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Smart Summary

Factual and Procedural Background

Vernard A. Jones, Jr. was a pretrial detainee at Muskegon County Jail from September 24, 2004, until May 5, 2005. After substantial weight loss and worsening abdominal problems, he was eventually hospitalized, diagnosed with a cancerous mass, returned to the jail on hospice care, and died on May 5, 2005. [1][2][3][4][5]

Jones’s father and estate representative sued the County, correctional officers, nurses, and Dr. Deitrick under 42 U.S.C. § 1983 and state law for gross negligence and intentional infliction of emotional distress. The district court granted summary judgment for all defendants. [6][7] The Sixth Circuit reviewed the judgment de novo. [8]

Legal Issues Presented

  1. Whether the evidence created a genuine issue of material fact that any defendant acted with deliberate indifference to Jones’s serious medical needs under § 1983. [9][10]
  2. Whether the evidence supported state-law gross-negligence claims against the defendants. [11][12][13]
  3. Whether defendants’ conduct constituted intentional infliction of emotional distress. [14][15][16]

Arguments of the Parties

Plaintiff-Appellant’s Arguments

  • Jones argued that correctional officers and nursing personnel knew of his deteriorating condition and ignored his medical requests, including medical “kites.” [17][18][19][20]
  • He argued that Nurses Mastee and Yonker ignored requests reporting abdominal pain and possible cancer, and that Dr. Deitrick provided inadequate treatment. [20][21][22]
  • He argued that the County maintained a custom of ignoring inmates’ serious medical needs. [23][24]
  • He contended that the evidence created genuine factual disputes on each claim. [17]

Defendants-Appellees’ Arguments

  • Defendants argued that officials were unaware of Jones’s illness before late March 2005 and provided medical assistance once his condition became known. [3]
  • They maintained that the inmate affidavits were too generalized to identify particular responsible officers or nurses. [6][25][20]
  • They relied on the argument that Dr. Deitrick provided some treatment and that any diagnostic error did not amount to deliberate indifference. [22][26]

Table of Precedents Cited

PrecedentRule or Principle Cited ForApplication by the Court
Monette v. Electronic Data Sys. Corp.De novo review of summary judgment.The court applied de novo review. [8]
Celotex Corp. v. CatrettThe moving party must show no genuine dispute of material fact.The court stated the summary-judgment burden. [8]
Anderson v. Liberty Lobby, Inc.The nonmoving party must provide evidence permitting a reasonable jury finding.The court used this standard in evaluating the evidence. [8]
Nat'l Enters., Inc. v. SmithReasonable inferences are drawn for the nonmoving party.The court construed Yager’s affidavit favorably to Plaintiff. [8][21]
Horn v. Madison County Fiscal CourtSection 1983 provides a cause of action for deprivation of federal rights under color of state law.The court stated the elements of Plaintiff’s § 1983 claim. [27]
Dominguez v. Corr. Med. Servs.Elements of a § 1983 claim and qualified-immunity inquiry.The court framed the constitutional analysis. [27]
Sigley v. City of Parma HeightsState-action requirement under § 1983.The court cited it in describing § 1983 liability. [27]
Blackmore v. Kalamazoo CountyDeliberate indifference to serious medical needs; delay for nonmedical reasons may establish a constitutional violation.The court applied the rule to Nurses Mastee and Yonker but not Malenko. [9][28][29]
Estelle v. GambleThe Eighth Amendment prohibits deliberate indifference to serious medical needs.The court used the principle to define the constitutional claim. [9]
Bell v. WolfishPretrial detainees receive analogous protection under the Fourteenth Amendment.The court applied this framework to Jones. [9]
Farmer v. BrennanObjective serious medical need and subjective deliberate indifference; recklessness-level culpability.The court identified the required knowledge and disregard of substantial risk. [28]
Harrison v. AshDefinition of a sufficiently serious medical need.The parties agreed Jones satisfied the objective component. [28][10]
Brown v. BargerySubjective culpable state of mind is required.The court used it in defining the subjective component. [28]
Cooper v. County of WashtenawDeliberate-indifference principles.The court cited it with the required three-part showing. [28]
Brooks v. CelesteDeliberate-indifference principles.The court cited it with the required three-part showing. [28]
Westlake v. LucasInadequate treatment is not deliberate indifference unless it is effectively no treatment.The court distinguished ordinary diagnostic error from grossly inadequate care. [22]
Graham ex. rel. Estate of Graham v. County of WashtenawCourts generally defer to medical judgment.The court acknowledged the principle but considered whether care was grossly inadequate. [30]
McCarthy v. PlaceProviding some treatment does not insulate officials from liability when care is grossly inadequate or less efficacious treatment is knowingly chosen.The court found Dr. Deitrick’s care did not meet that standard. [31][26]
Terrance v. Northville Reg'l Psychiatric Hosp.Grossly inadequate or easier, less efficacious treatment may support deliberate indifference.The court cited it in explaining the governing standard. [31]
Gibson v. MoskowitzEvidence of knowingly ignoring an inmate’s distress can support deliberate indifference.The court used it as an example contrasting stronger evidence with the evidence against Dr. Deitrick. [31]
Bertl v. City of WestlandNegligent diagnosis does not constitute unconstitutional deliberate indifference.The court applied this rule to Dr. Deitrick’s initial diagnosis. [26]
Sanderfer v. NicholsNegligence in diagnosing a condition is not deliberate indifference.The court cited it in affirming judgment for Dr. Deitrick. [26]
Monell v. New York City Dep't. of Social Servs.Municipal entities are not vicariously liable under § 1983 for employee conduct.The court required proof of a County policy or custom. [23]
City of St. Louis v. PrapotnikMunicipal liability may arise from a policy or practice.The court required a policy or custom causing the injury. [23]
Ford v. County of Grand TraverseA policy or custom must have a direct causal link to the constitutional injury.The court found the evidence insufficient to establish County liability. [23]
Bd. of County Comm'rs of Bryan County v. BrownMunicipal-liability causation principles.The court cited it in requiring a direct causal connection. [23]
McClendon v. City of DetroitA custom must be sufficiently permanent and well settled to have the force of law.The court applied this requirement to the alleged jail practice. [23]
Kinzer v. City of W. CarrolltonA custom must be widespread, permanent, and well settled.The court found five incidents insufficient. [32]
Pineda v. City of HoustonA small number of incidents may not establish a pattern of illegality.The court relied on it in rejecting the County-custom theory. [32]
Schack v. City of TaylorDeliberate indifference is akin to criminal recklessness.The court contrasted that demanding standard with gross negligence. [12]
Ross v. DugganDeliberate indifference exceeds gross negligence.The court held that evidence sufficient for deliberate indifference also created a gross-negligence issue for Mastee and Yonker. [12][13]
Vredevelt v. GEO Group, Inc.Elements of intentional infliction of emotional distress.The court applied the elements to all defendants. [14]
Graham v. FordConduct must be extreme and outrageous, beyond all bounds of decency.The court held that the alleged conduct did not meet this threshold. [14][16]
Roberts v. Auto-Owners Ins. Co.Malice, tortious intent, or aggravation alone does not establish extreme and outrageous conduct.The court used this standard in affirming summary judgment on emotional-distress claims. [33]

Court's Reasoning and Analysis

The court first applied the summary-judgment standard, requiring evidence from which a reasonable jury could find for Plaintiff and drawing reasonable inferences in his favor. [8]

Because the parties agreed that Jones had a sufficiently serious medical need, the dispute concerned whether each defendant subjectively knew of and consciously disregarded a substantial risk to his health. [28][10]

The generalized affidavits and work charts did not identify which correctional officers ignored particular requests, observed Jones’s condition, or failed to deliver his kites. The evidence therefore did not create a genuine issue as to any specific officer. Officer Lewis’s evidence likewise did not suffice because she believed command—not herself—decided whether to call an ambulance, and her report showed that she attended to Jones before his death. [34][35][36]

Yager’s affidavit, however, specifically implicated Nurses Mastee and Yonker. Construed favorably to Plaintiff, it showed that they knew Jones reported abdominal pain and suspected cancer, dismissed his complaints as fabricated, and failed to call him for examination for approximately three months. That evidence created a factual issue concerning deliberate indifference. Because the affidavit did not implicate Nurse Malenko, summary judgment for her was affirmed. [21][29]

As to Dr. Deitrick, the court acknowledged that the initial obstipation diagnosis and laxative treatment appeared inappropriate given Jones’s weight loss and pain. Nevertheless, diagnostic negligence is not deliberate indifference, and Dr. Deitrick ordered further testing, transferred Jones to the hospital when his condition worsened, and followed the hospital’s discharge instructions. The evidence did not establish grossly inadequate care. [37][26]

The County could not be liable merely through respondeat superior. Plaintiff’s evidence of five incidents and one employee’s statement did not establish a widespread, permanent, and well-settled custom of deliberate indifference. [23][32]

The court separately analyzed gross negligence because it is a less demanding standard than deliberate indifference. The evidence supporting the § 1983 claim against Mastee and Yonker therefore also created a factual issue on gross negligence. No comparable evidence supported claims against Malenko or the correctional officers, and the County was protected by governmental immunity because Plaintiff identified no conduct outside the County’s governmental function. [12][13][38][39]

Finally, the alleged conduct did not reach the extreme-and-outrageous threshold required for intentional infliction of emotional distress. Even assuming Mastee and Yonker acted deliberately indifferently, ignoring the kites did not establish conduct sufficiently intentional, extreme, or outrageous for that tort. [15][16]

Holding and Implications

AFFIRMED IN PART, REVERSED IN PART, AND REMANDED. The court affirmed summary judgment for the correctional officers, Nurse Malenko, Dr. Deitrick, and Muskegon County; reversed summary judgment for Nurses Mastee and Yonker on the § 1983 and gross-negligence claims; affirmed summary judgment for all defendants on the intentional-infliction-of-emotional-distress claim; and remanded for further proceedings. [40]

The direct effect is that the § 1983 and gross-negligence claims against Mastee and Yonker proceed, while all other claims resolved in the opinion remain dismissed. The opinion does not identify any broader implication beyond applying existing standards to the evidence presented.

