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CAPITAL ONE BANK (USA), N.A., Plaintiff-Appellant, v. Aric M. DENBOER, Defendant-Appellee. Capital One Bank (USA), N.A., Plaintiff-Appellant,

MANSFIELD, J.

A credit card issuer challenges the dismissal of two separate small claims actions for failure to comply with Iowa Code section 537.5114 (2007). The lower courts ruled that section 537.5114 requires the creditor to provide the credit card user's entire transaction history dating back to when the account last had a zero balance. We disagree. We hold the creditor may comply with section 537.5114 in either of two ways. First, it may establish the prima facie elements of an account stated cause of action. This approach does not require proof of individual transactions. Alternatively, the creditor may provide an account history, such as electronic or hard copies of past monthly account statements. In doing so, the creditor would not be completely barred from recovery if it cannot go back to a zero balance, but would be limited to recovering any increase in debt for which itemization has been provided. Because the lower courts applied an erroneous interpretation of section 537.5114, we reverse and remand for further proceedings.

I. Background Facts and Proceedings.

This appeal involves two unrelated small claims actions brought by Capital One Bank (USA), N.A. (Capital One) against credit card account holders Carolyn Kelley and Aric Denboer. On October 22, 2008, Capital One filed an original notice in Iowa County asserting Kelley had defaulted on a credit card agreement and sought damages in the amount of $4036.42. On October 27, 2008, Capital One filed an original notice in Sioux County asserting Denboer had defaulted on a credit card agreement and sought damages in the amount of $974.96. Each original petition was accompanied by (1) a notice to cure default sent to the defendant; (2) a document titled "Verification of Account[,] Identification of Judgment Debtor, and Certificate re Military Service"; (3) a document titled "Capital One Credit Card Terms and Conditions" that had a copyright of 2002; and (4) some monthly billing statements. However, there was no information as to when each defendant had opened his/her credit card account and the billing statements did not begin with an account balance of zero.

In Kelley's case, Capital One submitted 148 pages of billing statements with closing dates from December 16, 2001 to October 16, 2006. In Denboer's case, Capital One filed only two billing statements with closing dates of September 15, 2007 and October 15, 2007, respectively.

Kelley and Denboer were personally served with notice, but failed to appear. In each case, the small claims court declined to enter the requested default judgment. Instead, orders were entered stating Capital One had failed to comply with the requirements of Iowa Code section 537.5114 and granting Capital One thirty days to correct the defects. In each case, the order was based on a form, which stated in part:

This file comes on for entry of a default judgment. After reviewing the file, the Court determines that the Plaintiff's action is based on a consumer credit transaction as defined by Iowa Code 537.1301(11). The Plaintiff has failed to comply with the requirements of the ICCC as contained in Iowa Code Chapter 537 and/or Iowa Rule of Civil Procedure 1.961 in the particulars stated below.
. . . .
_____ The Plaintiff has failed to comply with the requirements of Iowa Code 537.5114(1). The Plaintiff's petition fails to allege the facts of the consumer's default, the amount to which the creditor is entitled, and an indication of how that amount was determined.
_____ The Plaintiff has failed to comply with the requirements of Iowa Code 537.5114(2). "[I]n cases governed by the ICCC, `no default judgment shall be entered in an action in favor of the creditor' unless a court is provided with information sufficient to compute the amount to which the creditor claims to be entitled. The information must be included in a verified complaint or in sworn testimony." ITT Fin. Servs. v. Zimmerman, 464 N.W.2d 486, 489 (Iowa Ct.App. 1990).

In the Kelley case, both boxes were checked, indicating a failure to comply with subsections 1 and 2 of section 537.5114; in Denboer, only the second box, for subsection 2, was checked.

Capital One responded to each notice with a letter stating it did not believe it was required to produce an entire account history. In the Kelley action, Capital One said it had already filed all the billing statements it had; in Denboer, it included additional billing statements with the letter. However, in neither case did Capital One introduce a billing statement that began with an account balance of zero. On December 23, 2008, and January 13, 2009, the magistrates dismissed the cases against Kelley and Denboer respectively for failure to comply with the courts' prior orders.

In Denboer's case, Capital One filed billing statements from May 9, 2007 (with a beginning balance of $591.90) to October 15, 2007 (with an ending balance of $864.16).

Capital One appealed the dismissals to the district courts. Although it argued at considerable length that it was not required to provide an accounting from a zero balance, Capital One requested in the concluding paragraph of each brief that the district court affirm the small claims court so it could appeal to the supreme court. Capital One explained:

Unfortunately, a reversal by the district court will not set precedent at the county or state level. The small claims court will be required to follow the decision in this case only, but may rule without regard to this decision in future cases. Currently, there are six other counties in Iowa which adhere to the same standard of requiring an accounting from a zero balance. In addition, there are eleven other counties which require far in excess of the last statement to obtain a default. In short, the standard for entering a default in small claims court is in a state of chaos. Cap One hopes that by bringing this issue to the state's highest court, uniformity and clarity can be returned to the small claims system.

On February 5, 2009, the Sioux County District Court affirmed the dismissal of the Denboer case stating, "Pursuant to Appellant's prayer, the Judgment of the Magistrate is hereby affirmed." Two weeks later, on February 19, 2009, the Iowa County District Court issued a detailed opinion generally upholding the dismissal of the Kelley case. That court found that under Iowa Code section 537.5114, the court must "verify the amount of the debt at issue" in order to enter a default judgment and Capital One had not "met the particular requirements of Iowa Code section 537.5114 in regard to the starting balance." In short, the district court confirmed that Capital One needed to provide an accounting from a zero balance.

The district court reversed the dismissal only to the extent that it had been with prejudice, instead of without prejudice.

Capital One applied for discretionary review of both cases, which our supreme court granted. The appeals were consolidated and transferred to this court. See Iowa Code § 631.16; Iowa R.App. P. 6.106.

Although Capital One arguably consented to an adverse judgment from each district court, we do not find it has waived its right to appeal. See Hense v. G.D. Searle Co., 452 N.W.2d 440, 444-45 (Iowa 1990) (discussing the principle that consent to an adverse judgment generally precludes a litigant from complaining of errors in interlocutory rulings). In Hense, the court announced it would not follow a "strict appellate waiver rule," and added, "Unique procedural rules and considerations of judicial economy sometimes justify the allowance of such appeals." Id. at 444. This case presents a special situation where Capital One aggressively litigated each case at the small claims level, then renewed its arguments in the district court while requesting the district court to affirm the small claims court so it could appeal to a higher level and obtain statewide clarification on an important legal issue. In any event, the Iowa County District Court ignored Capital One's invitation and instead wrote a detailed opinion affirming the small claims court on the merits.

Capital One's applications for discretionary review indicate the requirements for collection of credit card debt vary considerably from county to county. Some jurisdictions appear to insist on full transaction histories, as did the lower courts here. Others apparently require only a "breakdown of principal and interest," documentation of "last charge or payment made," or something else. As one magistrate stated in an order that is part of our appellate record:

This Court is well aware that there are many views among Iowa Magistrates concerning what must be shown to obtain a default judgment in certain debt collection cases.
. . . .
This may be a dream but hopefully in the future there will be a `bright line' established that will yield universal criteria.

II. Standard of Review.

In a discretionary review of a small claims decision, the nature of the case determines the standard of review. Small claims actions that are tried at law are reviewed for correction of errors at law. A review of statutory construction is at law. We are bound, however, by a court's finding of fact if supported by substantial evidence.
GE Money Bank v. Morales, 773 N.W.2d 533, 536 (Iowa 2009) (internal citations omitted).

III. Analysis.

A. Section 537.5114 and the ITT Financial Services Case.

Capital One's actions against Kelley and Denboer were brought by a creditor against a consumer arising from a consumer credit transaction. Thus, they are subject to the provisions of the Iowa Consumer Credit Code (ICCC). See Midwest Check Cashing, Inc. v. Richey, 728 N.W.2d 396, 399 (Iowa 2007) (discussing that the ICCC applies to all consumer credit transactions in Iowa that are not specifically excluded under the statute). Section 537.5114 of the ICCC provides:

1. In an action brought by a creditor against a consumer arising from a consumer credit transaction, the complaint shall allege the facts of the consumer's default, the amount to which the creditor is entitled, and an indication of how that amount was determined.
2. No default judgment shall be entered in the action in favor of the creditor unless the complaint is verified by the creditor, or unless sworn testimony, by affidavit or otherwise, is adduced showing that the creditor is entitled to the relief demanded.

As noted, the small claims courts dismissed Capital One's cases against Kelley and Denboer for noncompliance with this section.

In interpreting statutes, we give words their ordinary meaning within the context of the provision at issue and interpret that provision consistent with the entire statute of which it is a part. Nash Finch Co. v. City Council, 672 N.W.2d 822, 826 (Iowa 2003). In this case, we are guided in part by a navigation device — our court's prior decision in ITT Financial Services v. Zimmerman, 464 N.W.2d 486 (Iowa Ct.App. 1990).

ITT Financial Services, like the present case, involved a review of a default judgment. 464 N.W.2d at 488. There ITT sought to collect $1180 allegedly owed by the Zimmermans under a promissory note. Id. at 487. ITT filed both the note itself and a "verification of account, identification of judgment debtor, and certificate re military service." Id. However, ITT provided no explanation as to how it computed the $1180 balance due. Id. The small claims court nonetheless entered the requested default judgment. Id. When the Zimmermans later appeared, both the small claims court and the district court refused to set aside the default judgment. Id.

On appeal, we reversed. We initially noted that ITT's complaint was "wholly devoid of the facts of the Zimmermans' default and of any indication of how the amount, $1,180, was determined." Id. at 489. However, we pointed out that by failing to appear, the Zimmermans had technically waived their objections to the petition itself under section 537.5114(1). Id. Regardless, that still left the question whether the default judgment complied with section 537.5114(2). On this point, we concluded that subsection (2) had to be read in tandem with subsection (1). As we explained:

The language of subsection 2, in conjunction with subsection 1, leads us to believe a court must be able to compute the amount the creditor claims it is owed. The ability to compute the amount of the debt assures the court the creditor is not taking unfair advantage of a consumer who fails to appear and defend for whatever reason, and furthers a stated purpose of the ICCC. The information included on a verified complaint, if it includes the information required by subsection 1, would allow a court to make this computation. Therefore, we believe "complaint" as used in subsection 2 must be read as a complaint meeting the requirements of subsection 1 of section 537.5114. Sworn testimony adduced at trial showing that a creditor is entitled to the relief demanded would also allow this computation. We hold, in cases governed by the ICCC, "no default judgment shall be entered in an action in favor of the creditor" unless a court is provided with information sufficient to compute the amount to which the creditor claims to be entitled. The information must be included in a verified complaint or in sworn testimony.
Id.

Thus, ITT Financial Services makes clear that in an ICCC case, the creditor must provide "information sufficient to compute the amount to which the creditor claims to be entitled," either in a verified filing with the court or in sworn testimony. Id.

As we have noted, both district courts here decided this meant the credit card company had to provide a full account history, starting with a zero balance. Capital One argues otherwise. It asserts: (1) the requirement that the court be able to compute the amount owed does not apply to efforts to collect credit card debt, as opposed to closed-end credit; (2) any such requirement is preempted by federal law; (3) section 537.5114 does not supersede the traditional account stated cause of action; and (4) in any event, section 537.5114 does not require it to produce a full account history beginning with a zero balance. Capital One argues that a verified "charge-off statement" together with a copy of the customer's account agreement should be a sufficient basis for obtaining a default judgment. As discussed below, we disagree with Capital One's first two arguments, but we agree in part with its third and fourth points.

B. Does ITT Financial Services Apply to Open-End Credit?

We first address Capital One's contention that ITT Financial Services does not apply to all consumer credit transactions. Capital One points out that ITT Financial Services involved a promissory note, not a revolving credit account. With a single promissory note, according to Capital One, it is relatively easy to produce the entire account history. Not so with a credit card, where there are new extensions of credit and fluctuating fees and charges.

These observations may be true, but we are not persuaded they matter. Nothing in section 537.5114 or ITT Financial Services suggests there should be two sets of rules, one for open-end credit and another for closed-end credit. Rather, there is one rule: Information sufficient to compute the amount claimed must be provided. ITT Fin. Servs., 464 N.W.2d at 489. Also, we are not convinced (at least on the record before us) that credit card companies or their assignees cannot usually provide account histories. Since the ICCC was adopted in 1974, and ITT Financial Services was decided in 1990, tremendous increases in computerization of data have occurred. Information that used to be retrievable (if at all) only by assembling numerous hardcopy statements is now stored electronically. See, e.g., Citibank v. Kovach, 157 Ohio Misc.2d 24, 930 N.E.2d 394, 400 (Ohio Com.Pl.2010) (upholding judgment for Citibank after Citibank provided eight years worth of monthly credit card statements from its electronic database and noting, "Citibank accounts are maintained in an electronic database; therefore there are no `original documents' constituting the account"); see also Newgard ex rel. Newgard v. Bank of Am., 303 Wis.2d 466, 735 N.W.2d 578, 582 (Wis.Ct. App. 2007) ("We see nothing absurd about requiring the Banks to retain the records of charges for which they wish to collect payment.").

