people up"); and (5) personal matters and private concerns (i.e., employee's prostate problems, paternity of employee's child, characterization of certain employees as alcoholics because they drank "frequently").

In early 1993, McElroy informed Chad Yager, the center's loss control manager, of the presence of the undercover investigators at the center. Yager began overseeing the investigation. The first copies of the investigative reports received by Yager contained information regarding union activity at the center. Yager then told CIC that he did not want information regarding union activity in the reports. Such references were then edited. At this point, John Gemmaka, the director of human resources, was made aware of the investigation.

In February 1993, defendant terminated Gemmaka based on allegations unrelated to this appeal. After Gemmaka's termination, Gemmaka exposed the undercover investigative operation to one of the plaintiffs, Lewis Hubble. Hubble subsequently researched Posego's background and confronted Posego about his status as an undercover investigator. Posego admitted that he and Ms. Posego were private investigators posing as employees for the purposes of observing theft and drug use at the center.

Posego informed Gunther that his role as an undercover agent had been exposed. Gunther then notified defendant. By April 1993, CIC's operation had been terminated.

In 1993, Local 705 of the International Brotherhood of Teamsters began organizing a campaign about the Manteno distribution center. A few weeks prior to the election, teamster officials contacted employees regarding the undercover investigation that had been conducted at the center. Teamster officials then met with employees and disclosed copies of the reports to them. The investigative reports were not received from any representative of defendant. According to union officials, the reports were received from an anonymous source.

The parties cross-motioned for summary judgment. Summary judgment was granted in favor of defendant. This appeal followed.

II. ANALYSIS A. Standard of Review

In summary judgment cases, a reviewing court conducts a de novo review of the evidence. Espinoza v. Elgin, Joliet Eastern Railway Co., 165 Ill.2d 107, 113, 649 N.E.2d 1323 (1995). The reviewing court must construe all evidence strictly against the movant and liberally in favor of the nonmoving party. Espinoza, 165 Ill.2d at 113. Where the pleadings, depositions, and affidavits show that there is no genuine issue of material fact, the moving party is entitled to judgment as a matter of law. First of America Trust Co. v. First Illini Bancorp, Inc., 289 Ill. App.3d 276, 283, 685 N.E.2d 351 (1997). If reasonable persons could draw different inferences from undisputed facts, summary judgment should be denied. Smith v. Armor Plus Co., 248 Ill. App.3d 831, 839, 617 N.E.2d 1346 (1993).

B. Intrusion Upon Seclusion

Plaintiffs contend that defendant invaded their privacy by intruding upon their seclusion. As a preliminary matter, we note that the Illinois Supreme Court has never explicitly recognized a cause of action for intrusion into seclusion. Dwyer v. American Express Co., 273 Ill. App.3d 742, 745, 652 N.E.2d 1351 (1995). InLovgren v. Citizens First National Bank, 126 Ill.2d 411, 534 N.E.2d 987 (1989), the supreme court discussed this tort as articulated by the Restatement (Second) of Torts (1977) and Prosser Keeton on Torts (W. Keeton, Prosser Keeton on Torts § 117 (5th ed. 1984)), but stated that its discussion did not imply a recognition of the action by the court. Lovgren, 126 Ill.2d at 416-17. There is a conflict among the appellate court districts as to whether the intrusion into seclusion tort is actionable in Illinois. Lovgren, 126 Ill.2d at 417-18. This conflict has not been resolved. Lovgren, 126 Ill.2d at 417. In 1979, this district declined to recognize a cause of action for intrusion upon seclusion. See Kelly v. Franco, 72 Ill. App.3d 642, 391 N.E.2d 54 (1979). This court noted that the law in Illinois was inconsistent on this issue and held that even if it were to recognize the cause of action, the plaintiff's allegations were insufficient to support a cause of action for unreasonable intrusion upon seclusion. Kelly, 72 Ill. App.3d at 646-47.

The third district recognized the intrusion upon seclusion tort in Melvin v. Burling, 141 Ill. App.3d 786, 490 N.E.2d 1011 (1986). In Melvin, the court set out four elements that a plaintiff must plead and prove to state a cause of action for intrusion upon seclusion: (1) an unauthorized intrusion or prying into the plaintiff's seclusion; (2) an intrusion that is offensive or objectionable to a reasonable person; (3) the matter upon which the intrusion occurs is private; and (4) the intrusion causes anguish and suffering. Melvin, 141 Ill. App.3d at 789. See also the second district case of Benitez v. KFC National Management Co., 305 Ill. App.3d 1027, 714 N.E.2d 1002 (1999), recognizing a cause of action for unreasonable intrusion upon the seclusion of another.

