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Smart Summary

Factual and Procedural Background

The Appellant, Rajendra Kumar Gupta, filed a Consumer Complaint against Dr. Virendra Swarup Public School and its Principal following the death of his son, Late Master Raunak Gupta, who drowned in the school's swimming pool during a Summer Camp activity in 2007. The Appellant alleged negligence and deficiency in service on the part of the School and claimed compensation. The State Consumer Disputes Redressal Commission, Uttar Pradesh, dismissed the complaint on the ground that the Appellant was not a consumer under the Consumer Protection Act, 1986, holding that educational institutions do not fall within the Act's ambit. Aggrieved, the Appellant filed the present appeal before the National Consumer Disputes Redressal Commission challenging the State Commission's order dated 03.06.2016.

Legal Issues Presented

  1. Whether the Appellant qualifies as a 'consumer' under the Consumer Protection Act, 1986 in relation to the Summer Camp activities conducted by the Educational Institution.
  2. Whether the Educational Institution's conduct, including co-curricular activities such as swimming, amounts to 'service' under the Consumer Protection Act, 1986.
  3. Whether the Consumer Complaint alleging negligence and deficiency in service by the School is maintainable under the Consumer Protection Act, 1986.

Arguments of the Parties

Appellant's Arguments

  • The death of the Appellant's son was caused by the School's negligence during the swimming activity.
  • The Appellant is a 'consumer' as the Summer Camp was a commercial activity distinct from the imparting of basic education.
  • Swimming training was optional and therefore outside the scope of basic education, falling within the ambit of consumer protection.

Respondents' Arguments

  • The incident of drowning was not due to the School's negligence as all necessary services and supervision were provided.
  • The Educational Institution is not a service provider under the Consumer Protection Act, 1986.
  • There was no deficiency in service by the School.

Table of Precedents Cited

Precedent Rule or Principle Cited For Application by the Court
Maharshi Dayanand University v. Surjeet Kaur (2010) 11 SCC 159 Educational institutions do not provide services under the Consumer Protection Act; education is not a commodity. The Court relied on this precedent to hold that the School is not a service provider and the complaint is not maintainable under the Consumer Protection Act.
P.T. Koshy & Anr. v. Ellen Charitable Trust & Ors. Consistent with Maharshi Dayanand University, reaffirming that education is not a service under the Consumer Protection Act. The Court followed the consistent Supreme Court rulings that educational activities do not fall within the Consumer Protection Act.
Anupama College of Engineering v. Gulshan Kumar and Anr. Reiterated the principle that educational institutions are not service providers under the Consumer Protection Act. The Court applied this decision to affirm that the complaint is not maintainable as the School is not covered under the Act.
Manu Solanki and Ors. v. Vinayaka Mission University I (2020) CPJ 210 (NC) Confirmed that educational institutions and co-curricular activities like swimming do not constitute services under the Consumer Protection Act. The Court relied on this decision to hold that even incidental activities related to education do not attract consumer protection provisions.

Court's Reasoning and Analysis

The Court examined the nature of the transaction between the Appellant and the School, focusing on whether the Appellant qualifies as a 'consumer' under the Consumer Protection Act, 1986. It noted that the Supreme Court has consistently held that educational institutions do not provide a "service" within the meaning of the Consumer Protection Act, as education is not a commodity. The Court referred to binding precedents, including Maharshi Dayanand University and Anupama College of Engineering, which clarify that educational activities, including co-curricular activities such as swimming, are not covered under the Act. The Court also considered the argument that the Summer Camp was a commercial activity separate from education but found that incidental activities connected to education do not amount to service. Accordingly, the Court concurred with the State Commission's view that the Appellant is not a consumer and that the complaint is not maintainable under the Consumer Protection Act.

Holding and Implications

The appeal is dismissed.

The Court upheld the State Commission's order dismissing the Consumer Complaint on the basis that Educational Institutions and their co-curricular activities do not fall within the ambit of the Consumer Protection Act, 1986. The direct effect is that the Appellant's claim under the Consumer Protection Act cannot be entertained. No new precedent was established by this decision. The Appellant remains free to pursue remedies before an appropriate forum having jurisdiction.