C. Does Federal Preemption Apply?

Capital One next advances a series of arguments based on federal preemption. Initially, as a national banking association, it asserts state laws infringing on its lending power are preempted by federal law. See 12 C.F.R. § 7.4008. According to Capital One, the interpretation of Iowa Code section 537.5114 by the lower courts in this case represents an improper intrusion on its lending powers. We do not agree. Among other things, the relevant regulation specifically exempts state debt collection laws to the extent they only incidentally affect the exercise of national banks' non-real estate lending powers.

This section states, in part:

(d) Except where made applicable by Federal law, state laws that obstruct, impair, or condition a national bank's ability to fully exercise its Federally authorized non-real estate lending powers are not applicable to national banks.
(e) State laws that are not preempted. State laws on the following subjects are not inconsistent with the non-real estate lending powers of national banks and apply to national banks to the extent that they only incidentally affect the exercise of national banks' non-real estate lending powers:
(1) Contracts;
(2) Torts;
(3) Criminal law;
(4) Rights to collect debts;
(5) Acquisition and transfer of property;
(6) Taxation;
(7) Zoning; and
(8) Any other law the effect of which the OCC determines to be incidental to the non-real estate lending operations of national banks or otherwise consistent with the powers set out in paragraph (a) of this section.

Relatedly, Capital One argues that under Regulations of the Truth in Lending Act, it is only required to maintain credit card statements for two years. 12 C.F.R. § 226.25. However, there is no suggestion this law preempts more stringent record retention requirements that may arise in other contexts. See In re Shank, 315 B.R. 799, 810 (Bankr.N.D.Ga. 2004) (rejecting the argument that the normal proof of claim requirements should be loosened because Regulation Z does not require the relevant records to be retained).

In yet another attempt to play federal law as a trump card, Capital One argues that Regulation Z gives a consumer only sixty days to dispute a credit card statement. See 15 U.S.C. § 1666; 12 C.F.R. § 226.13(b). Thus, the argument goes, there is no reason to require Capital One to produce old account statements. However, Capital One's argument is somewhat oversimplified. Federal law establishes a deadline for a cardholder to notify the credit card company of a billing error, and thereby obligate the company to investigate and resolve the matteef450 U.S. 248, 252-53 (1981)).

In support of its motion for summary judgment, AK Steel initially argues that Nguyen has failed to establish a prima facie case of discrimination based on national origin under the McDonnell-Douglas burden-shifting test. Moreover, even if Nguyen is able to establish a prima facie case of discrimination, AK Steel submits that it has articulated legitimate nondiscriminatory reasons for terminating Nguyen, and that Nguyen has failed to demonstrate its reasons are pretextual. The Court will address each of these arguments seriatim. A. Plaintiff's Prima Facie Case

1. Disparate Treatment

It is undisputed that Nguyen has satisfied three of four elements of a prima facie case of national origin discrimination. First, Nguyen was born in Vietnam, and thus, is a member of a protected class. Second, Nguyen was qualified for the position he previously held at the AK Steel facility in Butler, Pennsylvania, at the time of his discharge. Third, Nguyen was suspended on February 24, 2007, and discharged effective March 1, 2007, and thus, suffered an adverse employment action. However, the parties dispute whether Nguyen has satisfied the fourth element.

In order to satisfy the fourth element of his prima facie case of national origin discrimination, Nguyen must show that similarly situated native-born American employees were treated more favorably than he. Sarullo, 352 F.3d at 798 (citing Pivirotto v. Innovative Sys., Inc., 191 F.3d 344, 352 (3d Cir. 1999); Int'l Bhd. of Teamsters v. United States, 431 U.S. 324, 335 n. 15 (1977)). The native-born American employees will be deemed similarly situated if Nguyen demonstrates that their "acts were of `comparable seriousness' to his own infraction." See Crumpton v. Potter, 305 F.Supp.2d 465, 472 (E.D.Pa. 2004) (citing Anderson v. Haverford College, 868 F.Supp. 741, 745 (E.D.Pa. 1994) (quoting Lanear v. Safeway Grocery, 843 F.2d 298, 301 (8th Cir. 1988)). In the context of a discriminatory discipline claim, the district courts in this circuit have expounded on this test:

"In order for employees to be deemed similarly situated, it has been determined that the individuals with whom the plaintiff seeks to compare [his] treatment must have dealt with the same supervisor, have been subject to the same standards and have engaged in the same conduct without such differentiating or mitigating circumstances that would distinguish their conduct or the employer's treatment of them for it."
Ogden v. Keystone Residence, 226 F.Supp. 2d 588, 603 (M.D.Pa. 2002) (quoting Morris v. G.E. Fin. Assurance Holdings, No. 00-3849, 2001 WL 1558039, at *6 (E.D.Pa. Dec. 3, 2001)); Tyler v. SEPTA, No. Civ. A. 99-4825, 2002 WL 31965896, at * 3 (E.D.Pa. Nov. 8, 2002), aff'd without op. 85 F. App'x 875 (3d Cir. 2003) (to show that a particular employee is similarly situated, the employee's acts must be of comparable seriousness to plaintiff's own infraction, and engaged in the same conduct without such differentiating or mitigating circumstances); Anderson, 868 F.Supp. at 745 (quoting Mitchell v. Toledo Hosp., 964 F.2d 577, 583 (6th Cir. 1992)) (same); see also Bullock v. Children's Hosp. of Philadelphia, 71 F.Supp. 2d 482, 489 (E.D. Pa. 1999). A plaintiff's burden at the prima facie stage of the analysis is not onerous, but is based upon a few generalized factors. Simpson v. Kay Jewelers, 142 F.3d 639, 646 (3d Cir. 1998) (citing Burdine, 450 U.S. at 253; St. Mary's Honor Ctr. v. Hicks, 509 U.S. 502, 516 (1993); see also Healy v. New York Life Ins. Co., 860 F.2d 1209, 1214 n. 1 (3d. Cir. 1988) (stating that the prima facie case is rarely the focus of the ultimate disagreement because it is easily made out).

Nguyen submits that he has met the fourth element of his prima facie case by presenting evidence that similarly situated employees, who were also accused of theft (albeit theft of time and fraudulently obtaining insurance benefits to which they were not entitled) and were not members of the protected class, were offered mitigated discipline, and therefore, were treated more favorably than he. In support, Nguyen relies on the decision of the United States Court of Appeals for the Seventh Circuit in Peirick v. Indiana University-Perdue University Indianapolis Athletics Department, which provided the following test for determining whether comparators are similarly situated:

To assess whether two employees are similarly situated, "a court must look at all relevant factors, the number of which depends on the context of the case." Radue v. Kimberly-Clark Corp., 219 F.3d 612, 617 (7th Cir. 2000). "[I]n disciplinary cases-in which a plaintiff claims that he was disciplined by his employer more harshly than a similarly situated employee based on some prohibited reason-a plaintiff must show that he is similarly situated with respect to performance, qualifications, and conduct." Id. (internal citations omitted). Typically this involves showing that the employees shared the same supervisor, performance standards, and "engaged in similar conduct without such differentiating or mitigating circumstances as would distinguish their conduct or the employer's treatment of them." Id. at 617-18. That said, "[o]ur similarly situated requirement `should not be applied mechanically or inflexibly.'" Boumehdi v. Plastag Holdings, LLC, 489 F.3d 781, 791 (7th Cir. 2007) (quoting Hull v. Stoughton Trailers, LLC, 445 F.3d 949, 952 (7th Cir. 2006)).
510 F.3d 681, 688 (7th Cir. 2007).

Based on this test, Nguyen identifies eighteen other employees who were accused of theft but, unlike him, were not discharged. Fourteen of these employees were accused of fraudulently obtaining insurance benefits and the other four were accused of theft of time. Nguyen submits that in all nineteen cases, the misconducts with which they were charged constituted "stealing" as defined by the Company in its Handbook. Nguyen further submits that the same labor relations personnel/managers reviewed all 19 cases, and Rick Winter, the Human Resources Manager at Butler Works, was involved in the determination of disciplinary action taken in all 19 cases; in four of these cases, the employees had the same direct supervisor (Schmidt) as Nguyen. Nguyen also submits that Seyler, one of the labor relations representatives who reviewed the cases, viewed the misconduct in those cases to be the same, based on his statement, "theft is theft, stealing is stealing, and a falsehood is a falsehood." In the other 18 cases, all of the employees are native-born Americans. Nguyen contends these facts are sufficient to establish the fourth prong of his prima facie case, based on Third Circuit precedent such as Pivirotto, 191 F.3d at 352-54 (proof needed to establish the fourth prong varies depending on the circumstances, and the facts are not to be examined in a rigid or mechanistic fashion).

Nguyen further argues that to the extent AK Steel contends substantial differences exist between him and the other 18 employees whose discharges were approved by Seyler and Winter, those alleged differences require an assessment of the credibility of the asserted distinctions, which is not appropriate at the summary judgment stage, citing in support Marino v. Industrial Crating Co., 358 F.3d 241, 247 (3d Cir. 2004) ("In considering a motion for summary judgment, a district court may not make credibility determinations or engage in any weighing of the evidence; instead, the non-moving party's evidence `is to be believed and all justifiable inferences are to be drawn in his favor.'") (quoting Anderson, 477 U.S. at 255).

In response, the Company disputes that the alleged comparators are similarly situated to Nguyen. AK Steel submits that Nguyen's list of putative comparators is over-inclusive to the extent it includes employees who were implicated in misconduct that is not identical to Nguyen's misconduct. According to AK Steel, Nguyen is in a class of one insofar as he is the only employee who stole and resold Company property, lied about the incident, and then made a full confession leaving no question as to his culpability. In contrast, the putative comparators, whose misconduct consisted of either theft of time or fraudulently obtaining insurance benefits, plausibly denied that they knowingly obtained pay or benefits to which they were not entitled, and therefore, according to AK Steel, the incidents involved different misconduct and dramatically less proof of culpability. AK Steel further argues that Nguyen's list of putative comparators is under-inclusive to the extent that it ignores the fact that the Company discharged four other employees for theft, which evidence eviscerates Nguyen's disparate treatment claim.

In support of its argument, AK Steel initially submits that Nguyen cannot satisfy the exacting requirements for proving that he is similarly situated to any of his putative comparators. According to AK Steel, these requirements include showing that his comparators are similar "in all relevant respects[,]" Holifield v. Reno, 115 F.3d 1555, 1564 (11th Cir. 1997), and that the "quantity and quality of the comparator's misconduct [is] nearly identical to prevent courts from second-guessing employers' reasonable decisions and confusing apples with oranges[,]" Maniccia v. Brown, 171 F.3d 1364, 1368 (11th Cir. 1999). Indeed, AK Steel contends that an employer may treat employees differently who do not engage in the exact same act, even if they

The Eleventh Circuit's "nearly identical" misconduct requirement was called into question by a subsequent panel decision in Alexander v. Fulton County, Georgia, which held that the law requires only "similar" misconduct from the similarly situated comparators. 207 F.3d 1303, 1334 (11th Cir. 2000). However, in Bush-Fowler v. Orange County, Florida, the court of appeals noted the disagreement between the panel decisions and held it was bound to follow the "nearly identical" standard enunciated in Maniccia because when a later panel decision contradicts an earlier one, the earlier panel decision governs. 447 F.3d 1319, 1323 n. 2 (11th Cir. 2006) (citation omitted). Thus, there appears to be some disagreement as to whether the "nearly identical" standard should be the proper benchmark in the Eleventh Circuit.

violate the same general policies. Thus, AK Steel maintains that because none of the other alleged comparators whose discipline was mitigated engaged in the exact same conduct as Nguyen, they are not valid comparators. The Court does not agree with such a rigid interpretation of the standard.

In support of this proposition, AK Steel cites non-precedential opinions from the courts of appeals for the Third and Sixth Circuits, as well as a non-binding decision from a district court in South Carolina. See e.g., Johnson v. SEPTA, 192 F. App'x 147 (3d Cir. 2006) (affirming district court's refusal to allow evidence regarding an alleged comparator where there were material differences in their situations — both troopers were accused of misusing police cars but only plaintiff used car to drop off his daughter at school and made an arrest with a civilian in the car.); Lawrence v.Veolia Transp. Servs., Inc., No. C.A. No. 2:07-2722-MBS, 2009 WL 857394, at *16 (D.S.C. Mar. 30, 2009) (although two incidents, one involving running a personal business during company time and the other involving paying personal bills and running personal errands on company time, could both be classified as "theft of time," court held employer had right to view and treat misconduct of running a side business on company time as a more serious offense warranting more severe discipline.); Graham v. Best Buy Stores, 298 F. App'x 487, 495 (6th Cir. 2008) (court recognized that employer could discipline more harshly an employee who tried to purchase merchandise at an improperly low price than an employee who inappropriately attempted to earn additional perks on a legitimate purchase, because even though they violated same general policy prohibiting employee theft, they did not engage in the exact same act.). However, in each of these cases, the determination of whether the comparators were similarly situated appears to turn on the gravity of the misconduct. Here, as explained below, no material differences exist in the gravity of the misconduct between the employees charged with theft of time and insurance benefit fraud and Nguyen.