Since the third district's decision in Melvin, the first district has applied Melvin's four elements without directly addressing the issue of whether a cause of action for intrusion upon seclusion exists in this state. In Mucklow v. John Marshall Law School, 176 Ill. App.3d 886, 531 N.E.2d 941 (1988), Miller v. Motorola, Inc., 202 Ill. App.3d 976, 560 N.E.2d 900 (1990), and again in Dwyer v. American Express Co., 273 Ill. App.3d 742, 652 N.E.2d 1351 (1995), this district found that the plaintiff's allegations did not satisfy the first element of Melvin, but failed to express a view as to the conflict regarding the recognition of the intrusion upon seclusion cause of action.Mucklow, 176 Ill. App.3d at 894; Miller, 202 Ill. App.3d at 981; Dwyer, 273 Ill. App.3d at 745-46.

We now expressly recognize a cause of action for the tort of invasion of privacy by intrusion upon seclusion in this state. We adopt the four elements set forth in Melvin v. Burling, 141 Ill. App.3d 786, 490 N.E.2d 1011 (1986).

In the instant case, the circuit court entered summary judgment in favor of defendant, finding that there was no unauthorized intrusion because plaintiffs had voluntarily disclosed the complained-of information to the investigators and that defendant's actions did not amount to an offensive or objectionable intrusion. We find that the circuit court erred in entering summary judgment in favor of defendant. We believe that a genuine issue of fact exists regarding whether there was an unauthorized intrusion. It is true, as defendant argues, that plaintiffs willingly provided these personal details to the investigators. However, we believe that the means used by defendant to induce plaintiffs to reveal this information were deceptive. Specifically, we believe that the act of placing private detectives, posing as employees, in the workplace to solicit highly personal information about defendant's employees was deceptive. A disclosure obtained through deception cannot be said to be a truly voluntary disclosure. Plaintiffs had a reasonable expectation that their conversations with "coworkers" would remain private, at least to the extent that intimate life details would not be published to their employer.

The evidence presented shows that defendant placed undercover investigators posing as employees in the plant to obtain information regarding theft, vandalism and drug use at the plant. The evidence further shows that along with this information, the investigators compiled information regarding employees' family problems, health problems, sex lives, future work plans, and attitudes about defendant and reported this extremely personal information to defendant. The investigators gathered this information not only on defendant's premises, but also outside the workplace at social gatherings. The investigators testified that they included anything and everything that they heard in their reports. Defendant admitted that it had no business purpose for gathering information about employees' personal lives. Yet, defendant never instructed the investigators to change their practices or to stop including the highly personal information in their reports. We find that a material issue of fact exists regarding whether a reasonable person would have found defendant's actions to be an offensive or objectionable intrusion. Thus, summary judgment should not have been granted.

C. Publication of Private Facts

Plaintiffs contend that defendant invaded their privacy through the publication of private facts concerning them. A successful cause of action for the public disclosure of private facts requires the plaintiff to prove that: (1) publicity was given to the disclosure of private facts; (2) the facts were private and not public facts; and (3) the matter made public would be highly offensive to a reasonable person. Miller v. Motorola, Inc., 202 Ill. App.3d 976, 978, 560 N.E.2d 900. In the instant case, the facts at issue were clearly private. They included such things as employees' family matters, health problems, and sex lives. This highly personal information was acquired through a deception and then reported to plaintiffs' employer. We believe that an issue of fact exists regarding whether a reasonable person would find it highly offensive that these personal matters were made public to his employer.

We next consider the publicity requirement. Miller v. Motorola, Inc., is instructive. Miller, 202 Ill. App.3d 976, 560 N.E.2d 900 (1990). In Miller, the plaintiff alleged that her employer had invaded her privacy when, without her authorization, the employer told her coworkers that she had undergone mastectomy surgery. The lower court in Miller dismissed the plaintiff's complaint, holding that she failed to state a cause of action for invasion of privacy. However, on appeal, the court held that egregious conduct resulting in disclosure to a limited audience is actionable if "a special relationship exists between the plaintiff and the 'public' to whom the information has been disclosed." (Emphasis added.) Miller, 202 Ill. App.3d at 980. According to Miller, if the plaintiff is not a public figure, such a public may be fellow employees, club members, church members, family, or neighbors. Miller, 202 Ill. App.3d at 980-81.

We adopt the position of the court in Miller. We too hold that the public disclosure requirement may be satisfied by proof that the plaintiff has a special relationship with the "public" to whom the information is disclosed. However, we also believe that the rationale in Miller should be extended to include an employer as a member of a particular public with whom a plaintiff may share a special relationship. The evidence shows that personal details about plaintiffs' private lives were disclosed to their employer by the investigators. We find that these facts raise a genuine issue as to whether publicity was given to private facts. Therefore, we find that summary judgment should not have been granted.

