Loading..
AMICUS AI
Citation Codes
Equivalent Citations
citation codes
Case Number
Disposition
Attorney(S)
Judges
Acts
  • Section 2 (r) of the Consumer Protection Act, 1986
  • provisions of the Agreement. 6.6. Section 2 (r) of the Consumer Protection Act, 1986
Are you a practicing lawyer?
Enhance your digital presence and reach by creating a Casemine profile.
Upload pleading to use the new AI search
Cites
Cited by
Citation Codes
Equivalent Citations
citation codes
Case Number
Disposition
Attorney(S)
Judges
Acts
  • Section 2 (r) of the Consumer Protection Act, 1986
  • provisions of the Agreement. 6.6. Section 2 (r) of the Consumer Protection Act, 1986
Smart Summary

National Consumer Disputes Redressal Commission — Consumer Case No. 1393 of 2016 (07 Nov 2019)

Presiding Member: Justice V.K. Jain — Complainant: Ashwin Mittal; Opposite Party: Parsvnath Developers Limited

Factual and Procedural Background

The complainant, Ashwin Mittal, booked a residential apartment (Flat No. 102, Tower No. T-14) in the project "Parsvnath Privilege" developed by the opposite party. A Flat Buyers Agreement was executed on 05.07.2007. The agreed sale consideration was Rs.53,84,554.88 with car parking charges of Rs.2,00,000. The agreement contained Clause 10(a) which stipulated that construction was likely to be completed within 36 months from commencement of construction/date of booking, subject to stated contingencies (force majeure, restraints, non-availability of materials, timely payments by buyer, etc.).

The payment schedule followed a construction-linked Plan-B (percentages tied to construction milestones). The complainant had paid more than Rs.13,46,000 before 10.10.2007 and paid the second installment on 10.10.2007. Even if 10.10.2007 is treated as the date of commencement of foundation, possession should have been delivered by 18.10.2010. Possession and an Occupancy Certificate had not been delivered/obtained, despite the complainant having paid in excess of Rs.51,00,000. The complainant therefore filed the present complaint seeking refund of amounts paid and compensation.

The Commission heard counsel, considered the complainant's affidavit evidence and documents proving allotment, the agreement and payments made. The opposite party resisted the complaint on grounds that the Commission had previously rejected in earlier matters.

Legal Issues Presented

  1. Whether the complainant is entitled to a refund of amounts paid by him because possession was not delivered beyond the contractual period (36 months) and requisite occupancy certificate was not obtained.
  2. Whether the contractual clause(s) (including Clause 10(a) and Clause 10(c) or equivalent provisions) relied upon by the opposite party limit the complainant's remedy to contractual compensation only, and whether such clause(s) are enforceable or constitute an unfair trade practice.
  3. If refund is warranted, what form of compensation (interest rate and costs) should be awarded and from which dates the interest should run.

Arguments of the Parties

Complainant's Arguments

  • The complainant established booking, execution of the agreement dated 05.07.2007, and payments exceeding Rs.51,00,000 to the developer.
  • Possession was due by 18.10.2010 (calculated from payments/milestones) but was not delivered and no occupancy certificate was obtained.
  • To avoid further litigation, the complainant limited the claim to refund of the entire principal amount paid and compensation in the form of simple interest at 10% per annum from the date of each payment until refund, plus litigation costs.

Opposite Party's Arguments

  • The opposite party resisted the complaint on grounds previously rejected by the Commission in related matters (as recorded by this Commission). Those grounds, as reflected in cited prior proceedings, included contentions that: (a) complainants seek refund with exorbitant interest; (b) pecuniary jurisdiction may not lie because basic property value was under Rs.1 crore; (c) the bank has a lien over any refund amount per tripartite agreements; (d) delay was attributable to recession in the real estate sector and defaults by some allottees; and (e) the terms of the Flat-Buyer Agreement (e.g., Clause 10(c) or similar) limit the complainant's remedy to contractually stipulated compensation.
  • The opposite party relied on the terms of the agreement to justify limiting the relief to contractual provisions.