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FINJAN, INC. (Formerly Finjan Software, Ltd.), Plaintiff-Cross Appellant, v. SECURE COMPUTING CORPORATION, Cyberguard Corporation, and Webwasher AG, Defendants-Appellants, and Does 1 through 100, Defendants.

OPINION

SOLOMON OLIVER, JR., Chief District Judge.

Plaintiff-Appellant Vernard A. Jones, Sr. ("Plaintiff or "Jones's father"), personal representative of the Estate of Vernard A. Jones, Jr., appeals the order of the district court granting summary judgment on all claims in favor of Defendants-Appellees Dr. David Deitrick, M.D. ("Dr. Deitrick"); Nancy Mastee, Sherry Malenko, and William Yonker (collectively, "Nurses" or "nursing staff"); Muskegon County' (the "County"); and Eric Anderson, Joe Beal, Steven Farkas, Jerid Herman, Dan Johnson, Thomas Geoghan, David Gutowski, Laura Lewis, Ivan Morris, Troy Olsen, Gilbert Piero, Joy Port, George Sains, Matthew Smith, Greg Stenholm, Roger Swan, Karena Tabak, Richard Topp, Warner Watson, Sherry Wright, and Greg Zylstra (collectively, "Corrections Officers"). The district court found in favor of Defendants on Plaintiffs 42 U.S.C. § 1983 claim against all Defendants and his state-law claims for gross negligence and intentional infliction of emotional distress against Defendant Nurses, Corrections Officers, and the County. For the following reasons, we AFFIRM the district court's order granting summary judgment in favor of Defendants-Appellees Corrections Officers, Nurse Malenko, Dr. Deitrick, and the County, but REVERSE the order granting summary judgment in favor of Defendants-Appellees Nurses Mastee and Yonker on Plaintiffs 42 U.S.C. § 1983 and gross negligence claims. We AFFIRM the district court's order granting summary judgment in favor of all Defendants-Appellees on Plaintiff-Appellant's state-law claims for intentional infliction of emotional distress. Finally, we REMAND the case for further proceedings consistent with this opinion.

I. BACKGROUND AND PROCEDURAL HISTORY

A. Factual History

Plaintiff is the father and personal representative of Vernard A. Jones, Jr. ("Jones"), now deceased, a former inmate at Muskegon County Jail. Jones was held at the jail as a pretrial detainee from September 24, 2004, until May 5, 2005. At the start of Jones's incarceration, his self-reported weight was 170 pounds, and his height was 5'11". On Jones's Inmate Intake Form, he indicated that he had a sexually-transmitted disease, but otherwise reported no health problems. Approximately one month later, Jones completed a health survey form in which he likewise did not report any significant medical issues. Within the next few months, however, Jones began to experience significant weight loss and serious gastro-intestinal problems.

Beginning in November of 2004, Plaintiff maintains that Jones had been complaining of abdominal pain and stopped eating his meals. Around this time, Plaintiff further contends that Jones, regularly requested medical assistance by submitting medical request forms ("kites"). These kites, according to Plaintiff, were repeatedly ignored by prison officials and the nursing staff. Plaintiff supports these assertions primarily through the submission of affidavits from five former inmates: Maurice Poole ("Poole"), Zackee Lawson ("Lawson"), Lawrence Dowdell ("Dowdell"), Ronnie Caviness ("Caviness"), and Diana Yager (`Tager"). These inmates assert that Jones's kites were routinely ignored, that the prison officials did not assist Jones when he was visibly ill and not eating meals, and that prison personnel were overheard stating that Jones was "faking" his illness and that "inmates were not supposed to feel good." The affidavits of Lawson, Yager, and James Ring ("Ring"), another former inmate, also claim inaction on the part of the prison staff in attending to their own serious medical needs.

Defendants, on the other hand, assert that no prison officials were aware that Jones was ill between November 2004 and the end of March 2005, and that when it became known that Jones needed medical care, medical assistance was provided. On March 26, 2005, Jones was taken to the jail medical department for the first time where his condition was assessed by the nursing staff, which consists of two full-time nurses, William Yonker and Sherry Malenko, and one part-time nurse, Nancy Mastee. According to Yonker's note in the medical chart, Jones weighed 124 pounds, having lost forty six pounds over a six-month period. Yonker ordered a blood test and a test for an ulcer, and referred Jones to the prison doctor, Dr. David Deitrick. Dr. Deitrick examined Jones on March 29, suspected that he was suffering from obstipation, and therefore provided him with a laxative.

On April 4, Jones was examined again by the nursing staff, this time by Nurse Malenko. According to Malenko's entry in the medical chart, Jones complained of sharp abdominal pain and weighed 117 pounds, seven pounds less than he weighed just nine days earlier and fifty-three pounds less than he weighed at the start of his detention: Malenko treated Jones with Pepto Bismol and scheduled a meeting with Dr. Deitrick for the following day. On April 5, Dr. Deitrick saw Jones and scheduled a CT scan, liver profile, and kidney profile.

From April 5 through April 8, the jail medical personnel continued to see Jones for complaints of persistent stomach pain. On April 8, Jones's condition became dire, and he was transported to Hackley Hospital. Numerous doctors at the hospital described his condition as "emaciated," "cachectic," and "clinically dehydrated." Exploratory surgery was performed on April 9, and a large cancerous mass was found. The doctors determined that they should not attempt to remove the mass. On April 20, Jones was discharged from Hackley Hospital and returned to the jail with instructions that he be placed on hospice care. During the late evening hours of May 4 and early morning hours of May 5, Jones's colostomy bag broke, and he was found lying on his cell floor, at which time an ambulance was called. Jones was pronounced dead at 5:10 a.m. on May 5, 2005.

B. Procedural History

On April 17, 2007, Plaintiff, on behalf of Jones, filed suit against Defendants, asserting the following three claims: (1) violation of civil rights pursuant to 42 U.S.C. § 1983; (2) gross negligence; and (3) intentional infliction of emotional distress. The parties stipulated to the dismissal of the state-law claims against Dr. Deitrick. Defendants, thereafter, filed separate Motions for Summary Judgment. On August 5, 2009, the district court granted summary judgment on all counts for each of the Defendants. With regard to the Section 1983 claims, the district court stated that Plaintiff failed to present evidence demonstrating that any Defendant was deliberately indifferent to the serious medical needs of Jones. Specifically, the court found that Plaintiffs claim against Dr. Deitrick failed because it was beyond dispute that the doctor had provided medical assistance to Jones. The court noted that regardless of how ineffective that assistance may have been, his medical care was not so "woefully inadequate" as to amount to deliberate indifference. As to the Nurses and Corrections Officers, Plaintiffs claims were primarily supported by the affidavits of former inmates. The district court found that these affidavits did not create a genuine issue of material fact, stating that:

While the Court does not find the averments in these affidavits so devoid of merit or inadmissible that they should be discounted in their entirety, they are nevertheless lacking in specificity as to time, context and conduct such that they provide no basis for finding that particular officers, or the officers generally, had sufficiently culpable minds in denying Jones medical care.

Jones v. Muskegon County, No. 1:07-cv-388, 2009 WL 2444667, at *6, 2009 U.S. Dist. LEXIS 68136, at *16 (W.D.Mich. Aug. 5, 2009). According to the court, the affidavits were similarly "insufficient to establish the requisite culpable state of mind" with respect to the nursing staff. Id. at *7, 2009 U.S. Dist. LEXIS 68136, at *20. Lastly, the court found that the County was not liable because the several affidavits that Plaintiff provided from other inmates about their medical treatment were insufficient to prove a "policy" or "custom" of deliberate indifference. Id. at *10, 2009 U.S. Dist. LEXIS 68136, at *31-33. Therefore, the court granted summary judgment in favor of all Defendants on Plaintiffs 42 UiS.C. § 1983 claim.

The district court similarly concluded that summary judgment was warranted in Defendants' favor on Plaintiffs state-law claims. The court reasoned that because Plaintiff could not show conduct amounting to deliberate indifference in connection with his Section 1983 claim, Plaintiff failed to show any genuine issue of material fact with respect to the state-law gross negligence claim. It lastly held that Plaintiff could not satisfy the standard for intentional infliction of emotional distress because "[t]he allegations against defendants do not rise to the level of extreme and outrageous conduct." Jones, at *12, 2009 U.S. Dist. LEXIS 68136, at *36.

Ultimately, it was the court's view that, although there may have existed serious deficiencies in the medical care provided by Muskegon County Jail and its employees, it was undisputed that some modicum of care was provided. In the court's view, the failures in moral responsibility that may have taken place with respect to the care provided to Jones and other inmates were simply not enough to give rise to legal liability. On November 2, 2009, Plaintiff instituted the current appeal. He argues that the district court erred in dismissing his case because he provided sufficient evidence to give rise to a genuine issue of material fact with regard to each of his claims against Defendants.