D. Intentional Infliction of Emotional Distress

Plaintiffs contend that defendant is liable for intentional infliction of emotional distress. A cause of action for intentional infliction of emotional distress is stated when the plaintiff alleges facts that establish: (1) the defendant's conduct was extreme and outrageous; (2) the emotional distress suffered by the plaintiff was severe; and (3) the defendant knew that severe emotional distress was certain or substantially certain to result from such conduct. Miller v. Equitable Life Assurance Society, 181 Ill. App.3d 954, 956, 537 N.E.2d 887 (1989); McGrath v. Fahey, 126 Ill.2d 78, 86, 533 N.E.2d 806, 809 (1988).

In the case sub judice, we believe that the matter made public was private. We also believe that publicity given to private facts would be highly offensive to a reasonable person. Therefore, it is our position that there are genuine fact issues as to: (1) whether defendant's conduct was extreme and outrageous; and (2) whether defendant knew that severe emotional distress was certain or substantially certain to result from its conduct. However, to advance a successful cause of action for the intentional infliction of emotional distress and to overcome a ruling of summary judgment, there must be a material issue of fact concerning all three elements of this tort as set forth above. Plaintiffs have failed to establish that they suffered severe emotional distress as required by element two. Here, plaintiffs merely note feelings of stress or distrust. We believe that feelings of stress and distrust neither satisfy this requirement nor constitute a question of fact regarding the severity of emotional distress suffered by plaintiffs. See Miller v. Equitable Life Assurance Society, 181 Ill. App.3d 954, 957, 537 N.E.2d 887 (1989) (holding that the plaintiff-employee's "stress" was not severe enough to establish cause of action for intentional infliction of emotional distress where she alleged that her coworkers were inconsiderate, uncooperative, unprofessional and unfair). Thus, because no fact issue exists as to the severity of emotional distress suffered by plaintiffs, we find that the circuit court properly entered summary judgment in favor of defendant as it relates to plaintiffs' claim of intentional infliction of emotional distress.

E. Violation of the Act

Plaintiffs contend that defendant is in violation of the Private Detective, Private Alarm, Private Security, and Locksmith Act of 1993 (Act). Section 120 of the Act states, in pertinent part:

"(a) The Department may refuse to issue, renew or restore, or may suspend or revoke any license * * * or may place on probation, reprimand, or fine * * * or take any other disciplinary action the Department may deem appropriate * * * [against] any person, corporation, or partnership licensed or registered under this Act for any of the following reasons:

* * *

(3) Engaging in dishonorable, unethical, or unprofessional conduct of a character likely to deceive, defraud, or harm the public.

* * *

(5) Performing any services in a grossly negligent manner or permitting any of licensee's registered employees to perform services in a grossly negligent manner, regardless of whether actual damage to the public is established." 225 ILCS 446/120 (West 1996).

The intent of the General Assembly in enacting this statute is to regulate persons and businesses licensed under this act in an effort to protect the public. 225 ILCS 446/10 (West 1996). Section 15 of the Act clearly enumerates those to whom the Act applies. Section 15 in relevant part states:

"It is unlawful for any person to act as a private detective, private security contractor, private alarm contractor, or locksmith, or to advertise or assume to act as any one of these, or to use any other title implying that the person is engaged in any of these practices unless licensed by the Department." 225 ILCS 446/15 (West 1996).

Thus, in the instant case, the Act does not extend to defendant because defendant is not a licensee under the Act. If the Act provides a private right of action to plaintiffs, plaintiffs must begin by filing a complaint against the appropriate party. We find that summary judgment on this count was properly granted.

F. National Labor Relations Act

Defendant alternatively contends that plaintiffs' amended complaint is preempted by the National Labor Relations Act (NLRA) 29 U.S.C. § 151 et seq. (1994). The primary purpose of the NLRA is to guarantee labor unions the right to act in concert. 29 U.S.C. § 157 (1994). Plaintiffs' right of unionization is not at issue here, and, therefore, defendant's claim is without merit.

Accordingly, we affirm the circuit court's grant of summary judgment in favor of defendant with respect to plaintiffs' allegations of intentional infliction of emotional distress and violation of the Act. The summary judgment order entered on defendant's behalf, as it pertains to plaintiffs' allegations of invasion of privacy through intrusion upon seclusion and the publication of private facts, is reversed and remanded for proceedings consistent with this opinion.

Affirmed in part and reversed in part; cause remanded with instructions.

SOUTH, P.J., and WOLFSON, J., concur.

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JOHNSON v. K MART CORPORATION
(Jan 13, 2000)