Table of Precedents Cited

Precedent Rule or Principle Cited For Application by the Court
CC No. 232 of 2014 — Puneet Malhotra vs. Parsvnath Developers Ltd. (decided 29.01.2015) The decision held that developers cannot justify delay on grounds such as market recession or defaults by other allottees when contractual obligations to complete construction exist; clauses that operate to charge buyers higher rates or to bind buyers unfairly are not to be enforced in a manner that defeats buyers' rights. It held that clause providing holding charges and compensations applied when buyer accepts possession despite delay, and does not operate to deny a buyer seeking refund his remedy; further such one-sided clauses may constitute unfair trade practices under Section 2(r) of the Consumer Protection Act. The Commission relied on the reasoning in Puneet Malhotra to reject the opposite party's defenses (as those defenses had been rejected in Puneet Malhotra) and to support the conclusion that the complainant is entitled to refund when the project remained incomplete beyond a reasonable time.
CC No. 1503 of 2016 — Surinder Kumar Sarna vs. Parsvnath Developers Limited & connected matters (decided 11.04.2019) Relied upon a Supreme Court decision (Pioneer Urban Land & Infrastructure Ltd. v. Govindan Raghavan) that contractual clauses which are ex facie one-sided and unfair are not to be enforced; highlighted Law Commission (199th Report) observations about substantively unfair contract terms. The Commission used the reasoning in Surinder Kumar Sarna (which itself relied on the Supreme Court) to reinforce the view that clauses in Apartment Buyer's Agreements that are one-sided or give the builder an unfair advantage are to be treated as unfair trade practices and cannot be made to defeat buyers' claims for refund.
Civil Appeal No. 12238 of 2018 — Pioneer Urban Land & Infrastructure Ltd. vs. Govindan Raghavan (decided 02.04.2019) (Hon'ble Supreme Court) The Supreme Court observed that certain clauses in apartment buyer agreements were ex facie one-sided, unfair and unreasonable. It referred to the Law Commission's 199th Report on unfair terms, and recognized that contractual terms that disproportionately favour the builder and leave buyers with little choice may constitute unfair trade practices; it contrasted remedies available to builders versus buyers under such agreements. The Commission cited the Supreme Court's observations (as applied in Surinder Kumar Sarna) to support its conclusion that the contractual clauses relied upon by the developer were one-sided and could not be employed to deny the buyer a refund where the project was not completed within a reasonable time.

Court's Reasoning and Analysis

The court began by examining the agreement (dated 05.07.2007), Clause 10(a) (which set a 36-month completion expectation subject to specified contingencies), and the construction-linked payment schedule (Plan-B). It noted the complainant's payment history: payments exceeding Rs.13,46,000 before 10.10.2007 and a second installment on 10.10.2007. Treating 10.10.2007 as the date of commencement of foundation, the court calculated that possession ought to have been delivered by 18.10.2010.

Despite these dates, possession had not been delivered and the Occupancy Certificate had not been obtained, though the complainant had paid in excess of Rs.51,00,000. The court accepted the complainant's documents and affidavit as proving allotment, the agreement and payments.

The court then addressed the opposite party's defenses, observing that they were the same as those rejected in prior Commission decisions (notably Puneet Malhotra and subsequent matters). The court analysed the relevant precedent reasoning: Puneet Malhotra concluded that contractual clauses (such as Clause 10(c) or similar) that purport to limit a buyer's remedies apply only when a buyer accepts possession despite delay and are not intended to deny a buyer seeking refund. Further, clauses that create markedly one-sided consequences (for example, high interest/penalty obligations for buyers but minimal liability for builders) may amount to unfair trade practices under Section 2(r) of the Consumer Protection Act.

The Commission also relied on subsequent authority (Surinder Kumar Sarna) which invoked the Supreme Court's decision in Pioneer Urban Land & Infrastructure Ltd. vs. Govindan Raghavan, emphasising that contractual terms which are ex facie one-sided and unconscionable cannot be enforced to the detriment of the buyer. The court therefore concluded that the opposite party's reliance on the contractual clause to deny refund was unsustainable.

Having noted that the complainant, to avoid further litigation, limited his claim to refund of the principal amount paid together with simple interest at 10% per annum from the date of each payment until refund and litigation costs, the court accepted this stance and directed relief accordingly.

Holding and Implications

Holding: The complaint was disposed of in favour of the complainant. The Commission directed that:

  • The opposite party shall refund the entire principal amount of Rs.51,01,129/- to the complainant together with compensation in the form of simple interest at the rate of 10% per annum from the date of each payment until the date of refund.
  • The opposite party shall pay Rs.25,000/- as the cost of litigation to the complainant.
  • The payments directed by the order are to be made within three months from the date of the order.

Implications: The immediate and direct effect is that the opposite party is obliged to refund the specified principal amount with interest and to pay litigation costs within the time frame ordered. The decision follows and applies prior Commission and Supreme Court reasoning concerning the unenforceability of ex facie one-sided contractual clauses and the entitlement of buyers to refund where projects remain incomplete beyond a reasonable time. The order does not state that it establishes a new precedent; rather, it applies existing decisions and principles as cited in the opinion.