It is important to note that at the prima facie stage of the analysis, the Court is not required to engage in a fact specific finding to determine whether a comparator is similarly situated to Plaintiff. Brooks v. USX Corp., No. Civ. A. 05-47, 2006 WL 2547342, at *5 (W.D.Pa. Aug. 31, 2006). Rather, all that is required at this stage is an inquiry based on a few generalized factors. Id. (citing Simpson, 142 F.3d at 646); see also Burdine, 450 U.S. at 253; Hicks, 509 U.S. at 516.

Applying this standard to the case at bar, it is clear from the plain language of the Asset Protection Policy that the Company views theft of any and all Company property as a breach of honesty and violation of the same Company Policy, without any differentiation as to the seriousness of the infraction or discipline to be imposed. Indeed, the Company's own labor relations representative, Michael Seyler, acknowledged that "theft is theft," "stealing is stealing," and a "falsehood is a falsehood." (Seyler Dep. at 55-57.) Therefore, the Court finds no distinction between Nguyen and the alleged comparators based on the kind of property stolen. See Cange v. Philadelphia Parking Auth., Civ. A. No. 08-3480, 2009 WL 3540784, at *9 (E.D.Pa. Oct. 30, 2009) (where plaintiff, who was terminated for sleeping on duty in cashier's booth, attempted to show she was similarly situated to another employee who was accused of loafing while on duty but not terminated, court concluded their conduct was similar because both violations were punishable by termination, and therefore, refused to preclude the employee as a valid comparator). In addition, the Company's written communications with the employees charged with theft of time supports this finding. (Exhibits attached to Hobaugh Aff., Tab 4 of J.A., ECF No. 41.)

The Handbook specifically provides that stealing includes the commission of "[a]ny action contrary to the company Asset Protection Policy." (Handbook at 76, Ex. 1 to Frisbee Dep., J.A. at Tab 3, ECF No. 41.)

Moreover, the test for determining whether a comparator is proper does not require the misconduct to be identical, but only that the comparator's misconduct be similar without such differentiating or mitigating circumstances as would diminish his or her conduct or the employer's treatment of such. Therefore, simply because the asset stolen was different in kind or type does not, without more, eliminate an employee from the list of potential comparators. Indeed, to consider only employees who stole exactly the same property as potential comparators would place too onerous a burden on plaintiffs at the prima facie stage of the analysis, contrary to the Supreme Court's holding in Hicks and Burdine.

Next, the Company submits that the alleged comparators are distinguishable from Nguyen on two other bases: (1) the weight or conclusiveness of its proof of misconduct; and (2) the gravity of the misconduct, i.e., whether the unauthorized taking was intentional or unintentional. The Company contends that Nguyen is the only employee for whom it possessed conclusive proof of commission of the theft in the form of an admission and documentary evidence, as well as conclusive proof of intent, again based on Nguyen's admission to taking the property. In all of the other theft cases, the Company maintains it possessed only circumstantial evidence of commission of the thefts, did not obtain admissions of wrongdoing from the employees, and lacked proof of intent. The Company maintains, therefore, that it may impose more severe discipline on the employee for whom it possesses greater evidence of guilt. While this last statement may be true generally, here the summary judgment record belies such a finding with regard to Nguyen.

In support of this argument, AK Steel relies on Abel v. Dubberly, 210 F.3d 1334, 1139 (11th Cir. 2000), and Shontz v. Rite Aid of Pennsylvania, 619 F.Supp. 2d 197, 206-07 (W.D.Pa. 2008).

A close examination of the comparators reveals that the Company did possess conclusive evidence of misconduct in several of the other theft cases. In particular, the exhibits attached to Hobaugh's affidavit demonstrate that the Company possessed documentary evidence that JM-2 and JB knowingly received improper payments after their supervisor found their explanations not credible. The evidence further shows that RM and JM-1 submitted false time reports and gave explanations that were simply not credible and incredible, respectively. In addition, when JM-2 and JB were confronted with proof, they admitted to wrongdoing. Moreover, the same direct supervisor (Schmidt) and same labor relations representative at the works management hearings (Harris) concluded that JB, RM and JM-2 committed theft and lied about it. Therefore, the Company's attempt to distinguish these cases based on the weight of the evidence fails to pass muster.

Next, with regard to proof of intent, the Company attempts to argue that Nguyen's admission to stealing the scrap conclusively establishes intent, and thus, distinguishes him from the other theft cases, in which proof of intent was lacking. This argument lacks merit for two reasons. First, it assumes, incorrectly, that an admission of taking property allegedly belonging to another ipso facto proves that the taking was intentional. However, if that were true, it would improperly eliminate the accuser's burden of proof and leave the accused without a defense. Theft, as defined in BLACK'S LAW DICTIONARY at 1324 (5th ed. 1979), is the "obtaining or exerting unauthorized control over property" and "done with intent to deprive the owner permanently of the possession, use or benefit of his property[.]" (Emphasis added.) Thus, intent is a separate element which must be proven in addition to proving the taking of another's property. Here Nguyen has adduced sufficient proof that he too lacked intent.

Nguyen has consistently maintained that he believed the scrap belonged to the crane contractor, as he had been approached by one of the contractor's employees and asked if he was interested in buying some of the scrap. (Pl.'s Dep. at 86; Affidavit of Tung Nguyen dated 8/24/09 ("Pl.'s Aff."), ¶ 3, ECF No. 32-4; Arb. Hrg. Tr. at 118-19, Ex. 16 in Pl.'s App., ECF No. 32-4; Kish Dep. at 11; Crawford Aff., ¶ 4; Weckerly Aff., ¶ 7; Cossitor Aff., ¶¶ 8.) Eventually, after the scrap remained on the floor for several months, Nguyen took it upon himself to clean up the area by removing the scrap from the slab conditioning department without obtaining permission from the Company, with the intent to recycle the scrap. (Arb. Hrg. Tr. at 67-68, 118-120; Pl.'s Dep. at 84.) Nguyen did not believe he needed to obtain permission from the Company because in his mind the property belonged to the contractor, having been approached by the contractor's employee about purchasing the scrap, and subsequently abandoned. (Pl.'s Aff., ¶ 3; Cossitor Aff., ¶ 13.) Plaintiff's belief is supported by the following statement of Brian Cossitor:

I have reviewed the AK Steel policies relating to the removal of trash, debris and other materials by contractors at the completion of a job, and, in light of Mr. Nguyen's explanation concerning what the contractor's employees told him, and their offer to sell the brass to him, I do not believe that the AK Steel theft policies were violated, but rather that Mr. Nguyen had a "guilty conscience" because he felt he should have paid the contractor's employee for the material the contractor left behind.

Cossitor Aff., ¶ 13. Therefore, giving Nguyen the benefit of all reasonable inferences, this evidence is sufficient to show that like the other comparators, he too lacked intent to steal, and therefore, contrary to the Company's argument, intent does not provide a basis upon which to distinguish Nguyen from the other comparators.

Second, when the Court takes away the presumption of intent, sufficient evidence exists in the record from which a jury could reasonably conclude that Nguyen provided the Company with evidence that he lacked intent to steal the property — that at the time he took the scrap, he lacked knowledge that he was stealing the property, as he believed the scrap had been abandoned since it had been laying on the floor of his department for over two months, and prior to that, the crane contractor had offered to sell some of the scrap to him. This information was presented to the Company at the investigatory meeting, as well as at the works management and Step III hearings. Inexplicably, the Company refused to further investigate or review Nguyen's explanation which, if believed, would prove lack of intent, while it did consider such evidence in the other theft cases. It attempts to get around this impropriety by arguing that the employees in the other theft cases are not valid comparators. However, as the evidence demonstrates, this argument is unavailing.

In the end, the Court finds that Plaintiff has identified four valid comparators, i.e., nonmembers of the protected class who were not discharged for similar misconduct without differentiating or mitigating circumstances: JM-1, RM, JB, and JM-2. Like Nguyen, JM-1, RM, JB, and JM-2 work in the stab conditioning department of Butler Works (Hobaugh Aff., ¶ 12), were supervised directly by Bill Schmidt (Schmidt Dep. at 25-27), were charged with intentionally stealing Company property (Ex. A to Seyler Aff.), requested works management hearings which were all conducted by the same labor relations representative, Harry Harris (Hobaugh Aff., ¶ 12), proceeded to Step III hearings, all of which were conducted by the same labor relations representative, Michael Seyler ( id.), and were subject to the same ultimate labor relations decision maker, Rick Winter ( id.; see also Leyland Aff., ¶¶ 4, 6; Gallagher Aff., ¶¶ 5-6).

The Court finds that the insurance fraud cases are not valid comparators because although Michael Seyler was the labor relations manager in those cases (Hobaugh Aff., ¶ 7), the decision to offer last chance agreements was made by Company officials at corporate headquarters (Seyler Dep. at 64, 66-67); in the case at bar, the labor relations manager at Butler Works and key decision maker was Rick Winter (Hobaugh Aff., ¶ 12). In any event, the Court has no problem finding that the misconduct involved in the insurance fraud cases is not different in kind or magnitude from the other theft cases. As discussed above, it is clear from the Company Asset Protection Policy that the Company views theft of any Company property as a breach of honesty and a violation of the same Company Policy. See Note 11, supra.

The four comparators were charged with intentionally obtaining pay for time not worked (Ex. A to Seyler Aff.).

A fifth potential comparator, MK (1539400) (hereinafter "MK"), also meets all of these criteria, but a differentiating circumstance exists that distinguishes her from the group, thus precluding her as a valid comparator. MK initially challenged her discharge and filed a grievance, but subsequently withdrew it, even though she provided evidence of her innocence to the Company, after seeking and procuring other employment, because, as a single parent, she could not afford financially to go through the six month grievance process without any income. (Leyland Aff., ¶¶ 4-5; Hobaugh Aff., ¶ 11.)

In addition, each of the four comparators denied that they knowingly obtained pay for time not worked and proffered explanations, which the Company rejected as not credible. Ultimately, however, the Company mitigated its discipline in all four cases, even though it possessed written documentation containing demonstrable proof of instances of theft compounded by lying, and considered all four cases to be "violations of trust such as breach of employee honesty and business ethics involving theft of time", which it deemed serious matters warranting discharge. (Hobaugh Aff., ¶ 13; Exs. attached to Hobaugh Aff., Tab 4 in J.A.) In addition, JM-2 and JB admitted to the misconduct after being presented with proof of the over payments. (Step III Ans. dated 4/24/07 at 2, Grievance No. BU-07-028; Step III Ans. dated 4/26/07 at 2, Grievance No. BU-07-036 (Exs. attached to Hobaugh Aff., Tab 4 in J.A.).) Nonetheless, the Company still offered to mitigate their discharges to suspensions. JM-2 and JB proceeded to arbitration only because they refused to accept the mitigated discipline offered by the Company. (Hobaugh Aff., ¶ 13; Leyland Aff., ¶ 7.) At arbitration, their grievances were sustained and they were returned to work with full back pay. (Ex. A to Seyler Aff.; Exs. attached to Hobaugh Aff., Tab 4 in J.A.) RM entered into a confidential settlement with the Company at arbitration, and returned to work. ( Id.) JM-1 entered into a memorandum of understanding with the Company prior to the arbitration hearing, wherein the disciplinary discharge was converted to a 30-day suspension with partial back pay. ( Id.) Similar to JM-1, JB, RM, and JM-2, Nguyen initially maintained that he did not steal Company property, and after being presented with proof, admitted to taking the scrap brass, but not to taking the scrap with the intent to steal from the Company.

Accordingly, the Court finds this evidence is sufficient to establish an inference of discrimination at the prima facie stage of the analysis. Nguyen has shown that he was discharged for stealing Company property in violation of the Company Policy and Asset Protection Policy, while four similarly situated employees from outside the protected class were not discharged for similar conduct which violated the same policies. 2. Other Evidence of Discrimination

The Court finds no merit to AK Steel's argument that the list of comparators is under-inclusive. Neither RC (1491900), RD (1540300), MT (1537400), nor MK (1539400) are valid comparators. RC was discharged for stealing a co-worker's wallet and using a stolen credit card from that wallet. However, RC and Nguyen did not share the same labor relations decision maker, as Bill Gonce occupied that position at the time of RC's misconduct, while Rick Winter was the labor relations manager at the time of Nguyen's misconduct. (Hobaugh Aff., ¶¶ 5, 12; Gallagher Aff., ¶ 15.) In addition, Nguyen has steadfastly maintained he believed the scrap had been abandoned by the contractor and, thus, did not belong to the Company, and he never confessed to stealing Company property (contrary to AK Steel's assertion), while the Company possessed conclusive evidence (video surveillance) of RC using the stolen credit card. RD and MT are not valid comparators because they too were disciplined by a different decision maker — Bill Gonce. MK is not a valid comparator for the reasons set forth above. See Note 14, supra.