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    Rajendra Kumar Gupta v. Virendra Swarup Public School

    NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION

    NEW DELHI

    FIRST APPEAL NO. 852 OF 2016

    (Against the Order dated 03/06/2016 in Complaint No. 29/2006 of the State Commission Uttar Pradesh)

    1. RAJENDRA KUMAR GUPTA

    S/O. LATE R.G. GUPTA,R/O. 61, TRIVENI NAGAR,

    KANPUR

    UTTAR PRADESH ...........Appellant(s) Versus

    1. DR. VIRENDRA SWARUP PUBLIC SCHOOL & ANR. THROUGH ITS MANAGER/ PROPRIETOR, R/O. 75,

    CANTONMENT,

    KANPUR

    UTTAR PRADESH

    2. MRS. G. JYOTI

    PRINCIPAL, VIRENDRA SWARUP PUBLIC SCHOOL,

    R/O. 75, CANTONMENT,

    KANPUR

    UTTAR PRADESH ...........Respondent(s)

    BEFORE:

    HON'BLE MR. C. VISWANATH,PRESIDING MEMBER For the Appellant : Mr. Pawan Kumar Ray, Advocate For the Respondent : Mr. Murari Kumar, Advocate Dated : 02 Feb 2021

    ORDER

    1. The present Appeal, under Section 19 of the Consumer Protection Act, 1986 has been filed by the Appellant-Complainant against the order dated 03.06.2016 of the Uttar Pradesh State Consumer Disputes Redressal Commission, Lucknow (hereinafter referred to as "the State Commission) in CC/29/2009.

    2. Along with the Appeal, IA7250/2019, has also been filed by the Complainant seeking condonation of delay of 180 days. However, as per computation done by the Registry, delay is of one day. Since the delay is of one day, therefore, in the interest of justice, delay is condoned.

    3. The Appellant is the father of Late Master Raunak Gupta, who was studying in the Respondent School, i.e., Dr. Virendra Swarup Public School. In 2007, the School offered various Summer Camp activities including swimming, and invited students to participate by paying Rs.1,000/-. The Appellant paid a sum of Rs.1000/- to the School, so that his son could participate in the said Summer Camp. On 28.05.2007 at about 9.30 A.M., the Appellant received an urgent call from the School requesting him to come immediately as his son was unwell. The Appellant, upon reaching the School, was informed that his son had been taken to O.E.F. Hospital as he had drowned in the swimming pool of the School. The Complainant then

    1

    rushed to O.E.F. Hospital where he saw the dead body of his son and learnt that his son was brought dead to the Hospital. Thereafter, Appellant filed a Consumer Complaint in the State Commission alleging negligence and deficiency in service on part of the School and claimed Rs.20,00,000/- as compensation for the death of his son as well as Rs.2,00,000/- on account of mental agony suffered by him and Rs.55,000 towards the cost of litigation.

    4. The Complaint was contested by the Respondents-Opposite Parties. Opposite Parties took a preliminary objection as to the maintainability of the Consumer Complaint. It was stated that the Complainant was not a Consumer as the Educational Institutions are not covered under the ambit of Consumer Protection Act. Factum of death of Complainant's son due to drowning in the swimming pool was admitted by the Opposite Parties. It was stated that the incident of drowning was not attributable to the negligence of the School as all necessary services and equipment was duly provided by them and the Swimming Pool was under strict supervision. Therefore, there was no deficiency in service on the part of the Opposite Parties.

    5. The State Commission after hearing both the Parties and perusing the record of the case, passed the following directions, vide order dated 03.06.2016:-

    "In the above-mentioned circumstances, we reach at this conclusion that clearly, the Complainant is not a consumer of the defendants and the complaint in question, being not covered under the Consumer Protection Act, is not maintainable. Therefore, the Complaint is liable to be dismissed. This complaint is hereby dismissed.

    ORDER

    No order is being passed with regard to costs of this complaint. Attested copy of this Judgment be provided to both the parties as per rules."

    6. Aggrieved by the State Commission's order dated 03.06.2016, the Appellant preferred the present Appeal before this Commission with the following prayer: -

    " i. allow the present Appeal and set aside the final judgment and order dated 03.06.2016 passed by the Hon'ble State Consumer Dispute Redressal Commission, Uttarpradesh at Lucknow in Consumer Complaint No. 29 of 2006;

    ii. allow the cost of the litigation;

    iii. Pass such and other further orders as this Hon'ble Commission may deems fit and proper in the facts and circumstances of the present case."

    7. Heard the Learned Counsels for both the Parties and carefully perused the record. Brief facts of the case are that the Appellant's son namely, Raunak Gupta, was studying in the Opposite Party-School. In 2007, the School offered various Summer Camp activities including

    2

    swimming, and invited students to participate in it for which the students were required to pay a sum of Rs.1,000/-. The Appellant paid a sum of Rs.1000/- to the School for participation of his son in the Summer Camp. On 28.05.2007 at about 9.30 A.M., the Appellant received a call from the School requesting him to come immediately as his son was unwell. The Appellant, upon reaching the School, was informed that his son had been taken to the O.E.F. Hospital as he had drowned in the swimming pool of the School. The Complainant then rushed to the Hospital where he learnt that his son was brought dead.