II. STANDARD OF REVIEW

This court reviews a district court's grant of summary judgment de novo. Monette v. Electronic Data Sys. Corp., 90 F.3d 1173, 1176 (6th Cir. 1996). Pursuant to Federal Rule of Civil Procedure 56(c)(2), summary judgment is appropriate if the pleadings together with depositions, answers to interrogatories, admissions on file, and affidavits, if any, "show that there is no genuine issue as to any material fact and that the movant is entitled to judgment as a matter of law." The moving party bears the burden of showing the absence of a genuine issue of material fact as to at least one essential element on each of Plaintiffs claims. See Celotex Corp. v. Catrett, 477 U.S. 317, 324, 106 S.Ct. 2548, 91 L.Ed.2d 265 (1986). The non-moving party, on the other hand, must present sufficient evidence from which a jury could reasonably find for him. See Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 252, 106 S.Ct. 2505, 91 L.Ed.2d 202 (1986). The court then must determine "whether the evidence presents sufficient disagreement to require submission to a jury or whether it is so one-sided that one party must prevail as a matter of law." Id. at 251-52, 106 S.Ct. 2505. In making this determination, the court must draw all reasonable inferences in favor of the non-moving party. See Nat'l Enters., Inc. v. Smith, 114 F.3d 561, 563 (6th Cir. 1997).

III. LAW AND ANALYSIS

A. Count I — Section 1983 Claim

Section 1983 establishes "a cause of action for deprivation under color of state law, of any rights, privileges or immunities secured by the Constitution or laws of the United States." Horn v. Madison County Fiscal Court, 22 F.3d 653, 656 (6th Cir. 1994). To prevail on this claim, a plaintiff must demonstrate "(1) the deprivation of a right secured by the Constitution or laws of the United States (2) caused by a person acting under the color of state law." Dominguez v. Corr. Med. Servs., 555 F.3d 543, 549 (6th Cir. 2009) (quoting Sigley v. City of Parma Heights, 437 F.3d 527, 533 (6th Cir. 2006)). However, "[u]nder the doctrine of qualified immunity, `government officials performing discretionary functions generally are shielded from liability from civil damages insofar as their conduct does not violate clearly established statutory or constitutional rights which a reasonable person would have known.'" Id. (citations omitted). Thus, qualified immunity in any given case is determined by a two-part inquiry: "First, viewing the facts in the light most favorable to the plaintiff, has the plaintiff shown that a constitutional violation has occurred? Second, was the right clearly established at the time of the violation?" Id. (citations omitted).

In the instant case, Plaintiff contends that Jones was subjected to cruel and unusual punishment in violation of the Eighth Amendment to the U.S. Constitution. The Eighth Amendment "forbids prison officials from `unnecessarily and wantonly inflicting pain' on an inmate by acting with `deliberate indifference' toward [his] serious medical needs." Blackmore v. Kalamazoo County, 390 F.3d 890, 895 (6th Cir. 2004) (quoting Estelle v. Gamble, 429 U.S. 97, 104, 97 S.Ct. 285, 50 L.Ed.2d 251 (1976)). Jones, as a pretrial detainee, is "analogously protected under the Due Process Clause of the Fourteenth Amendment." Id. (citing Bell v. Wolfish, 441 U.S. 520, 545, 99 S.Ct. 1861, 60 L.Ed.2d 447 (1979)).

A Section 1983 claim asserting "[a] constitutional [violation] for denial of medical care has objective and subjective components." Id. The objective component requires the existence of a "sufficiently serious" medical need. Farmer v. Brennan, 511 U.S. 825, 834, 114 S.Ct. 1970, 128 L.Ed.2d 811 (1994) (citation omitted). Such a medical need has been defined as one "that has been diagnosed by a physician as mandating treatment or one that is so obvious that even a lay person would easily recognize the necessity for a doctor's attention." Harrison v. Ash, 539 F.3d 510, 518 (6th Cir. 2008) (citations omitted). The subjective element requires "an inmate to show that prison officials have `a sufficiently culpable state of mind in denying medical care.'" Blackmore, 390 F.3d at 895 (quoting Brown v. Bargery, 207 F.3d 863, 867 (6th Cir. 2000)). Officials have a sufficiently culpable state of mind where officials act with "deliberate indifference" to a serious medical need. Farmer, 511 U.S. at 834, 114 S.Ct. 1970 (citations omitted). The Supreme Court has defined "deliberate indifference" as being more than mere negligence but less than acting with purpose or knowledge. Id. at 835, 114 S.Ct. 1970. Instead, the prison official must have acted with a state of mind similar to recklessness. Id. at 836, 114 S.Ct. 1970. Thus, to prove the required level of culpability, a plaintiff must show that the official: (1) subjectively knew of a risk to the inmate's health, (2) drew the inference that a substantial risk of harm to the inmate existed, and (3) consciously disregarded that risk. Id. at 837, 114 S.Ct. 1970; see also Cooper v. County of Washtenaw, 222 Fed.Appx. 459, 466 (6th Cir. 2007); Brooks v. Celeste, 39 F.3d 125, 128 (6th Cir. 1994).

In the instant case, the parties agree that Plaintiff has met the objective element of a sufficiently serious medical need because Jones was diagnosed with colorectal cancer and died as the result of his illness. The central issue, therefore, is whether Plaintiff presented evidence to establish the subjective component that each Defendant acted with deliberate indifference toward Jones's serious medical needs.

1. Defendant Corrections Officers

Plaintiff claims that twenty-one correction officers were deliberately indifferent to Jones's serious medical needs. He claims that these officers worked in the area where Jones was housed, were aware of his serious medical condition, yet failed to render medical assistance. To support this contention, Plaintiff relies on a chart listing the days each of the officers worked from November 2004 to May 2005 and a Daily Staff Work Station, which lists the officers assigned to Jones's area from February to May 2005. Plaintiff asserts that the guards listed in these charts are those who would have received Jones's kites and who would have observed him not eating his meals and his subsequent weight loss.

Plaintiff also submitted the affidavits of Lawson, Poole, Yager, and Dowdell, who contend that they witnessed Jones's deteriorating condition, his failed attempts to obtain medical assistance, and conversations among guards evincing knowledge of and indifference to Jones's condition. Specifically, in Dowdell's affidavit, he states that he was housed in a cell near Jones for "at least one and one-half months" and that Jones was left on lock-down up until his death. He also claims that Jones would tell the officers that he needed to see a nurse, that they would respond that he should write up a kite, and that he would explain that he had previously done so without any response. Dowdell also states that Jones did not eat anything for weeks and that "the guards were there when the food was delivered" and would know that he was not eating. According to the affidavit of Yager, she overheard Officers Beal, Gutowski, and Morris stating that Jones was complaining of stomach pain, that Jones thought he might have cancer, and that he had been sending kites out every day. She claims that the officers agreed that Jones was faking his condition. In Poole's affidavit, he stated that he "observed Mr. Jones sending kites for medical attention several times a week and they were never answered." He also stated that, when Jones would complain to the guards, "different guards" would respond that they would "get to [him] when we get to [him]." Lawson also stated that he noticed that Jones was repeatedly sending out medical kites and that while "the kites would be gone," he was not called down to see a nurse."

These affidavits, along with the officers' assignment charts, are insufficient to establish Plaintiffs Section 1983 claim against the Corrections Officers. The affidavits refer to "guards" in a general sense or to several guards engaged in a conversation about Jones without specifying wrongdoing attributable to any particular defendant. The affidavits do not specify which officers were making comments, which officers ignored his requests for medical care, or which officers observed him not eating food for weeks. Instead, Plaintiff seeks to implicate all twenty-one named guards through the affiants' generalized statements regarding "the guards." Additionally, the assignment charts do not assist in identifying which guards purportedly engaged in wrongful conduct. Instead, they merely indicate which officers were around his cell during the relevant six-month period None of the above-discussed evidence is such as to implicate any specific officer. As such, it does not raise a genuine issue of material fact regarding the liability of any officer.

Furthermore, as recognized by the district court, neither the affidavits nor the assignment charts indicate whether it was in fact the guards who were responsible for Jones's lack of medical attention. The parties agree that it is the guards' responsibility to deliver the medical kites to the nursing staff, and it is the nursing staffs responsibility to call the inmate to their office for medical attention. Although these affidavits could plausibly demonstrate that Jones's medical kites were being ignored, they do not demonstrate to whom the failure was attributable — whether the guards for not delivering them, or the nurses for not calling him to the medical center. The affidavits do not indicate that the guards failed to deliver the medical kites to the nurses. They indicate only that Jones was not being called for medical treatment. As such, these affidavits and the assignment chart fail to create a genuine issue of material fact with regard to Plaintiffs Section 1983 claim against Defendant Corrections Officers.

Plaintiff does, however, specifically identify the purported wrongful conduct of one officer. He claims that Officer Laura Lewis was deliberately indifferent to Jones's serious medical needs on the date that he died. Plaintiff cites statements from Officer Lewis's deposition, in which she admitted that she left Jones in his cell despite his deteriorating condition without immediately calling an ambulance. This evidence, however, is insufficient to create a genuine issue of material fact because Lewis went on to state in her deposition that she believed the decision whether to call an ambulance did not rest with her but with command. Furthermore, a report filed by Officer Lewis on May 5, 2005, which describes her interaction with Jones in the hours before his death, indicates that prior to his death, Officer Lewis attended to Jones's medical needs and made efforts to make him more comfortable. Accordingly, we find that the district court properly granted summary judgment in favor of the Corrections Officers on Plaintiffs Section 1983 claim.