AK Steel also argues that, to the extent Nguyen attempts to argue that a discriminatory animus can be inferred from derogatory comments and graffiti by his co-workers regarding his ethnicity, such argument is unavailing for several reasons. First, derogatory comments and graffiti made by co-workers regarding Nguyen's ethnicity were not made by decision-makers, and therefore, constitute stray remarks. Second, Nguyen never complained to supervisors about the remarks or graffiti. Third, none of the decision-makers, i.e., Kish, Harris, Seyler, or Winter, had any knowledge of the offensive comments or graffiti. However, Plaintiff has not raised this argument in his responsive brief, and therefore, the Court assumes that he has conceded this point. In any event, the Court agrees with AK Steel that the evidence does not show that any of the Company's labor relations decision makers were aware of the graffiti or derogatory comments, except for possibly Bill Schmidt, but he did not have ultimate decision making authority.

AK Steel submits that Nguyen has failed to adduce any other evidence of discrimination. AK Steel contends there is no merit to Plaintiff's argument that Winter's focus of the investigation on an "Asian male" suggests that the investigation was discriminatory from its inception. In support, AK Steel submits that the facts show the scrap dealer provided a physical description of the seller as an "Asian male, possibly Korean," and a sales receipt bearing Nguyen's signature and a license plate number registered to Nguyen. The Court agrees with AK Steel and finds that Winter's focus on an Asian male was due to information provided by an unbiased third party, and not on an improper discriminatory motive. Accordingly, Plaintiff's reliance on this factor to infer a discriminatory animus is misplaced.

B. AK Steel's Legitimate, Non-Discriminatory Reasons For Terminating Nguyen Were Pretextual

In order to rebut the presumption of discrimination, AK Steel has offered legitimate, nondiscriminatory reasons for the termination: Nguyen admitted to stealing Company property, selling it for a profit, and then lied about the incident. Thus, the burden now shifts back to Nguyen to show that the legitimate, non-discriminatory reasons articulated by AK Steel are pretextual.

To survive a motion for summary judgment at the third step of the burden shifting analysis, Nguyen must present some evidence, either direct or circumstantial, from which a jury could reasonably either: "(1) disbelieve the employer's articulated legitimate reasons; or (2) believe that an invidious discriminatory reason was more likely than not a motivating or determinative cause of the employer's action." Fuentes v. Perskie, 32 F.3d 759, 764 (3d Cir. 1994) (citing Hicks, 509 U.S. at 510-11; Ezold v. Wolf, Block, Schorr Solis-Cohen, 983 F.2d 509, 523 (3d Cir. 1992)). The two prongs of the Fuentes test are distinct, and therefore, the Court will analyze both prongs to determine whether Nguyen has presented sufficient evidence to withstand summary judgment.

With regard to circumstantial evidence, the court of appeals explained:

To establish such circumstantial proof, the plaintiff first must present evidence that each of the defendant's reasons is pretextual, viz, each reason was "a post hoc fabrication or otherwise did not actually motivate the employment action." Fuentes v. Perskie, 32 F.3d 759, 765 (3d Cir. 1994). This proof of pretext then may be combined by the factfinder with the evidence used to support the plaintiff's prima facie case of age discrimination, and from this union, the factfinder may reasonably infer that the defendant discriminated against the plaintiff because of his age. Hicks, 509 U.S. at 511, 113 S.Ct. at 2749.
Ryder v. Westinghouse Elec. Corp., 128 F.3d 128, 136 (3d Cir. 1997) (footnote omitted).

1. First Prong of Fuentes Test

The first prong of the Fuentes test focuses on whether Nguyen has submitted evidence from which a fact-finder could reasonably disbelieve AK Steel's articulated legitimate reasons for discharging him. To satisfy this prong and discredit AK Steel's proffered reasons, Nguyen:

cannot simply show that his employer's decision was wrong or mistaken, since the factual dispute at issue is whether discriminatory animus motivated the employer, not whether the employer is wise, shrewd, prudent, or competent." Rather, [Nguyen] must demonstrate such weaknesses, implausibilities, inconsistencies, incoherencies, or contradictions in the employer's proffered legitimate reasons for its action that a reasonable factfinder could rationally find them "unworthy of credence," and hence infer "that the employer did not act for [the asserted] nondiscriminatory reasons."
Id. at 765 (quoting Ezold, 983 F.2d at 531) (other internal quotations omitted). In other words, Nguyen must prove "not merely that [AK Steel]'s proffered reason was wrong, but that it was so plainly wrong that it cannot have been [AK Steel]'s real reason." Keller v. Orix Credit Alliance, Inc., 130 F.3d 1101, 1109 (3d Cir. 1997) (en banc). Thus, in analyzing this prong, "`federal courts are not arbitral boards ruling on the strength of `cause' for discharge. The question is not whether the employer made the best, or even a sound business decision; it is whether the real reason is [discrimination].'" Id. (quoting Carson v. Bethlehem Steel Corp., 82 F.3d 157, 159 (7th Cir. 1996)).

In this case, AK Steel's proffered reasons for terminating Nguyen were that Nguyen stole Company property, lied about it, and then admitted that he stole Company property. Generally, an employee's admission of misconduct will provide a sufficient foundation for the employer's good faith belief that the employee engaged in the misconduct. Abel, 210 F.3d at 1338 (citing Jones v. Gerwens, 874 F.2d 1534, 1540-41 (11th Cir. 1989)); see also Gupta v. Sears, Roebuck Co., Civ. A. No. 07-243, 2009 WL 890585, at *17 n. 5 (W.D.Pa. Mar. 26, 2009) (finding that because plaintiff admitted that she was terminated for misconduct, she failed to offer evidence of pretext under the first prong of Fuentes); Shontz, 619 F.Supp. 2d at 207-08 (finding plaintiff failed to prove pretext under the first prong of Fuentes where he admitted he had violated company policy and failed to offer any evidence of implausibilities or inconsistencies to otherwise discredit the employer's proffered reason).

In the case at bar, Nguyen admitted to taking the scrap brass, which the Company has construed as an admission that he stole "Company" property, in violation of Company policy prohibiting theft. Thus, Nguyen's admission, even though allegedly misconstrued by AK Steel, provides a sufficient foundation for the Company's good faith belief that he engaged in the misconduct, because it is not enough to show merely that AK Steel's decision was wrong or mistaken. Fuentes, 32 F.3d at 765. Accordingly, to show pretext under the first prong of Fuentes, Nguyen must come forward with other evidence to show that the Company's reasons for terminating him are so plainly wrong or implausible that they cannot be the real reasons.

Nguyen maintains that he believed that the scrap belonged the contractor but had been abandoned, and that in taking the scrap without paying for it, he stole it from the crane contractor, not AK Steel.

Initially, AK Steel submits that Nguyen cannot prove pretext under the first prong of Fuentes because he has offered no evidence (1) to contradict or otherwise controvert the Company's articulated reasons, or (2) to show the Company has given inconsistent or contradictory explanations for terminating his employment. AK Steel further submits that it is not implausible that it would terminate Nguyen for his admitted theft. Stealing is explicitly prohibited by Company policies and therefore Nguyen cannot possibly establish that it made up its reasons for terminating his employment. Even if Nguyen could show he was innocent (which Defendant submits is impossible given his admission and Company policies that prohibit removal of material regardless of who owns it), AK Steel submits that such evidence cannot assist him in proving pretext, because the relevant issue is not whether the Company's reasons are factually correct, but whether they are honest. Abramson v. William Paterson Coll. of N.J., 260 F.3d 265, 283 (3d Cir. 2001); Kariotis v. Navistar Int'l Transp. Corp., 131 F.3d 672, 677 (7th Cir. 1997). Therefore, in order to succeed at this stage, Defendant contends Nguyen must prove that it lied when it declared he was terminated for stealing Company property. The Court disagrees with Defendant's assessment of the record evidence and, for the reasons set forth below, finds that Plaintiff has met his burden.

AK Steel also argues that Nguyen cannot establish pretext by personally disagreeing with its assessment of the severity of his misconduct based on the value of the property stolen, or by arguing that he is entitled to leniency. Although the Court does not perceive Nguyen to be predicating his pretext argument on these two factors, the Court agrees that neither of these factors is dispositive of whether Plaintiff has met his burden of showing pretext. Keller, 130 F.3d at 1109.

The first indicia of weakness and/or implausibility asserted by Nguyen consists of the record evidence establishing that he never admitted to stealing Company property prior to his cross-examination at the arbitration hearing. Therefore, Nguyen submits that the Company's reliance on his so-called admission as the basis for its decision to discharge him prior to the arbitration hearing is completely unfounded. In response, the Company argues that Nguyen admitted he lied when he claimed he purchased the brass from a contractor. (Def.'s App., Ex. O at 127.) Thus, the Company submits that Nguyen's attempt to fault the Company for not following up on his lies is irrelevant to the veracity of the Company's articulated reasons for terminating him. (Def.'s Resp. to Pl.'s Stmt. of Add'l Facts, ¶ 152, ECF No. 37.) The Court disagrees with Defendant.

Although the Court recognizes that an inference of discrimination cannot be inferred simply from a wrong or mistaken business decision, Abramson, 260 F.3d at 283, here Nguyen has presented sufficient evidence to show that a reasonable jury could rationally find the Company's explanation for discharging him — its alleged reliance on his so-called admission — unworthy of credence. At the time of issuance of its notice of intent to discharge, Nguyen had not yet admitted to taking the scrap. The day after the investigatory meeting, however, Nguyen contacted his union representative, and advised him that he had taken the scrap after the contractor had offered to sell it to him, but without paying the contractor for it, and he felt guilty about stealing the scrap from the contractor. (Pl.'s Aff., ¶ 3; Arb. Hrg. Tr. at 127-28; Cossitor Aff., ¶¶ 8, 13.) Even after Nguyen came forward to explain his actions, the Company still did not possess an admission from Nguyen to stealing Company property. Rather, the Company possessed information which, if verified, could confirm Nguyen's belief that the property he took once belonged to the crane contractor and had been abandoned, and thus, the taking of the brass was not a theft at all. In addition, throughout the works management hearing, Step III hearing, and grievance process, the record shows that Nguyen did not admit to stealing Company property at any time prior to his cross-examination at the arbitration hearing. (Crawford Aff., ¶¶ 3, 5; Weckerly Aff., ¶¶ 3-7; Cossitor Aff., ¶ 7, 9.) Yet, AK Steel continued to proffer Nguyen's admission to stealing Company property as the basis for affirming his discharge. This evidence, when considered together with the other evidence of pretext delineated below, is sufficient to raise a material issue of fact with regard to the Company's motive for discharging Nguyen.

In addition, Nguyen explained that it was his remorse over taking scrap from the contractor without paying for it that motivated him to apologize to his co-workers and his supervisor, Bill Schmidt (Arb. Hrg. Tr. at 128), and to admit to taking the scrap at the works management and Step III hearings, not on a belief that he stole from the Company (Pl.'s Aff., ¶ 3; Arb. Hrg. Tr. at 127-28; Cossitor Aff., ¶¶ 8, 13).

Moreover, even though Nguyen admitted that he lied when he denied taking the scrap at the investigatory meeting, he provided an explanation the very next day for why he initially denied taking the scrap. There is no evidence in the record to suggest that Nguyen's explanation was false, and indeed, that is a credibility determination that a jury must decide. In any event, the record also shows that some of the comparators were also suspected of lying but yet that did not prevent the Company from following up and conducting further review to determine their culpability.

Winter's refusal to consider Nguyen's evidence of lack of intent when Winter considered intent an important, if not the deciding factor, in offering mitigated discipline to the comparators who were also accused of theft, casts doubt on the Company's proffered reasons and thus raises at least an inference that the Company investigated Nguyen's alleged misconduct differently based on his national origin. Although an honest, non-discriminatory reason for discharge, even though based on an improper or inadequate investigation, will not, alone, suffice to show pretext, where the plaintiff comes forward with evidence to show the company investigated him differently because of his national origin, an inference of discrimination can be drawn. See Kariotis, 131 F.3d at 677 (declining to find evidence of pretext where plaintiff's main argument was that the company was careless in not checking its facts before terminating her because even if the company was careless and its decision was wrong, she failed to present any evidence that the company approached her case differently than others). Here, evidence exists to show that the Company did conduct further review of the culpability of the comparators in ultimately determining to mitigate the discipline from discharge to suspension, while Nguyen's discharge determination was issued the day after the investigatory interview, without any further investigation or review. (Hasty Dep. at 37; Winter Dep. at 37.)