    Ashwin Mittal Complainant(S) v. Parsvnath Developers Limited (Through Its Md) Opp.Party(S).

    NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION

    NEW DELHI

    CONSUMER CASE NO. 1393 OF 2016

    1. ASHWIN MITTAL

    A 39, FRIENDS COLONY EAST, THRID FLOOR,

    NEW DELHI-110065 ...........Complainant(s) Versus

    1. PARSVNATH DEVELOPERS LIMITED

    (THROUGH ITS MD) 6TH FLOOR, ARUNACHAL

    BUILDING, 19, BARAKHAMBA ROAD,

    NEW DELHI-110001 ...........Opp.Party(s)

    BEFORE:

    HON'BLE MR. JUSTICE V.K. JAIN,PRESIDING MEMBER

    For the Complainant : Mr. Vipul Kumar, Advocate For the Opp.Party : Mr. Prabhakar Tiwari, Advocate Mr. Yash Varma, Advocate

    Dated : 07 Nov 2019

    ORDER

    JUSTICE V.K.JAIN, PRESIDING MEMBER (ORAL)

    The complainant Ashwin Mittal booked a residential apartment with the OP in a project namely 'Parasvnath Privilege', which the OP was to develop in Greater Noida. The parties then executed a Flat Buyers

    Agreement on 05.07.2007 incorporating their respective obligations in respect of the said allotment. The sale consideration for the apartment was agreed at Rs.53,84,554.88/- alongiwth car parking charges of Rs.2 lacs. Flat no.102 in Tower No.T-14 of the project had been allotted to the complainant. Clause 10(a) of the agreement reads as under:

    10.(a) Construction of the flat is likely to be completed within a period of 36 (Thirty Six) months from the date of commencement of construction/date of booking whichever is later, of the particular Block in which the Flat is located on receipt of all requisite approvals including sanction of building plans, environmental clearances, etc. subject to force majeure and restraints / restrictions from any Courts/Authorities, non-availability of building materials and any circumstances beyond the control of the Developer and subject to timely payments by the Buyer. No claim by way of damages/compensation shall lie against the Developer in case of delay in handing over possession of the flat on account of the said reasons. The Flat shall be deemed to be completed for the purpose of this clause/agreement when the Developer submits application/completion plans to authorities for obtaining completion certificate, which may be for the Complex as a whole or in parts. Possession of the Flat would be given only on clearance of the entire dues payable by the Buyer to the Developer in terms of this Agreement and after execution of the Tripartite Sub-Lease Deed.

    1

    2. The payment was to be made by the complainant as per the following construction linked plan:

    PLAN-B : CONSTRUCTION LINKED PAYMENT PLAN

    At the time of booking 25%
    On start of foundation 10% + Lease Money
    On start of basement roof slab 7% + 50% Covered Car Parking
    On start of first floor roof slab 7% + 50% Covered Car Parking
    On start of third floor roof slab 7%
    On start of fifth floor roof slab 7%
    On start of seventh floor roof slab 7%
    On start of ninth floor roof slab 7%
    On start of eleventh floor roof slab 6%
    On start of top floor roof slab 6%
    On start of internal plaster 6%
    At the time of offer of possession 5%

    3. A perusal of the payments made by the complainant to the OP would show that the second installment was paid by him on 10.10.2007 he having already paid more than Rs.13,46,000/- before that date. Even if 10.10.2007 is taken as the date of start of foundation,

    2

    the possession ought to have been delivered by 18.10.2010. The possession however, has not been delivered so far and the requisite Occupancy Certificate has not been obtained despite the complainant having already paid more than Rs.51,00,000/- to the OP. The complainant is therefore, before this Commission by way of this complaint seeking refund of the amount paid by him to the OP alongwith compensation etc.

    4. I have heard the learned counsel for the parties and have considered the affidavit by way of evidence and documents filed by the complainant. The documents and the affidavits filed by the complainant prove the allotment made to him, the agreement between him with the OP and the payment which he made to the OP.

    5. It is an admitted position before me that the complaint has been resisted by the OP on the grounds which this Commission has already rejected in 'CC No. 232 of 2014 - Puneet Malhotra Vs. Parsvnath Developers Ltd. and connected matters decided on 29.01.2015 and several other subsequent decisions.