2. Defendant Jail Nurses

Plaintiff claims that the three jail nurses, Mastee, Yonker, and Malenko, were deliberately indifferent to Jones's serious medical needs. Plaintiff asserts that these nurses were aware of Jones's medical condition for five months prior to March 26, 2005 and yet ignored his medical requests, and were further deliberately indifferent in the manner in which treatment was provided to Jones from March 26, 2005 until his death on May 5, 2005. According to the district court, "[t]here is no evidence that the nurses were aware of Jones' [condition] until March 26, 2005," and "the generalized averments in the inmate affidavits are insufficient to establish the requisite culpable state of mind with respect to any particular nurse." Jones, at *7, 2009 U.S. Dist. LEXIS 68136, at *20.

The district court, however, did not fully consider the affidavit of Diana Yager, which, construed in a light most favorable to Plaintiff, would support a finding of deliberate indifference by Nurses Mastee and Yonker. In her affidavit, Yager asserts that, while she was in the medical department, she overheard a conversation between Nurses Mastee and Yonker. According to Yager, "[t]hey talked about how Vernard had been sending medical kites complaining of abdominal pain, and how Vernard thought that he might have cancer. Both Younkers [sic] and Nurse Nancy [Mastee] agreed that he was faking it, and lying, and looking for attention and an easier way at the jail." Yager maintains that this conversation took place sometime between November 19, 2004, and December 28, 2004, before Yager was relocated to a different facility.

This affidavit, construed in a light most favorable to Plaintiff, shows that Nurses Mastee and Yonker received kites from Jones indicating that he was suffering from abdominal pain and that he suspected he had cancer. They chose to ignore these requests, concluding instead that he was "faking it." The affidavit further indicates that they received these medical kites by December 28, 2004, at the latest, yet failed to respond to these kites or call Jones down to the jail's medical facilities for a consultation or examination until March of 2005, three months later. Contrary to the district court's decision, this evidence is sufficient to raise a genuine issue of material fact regarding whether Nurses Mastee and Yonker knew of the risk to Jones's health, yet consciously disregarded this risk. Although it is undisputed that Jones was eventually called down to the medical department and was examined by Dr. Deitrick, this evidence is insufficient to insulate these two nurses from liability. Their extended delay is sufficient to establish a factual issue regarding this claim. See Blackmore v. Kalamazoo County, 390 F.3d 890, 899 (6th Cir. 2004) ("When prison officials are aware of a prisoner's obvious and serious need for medical treatment and delay medical treatment of that condition for non-medical reasons, their conduct in causing the delay creates the constitutionality infirmity."). Accordingly, the court concludes that the district court erred in granting summary judgment in favor of Nurses Mastee and Yonker on the Section 1983 claims. The decision of the district court is reversed. However, since Yager's affidavit does not implicate Nurse Malenko, this court hereby affirms the decision of the district court on Plaintiff's § 1983 claims against her.

3. Defendant Jail Doctor, Dr. Deitrick

Plaintiff claims that Dr. Deitrick was deliberately indifferent to Jones's serious medical needs during two periods: first, from March 29, 2005, when he first treated Jones, until April 8, 2005, when Jones was transferred to Hackley Hospital; and second, from April 20, 2005 until May 5, 2005, when Jones was returned to the jail. Plaintiffs claim during the first period is that Dr. Deitrick treated Jones for constipation and ordered routine tests despite the obvious severity of his condition. Similar to the analysis of Defendant Nurses, the district court stated that the notion that "Dr. Deitrick's assessment of Jones' medical condition was inadequate or incorrect is insufficient to establish a constitutional claim of deliberate indifference." Jones, at *9, 2009 U.S. Dist. LEXIS 68136, at *26. Instead, the district court determined that Dr. Deitrick did offer Jones medical attention and that despite the fact that it may have been inadequate, it was not so "woefully inadequate as to amount to no treatment at all." Id. at *9, 2009 U.S. Dist. LEXIS 68136, at *27 (quoting Westlake v. Lucas, 537 F.2d 857, 860 n. 5 (6th Cir. 1976)).

The district court correctly asserted that courts are generally reluctant to second guess the medical judgment of prison medical officials. Graham ex. rel. Estate of Graham v. County of Washtenaw, 358 F.3d 377, 385 (6th Cir. 2004) (citation omitted). However, the Sixth Circuit has also recognized that

[P]rison officials may not entirely insulate themselves from liability under § 1983 simply by providing some measure of treatment. Indeed, deliberate indifference may be established in cases where it can be shown that a defendant rendered "grossly inadequate care" or made a "decision to take an easier but less efficacious course of treatment."
McCarthy v. Place, 313 Fed.Appx. 810, 814 (6th Cir. 2008) (quoting Terrance v. Northville Reg'l Psychiatric Hosp., 286 F.3d 834, 843 (6th Cir. 2002)). Generally, courts find deliberate indifference where there is evidence tending to establish that the physician is present while the inmate is in distress, that distress is communicated to the physician, and the physician purposefully ignores the distress knowing that an adverse outcome is likely to occur. See, e.g., Gibson v. Moskowitz, 523 F.3d 657 (6th Cir. 2008) (upholding the jury's finding of deliberate indifference where the psychiatrist knew that Plaintiffs medication would elevate his temperature, knew the room he was in was ninety-plus degrees and did nothing about it, causing inmate to die of dehydration); McCarthy, 313 Fed.Appx. at 815 (reversing the district court's judgment in favor of the defendant-dentist and finding an issue of fact with regard to deliberate indifference where the prison's dentist saw the inmate who expressed significant pain due to a cavity and treated him only with ibuprofen for seven months instead of filling the tooth as he had performed for other inmates).

In this case, Dr. Deitrick first examined Jones on March 29, 2005. By that time, he had lost nearly fifty pounds, complained of sharp stomach pain, noted that he had been "having small loose stools," and stated that he had not had a bowel movement in two days. In his medical chart, Dr. Deitrick stated "I think this is obstipation [severe constipation] — not completely resolved — will give Dulcolax [a laxative]." He also noted that he encouraged Jones to drink plenty of water. On April 5, 2005, one week later, Dr. Deitrick met with Jones who continued to complain of sharp stomach pains, stated that he had stopped taking the medication "because they didn't work," and had lost another nine pounds from the previous week. Dr. Deitrick then scheduled a series of tests, which included a liver and kidney profile and CT scan for the following day. Several days later, when Jones's condition became dramatically worse, he was transferred to Hackley Hospital. Upon Jones's discharge from Hackley, Dr. Deitrick was merely tasked with providing pre-determined medications. Dr. Deitrick saw Jones on April 26, 2005 during his next regular round, instructed the nursing staff on administering Jones's medication and told them that all other issues were to be treated by Dr. Veronica Petty, Jones's general surgeon. On May 3, Dr. Deitrick noted in the medical chart concerns about the ability of the jail to properly treat Jones in his dying days.

Dr. Deitrick's initial diagnosis and treatment of Jones with a laxative seems inappropriate in light of Jones's substantial weight loss and sharp stomach pain; however, Jones had indicated an inability to have a bowel movement for several days and other stomach pains, which could have been consistent with Dr. Deitrick's diagnosis of obstipation. Even though Dr. Deitrick's initial diagnosis was incorrect, "[n]egligence in diagnosing a medical condition does not constitute unconstitutional deliberate indifference." Bertl v. City of Westland, No. 07-2547, 2009 WL 247907, at *5, 2009 U.S.App. LEXIS 2086, at *14 (6th Cir.Feb. 2, 2009) (quoting Sanderfer v. Nichols, 62 F.3d 151, 154 (6th Cir. 1995)). Furthermore, the record shows that, after his initial visit with Jones, Dr. Deitrick scheduled various exams to determine more precisely what was affecting Jones and transferred him to the hospital when it was apparent that his condition was worsening. A reasonable jury would not conclude that Dr. Deitrick's conduct in this regard amounted to "grossly inadequate care." See McCarthy, 313 F.App'x at 814. After Jones was transferred to the hospital, there is no evidence that Dr. Deitrick was requested to provide or made aware of the need to provide any specific treatment beyond what he was instructed to administer pursuant to Hackley Hospital's discharge form. Consequently, we affirm the district court's judgment in favor of Dr. Deitrick.

4. Defendant County

Plaintiff asserts that the County is liable for the deliberate indifference of its employees with respect to Jones's serious medical needs. Counties may not be held vicariously liable under 42 U.S.C. § 1983 for the actions of their employees or agents. Monell v. New York City Dep't. of Social Servs., 436 U.S. 658, 694, 98 S.Ct. 2018, 56 L.Ed.2d 611 (1978). However, counties may be held directly liable for a constitutional violation committed through a county policy or practice. See City of St. Louis v. Prapotnik, 485 U.S. 112, 121, 108 S.Ct. 915, 99 L.Ed.2d 107 (1988). Liability may be imposed on a county only when a county "policy" or "custom" caused the plaintiffs injury and a "direct causal link" existed between the policy and the purported denial of the right to adequate medical care. See Ford v. County of Grand Traverse, 535 F.3d 483, 495-97 (6th Cir. 2008); (quoting Bd. of County Comm'rs of Bryan County v. Brown, 520 U.S. 397, 403-04, 117 S.Ct. 1382, 137 L.Ed.2d 626 (1997)). In this case, where no formal policy exists, the critical question is whether there is a particular custom or practice that "`although not authorized by written law or express municipal policy, is so permanent and well settled as to constitute a custom or usage with the force of law.'" McClendon v. City of Detroit, 255 Fed. Appx. 980, 982 (6th Cir. 2007) (quoting Praprotnik, 485 U.S. at 127, 108 S.Ct. 915 (citation and quotation marks omitted)).