Compounding the Company's questionable motivation in relying on Nguyen's so called admission and alleged disparate treatment in investigating Plaintiff's explanation for taking the scrap is Nguyen's second asserted indicia of weakness/implausibility — Winter's alleged fabrication of a two-part test to justify the Company's disciplinary action towards Nguyen. During his deposition on May 5, 2009, Winter stated that he applies a two-part test at each step of the process — investigatory hearing, works management hearing, Step III, Step IV, and arbitration — which asks (1) was the Company convinced that an offense occurred, and (2) could it be proven to a third party. (Winter Dep. at 43-45.)

The record evidence raises substantial doubt as to whether such two-part test was actually being applied by Winter and his subordinates, from February 2007 to May 2009, or whether, in fact, it even existed at all. In Arbitrator Witt's final award in another grievance against the Company (case no. BU-07-217), issued on February 23, 2009 or approximately two months before Winter's May 5, 2009 deposition, she specifically found the Company was wrong to refuse to consider evidence of innocence proffered after discipline was imposed, even if developed as late as the arbitration hearing. (Hobaugh Aff., ¶ 18 Ex. C thereto at 5-6; Affidavit of William N. Henry, Jr. dated 9/25/09 ("Henry Aff."), ¶ 5 Ex. B thereto at 5-6.) In case no. BU-07-217, Arbitrator Witt rejected Seyler's conclusion in the Step III Answer dated January 30, 2008 that his review was limited to the "information available at the time the discipline was issued." (Step III Answer dated 1/30/08, case no. BU-07-217, Ex. B to Hobaugh Aff. at 2; Ex. A to Henry Aff. at 2.) Moreover, in the case at bar, neither Harris, who conducted the works management hearing, nor Seyler, who conducted the Step III hearing, applied such a two-part test to Nguyen's case, and in fact, Harris was not aware of such test prior to Winter's testimony given at his deposition on May 5, 2009. (Harris Aff., ¶ 4.) Likewise, none of the union representatives had heard of such two-part test before Winter's deposition. (Leyland Aff., ¶¶ 11, 13; Henry Aff., ¶¶ 6-7.)

The exhibits to the Hobaugh and Henry affidavits were filed under seal and are contained in the Joint Appendix of Confidential Documents Filed Under Seal (ECF No. 41) at Tabs 4 and 5, respectively.

See Note 22, supra.

The Company attempts to downplay Winter's testimony regarding the two-part test by arguing that Winter was merely providing a pragmatic description of the process and considerations relevant to issuing employee discipline and, if applicable, resolving disputes challenging such discipline. Moreover, AK Steel contends that Winter provided this explanation in response to questions at his deposition seeking to elicit a description of how the Company goes about deciding on an appropriate courts of action in disciplinary cases. In fact, Winter's two-part test was recited in response to questions regarding Policy # 4.00, and whether corporate officials have the power under that policy to override the decision at the plant level to discharge an employee. In particular, Winter was asked what constitutes extenuating circumstances under Policy # 4.00, and in response to that question, Winter articulated the two-part test. (Winter Dep. at 43-44.)

Defendant completely fails to address Plaintiff's evidence regarding Arbitrator Witt's finding in case no. BU-07-217, the timing of these events, and the fact that Winter's two-part test is not supported by either management or the union. In light of this evidence, the Court finds the Company's argument lacking in merit and concludes that a jury could reasonably infer the Company's explanation regarding the two-part test is unworthy of credence.

The next indicia of weakness and/or implausibility is Winter's explanation for not offering Plaintiff a last chance agreement. Winter was asked on two separate occasions to consider a last chance agreement for Nguyen — once by Brian Cossitor in July 2007, a couple of days prior to the arbitration hearing, and again by Hank Leyland after the arbitration hearing, but before the arbitrator issued her decision. In discussing his request for a last chance agreement with Winter, Cossitor contends Winter compared Nguyen to Cossitor, who was well known throughout the plant due to Cossitor's position as Vice President of the union, which Cossitor construed to mean that because of Nguyen's national origin, he was highly visible. (Cossitor Dep. at 17-19.) Because Nguyen was "widely known," Winter told Cossitor could not offer Nguyen a last chance agreement; Winter explained that he was not worried about Nguyen, but was "worried about the 1400 other people." ( Id.) Based on this discussion, Cossitor believed that Nguyen's national origin was an issue in Winter's declining to offer him a last chance agreement. ( Id.)

In response, AK Steel contends that Winter's comments are innocuous on their face. Moreover, AK Steel submits that Cossitor admits certain types of misconduct are far more visible amongst employees, such as drug/alcohol violations, fighting and theft. In this case, AK Steel contends Nguyen apologized to his co-workers and, consequently, he was even more visible because he admitted to his co-workers that he stole.

While AK Steel's suppositions have some superficial appeal, they are based mostly on conjecture, not evidence. Cossitor's acknowledgement that certain types of misconduct create heightened visibility is, at best, a generalized comment and does not specifically address the visibility of Plaintiff's case in particular. Moreover, this generalized comment is not sufficient where, as here, Nguyen has presented specific evidence to show that he was not well known outside of the slab conditioning department where he worked. For example, Gallagher confirmed that the department where Nguyen worked was located in an isolated part of the plant, in which only a dozen employees worked at a given time. (Gallagher Aff., ¶ 16.) In addition, Leyland stated he was not aware of any particular notice being paid to Nguyen's case by bargaining unit personnel any more than any other case. (Leyland Aff. ¶ 12.) In addition, Hobaugh stated that Nguyen's case was not widely known outside the slab conditioning department where he worked and was not, to his knowledge, the subject of much discussion or notoriety outside of the union officials working on his case. (Hobaugh Aff., ¶ 15.)

As to Hank Leyland's subsequent request, on Nguyen's behalf, for a last chance agreement, Winter stated he denied the request based on his "feeling" that Nguyen's case was being closely watched by other hourly bargaining unit employees. (Winter Dep. at 62-64.) When asked how he came to this "feeling," Winter responded that in the past, he had received an anonymous letter describing an incident of theft involving another employee, and hourly bargaining unit employees have made private comments off the record to him about discipline imposed on certain cases. ( Id. at 65.) Based on these communications, Winter claims he had a "feeling" people were looking at Nguyen's case because it was a theft case. ( Id. at 65-66.) But when asked if he ever received any anonymous letters/communications or off the record comments from anyone specifically regarding Nguyen's case, Winter responded in the negative. ( Id. at 65.) The statements of Hank Leyland and Keith Hobaugh, mentioned above, also cast doubt upon Winter's so-called "feeling." Accordingly, given the lack of an evidentiary basis for Winter's "feeling," as well as the evidence proffered by Plaintiff from Cossitor, Gallagher, Leyland and Hobaugh, a jury could reasonably find that Winter's explanation for declining to offer Nguyen a last chance agreement is unworthy of credence.

Other evidence proffered by Nguyen to show weakness in the Company's articulated reasons is the alleged violation of Corporate Policy # 4.00, which states that where dishonesty results in discharge, the results of the investigation and any consequent disciplinary action will be reported to various enumerated officers of the corporation, yet Winter did not make any such report with regard to Nguyen. In response, AK Steel argues that Nguyen has failed to establish he was treated differently than similarly situated comparators with respect to the application of Corporate Policy # 4.00. While that may be relevant for purposes of showing pretext under the second prong of Fuentes, AK Steel's argument ignores the relevance of its practice with regard to the first prong of Fuentes. Thus, while Winter's failure to notify corporate headquarters is likely insufficient alone to render the Company's proffered reasons unworthy of credence, when considered together with the other indicia of implausibility, the totality of the pretext evidence is sufficient for the factfinders to reasonably infer that the Company's proffered reasons are unworthy of credence.

As AK Steel suggests, it is not implausible that an employer would terminate an employee for admitted theft of company property, but that conclusion is based on proof of culpability. However, as explained above, that is not the case presented here. Rather, AK Steel possessed and ignored the evidence presented by Nguyen demonstrating his lack of culpability. Under these circumstances, and based on the weaknesses identified above, the Court finds that a reasonable jury could find that it is implausible that AK Steel terminated Nguyen for the proffered legitimate, non-discriminatory reasons. Accordingly, the Court finds that Nguyen has presented sufficient evidence of pretext under the first prong of Fuentes from which a "`reasonable factfinder could rationally find [the Company's proffered reasons] unworthy of credence,' and hence infer `that [AK Steel] did not act for [the asserted] nondiscriminatory reasons." Fuentes, 32 F.3d at 765 (quoting Ezold, 983 F.2d at 531).

2. Second Prong of Fuentes Test

Under the second prong of the Fuentes test, Nguyen must identify evidence in the summary judgment record that "`allows the fact finder to infer that discrimination was more likely than not a motivating or determinative cause'" of his discharge. Keller, 130 F.3d at 1111 (quoting Fuentes, 32 F.3d at 762). Nguyen can meet this burden by proving that AK Steel either: (1) "previously discriminated against [him]," (2) "discriminated against other persons within the [P]laintiff's protected class or within another protected class," or (3) treated similarly situated individuals outside the protected class more favorably than Plaintiff. Simpson, 142 F.3d at 645 (citing Fuentes, 32 F.3d at 765).

In support of his claim that the Company's legitimate non-discriminatory reasons for his discharge are merely pretext, Nguyen has proffered evidence that several individuals outside of his protected class were treated more favorably for similar policy violations. As the Chief Judge of this district so aptly noted in Brooks v. USX Corp.:

Plaintiff's burden at the pretext stage of the analysis is to show with a level of specificity that the comparators were in fact treated more favorably. Simpson, 142 F.3d at 646. When establishing pretext, Plaintiff's claim cannot rest on the favorable treatment of a single non-class member, and Plaintiff cannot pick and choose a person perceived to be a valid comparator while ignoring comparators who were treated the same or less favorably than him. Id. at 646-47. Finally, when evaluating comparators, the focus is on the particular criteria identified by the employer as the reason for the adverse action. Id. at 647.
2006 WL 2547342, at *8. Thus, in determining whether the comparators were, in fact, treated more favorably than Nguyen, the Court begins its analysis by focusing on the particular criteria identified by AK Steel for discharging Nguyen.

The misconduct for which Nguyen was discharged is theft of Company property in violation of the Company's Asset Protection Policy. In determining the appropriate discipline in such cases, AK Steel claims it considers whether the employee knowingly engaged in the misconduct and the strength of the evidence, direct or circumstantial, showing that the employee intended to steal Company property. In the case at bar, AK Steel has maintained that it based its decision to discharge Nguyen on what it contends is objective and conclusive evidence of Nguyen's theft of Company property — Nguyen's own admission that he stole the brass scrap. According to AK Steel, Nguyen unquestionably knew that he was not permitted to remove material from the facility without supervisory approval. Consequently, AK Steel maintains this conclusive proof of Nguyen's intent distinguishes his case from the other theft cases in which it agreed to mitigate discipline.

To this end, Defendant posits that Nguyen's attempt to show pretext through examples of similarly situated employees treated more favorably must fail, as he has not identified a single instance where the Company declined to discharge an employee who admittedly stole and sold Company property. According to AK Steel, it is immaterial that the cases asserted by Plaintiff as valid comparators, broadly speaking, involved allegations of various misconduct falling under

the same policy. Rather, Defendant contends Plaintiff must demonstrate that employees from outside the protected class, who committed the same misconduct and were similarly situated in all other material respects, including the weight of the evidence against them, were treated differently, which he has not and cannot do. According to AK Steel, evidence showing that some employees admitted wrongdoing simply fails to establish that the employees were similarly situated to Nguyen, who admitted to knowingly taking crane parts from the plant, as opposed to the putative comparators who submitted inaccurate information on an insurance form. Therefore, the Company maintains, evidence of intent, the critical element necessary to distinguish theft from mistake, did not exist in the other cases. On the other hand, the Company submits, the uncontroverted evidence shows that in the only instance where it had conclusive evidence of theft (video surveillance of an employee using a stolen credit card), the employee was discharged.

The Court rejects AK Steel's argument because, as this Court concluded above, the Company possessed conclusive proof of theft on the part of the comparators, and yet, offered to, and did, mitigate discipline with regard to these other, similarly situated, employees. Moreover, several of the employees charged with insurance benefit fraud admitted wrongdoing after being presented with documented evidence of wrongdoing (Ihlenfeld Aff., ¶ 10), and yet were given last chance agreements, unlike Plaintiff, who was twice refused a last chance agreement by the Company. The Company's handling of the insurance benefit fraud cases, even though not true comparators (since the ultimate decision to offer last chance agreements came from corporate headquarters), does provide additional evidence that the Company's basis for distinguishing the other comparators from Nguyen — that he was the only one who admitted wrongdoing — is suspect.