    8. The Learned Counsel for the Appellant contended that the child died due to drowning in the swimming pool due to negligence of the School. He also stated that the Appellant was a 'Consumer' and that the case was a consumer dispute, as the Summer Camp conducted by the School was a commercial purpose and not covered under imparting of education. Swimming training was optional in nature and therefore did not fall within the ambit of basic education. Learned Counsel for the Respondent-School, on the other hand, contended that the incident of drowning was not attributable to the negligence of the School as all necessary services and equipment were duly provided by them and the Swimming Pool was under strict supervision. It was also pleaded that this Case is not covered under the Consumer Protection Act, 1986, apart from there being no deficiency in service.

    9. In Anupama College of Engineering v. Gulshan Kumar and Anr. the Hon'ble Supreme Court has held:

    "Leave granted. The only question raised in this case is whether a college is a service provider for the purposes of the Consumer Protection Act, 1986. Learned Counsel for the appellant has placed the decision of this Court in Maharshi Dayanand University v. Surjeet Kaur. (2010) 11 SCC 159. The aforesaid decision was followed by this Court in SLP (C) No. 22532/2012 titled as P.T. Koshy & Anr. v. Ellen Charitable Trust & Ors. The order reads as follows: "In view of the judgment of this Court in Maharshi Dayanand University v. Surjeet Kaur, (2010)

    11 SCC 159, wherein this Court placing reliance on all earlier judgments has categorically held that education is not a commodity. Educational institutions are not providing any kind of service, therefore, in matter of admission, fees etc., there cannot be a question of deficiency of service. Such matters cannot be entertained by the Consumer Forum under the Consumer Protection Act, 1986. In view of the above, we are not inclined to entertain the special leave petition. Thus, the special leave petition is dismissed". In view of the consistent opinion expressed by this Court, the orders passed by the National Consumer Disputes Redressal Commission in Revision Petition No. 3571/2013 and Revision Petition No. 807/2017 are not in accordance with the decision of this Court and are therefore set aside. The civil appeals are allowed."

    10. In the case titled Manu Solanki and Ors. v Vinayaka Mission University I (2020) CPJ 210 (NC), while addressing the issue whether an Educational Institution is a 'Service Provider' for the purpose of Consumer Protection Act, 1986, Larger Bench of this Commission held: -

    3

    "33. Keeping in view Maharshi Dayanand University (supra) has addressed on merits and the question of law in detail and the same has been consistently followed by the Hon'ble Supreme Court in P.T. Koshy & Anr. (supra), Prof. K.K. Ramachandran (supra) and the latest decision of Anupama College of Engineering (supra), we are of the considered view that the ratio laid down by the Hon'ble Supreme Court in the last judgment that is Anupama College of Engineering (supra) has to be followed."

    11. In the aforementioned case, this Commission also considered the issue of whether extra- curricular activities such as swimming would fall within the purview of the Consumer Protection Act, 1986 and has held :-

    "41. Learned Counsel for the Educational Institution in Revision Petition Nos. 1731 to 1733 of 2017 argued that imparting education in a school is not limited to teaching in a class room and involves within its ambit other co-curricular activities including taking out the students for educational trips etc., for their overall growth and development and improvement of their faculties. In that matter, the children were taken by the Respondents for an "educational excursion trip" to a place of historical importance, and it was contended that, any shortcoming or negligence during the course of such an act falls within the definition of imparting education and therefore shall not fall within the domain of the Consumer Protection Act. 1986. Another issue which was raised is with respect to any defect or deficiency which may arise on account of a student drowning in a swimming pool maintained by the Educational Institution. We are of the considered opinion that such incidental activities of an Educational Institution while imparting education would also not amount to rendering any service under the provisions of the Consumer Protection Act, 1986."

    12. It is settled law, as stated in the aforementioned precedents set by the Hon'ble Supreme Court as well as this Commission, that Educational Institutions do not fall within the ambit of the Consumer Protection Act, 1986 and education which includes co-curricular activities such as swimming, is not a "service" within the meaning of the Consumer Protection Act, 1986. I, therefore, concur with the view of the State Commission that the Complainant is not a consumer and the Complaint not being covered under the Consumer Protection Act, 1986 is not maintainable.

    13. I find no infirmity in the impugned order of the State Commission. The present Appeal is dismissed. Appellant is at liberty to file Consumer Complaint before the appropriate Forum having jurisdiction.

    ......................

    C. VISWANATH

    PRESIDING MEMBER

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    Rajendra Kumar Gupta v. Virendra Swarup Public School
    (Feb 2, 2021)