Plaintiff maintains that the Muskegon County Jail had an established custom in which the jail employees ignored the serious medical needs of jail inmates. Plaintiff maintains that the following evidence demonstrates this custom: (1) the lack of attention to Jones's medical condition by jail personnel; (2) statements by Defendant Nurse Yonker to the effect that inmates are "not supposed to feel good"; and (3) examples of four other inmates at the jail whose various medical needs were ignored. The four other inmates include Ring, who contends that between May and June of 2005, his repeated requests for medical attention for a kidney stone were ignored; Yager, who claims that between January and March of 2000 the nurse refused to examine her leg, which was later determined to be broken; Lawson, who contends that medical kites regarding a back injury were ignored between September and November of 2008; and James Jameson, who according to the statement of Ring, was left on his cell floor for hours while having a seizure.

This evidence that Plaintiff relies on, however, does not demonstrate that the County Jail had a custom that was "so widespread, permanent, and well settled as to have the force of law." Kinzer v. City of W. Carrollton, No. 3:07-cv-lll, 2008 WL 3200652, at *5, 2008 U.S. Dist. LEXIS 61203, at *14 (S.D.Ohio Aug. 5, 2008). Although Plaintiff did present evidence that several inmates' medical requests were ignored by jail personnel, including Jones's, a jury could not reasonably infer from these five incidents alone that the County had a widespread, permanent, and well-settled custom of ignoring inmate requests. See Pineda v. City of Houston, 291 F.3d 325, 329 (5th Cir. 2002) (holding that the eleven incidents of warrantless searches were not enough to support a claim for a pattern of illegality in "one of the nation's largest cities and police forces" as the same size of alleged constitutional violations was too small). Furthermore, Nurse Yonker's statement that inmates are "not supposed to feel good" does not demonstrate any purported custom by the County Jail, only an unfortunate statement by one prison employee. Because Plaintiff failed to establish a custom of deliberate indifference to the serious medical needs of inmates at the Muskegon County Jail, the court affirms the district court's grant of summary judgment in the County's favor.

B. Count II — Gross Negligence

The district court granted summary judgment in favor of Defendants on Plaintiffs gross negligence claim and stated the following: "[f]or the same reasons discussed above with respect to plaintiffs' § 1983 claims of deliberate indifference, plaintiffs' claims fail under Michigan law since there is no triable issue regarding whether defendants were grossly negligent or reckless in their treatment of Jones' medical needs." Jones, at *12, 2009 U.S. Dist. LEXIS 68136, at *35.

The Sixth Circuit, however, has determined that the standard for deliberate indifference and the standard for gross negligence are different. This court, in Schack v. City of Taylor, 177 Fed-Appx. 469, 471 (6th Cir. 2006), stated "[d]eliberate indifference is akin to criminal recklessness." This court further stated that "[i]t is a very high standard of culpability, exceeding gross negligence." Ross v. Duggan, 402 F.3d 575, 590 n. 7 (6th Cir. 2004) (quotation omitted). Michigan Comp. Laws § 691.1407(2)(c) defines gross negligence as "conduct so reckless as to demonstrate a substantial lack of concern for whether an injury results."

The district court did not sufficiently distinguish deliberate indifference from gross negligence and did not recognize that deliberate indifference is a more stringent standard. Applying the appropriate gross negligence standard to the instant case, we conclude that only Plaintiffs claims against Nurses Mastee and Yonker survive. As discussed above, there is a genuine issue of material fact regarding whether these nurses acted with deliberate indifference. However, there is no analogous evidence pointing to liability on Nurse Malenko's behalf. In regard to Nurses Mastee and Yonker, because the deliberate indifference standard is higher than the standard for gross negligence, there is a genuine issue of material fact regarding whether this lower standard has also been met by the same evidence.

With regard to the Corrections Officers, however, Plaintiff failed to point to any specific guard's wrongful conduct as discussed above; and consequently, there has been no factual showing indicating that any individual officer was grossly negligent. Therefore, summary judgment was properly granted in favor of the Corrections Officers on this state claim.

Lastly, with regard to the County, Michigan's Governmental Tort Liability Act provides that a governmental agency, such as a county, is immune from liability where it is "engaged in the exercise or discharge of a governmental function." Mich. Comp. Laws § 691.1407(1). Plaintiff has not pointed to any conduct by the County in which it acted beyond its governmental function and has not argued that any exception to the County's immunity applies. Accordingly, this court affirms the district court's grant of summary judgment in the County's favor on Plaintiffs gross negligence claim.

C. Count III — Intentional Infliction of Emotional Distress

The district court also granted summary judgment in favor of the Nurses, the County, and the Corrections Officers on Plaintiffs claim for intentional infliction of emotional distress. This claim requires a plaintiff to show: (1) extreme and outrageous conduct; (2) intent or recklessness; (3) causation; and (4) severe emotional distress. Vredevelt v. GEO Group, Inc., 145 Fed.Appx. 122, 135 (6th Cir. 2005). Such conduct must be "so outrageous in character, and so extreme in degree, as to go beyond all possible bounds of decency, and to be regarded as atrocious and utterly intolerable in a civilized community." Graham v. Ford, 237 Mich.App. 670, 604 N.W.2d 713, 716 (1999). The court in Graham further explained this conduct as follows:

It is not enough that the defendant has acted with an intent that is tortious or even criminal, or that he has intended to inflict emotional distress, or even that his conduct has been characterized by "malice," or a degree of aggravation that would entitle the plaintiff to punitive damages for another tort. Roberts v. Auto-Owners Ins. Co., 422 Mich. 594, 602-303, 374 N.W.2d 905 (1985), quoting Restatement Torts, 2d, § 46, comment d, pp. 72-73. In reviewing a claim of intentional infliction of emotional distress, we must determine whether the defendant's conduct is sufficiently unreasonable as to be regarded as extreme and outrageous. Doe, supra at 92, 536 N.W.2d 824. The test is whether "the recitation of the facts to an average member of the community would arouse his resentment against the actor, and lead him to exclaim, `Outrageous!'" Roberts, supra at 603, 374 N.W.2d 905. Id.

According to the district court, there may have been deficiencies in the medical care provided, but Defendants' conduct did not rise to the level of extreme and outrageous conduct, which demands more than mere neglect or deficiency. This court agrees. For the reasons articulated above, Plaintiff has failed to demonstrate such a high level of wrongful conduct with regard to Jones's medical care on the part of the Corrections Officers, Nurse Malenko, or the County.

We also conclude that the purported wrongful conduct of Nurses Mastee and Yonker, even if established, does not rise to the level of extreme and outrageous conduct necessary to support this claim. Plaintiff presented an affidavit indicating that these two nurses received medical kites from Jones that claimed he was seriously ill, and that these nurses subsequently ignored those kites for several months, concluding instead that Jones was faking it. Although this conduct could reasonably be construed as deliberately indifferent to Jones's serious medical needs, it does not establish that they acted intentionally or in a manner that is sufficiently extreme or outrageous to satisfy this claim. The recitation of these facts alone would not arouse the resentment of a reasonable juror against these nurses such that he would exclaim, "outrageous!" See Graham, 604 N.W.2d at 716. Therefore, we conclude that the district court's decision to grant summary judgment in favor of all Defendants on this state-law claim was proper.

IV. CONCLUSION

For the foregoing reasons, we AFFIRM the district court's order granting summary judgment in favor of Defendants-Appellees Corrections Officers, Nurse Malenko, Dr. Deitrick, and the County, but REVERSE the order granting summary judgment in favor of Defendants-Appellees Nurses Mastee and Yonker on Plaintiffs 42 U.S.C. § 1983 and gross negligence claims. We AFFIRM the district court's order granting summary judgment in favor of all Defendants-Appellees on Plaintiff-Appellant's state-law claims for intentional infliction of emotional distress. Finally, we REMAND the case for further proceedings consistent with this opinion.

Defendants also rely on ACCO Brands, where we overturned a jury verdict of inducement because the patentee failed to "either point to specific instances of direct infringement or show that the accused device necessarily infringes the patent in suit." 501 F.3d at 1313. The asserted apparatus claims covered locking devices with pins in a specific configuration. The accused device could "be operated in either of two modes," one infringing and one not. Id. We explained that, in the absence of any evidence that customers actually operated the device in the infringing mode, direct infringement could not be inferred. Defendants insist that under ACCO Brands, an accused device does not infringe if it "can be used at any given time in a noninfringing manner." Defs.' Principal Br. 33 (citing 501 F.3d at 1313). However, in ACCO Brands, the claim language required the locking device's pin to extend through a slot in a specific configuration. 501 F.3d at 1310. Here, by contrast, Finjan's apparatus claims do not require that the proactive scanning software be configured in a particular way to infringe — only that it be programmed for performing the claimed steps. For example, claim 32 of the 194 patent covers "[a] system for execution by a server that serves as a gateway to a client, the system comprising: a security policy; an interface . . .; a comparator . . .; and a logical engine. . . ."