As to Defendant's last point concerning the only true comparator who was also discharged, RC, the Court finds Defendant's argument unavailing. A reasonable jury could find that in taking scrap brass, Nguyen believed the property belonged to the contractor, but had been abandoned, and therefore, he lacked the intent necessary to constitute a theft. In any event, Nguyen's conduct, lacking such intent, can hardly be likened to a theft of an employee's wallet, which was clearly intentional. And, as discussed above, the decision maker in RC's case was Bill Gonce, Rick Winter's predecessor. See Note 16, supra. Employees are not considered comparable where the discipline was imposed by different decision makers. Ogden, 226 F.Supp. 2d at 603; Peirick, 510 F.3d at 688. Therefore, contrary to AK Steel's assertion, Nguyen did not pick and choose his comparators; rather, the four comparators whose discharges were not mitigated, RC, RD, MT and MK, are materially distinguishable, and thus, are not true comparators. See Note 16, supra.

Finally, AK Steel argues that Nguyen cannot prove pretext by submitting an affidavit in support of his opposition to summary judgment that contradicts his sworn testimony at the arbitration hearing. Defendant's argument, in this regard, is two-fold: First, the Court should disregard Nguyen's affidavit based on the sham affidavit doctrine; and second, even if Nguyen's affidavit is allowed to stand, he cannot create a triable issue of fact by now arguing that although he took the brass, he did not "steal it," but rather, the brass had been abandoned by contractors and no longer belonged to the Company. Such evidence, AK Steel contends, even if allowed, shows only that it erroneously determined that Nguyen stole Company property, and therefore, does not prove pretext. To the contrary, the Court finds such evidence demonstrates Nguyen's lack of intent and thus is material to establishing that Nguyen is similarly situated to the four comparators who stole time but were not discharged.

The relevant portion of Nguyen's affidavit provides:

During my testimony in the arbitration hearing I testified that I stole the property, and that the property belonged to the Company. Although I testified that I stole company property, I never believed that the brass I took belonged to the Company. The reason that I testified that I stole company property is because I had been told, repeatedly, by the company officials who confronted me, that I had stolen company property and I decided that if the Company insisted I stole its property, I would agree and throw myself on its mercy.

Pl.'s Aff., ¶ 7.

AK Steel correctly observes that the sham affidavit doctrine, pursuant to which a district court may disregard an offsetting affidavit submitted in opposition to a motion for summary judgment when the affidavit contradicts the affiant's prior deposition testimony without explaining the contradiction, has been recognized in this circuit. In re CitX Corp., Inc., 448 F.3d 672, 679 (3d Cir. 2006) (citing Baer v. Chase, 392 F.3d 609, 623-24 (3d Cir. 2004)). However, a district court is not required to disregard the affidavit in all cases merely because there is a discrepancy between the affidavit and the prior deposition testimony. Baer, 392 F.3d at 624 (citations omitted). If the plaintiff provides a legitimate reason for the inconsistency, such as "`[w]here the witness was confused at the earlier deposition or for some other reason misspoke, the subsequent correcting or clarifying affidavit may be sufficient to create a material issue of fact.'" Id. at 625 (quoting Martin v. Merrell Dow Pharm., Inc., 851 F.2d 703, 705 (3d Cir. 1998)). Also, courts have generally refused to disregard the affidavit where independent evidence exists in the record to bolster an otherwise questionable affidavit. Id. (citing Bushnell v. Wackenhut Int'l, Inc., 731 F.Supp. 1574, 1578 (S.D.Fla. 1990) (deposition testimony of third party can provide corroborating evidence as to substance of subsequent affidavit); Palazzo ex rel. Delmage v. Corio, 232 F.3d 38, 43-44 (2d Cir. 2000) (documentary evidence introduced to support contradictory statements in subsequent affidavit); Delaney v. Deere Co., 219 F.3d 1195, 1196 n. 1 (10th Cir. 2000) (good faith basis for inconsistency may be established by new evidence)).

Applying this law to the case at bar, the Court declines AK Steel's invitation to disregard Nguyen's affidavit based on the sham affidavit doctrine. Whether Nguyen admitted to stealing Company property, i.e., property that he knew belonged to AK Steel, was at issue prior to Nguyen's submission of his affidavit. Indeed, Nguyen has maintained all along that he believed the scrap belonged to the crane contractor and was subsequently abandoned, and thus, has not asserted that fact for the first time in his affidavit. (Crawford Aff., ¶ 4; Weckerly Aff., ¶ 7; Cossitor Aff., ¶ 8; Nguyen Dep. at 83-85, 106-08.) Thus, this is not a case where a party has submitted a self-serving affidavit to create an issue of fact at the summary judgment stage, which practice is clearly improper. But rather, in the Court's view, Plaintiff's affidavit is proffered to supplement and clarify a position he has maintained since February 2007, when he was confronted about the brass scrap at issue. See Cossitor Aff., ¶¶ 9-13. In addition, as noted above, the record contains other evidence to support Nguyen's position; he does not rely merely on his affidavit to create an issue of fact. Finally, Plaintiff's conflicting testimony and the reasons

While the Court is cognizant of the fact that in deciding a motion for summary judgment "it is not the role of the trial judge `to weigh the evidence and determine the truth of the matter," neither may a plaintiff "manufacture an issue of disputed fact by relying `upon mere allegations, general denials, or [] vague statements.'" Stiles v. Synchronoss Tech., Inc., Civ. A. No. 07-CV-1923, 2008 WL 3540483, *3 (E.D.Pa. Aug. 12, 2008) (quoting Anderson., 477 U.S. at 250, and Quiroga v. Hasbro, Inc., 934 F.2d 497, 500 (3d Cir. 1991)). "[C]onclusory, self-serving affidavits are insufficient to withstand a motion for summary judgment." Kirleis v. Dickie, McCamey Chilcote, P.C., 560 F.3d 156, 161 (3d Cir. 2009) (citing Blair v. Scott Specialty Gases, 283 F.3d 595, 608 (3d Cir. 2002); Maldonado v. Ramirez, 757 F.2d 48, 51 (3d Cir. 1985)).
This is not a situation where Nguyen is attempting to rely merely on his own self-serving assertions to create a material issue of fact. Rather, substantial evidence submitted by Nguyen, in addition to his affidavit, supports his position. See Anderson, 477 U.S. at 252 ("The mere existence of a scintilla of evidence in support of the [plaintiffs'] position will be insufficient; there must be evidence on which the jury could reasonably find for the [plaintiffs]"). See also Nationwide Mut. Ins. Co. v. Roth, 252 F. App'x 505, 508 (3d Cir. 2007) (holding plaintiff could not rely on his self-serving affidavit to avoid summary judgment where the overwhelming documentary record evidence supported a contrary conclusion) (citing Blair, 283 F.3d at 608) (other citation omitted).

therefor require a credibility determination, which should be made by the triers of fact, not the Court.

In summary, the proper inquiry here is not whether the Company wrongfully concluded that Nguyen stole Company property, but rather, whether the Company's decisions to terminate Nguyen and, subsequently, to refuse to mitigate the discipline, were based on a discriminatory motive. After reviewing the voluminous documents in the summary judgment record, the Court concludes that Nguyen has presented sufficient evidence to raise material issues of fact as to the legitimacy of the Company's decision-making process on two fronts: (1) whether the Company's proffered reasons are unworthy of credence, and (2) whether the Company treated Nguyen less favorably than similarly situated employees outside the protected group. Thus, as the Supreme Court explained in Reeves v. Sanderson Plumbing Products, Inc.:

"The factfinder's disbelief of the reasons put forward by the defendant (particularly if disbelief is accompanied by a suspicion of mendacity) may, together with the elements of the prima facie case, suffice to show intentional discrimination. Thus, rejection of the defendant's proffered reasons will permit the trier of fact to infer the ultimate fact of intentional discrimination."
530 U.S. 133, 147 (2000) (quoting Hicks, 509 U.S. at 511). The Supreme Court went on to find:

In appropriate circumstances, the trier of fact can reasonably infer from the falsity of the explanation that the employer is dissembling to cover up a discriminatory purpose. Such an inference is consistent with the general principle of evidence law that the factfinder is entitled to consider a party's dishonesty about a material fact as "affirmative evidence of guilt." Wright v. West, 505 U.S. 277, 296, 112 S.Ct. 2482, 120 L.Ed.2d 225 (1992); see also Wilson v. United States, 162 U.S. 613, 620-621, 16 S.Ct. 895, 40 L.Ed. 1090 (1896); 2 J. Wigmore, Evidence § 278(2), p. 133 (J. Chadbourn rev. 1979). Moreover, once the employer's justification has been eliminated, discrimination may well be the most likely alternative explanation, especially since the employer is in the best position to put forth the actual reason for its decision. Cf. Furnco Constr. Corp. v. Waters, 438 U.S. 567, 577, 98 S.Ct. 2943, 57 L.Ed.2d 957 (1978) ("[W]hen all legitimate reasons for rejecting an applicant have been eliminated as possible reasons for the employer's actions, it is more likely than not the employer, who we generally assume acts with some reason, based his decision on an impermissible consideration"). Thus, a plaintiff's prima facie case, combined with sufficient evidence to find that the employer's asserted justification is false, may permit the trier of fact to conclude that the employer unlawfully discriminated.
Id. at 147-48. In the case at bar, Plaintiff has presented sufficient evidence from which a reasonable jury could find that the Company's proffered reasons are false, and thus, infer the ultimate fact that the Company unlawfully discriminated against Nguyen.

IV. CONCLUSION

For the reasons set forth above, the Court finds that material issues of fact exist precluding summary judgment. Therefore, the Court will deny Defendant's Motion for Summary Judgment.

An appropriate order will follow.

r while withholding any collection activity. However, a cardholder's failure to exercise this right does not eliminate his or her ability to dispute the charge in a subsequent collection case. See Citibank (S.D.) N.A. v. Mincks, 135 S.W.3d 545, 559 (Mo.Ct.App. 2004) ("Nothing in the statute affirmatively imposes any penalty on the consumer for failing to take advantage of the benefits of this statute."); Dillard Dep't Stores, Inc. v. Owens, 951 S.W.2d 915, 918 (Tex. Ct.App. 1997) ("The purpose of the protections afforded a consumer under section 1666 is not, after all, to change the substantive law with regard to his liability for the underlying debt, but to protect him from the intimidating process of bargaining over a disputed debt with a creditor in a superior bargaining position."). Accordingly, we do not accept Capital One's preemption arguments.

D. Does the "Account Stated" Cause of Action Apply to Credit Cards?

Capital One asserts that the lower courts' interpretation of section 537.5114 is incompatible with the traditional law of account stated. As the supreme court has said:

[A]n account stated is an agreement, express or implied, between parties who have had previous transactions with each other that a final adjustment of the respective demands of each upon the other is being made as to the whole account or certain items agreed upon; it is not founded upon the original items, but upon the balance ascertained by the mutual assent of the parties.
Arthur Elevator Co. v. Grove, 236 N.W.2d 383, 390 (Iowa 1975). The concept of "account stated" is that a "balance" is "struck" between the parties encompassing their prior transactions: This balance becomes the account stated. Roger's Backhoe Serv., Inc. v. Nichols, 681 N.W.2d 647, 650 (Iowa 2004). "An account stated may result from the debtor's failure to object to a statement, as assent is implied from a failure to object within a reasonable time." 1A C.J.S. Account Stated § 31, at 86 (2005).

Section 282 of the Second Restatement of Contracts defines an "account stated" as follows:

An account stated is a manifestation of assent by debtor and creditor to a stated sum as an accurate computation of an amount due the creditor. A party's retention without objection for an unreasonably long time of a statement of account rendered by the other party is a manifestation of assent.

Restatement (Second) of Contracts § 282(1), at 386 (1979). Capital One contends that based on the law of "account stated," it need only provide the court with a copy of the final monthly statement it sent to the customer, i.e., a so-called "charge-off statement," perhaps accompanied by an affidavit that the charge-off statement is the culmination of prior monthly statements.

A number of jurisdictions have recognized the account stated cause of action with respect to credit cards. These courts generally reason that a customer's ongoing receipt of credit card statements without objecting to them can give rise to an inference that the customer has accepted the balance shown as due. See, e.g., Credit One, L.L.C. v. Head, 117 Conn.App. 92, 977 A.2d 767, 770-71 (2009) (upholding the use of the account stated cause of action where the credit card company proved that regular monthly statements were sent to the customer and the customer failed to object to them, even though the company did not introduce all those monthly statements into evidence); Farley v. Chase Bank, U.S.A., N.A., 37 So.3d 936, 937-38 (Fla.Ct.App. 2010) (holding that a credit card company did not have to provide an itemized copy of the account sued upon when it was bringing an action for account stated); Citibank (S.D.) N.A. v. Jones, 272 A.D.2d 815, 708 N.Y.S.2d 517, 518-19 (2000) (applying account stated cause of action to a credit card collection action); Busch v. Hudson Keyse, L.L.C., 312 S.W.3d 294, 298 (Tex.Ct.App. 2010) (holding that "account stated is a proper cause of action for a credit card collection suit").

In Pennsylvania, there is some disagreement as to whether the doctrine of "account stated" applies to credit cards. See Target Nat'l Bank v. Kilbride, 10 Pa. D. C.5th 489 (Pa.Com.Pl. 2010) (holding credit card company had failed to establish a prima facie case of account stated); American Express Centurion v. Decker, 9 Pa. D. C.5th 299 (Pa.Com.Pl. 2009) (noting disagreement in Pennsylvania courts as to whether the account stated cause of action may be used to collect a credit card debt). Although credit cards have characteristics of an "open account," in that the customer has an account and is regularly billed for individual items, not every "open account" becomes an "account stated." Roger's Backhoe Serv., 681 N.W.2d at 650 ("Although suit on an open account may be based on a legal theory of account stated, it may also be premised on other theories, which do not require the showing of a balance struck.").

Typically, the creditor seeking recovery under an account stated theory provides the court with a credit card agreement, a final account statement, evidence that regular monthly statements were sent to the consumer at the address provided by the consumer, and evidence the consumer failed to object to those statements for a period of time. Credit One, L.L.C., 977 A.2d at 771; see also Citibank (S.D.), 708 N.Y.S.2d at 518-19 (holding that credit card company established a prima facie case by providing an affidavit the customer was regularly sent monthly statements, the customer never disputed the statements, and there was a remaining balance due). Proof the customer used the credit card is also recognized in some jurisdictions as an element of the prima facie case. McFarland v. Citibank (S.D.), N.A., 293 S.W.3d 759, 763 (Tex.Ct.App. 2009).

Some appellate courts have reversed summary judgments entered in favor of creditors that failed to prove all these elements. Yet in doing so, they have not disavowed the account stated theory of recovery. See Ayers v. Cavalry SVP I, L.L.C., 876 So.2d 474, 477-78 (Ala.Civ.App. 2003) (holding the creditor should not have been granted summary judgment when it did not prove regular monthly statements had been mailed to the debtor); PRA III, L.L.C v. Gonzalez, 54 A.D.3d 917, 864 N.Y.S.2d 140, 141 (2008) (holding the creditor was not entitled to summary judgment where it provided insufficient evidence of a credit card agreement, the issuance of cards at the debtor's address, the debtor's use of credit cards, his retention of account statements, or payments on the account). To prevail under the account stated theory, the creditor need not introduce all the customer's prior monthly statements, because it is not necessary "to prove the specific items constituting the account." Farley, 37 So.3d at 938.

Courts have also recognized that the foregoing elements only constitute a prima facie case, which the customer may overcome by proving error in the account. Id. at 937.

A failure to object to an account does not, as against the party to whom it was presented, conclusively establish its character as an account stated, but merely raises a presumption to that effect, and the recipient's conduct is open to explanation. The effect of the presumption is to shift to the defendant the burden of demonstrating how the account is incorrect.

1A C.J.S. Account Stated § 32, at 88. The Restatement clarifies that an account stated "does not itself discharge any duty but is an admission by each party of the facts asserted." Restatement (Second) Contracts § 282(2), at 386-87; see also id. cmt. c, at 387. The doctrine of account stated does not prevent a party from proving an additional delivery or payment. Id. § 282, illus. 1, at 387. Yet proof of error requires specificity — more than just a general statement that the customer disputes some charges. See Citibank (S.D.), N.A. v. Runfola, 283 A.D.2d 1016, 725 N.Y.S.2d 246, 246 (2001) (holding the credit card company met its initial burden by submitting an affidavit stating the account had been rendered and retained without colorable objection for over four and one-half months before the action was commenced, and a statement the customer disputed the account in general and conclusory terms was insufficient to create a genuine issue of material fact); see also In re Estates of Koch, 258 Iowa 1251, 142 N.W.2d 541, 548 (1966) (noting with an account stated cause of action, "the burden of proof is upon the party seeking to establish the item claimed was not to be included"); American Express Bank, FSB v. Johnson, 945 A.2d 297, 300 (R.I. 2008).

Note that when a creditor relies on an account stated cause of action, as opposed to claiming (mistakenly, in our view) that federal law only affords sixty days to dispute a credit card debt, the debtor retains the ability to challenge specific charges.

The Iowa appellate courts have not directly addressed the applicability of the account stated cause of action to credit card claims. But in GE Money Bank v. Morales, 773 N.W.2d 533, 540 (Iowa 2009), while discussing the admissibility of unverified credit card billing statements in small claims actions, the court observed that "[a]ny person receiving such statements would consider them genuine and take some action in response to receiving them." This same rationale has led other courts to approve the account stated cause of action in the credit card arena. See also Graham Corry v. Work, 162 Iowa 383, 388, 141 N.W. 428, 430 (1913) ("[A]ssent to its correctness is implied from a failure to object within a reasonable time."). We conclude, therefore, that account stated is a potentially valid claim for creditors seeking to collect a credit card debt in Iowa.

We believe this outcome is also consistent with the supreme court's decision in U.S. Bank v. Barbour, 770 N.W.2d 350, 354 (Iowa 2009). There, the court considered the application of Iowa Rule of Civil Procedure 1.420 to a credit card collection case. U.S. Bank, 770 N.W.2d at 351. The customer had appeared in the action and moved for a bill of particulars pursuant to rule 1.420. Id. The bank responded by providing some monthly statements, but the items on the statements were not consecutively numbered, and the first statement did not reflect a zero balance. Id. at 352. The court held this was still enough to require the customer to answer. Id. at 353. Additionally, in a footnote at the end of the opinion, the supreme court observed that particulars might not even be necessary to the plaintiff's case. As the court put it,

[A]t this stage in the proceedings, it has yet to be determined on what theory the bank is seeking recovery. As the court stated in its first ruling, further discovery is need[ed] to determine the exact theory upon which the Bank seeks to recover. Rule 1.420 limits the requirement for a bill of particulars to a "pleading founded on an account." Iowa R. Civ. P. 1.420. After the completion of discovery, it may be determined that the bank does not need a bill of particulars to proceed with its lawsuit.
Id. at 354 n. 1. In addition to open account, the bank claimed to be asserting quantum meruit and account stated theories of recovery. Id. at 352.

E. Does Section 537.5114 Abolish the Account Stated Cause of Action for Consumer Debtors?

Nevertheless, "account stated" is only a doctrine of the common law, and section 537.5114 is a statute. In the event of any conflict between the two, the statute must prevail. The general assembly may enact legislation that abolishes or changes the common law. Atwood v. Vilsack, 725 N.W.2d 641, 644-45 (Iowa 2006). The ICCC by its terms applies to all consumer credit transactions. See Iowa Code §§ 537.1201-1203. It also specifically provides that its rights and benefits cannot be waived except in the settlement of bona fide disputes. Id. § 537.1107. Section 537.5114 of the ICC sets forth requirements regarding the complaint and the proof necessary to obtain a default judgment — "an indication of how the amount was determined" and "sworn testimony, by affidavit or otherwise, . . . showing that the creditor is entitled to the relief demanded." This specific legislation supersedes the common law to the extent of any conflict. See Iowa Code § 4.2; Arthur Elevator Co., 236 N.W.2d at 390.

In Newgard ex rel. Newgard v. Bank of America, 303 Wis.2d 466, 735 N.W.2d 578 (Wis.Ct.App. 2007), the Wisconsin Court of Appeals was confronted with a similar question of priority. There, banks argued they did not have to comply with certain documentation requirements of the Wisconsin Consumer Act — Wisconsin's counterpart to the ICCC — because they had a valid claim for account stated. Newgard, 735 N.W.2d at 581. The court disagreed. It explained, "The Banks' argument is based on a misunderstanding of the function of the Consumer Act. The Consumer Act provides procedural protections that apply regardless of the legal theory of the underlying claim." Id. at 581-82.

Thus, we are left with the question: What does section 537.5114 require? In Wisconsin, the relevant statute unambiguously required the creditor, upon the written request of the customer, to submit

accurate copies to the court and the customer of writings evidencing any transaction pursuant to an open-end credit plan upon which the creditor's claim is made and judgment may not be entered for the creditor unless the creditor does so.
See Wis. Stat. § 425.109(2) (emphasis added). Therefore, assuming the customer made a written request, as he had done in Newgard, the creditor had to provide documentation of specific transactions to comply with Wisconsin law.

Iowa's consumer credit code, however, is worded somewhat differently. It has no provision expressly requiring transactional data. Section 537.5114 demands only "an indication of how the amount [sought by the creditor] was determined" and "sworn testimony . . . showing that the creditor is entitled to the relief demanded." Accordingly, the question becomes whether section 537.5114, as interpreted in ITT Financial Services, requires Capital One to provide a full transaction history in order to obtain a default judgment against an accountholder. ITT Financial Services did not expressly decide this question, and it did not have to, because the creditor there simply submitted a verified claim for a lump sum due, without any underlying figures. Here, Capital One has filed some account statements, just not all of them. Capital One argues it only needs to provide the final account statement, i.e., the "charge-off statement."

The attorney general, appearing as amicus at our invitation (Kelley and Denboer have not appeared), disagrees. He does not take the position that Capital One has to file actual photocopies of statements. Rather, in his brief, he acknowledged the information could be downloaded from an electronic file, so long as "the beginning balance is zero, all the charges are enumerated, and the final billing statement is the amount the creditor alleges is owed." See ITT Fin. Servs., 464 N.W.2d at 489 (holding the court must be provided with "information" sufficient to compute the amount to which the creditor claims to be entitled). At oral argument, he conceded further that even if the credit card company cannot produce a complete transaction history dating back to a zero balance, recovery should be available as far back as the creditor can provide such a history, to the extent of any increase in indebtedness. Nonetheless, there remains a basic disagreement between Capital One and the attorney general as to how section 537.5114 of the ICCC should be interpreted. The attorney general puts it directly, "The Iowa legislature abolished the account stated cause of action for consumer credit transactions governed by the ICCC."

We requested the attorney general to appear as an amicus curiae in this case pursuant to Iowa Rule of Appellate Procedure 6.906. The attorney general is the statutory "administrator" of the Iowa Consumer Credit Code. See Iowa Code § 537.6103. The attorney general both filed a brief and participated in oral argument. His participation was very helpful in framing the issues before us.

The attorney general also contends the account stated cause of action should not apply to "a credit card in default." However, he cites no case law in support of this position. Also, his argument seems to be directed at a creditor's effort to establish an "account stated" from only a single charge-off statement without other elements of proof. As discussed below, we conclude that the creditor must provide more than just a charge-off statement to recover a credit card debt as an account stated.

Although the ICCC was based on a uniform law, i.e., the 1974 Uniform Consumer Credit Code (UCCC), that law has been adopted in relatively few jurisdictions. However, we can draw some guidance from the drafters' comments. According to the official commentary, section 5-114 of the UCCC, enacted in Iowa as section 537.5114, serves the following role:

Studies that have been performed of consumers who have legal action brought against them show a high rate of judgments taken by default, in excess of 90 percent in some urban areas. Modern rules of procedure that require a complaint to contain only the barest of facts contemplate contested litigation. In the event judgment is taken by default there is not enough information in the pleadings to enable the court to enter an accurate award. This section provides that the minimum amount of information necessary to compute the award shall be brought to the attention of the court.

UCCC § 5-114 cmt. The foregoing commentary suggests the drafters wanted to insure the pleadings would "enable the court to enter an accurate award" by going beyond "the barest of facts" to include "the minimum amount of information necessary to compute the award."

Additionally, though Wisconsin did not adopt the 1974 law, part of its Consumer Act (not the language considered in Newgard) is worded somewhat similarly to the construction we gave to section 537.5114 in ITT Financial Services. Wisconsin Statutes section 425.109 reads in part as follows:

(1) A complaint by a creditor to enforce any cause of action arising from a consumer credit transaction shall include all of the following:
. . . .
(d) The actual or estimated amount of U.S. dollars or of a named foreign currency that the creditor alleges he or she is entitled to recover and the figures necessary for computation of the amount, including any amount received from the sale of any collateral.
. . . .
(3) A judgment may not be entered upon a complaint which fails to comply with this section.

(Emphasis added.) In this respect, Wisconsin's statutory wording ("the figures necessary for computation of the amount") is fairly close to some of the language we employed in ITT Financial Services ("information sufficient to compute the amount to which the creditor claims to be entitled").

In Household Finance Corp. v. Kohl, 173 Wis.2d 798, 496 N.W.2d 708, 709 (Wis.Ct.App. 1993), the court ruled that a complaint to collect a consumer debt was insufficient because it only recited the following:

As of March 19, 1991, there remains due and owing by defendant to plaintiff the principal sum of $2,157.30 plus accrued interest of $1,386.27 for a total indebtedness of $3,543.57. Interest will continue to accrue after March 19, 1991[,] at the rate of $1.06 per day.