Defendants insist that the asserted claims require actual operability. The asserted "system" claims include "engines," such as a "logical engine" (194 patent claim 32), a "communications engine" (780 patent claim 9), and a "linking engine" (822 patent claim 12). Defendants cite the testimony of Finjan's expert Dr. Giovanni Vigna, who stated at trial that an engine "has an active task to perform," and is an "active component." Transcript at 410:6-7, 22. Seizing upon the word "active," Defendants argue that the source code must be "enabled" to infringe. However, neither the claim language nor Vigna's testimony supports this contention.

As we have cautioned, "in every infringement analysis, the language of the claims, as well as the nature of the accused product, dictates whether an infringement has occurred." Fantasy Sports Props, v. Sportsline.com, Inc., 287 F.3d 1108, 1118 (Fed. Cir. 2002). Accordingly, we have held that, to infringe a claim that recites capability and not actual operation, an accused device "need only be capable of operating" in the described mode. Intel Corp. v. U.S. Int'l Trade Comm'n, 946 F.2d 821, 832 (Fed. Cir. 1991). Thus, depending on the claims, "an accused device may be found to infringe if it is reasonably capable of satisfying the claim limitations, even though it may also be capable of noninfringing modes of operation." Hilgraeve Corp. v. Symantec Corp., 265 F.3d 1336, 1343 (Fed. Cir. 2001); see also Ball Aerosol Specialty Container, Inc. v. Ltd. Brands, Inc., 555 F.3d 984, 994 (Fed. Cir. 2009) (noting that the "reasonably capable" test applies "only to claim language that specifies that the claim is drawn to capability").

In this case, Finjan's non-method claims describe capabilities without requiring that any software components be "active" or "enabled." The system claims recite software components with specific purposes: "a logical engine for preventing execution" (194 patent claim 32), "a communications engine for obtaining a Downloadable" (780 patent claim 9), or "a linking engine . . . for forming a sandbox package" (822 patent claim 12) (emphases added). The storage medium claims similarly cover capability. Claim 65 of the 194 patent recites a "computer-readable storage medium storing program code for causing a server that serves as a gateway to a client to perform the steps of: receiving . . .; comparing . . .; and preventing execution. . . ." This language does not require that the program code be "active," only that it be written "for causing" a server (194 patent claim 65) or a computer (780 patent claim 18) to perform certain steps. Vigna's infringement analysis did not contradict this language. He defined an "engine" as "some kind of component whose task is to operate some kind of analysis or transformation." Transcript at 410:4-5. Thus, Vigna explained that an engine is a portion of code designed to perform an indicated operation, but is not necessarily unlocked or active. Defendants admit that program code for proactive scanning is "literally present" on all accused products. Oral Arg. at 1:53-58, available at http://oralarguments.cafc.uscourts.gov/mp3/2009-1576.mp3. Secure's Senior Vice President Michael Gallagher testified that even if a software module was turned off, "[t]he module is resident in the binary source code that is in the product." Transcript at 722:19-22. Thus, it is undisputed that software for performing the claimed functions existed in the products when sold — in the same way that an automobile engine for propulsion exists in a car even when the car is turned off.

Defendants have not argued that the Web-washer software download product is not a "system" or "computer-readable storage medium."

We addressed a similar infringement scenario in Fantasy Sports, where we held that software for playing fantasy football could infringe a claim to a "computer for playing football." 287 F.3d at 1118. The defendants who sold the software argued that because their product was a "modifiable software tool," direct infringement occurred only when users configured it to play games. Id. at 1117. Rejecting this contention, we explained that "although a user must activate the functions programmed into a piece of software by selecting those options, the user is only activating means that are already present in the underlying software." Id. at 1118. Infringement occurred because the code "was written in such a way as to enable a user of that software to utilize the function . . . without having to modify that code." Id. That analysis applies here. The code for proactive scanning was "already present" in Defendants' accused products when sold. There is no evidence that customers needed to modify the underlying code to unlock any software modules. The fact that users needed to "activate the functions programmed" by purchasing keys does not detract from or somehow nullify the existence of the claimed structure in the accused software. Therefore, the jury's infringement verdict on the system and media claims was based on a "legally sufficient evidentiary basis" and consistent with the "weight of the evidence." Pediatrix, 602 F.3d at 545-46 n. 9. That portion of the verdict is affirmed.

B. Method Claims

In addition to the system and storage medium claims, Finjan asserted method claims from each of the three patents in suit. "To infringe a method claim, a person must have practiced all steps of the claimed method." Lucent Techs, v. Gateway, Inc., 580 F.3d 1301, 1317 (Fed. Cir. 2009).

Defendants claim that the trial record reflects a dearth of evidence on infringement of the method claims. Finjan responds with only two pieces of evidence. First, an engineer at Webwasher AG, Christopher Alme, testified in his deposition that a debug file (later introduced at trial) showed an "accurate depiction" of proactive scanning being "performed" by Webwasher AG. Transcript at 301:17-304:2. Second, Vigna testified that the same debug file showed performance of the claimed steps. Id. at 364:12-23. Finjan claims that a jury could reasonably infer from these statements that Defendants infringed.

We disagree with Finjan. The record shows that Alme worked on the Webwasher products in Germany for Webwasher AG, a German company. See id. at 1594:8-13; id. at 1153:6-7 ("So the product was made in Germany. . . ."). Therefore, Finjan showed at most that Webwasher AG performed proactive scanning on one occasion in Germany during testing, based on a single debug file. This fails to demonstrate direct infringement in the United States. See 35 U.S.C. § 271(a) (defining infringing activities as occurring "within the United States"); Gemtron Corp. v. Saint-Gobain Corp., 572 F.3d 1371, 1380 (Fed. Cir. 2009) ("Critically, it is the infringing act — making, using, offering to sell, selling, or importing — that must be within (or into) the United States."). Furthermore, Finjan identifies no evidence that Defendants infringed the method claims by testing or operating any copies of the accused products in the United States.

Finjan does not argue that the accused products were imported after being "made by a process patented in the United States," which could raise liability under 35 U.S.C. § 271(g).

Even construing this evidence most favorably to Finjan, no reasonable jury could have concluded that Defendants infringed the method claims. We therefore reverse the denial of Defendants' motion for JMOL of noninfringement on those claims.

C. "Addressed to a Client"

Defendants argue that a new trial is required because the district court erred by failing to construe the term "addressed to a client." Each asserted claim of the 194 patent refers to a "Downloadable addressed to a client." We review claim construction de novo using the methodology in Phillips v. AWH Corp., 415 F.3d 1303, 1312-19 (Fed. Cir. 2005) (en banc).

The parties offered competing definitions to the district court. Finjan argued that the phrase has an "ordinary meaning within the context of the clams." Pl.'s Opening Claim Construction Br. 10. Secure defined "addressed" as "containing the IP [Internet Protocol] address of the client computer," and "client" as "the computer from which the user is making a request." Def.'s Opening Claim Construction Br. 21-23. The district court construed "addressed to a client" as having "its plain and ordinary meaning," but also observed that "the defendant's proposed construction would unjustifiably narrow the term's broad scope, which was not explicitly limited or redefined by the specification." Finjan Software, Ltd. v. Secure Computing Corp., No. 06-CV-369, slip op. at 1 n. 1 (D.Del. Dec.11, 2007). The jury did not receive a construction of "addressed to a client" but was told to "give the rest of the words in the claims their ordinary meaning." Final Jury Instructions 13.

According to Defendants, the district court shirked its responsibility to construe a disputed claim term by adopting "plain and ordinary meaning," violating the principles of O2 Micro International Ltd. v. Beyond Innovation Technology Co., 521 F.3d 1351 (Fed. Cir. 2008). In 02 Micro, we held that the district court erred by assigning the term "only if its plain and ordinary meaning because that definition "failed to resolve the parties' dispute." Id. at 1361. The parties disputed whether "only if allowed for exceptions, but the district court did not answer this question, ruling that the phrase had "a well-understood definition." Id. In the absence of an authoritative construction, the parties argued the scope of the claim term to the jury. Remanding the case, we explained: "When the parties raise an actual dispute regarding the proper scope of the claims, the court, not the jury, must resolve that dispute." Id. at 1360.

No such error happened here. Unlike 02 Micro, where the court failed to resolve the parties' quarrel, the district court rejected Defendants' construction, which required an IP address. Later, at trial, it prevented the jury from reconstruing the term by stopping Defendants' expert, Dr. Dan Wallach, from repeating to the jury that the asserted claims require an IP address. Defs.' Principal Br. 55. In response, Defendants submitted an offer of proof in which they proposed to have Wallach testify that "the ordinary meaning of `addressed to a client' . . . refers to using the IP address of the client computer." Defs.' Offer of Proof Regarding "Addressed to a Client." By doing so, Defendants attempted to resurrect a claim construction that the district court already rejected, without offering a new definition. Restating a previously settled argument does not create an "actual dispute regarding the proper scope of the claims" within the meaning of 02 Micro. In this situation, the district court was not obligated to provide additional guidance to the jury. See Verizon Servs. Corp. v. Cox Fibernet Va., Inc., 602 F.3d 1325, 1334 (Fed. Cir. 2010) (finding no 02 Micro problem where the parties "did not invite the jury to choose between alternative meanings").