In other words, simply saying how much principal and interest the consumer owed (and the rate of accrual of interest) was not enough. However, the court implied that a detailed transaction history showing the initial purchase, subsequent finance charges, and payments would have been sufficient, had it been included in the complaint. Household Fin. Corp., 496 N.W.2d at 710-11. Such a transaction history was introduced at trial and reproduced in the court's opinion. Id.; see also Bank One, N.A. v. Ofojebe, 284 Wis.2d 510, 702 N.W.2d 456, 459-60 (Wis.Ct.App. 2005) (reiterating and approving the holding of Household Finance Corp. in a case involving a home equity loan).

Notably, the Wisconsin statute appears to be self-executing. That is, failure to include the necessary data in the complaint is fatal to the claim, even if not raised at the time. Bank One, N.A., 702 N.W.2d at 459-60. On the other hand, in Iowa the defendant waives the sufficiency of the pleadings by not raising that issue in a timely manner. Lloyd's Plan, Inc. v. Brown, 268 N.W.2d 192, 193-94 (Iowa 1978). Thus, in a default judgment proceeding covered by the ICCC, the creditor may provide the required information later on, so long as it is submitted before judgment is entered. ITT Fin. Servs., 464 N.W.2d at 489.

Invoking the Household Finance Corp. case, the attorney general urges us to adopt a rule that creditors seeking to collect credit card debt must provide transaction level detail rather than just "charge-off statements." We note also that in Asset Acquisitions Group, L.L.C. v. Gettis, 186 Ohio App.3d 586, 929 N.E.2d 506 (2010), the Ohio Court of Appeals overturned a lower court judgment in a credit card collection case where the company provided only a charge-off statement, even though Ohio has no counterpart to section 537.5114 or Wis. Stat. 425.109. In that case, though, the consumer denied the charges were his and "[n]either the agreement creating the account, the parties to it, or their course of dealings resulting in the amount allegedly owed [were] identified." Asset Acquisitions Group, L.L.C., 929 N.E.2d at 507.

Yet the Iowa statute does not explicitly require a full itemization or a transaction history. It only requires "an indication of how [the amount claimed by the creditor] was determined," see Iowa Code § 537.5114(1), "the minimum amount of information necessary to compute the award," see UCCC 5-114 cmt., or "information sufficient to compute the amount to which the creditor claims to be entitled." ITT Fin. Servs., 464 N.W.2d at 489. All these standards beg the question of what is the underlying rule of liability. If an account statement is a prima facie basis for liability, then that statement alone should be sufficient to compute the award, without requiring the creditor to go behind that statement to produce earlier itemized breakdowns. To put it another way, under the account stated cause of action, the claim is "not founded upon the original items, but upon the balance ascertained by the mutual assent of the parties." Arthur Elevator Co., 236 N.W.2d at 390. Accordingly, "the original items" are not a necessary prerequisite to obtaining a default judgment.

The attorney general, citing the Newgard decision from Wisconsin, argues that the ICCC has eliminated or restricted the account stated cause of action when a creditor is seeking to collect a consumer debt. But as we have noted, Wisconsin has an express statutory requirement for itemization that Iowa lacks. In Wisconsin, on the written request of the customer, the creditor must submit to the court "writings evidencing any transaction pursuant to an open-end credit plan upon which the creditor's claim is made and judgment may not be entered for the creditor unless the creditor does so." Wis. Stat. § 425.109(2). This express language was the basis for the Newgard court's holding that lack of itemization could defeat a creditor's claim. If anything, the Wisconsin legislature's decision to include this language suggests the rest of the statute, including language similar to Iowa's requiring all creditors to provide "the figures necessary for computation of the amount," id. § 425.109(1)(d), did not mandate itemization.

Wisconsin's transaction history requirement, in addition to having express authority in the statute, is more limited than the lower courts' interpretation of Iowa Code section 537.5114 in this case. In Wisconsin, the transaction history only needs to be provided if the consumer requests it in writing. Under the lower courts' view of section 537.5114, the transaction history must be provided even if (as here) the consumer did not even bother to appear and defend.

The attorney general emphasizes the ICCC was enacted to protect Iowa consumers, and we agree. But consumer protection is not simply a matter of cabining what creditors can do. Some restrictions can increase the cost and reduce the availability of credit, thereby harming consumers. The drafters of the 1974 UCCC, which became the model for the ICCC, recognized this point. They wrote:

It is believed that each change or addition [in the 1974 uniform law] has merit and will provide additional protection to consumers but will not interfere with the extension of consumer credit or with legitimate practices of the great majority of creditors.
. . . .
States may decide to narrow or broaden Commission recommendations on remedies and contract provisions. But they should recognize that modifications are likely to affect the cost and availability of consumer credit.

UCCC Prefatory Note. (emphasis added).

Here, the relevant question is whether the Iowa legislature has enacted a requirement that credit card companies submit potentially hundreds of pages of past monthly statements or their equivalent before they can obtain judgments against debtors who are not contesting their alleged debts and did not contest them when they originally received the statements. The potential consumer protection gains from such a requirement appear to be modest. The existence of any consumer benefit depends upon a confluence of the following: (1) an earlier mathematical error occurred; (2) the consumer failed to notice or react to that error; and (3) a court will be able to discover that error by going through an itemized history of the account. At the same time, the debtor's nonappearance in the lawsuit is some indication that he or she does not dispute the overall claim. Deploying judicial resources in these circumstances on behalf of such a debtor may not bring many benefits.

As noted earlier, Capital One submitted 148 pages' worth of statements in the Kelley case, in an unsuccessful effort to obtain a default judgment.

As interpreted in ITT Financial Services, section 537.5114 permits the creditor to provide information after the petition has been served so long as the court receives it before entering the default judgment. So, there is no guarantee the nonappearing debtor would see the detailed transaction history, even assuming section 537.5114 were interpreted as requiring the creditor to provide it. See Hansman v. Gute, 215 N.W.2d 339, 344 (Iowa 1974) (holding a defaulting defendant has no right to notice of the default judgment hearing).

On the other hand, the costs of such a requirement may be significant. Capital One has demonstrated that in at least one case (Kelley), it is being foreclosed from obtaining a default judgment against a debtor who used her credit card as recently as October 2005 because of a lack of pre-January 2001 monthly statements. While Capital One may have overstated the burden such a rule imposes on the creditor, it is a burden nonetheless. As Capital One points out, "Under this standard creditors are forced to maintain monthly billing statements in perpetuity in anticipation that a card holder may default on payments potentially years in the future." The costs of this requirement are borne by all credit card holders.

These cost-benefit considerations do not drive our interpretation of the statute, but they do show the general assembly could have reasonably concluded it was not necessary to eliminate the law of "account stated" in order to achieve a desirable level of consumer protection. When the Iowa legislature adopted the ICCC in 1975, it can be presumed to have known about the longstanding law of account stated. We do not read section 537.5114's fairly general language — requiring the creditor to provide "an indication of how that amount [due] was determined" — as cutting off the creditor's ability to rely upon that traditional cause of action.

Thus, we find both the account stated cause of action for collecting credit card debt and section 537.5114 can coexist. Account stated is a substantive rule of law; section 537.5114 serves a procedural purpose. A creditor that provides (1) a copy of the account agreement, (2) a final or "charge-off statement with the consumer's address, (3) competent evidence that regular monthly statements were sent to the consumer at the address provided by the consumer and that the charge-off statement is the sum total of those statements, and (4) competent evidence that the consumer used the credit card and never objected to the monthly statements, has established the elements of account stated. These facts will show the account belongs to the consumer, the consumer used that account, the consumer received regular monthly statements, the consumer did not object to those statements within a reasonable period of time, and the balance sought to be recovered is consistent with those statements.

If the creditor cannot prove the customer never objected to any item, the creditor may still be able to utilize the account stated cause of action by either (a) providing the specifics of any objections and proving they were resolved without further objection by the customer or (b) proving that during the last ninety days before the charge-off statement (or any longer period of time leading up to charge-off), the customer used the credit card and made no objections.

A creditor that provides this proof also has met the requirements of section 537.5114, assuming the judgment sought is consistent with the final account statement. By proving up an account stated cause of action, the creditor has made out a prima facie case that computation of the amount due, see Iowa Code § 537.5114, no longer requires review of the underlying monthly statements. According to the underlying substantive law, the account stated has supplanted the original items and become the new obligation. See Roger's Backhoe Serv., Inc., 681 N.W.2d at 650; Arthur Elevator Co., 236 N.W.2d at 390. Of course, as we have already discussed, a debtor who appears can challenge specific items within the account stated claim by competent proof. See Restatement (Second) of Contracts § 282 at 386-87.

F. If the Account Stated Cause of Action Cannot Be Utilized, Must the Creditor Submit a Transaction History Dating Back to a Zero Balance?

In GE Money Bank, 773 N.W.2d at 533, the court held that credit card billing statements could be admitted in a contested small claims case even though they were not verified. Because GE Money Bank did not involve a default judgment, section 537, 5114(2) was not raised in the case and was not at issue. When a default judgment is sought, we believe section 537.5114 requires the information that enables computation of the amount due to be provided in verified form. See ITT Fin. Servs., 464 N.W.2d at 489 ("The information must be included in a verified complaint or in sworn testimony.").

If the creditor cannot establish the elements of an account stated, it may still obtain a default judgment if it can submit the monthly statements themselves, or provide a full account history in some other form. Additionally, a creditor should not be precluded from all recovery, as occurred in these cases, just because its history does not go back to when the consumer last had a zero balance. The attorney general acknowledged at oral argument, and we agree, a creditor should be able to recover any increase in debt for which a full transaction history is available. In U.S. Bank v. Barbour, the court observed that under rule 1.420, "The failure to start at a zero balance may merely define and limit the bank's proof." 770 N.W.2d 350, 354 (Iowa 2009). Although U.S. Bank does not address section 537.5114, and this case does not involve rule 1.420, it is difficult to see why the governing principle should be any different. Inability to produce all the items in the customer's account should not bar all recovery, and thereby deliver a windfall to the debtor. Rather, it should only bar recovery of the items for which documentation is absent.

The possible counterargument to this position is that without a zero balance baseline, it is not possible to verify whether charges appearing on later itemized statements, such as past-due fees, are proper or not. However, we do not believe section 537.5114 goes that far. It requires that the court be able to "compute" the debt, ITT Fin. Servs., 464 N.W.2d at 489, not validate individual charges. Thus, a creditor that can itemize an increase in indebtedness should be able to recover that increase from the consumer.

G. Disposition of These Cases.

Procedurally, these cases were and remain small claims cases. The debtor's failure to appear resulted in a default. Iowa Code § 631.5(6). Default judgment, however, could not be entered absent compliance with Iowa Code section 537.5114. ITT Fin. Servs., 464 N.W.2d at 488 (noting that section 537.5114 is binding in small claims cases).

In a small claims case, if the relief is "readily ascertainable," the clerk may enter the judgment; otherwise a magistrate must determine damages. Iowa Code § 631.5(6). If the magistrate conducts a hearing to determine damages, it shall be "simple and informal." Id. § 631.11(1); GE Money Bank, 773 N.W.2d at 539. The plaintiff may appear personally or by verified account. Iowa Code § 631.10; GE Money Bank, 773 N.W.2d at 536-37. A verified account is deemed evidence of the matters presented by verification. GE Money Bank, 773 N.W.2d at 538.

In these cases, notwithstanding Capital One's verified accounts, the lower courts erroneously denied any recovery, even to the extent an account history was provided and showed an increase in the amount owed. The lower courts also concluded, we believe incorrectly, that section 537.5114 requires a transaction history in all cases. For both reasons, these cases must be reversed and remanded. Given the variant interpretations of section 537.5114 in past lower court cases, we think Capital One should have an opportunity on remand to demonstrate whether it can meet the standards set forth herein.

To be clear, a creditor seeking to recover a credit card debt from a consumer must either:

(1) Meet the requirements of account stated, by providing an account agreement with the consumer, a final or "charge-off" statement with the consumer's address, and a sworn statement from a person with knowledge that regular monthly account statements were sent to the consumer at the address provided by the consumer, the charge-off statement is the sum total of those statements, the consumer used the credit card, and the consumer never objected to the monthly statements. If the creditor cannot prove the consumer never objected to any item, as an alternative the creditor may provide a sworn statement detailing the objections and demonstrating they were resolved without further objection by the customer, or a statement establishing that during the last 90 days before the charge-off statement (or during any longer period of time leading up to the charge-off statement), the customer used the credit card and made no objections during that time.
(2) Provide an itemization of the debt it is seeking to recover, by filing an account agreement with the customer and a transaction history ending at a recent charge-off statement, together with a sworn statement from a person with knowledge authenticating these two items. In this event, the creditor is limited to recovering any increase in debt shown on the transaction history, plus ongoing interest.

IV. Conclusion.

For the foregoing reasons, we reverse the judgments below and remand for further proceedings.

REVERSED AND REMANDED.

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CAPITAL ONE BANK v. DENBOER
(Aug 25, 2010)