Moreover, even on appeal, Defendants do not propose an alternative construction of "addressed to a client" or explain how a different definition would negate infringement of the194 patent. See SmithKline Beecham Corp. v. Apotex Corp., 439 F.3d 1312, 1319 (Fed. Cir. 2006) (noting that "arguments not raised in the opening brief are waived"). "We may affirm the jury's findings on infringement . . . if correction of the errors in a jury instruction on claim construction would not have changed the result, given the evidence presented." Teleflex Inc. v. Ficosa N. Am. Corp., 299 F.3d 1313, 1328 (Fed. Cir. 2002). Defendants are not entitled to a new trial on this ground.

II. Damages

To review damages in patent cases, we apply regional circuit law to procedural issues and Federal Circuit law to substantive and procedural issues "pertaining to patent law." Aero Prods. Int'l Inc. v. Intex Recreation Corp., 466 F.3d 1000, 1016 (Fed. Cir. 2006); see also Fiskars, Inc. v. Hunt Mfg. Co., 279 F.3d 1378, 1381 (Fed. Cir. 2002) (noting that Federal Circuit law controls "the distinctive characteristics of patent damages law"). "In reviewing the propriety of a jury verdict, our obligation is to uphold the jury's award if there exists a reasonable basis to do so." Motter v. Everest Jennings, Inc., 883 F.2d 1223, 1230 (3d Cir. 1989).

Finjan sought a hypothetically negotiated royalty based on the factors in Georgia-Pacific Corp. v. U.S. Plywood Corp., 318 F.Supp. 1116, 1120 (S.D.N.Y. 1970). The parties presented opposing damages experts. Russell Parr, Finjan's expert, concluded that Finjan was entitled to $10.1 million, computed from an 18% royalty on $49.4 million in Webwasher software sales, an 8% royalty on $3.2 million of Webwasher appliance sales, and an 8% royalty on $12 million of Cyberguard TSP appliances sales. See Transcript at 645:1-647:22. Carl Degen, Defendants' expert, posited a total of $663,000 from a 4% royalty on all products. See id. at 1157:3-11. The jury awarded Finjan $9.18 million, consisting of a 16% royalty on $49,000,000 of Webwasher software sales, an 8% royalty on $3,250,000 of Webwasher appliance sales, and an 8% royalty on $13,500,000 of Cyberguard TSP appliance sales. Joint Special Verdict Form 10.

The district court denied Defendants' motions for JMOL and new trial, noting that "a reasonable jury could accept or reject either parties' take on the evidence, including the conflicting expert testimony in this case." Memorandum at 23.

A. Royalty Base

Defendants raise two challenges to the royalty base, or total sales, that the jury used to compute damages. First, they claim that the jury misapplied the entire market value rule by using the full value of the accused products. See Lucent, 580 F.3d at 1336 ("For the entire market value rule to apply, the patentee must prove that the patent-related feature is the basis for customer demand.") (quotations omitted). Second, they contend that the jury erroneously included sales to the U.S. government.

In response to the first challenge, Finjan again asserts waiver, arguing that Defendants waived their entire market value rule arguments by not raising them in their post-trial motions, and that they are estopped from challenging the application of the rule because Degen applied the rule himself. This time, we are persuaded that Defendants waived these contentions. In their post-trial motions, Defendants presented multiple objections to the jury's royalty base, including improper inclusion of sales to the government and the argument that locked products cannot infringe (which we have rejected). See Defs.'-Counterclaimants' Mot. for JMOL and New Trial 11-12; Defs.'-Counterclaimants' Opening Br. in Support 38-41. However, nowhere did Defendants raise the entire market value rule or argue that the royalty base for unlocked products should be less than their full sale value. Defendants may not raise these arguments for the first time on appeal. See Srein v. Frankford Trust Co., 323 F.3d 214, 224 n. 8 (3d Cir. 2003) ("We . . . will not consider issues that are raised for the first time on appeal absent compelling reasons.") (quotation omitted). Because we find these arguments waived, we need not address Finjan's estoppel argument.

In response to Defendants' second challenge, Finjan concedes that Parr incorrectly considered sales to the government. See Transcript at 669:20-21 ("Q: You also included sales to the federal government? A: Absolutely, yes."). This was impermissible because a patentee can recover damages only from the government for patented "use or manufacture for the United States." 28 U.S.C. § 1498(a). Nevertheless, this error does not require a new trial. The district court instructed the jury that sales "to the United States government should not be included in any damages calculation you perform." Final Jury Instructions 42. Jurors are "presumed to have followed" the instructions they were given. Jones v. United States, 527 U.S. 373, 394, 119 S.Ct. 2090, 144 L.Ed.2d 370 (1999); see also Citizens Fin. Group, Inc. v. Citizens Nat'l Bank, 383 F.3d 110, 133 (3d Cir. 2004) ("This Court presumes that the jury followed the Court's instructions."). Defendants claim that the jury must have ignored these instructions because it accepted Parr's royalty base. In reality, the jury chose different numbers: for the Webwasher software it used a lower base ($49,000,000) than Parr did ($49.4 million), and for the Web-washer and Cyberguard hardware products it applied a higher base ($16,750,000) than Parr's ($15.4 million). While the jury's total base exceeds Parr's, the jury was entitled to choose its own figures from the evidence. Parr explained that infringing hardware sales could exceed his estimates due to Secure's unreported data. See Transcript at 647:1-648:8. Moreover, the record shows only $447,744 in "proactive module sales" to the United States. J.A. 5770. Because this total is small relative to the verdict and the jury chose numbers different than Parr's, Defendants fail to rebut the presumption that the jurors followed their charge.

B. Royalty Rates

Defendants next claim that the jury's royalty percentages lack support under the Georgia-Pacific factors. The jury applied an 8% rate to the Webwasher and Cyberguard TSP appliances and a 16% rate to the Webwasher software.

Defendants disagree most with Parr's analysis of Georgia-Pacific factor 8: "The established profitability of the product made under the patent; its commercial success; and its current popularity." 318 F.Supp. at 1120. Under this factor, a wide profit margin for accused products supports a higher reasonable royalty. E.g., Lucent, 580 F.3d at 1335. Parr calculated royalty rates for the infringing products by examining Defendants' financial data from 2004 to 2007, after infringement began. He testified that his goal was to determine product-specific "operating profit," or "the profit margin of the products in question." Transcript at 614:19-23, 617:23-25. Parr's method was to determine the defendant companies' gross profits and then "eliminate expenses that are not related to the product," such as litigation settlement costs and research and development expenses for new (but not existing) products. Id. at 620:4-622:17. After determining operating profit margins for both the software and hardware products, he considered a variety of factors to conclude that the parties in a hypothetical negotiation would have agreed upon a "one-third/two-third split" of operating profit margins. Id. at 642:22-644:20. Using this method, Parr concluded that Defendants' operating profit margin was 25% for the hardware products and 55% for the software products, resulting in 8% and 18% royalty rates, respectively.

Defendants assail this methodology, claiming that Parr mistakenly relied on Secure's company-wide profits, not just those for the accused products. They also argue that Parr's adjustments to gross profits were unrealistic, making annual losses look like net gains by disregarding certain costs. Additionally, they fault Parr for ignoring a "Gross Margin Report" that showed Secure's product-specific profits, and for using financial data for irrelevant years. Finally, they challenge Parr's projected profit division as arbitrary.

We conclude that substantial evidence supports the jury's award. Parr admitted that he used Secure's company-wide, instead of product-specific, gross profits to calculate royalty rates. However, he explained to the jury that he found that the gross profit margin for the hardware products was similar to the company-wide margin (both roughly 70%), so that "the hardware products . . . have a gross profit margin . . . that's close." Id. at 624:17-625:6. He explained that this allowed him to adjust company-wide gross profits and use the resulting operating profit margin for the hardware products. Parr thus provided more than just a conclusory opinion, on which the jury was entitled to rely. Defendants' expert Degen agreed that company profit was relevant, saying: "Mr. Parr and I both rely, at least he tries to rely on product-specific profit. But I think it is instructive to just take a look at what the companies that were making the accused product have earned over time." Id. at 1118:10-15. For the software product, Parr set aside company profit and relied instead on testimony by a Secure executive, who stated that Secure's gross profit margin on software was 99%. Id. at 626:2-18, 683:1-18. While this departs from his methods for the hardware products, Parr again explained his analysis and based it on testimonial evidence.

Parr also justified his method of discounting certain expenses in Secure's financial statements to calculate operating profit. Parr claimed that he discounted 80% of Secure's research and development costs for future products, for example, because Secure's research expenses for unrelated products should not affect the value it obtained from using the patented invention. Id. at 621:1-8. Discounting these expenses significantly changed Defendants' operating profits: on cross-examination, Parr admitted that for 2006, Secure's financial statements reflected a loss of $17.8 million, but his calculations converted this into a profit of $28 million. Id. at 662:16-25. However, we cannot foreclose the jury from relying on Parr's reasoning, which reflected adjustments to remove one-time costs and other expenses not related to product manufacture, sales, and marketing. Moreover, while Degen believed Parr's adjustments to be "wrong," he too made adjustments to gross profit and told the jury that "the differences between us in terms of those adjustments are relatively small." Id. at 1122:1-17.

Defendants' remaining objections to the profits analysis do not warrant retrial. They claim that Parr compiled his profit data from irrelevant years. Defs. Principal Br. 47-48. But Parr explained that he looked at profit margins only after Cyber-guard began infringing sales, which was the date on which the hypothetical negotiation would have taken place. Transcript at 658:10-13. Parr's use of the actual profit margins that both Secure and Cyberguard experienced on products after that date was simply as a reflection of the profits the parties might have anticipated in calculating a reasonable royalty in the hypothetical negotiation. His testimony was subject to cross-examination, and the Defendants did not object to the use of actual profits in general as a basis on which to gauge expected profits in the hypothetical negotiation. The jury was free to consider Parr's testimony both on direct and on cross-examination. Parr disregarded a Gross Margin Report showing Secure's profits for Webwasher products for certain periods, but explained that he did so because the report did not separate profit margins for hardware and software. Transcript at 667:14-20. Additionally, the jury saw and considered the report because Defendants introduced it through Degen's testimony. Id. at 1129:20-1130:24. Finally, Defendants' objection to Parr's "one-third/two-third split" of operating profit margins as arbitrary is also unpersuasive. Parr considered the custom in the industry, history of prior licenses, competitiveness of the parties, and the importance of the patented technology, among other factors, in concluding that the parties would have agreed that Finjan was entitled to 33% of the operating profit margin. Id. at 637:3-6; 643:8-644:20. Defendants' expert testified that the parties would have instead settled on Finjan receiving 25% of the operating profit margin. Id. at 1151:4-8. In explaining this "minor difference" between his opinion and Parr's, Degen attributed it to the fact that "[Parr] overestimates the level of competitiveness between the two firms." Id. at 1254:20-1255:1. In short, both parties' positions on profits were based on evidence and reasoned expert opinion, and we cannot second-guess the jury's independent views of either.

The parties also dispute Georgia-Pacific factor 11: "The extent to which the infringer has made use of the invention; and any evidence probative of the value of that use." 318 F.Supp. at 1120. Defendants argue that the jury ignored the fact that not all customers enabled proactive scanning modules, and that "if no users activated modules containing proactive scanning, no revenue for that product was properly attributable to the patented invention." Defs.' Principal Br. 49. This argument confuses use by customers with use by infringers. Factor 11 looks to "how often a patented invention has been used by infringers" Lucent, 580 F.3d at 1333 (emphasis added). Here, the accused direct infringers are Defendants, not their customers. Because Defendants included proactive scanning on every accused product, their "use" encompassed all of their sales, regardless of customer activation. Degen noted that even if Cyberguard TSP purchasers did not unlock the proactive scanning modules, Secure obtained advertising value from those features. Transcript at 1116:5-11.

Next, Defendants address factors 10 and 13, which relate to "[t]he nature of the patented invention" and "[t]he portion of the realizable profit that should be credited to the invention." 318 F.Supp. at 1120. They argue again that their profits are not tied to proactive scanning but also include other software modules. Indeed, in Lucent we overturned a damages verdict for a software component, partly due to factors 10 and 13, because the component was a "tiny feature" and "[t]he parties presented little evidence relating to Factor 13." 580 F.3d at 1332-33. In this case, however, the jury heard evidence on which it could conclude that the patented inventions were far from being tiny features in the accused products. Parr testified that, based on Secure's internal documents, proactive scanning was "fundamentally important to the product," Transcript at 628:11-16, while Degen agreed after reviewing Secure and Finjan promotional materials that "[i]t's important technology. It was perceived as the next wave," id. at 1117:10-18. Those materials included statements emphasizing Secure's ability to "proactively protect" customers with "Webwasher Proactive Scanning." From this evidence, the jury could infer that a substantial fraction of the accused products' profits stemmed from proactive scanning.

Finally, Defendants claim that the jury failed to consider factor 1: "The royalties received by the patentee for the licensing of the patent in suit, proving or tending to prove an established royalty." 318 F.Supp. at 1120. Defendants identify one license: an agreement between Finjan and Microsoft in which Microsoft acquired a worldwide license to Finjan's complete patent portfolio for a lump sum of $8 million. Defs. Principal Br. 51. In contrast, Finjan received $9.18 million for Defendants' infringement of three patents. We have recently reiterated that use of past patent licenses under factors 1 and 2 must account for differences in the technologies and economic circumstances of the contracting parties. E.g., ResQNet.com, Inc. v. Lansa, Inc., 594 F.3d 860, 870-73 (Fed. Cir. 2010) (per curiam); see also Wordtech Sys. v. Integrated Networks Solutions, Inc., 609 F.3d 1308, 1319-20 (Fed. Cir. 2010). Here, Finjan noted multiple differences between the Finjan-Microsoft licensing scenario and a hypothetical negotiation with Defendants. Parr explained that Finjan did not compete with Microsoft but does compete against Secure; that Finjan received significant intangible value from Microsoft's endorsements of Finjan; and that the license involved a lump sum instead of a running royalty. These differences permitted the jury to properly discount the Microsoft license.

Finjan also introduced evidence under other Georgia-Pacific factors that Defendants ignore on appeal. The jury heard evidence that Finjan tends not to license its proactive scanning patents to competitors (factor 4), and that Secure competes directly with Finjan in the same line of business (factor 5). Finjan also noted that the patents do not expire until 2017 (the 194 and 780 patents) or 2021 (the 822 patent), and that long expiration dates support higher hypothetical royalty rates, particularly in the software industry (factor 7).

Despite potential flaws in Finjan's damages theory, "[t]he jury was entitled to hear the expert testimony and decide for itself what to accept or reject." i4i Limited Partnership, Infrastructure for Information Inc. v. Microsoft Corp., 598 F.3d 831, 856 (Fed. Cir. 2010). "In setting damages, the jury's function is to weigh contradictory evidence, to judge the credibility of the witnesses, and to resolve factual disputes," C F Packing Co. v. IBP, Inc., 224 F.3d 1296, 1304 (Fed. Cir. 2000) — provided that the record does not "rest on faulty assumptions and a lack of reliable economic testimony," Oiness v. Walgreen Co., 88 F.3d 1025, 1032 (Fed. Cir. 1996). In this case, we conclude that the jury's choice was "within the range encompassed by the record as a whole." Unisplay, S.A. v. Am. Elec. Sign Co., 69 F.3d 512, 519 (Fed. Cir. 1995). While Defendants insist that the jury blindly adopted Parr's analysis, ultimately the jury awarded lower total damages than Parr recommended ($9.18 million versus $10.1 million), including a lower royalty rate on Webwasher software sales (16% versus 18%). Because Defendants have not shown that the verdict is bereft of "a reasonable basis" in the record, Motter, 883 F.2d at 1230, we affirm the denial of Defendants' motions for JMOL or new trial on damages.

III. Finjan's Cross-Appeal on Damages

After trial, Finjan sought to amend the judgment to include damages for infringing sales that the jury did not consider and that preceded entry of the permanent injunction. The district court granted Finjan additional damages by multiplying the jury's royalty rates against previously uncalculated sales but, without explanation, limited the accounting "to only those additional infringing sales that occurred up until the date of entry of the judgment in this case," or March 28, 2008. Memorandum at 25 n. 15. The court entered the injunction on August 28, 2009 — roughly seventeen months after it entered judgment.

Finjan claims entitlement to damages for this seventeen-month period. We agree. Under 35 U.S.C. § 284, "the court shall award . . . in no event less than a reasonable royalty," and "[w]hen damages are not found by a jury, the court shall assess them" (emphases added). "Although courts have broad discretion in determining appropriate relief for patent infringement, . . . injunctions and damages must be tailored to the circumstances and be correlatively determined." Carborundum Co. v. Molten Metal Equip. Innovations, Inc., 72 F.3d 872, 881 (Fed. Cir. 1995) (quotation omitted). Accordingly, we have noted that a patentee is "not fully compensated" if "the damages award did not include future lost sales." Id. at 882; see also Fresenius USA, Inc. v. Baxter Int'l Inc., 582 F.3d 1288, 1303 (Fed. Cir. 2009) ("A damages award for pre-verdict sales of the infringing product does not fully compensate the patentee because it fails to account for post-verdict sales of repair parts."). Therefore, the district court should have awarded compensation for any infringement prior to the injunction.

Defendants' sole response is that Finjan waived its right to further damages because its Amended Complaint sought only "such damages as it shall prove at trial "Defs.' Response Reply Br. 35 (emphasis added). However, nothing in this statement forfeited the right to prove damages for sales that occurred after trial. Finjan's Amended Complaint also sought "[s]uch further and other relief as the Court and/or jury may deem proper and just." Am. Compl. for Patent Infringement 6. Moreover, Defendants identify no prejudice due to the timing of Finjan's motion. Like the district court, we reject Defendants' waiver argument. Memorandum at 25 n. 15.

We therefore remand for the district court to determine appropriate damages for the period from March 29, 2008 to August 28, 2009.

CONCLUSION

For the foregoing reasons, we affirm the denial of Defendants' motions for JMOL or new trial on infringement of Finjan's system and storage medium claims, but reverse the denial of their motion for JMOL of noninfringement of the method claims. We affirm the denial of Defendants' motions for JMOL or new trial on damages.

Finally, we remand for the district court to assess post-judgment, pre-injunction damages.

AFFIRMED-IN-PART, REVERSED-IN-PART, and REMANDED

COSTS

Each party shall bear its own costs.

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FINJAN, INC. v. SECURE COMPUTING CORP
(Nov 4, 2010)