    6. The decision of this Commission in Puneet Malhotra (supra) to the extent is relevant, reads as under:

    "4. The complaints have been resisted by the respondent company on the ground that the complainants are seeking refund with exorbitant interest. It is also claimed that since the basic value of the property is much less than Rupees one crore, this Commission lacks pecuniary jurisdiction to entertain the complaints. It is also pointed out in the reply that as per the tripartite agreement executed between the complainants and opposite party and the Banks from which the loan was taken by the complainants, the bank has lien over the refund amount, in the event of cancellation and/or termination of the agreement. As regards the delay in construction, it is claimed that the said delay occurred due to recession in Real Estate Sector. It is also submitted in the reply that in view of the terms of the agreement between the parties, a complainant cannot claim more than the compensation stipulated in the Flat-Buyer Agreement.

    6. Vide Clause 10 (a) of the Flat-Buyers Agreement, the opposite party represented to the complainants that the construction of the flat was likely to be completed within thirty-six months from the date of commencement of the construction of the particular block in which the flat was located, on receipt of all requisite approvals but subject to force-majeure and restraints/restrictions from any Court/Authorities, non-availability of building material and any circumstances beyond the control of the Developers, subject to timely payment by the buyer. It is an admitted case that the opposite party failed to complete the construction within the aforesaid time. As far as the statutory approvals are concerned, the same were to be obtained by the opposite party and the complainants cannot be held responsible for any delay in grant of such approvals though, it is not the case of the opposite party that the construction could not be completed for want of aforesaid statutory approvals. The case of the opposite party is that the project could not be completed on account of the recession in the Real Estate market, including reduction in the number of bookings and default on the party of the some of the allottees in making timely payment. The terms of the agreement between the parties do not justify the delay in completion of the project on the aforesaid grounds and therefore, the opposite party was duty bound to complete the construction irrespective of the recession in the market, reduction in bookings and the alleged default on the part of some of the allottees in

    3

    making timely payment. This is not the case of the opposite party; that the construction could not be completed due to any restriction from any Court/Authority or due to non-availability of building material. If some of the allottees had not made timely payment, it was for the opposite party to arrange the requisite finance either by taking loan or from its own resources or by liquidating Inventory at a lower price. Therefore, the delay in completion of the projects cannot be justified.

    7. Since the opposite party could not compete the projects in which the residential flats were booked by the complainants, either within the agreed time of thirty-six months or even within a reasonable time thereafter, and even today the projects are nowhere near completion, the complainants are entirely justified in seeking refund of the amount, which they had paid to the opposite party. In fact, during the course of hearing, the only contention on behalf of the opposite party was that the complainants are not entitled to interest at the rate claimed by them nor are they entitled to the compensation claimed by them and they can be awarded only the refund of the amount paid by them, along with compensation in terms of Clause-10(c) of the Flat-Buyer Agreement.

    8. The Clause on which the reliance is placed by the opposite party, reads as under:

    "In case of delay in construction of the Flat beyond the period as stipulated subject to force majeure and other circumstances as aforesaid under Clause 10 (a), the Developer shall pay to the Buyer compensation @ Rs.53.82/- (Rupees Fifty three and paise eighty two only) per sq. meter or @ Rs.5/- (Rupees Five only) per sq. ft. of the super area of the Flat per month for the period of delay. Likewise, if the Buyer fails to settle the final account of the Flat within thirty days from the date of issue of the final call notice, the buyer shall be liable to pay to the Developer holding charges @ Rs.53.82/- (Rupees Fifty three and paise eighty two only) per sq. meter or @ Rs.5/- (Rupees Five only) per sq. ft. of the super area of the Flat per month on expiry of thirty days' notice. Further, in the event of his failure to take possession for any reason whatsoever, the Buyer shall be deemed to have taken possession of the Flat on expiry of thirty days of offer of possession for all intents and purpose under this Clause/Agreement including for liability to payment of maintenance and any other charges, levies in respect of the Flat".

    9. In our opinion, the aforesaid Clause applies only in a case where construction of the flat is delayed but despite delay, the buyer accepts possession of the said flat from the seller, and consequently, accounts have to be settled between the parties. At that stage, the buyer would pay the agreed holding charges to the seller, who will pay the agreed compensation on account of delaying the construction of the flat. The aforesaid Clause, in our opinion would not apply to a case where the buyer, on account of the delay on the part of the seller in constructing the flat, is no more interested in the flat subject matter of the agreement and wants to take refund of the amount, which he had paid to the seller. In any case, such a clause, where the seller, in case of default on the part of the buyer, seeks to recover interest from him at the rate of 24% per annum will amount to an unfair trade practice since it gives an unfair advantage to the seller over the buyer. We may note here that the enumeration of the unfair trade practices in Section 2(r) of the Act is inclusive, not exhaustive."

    7. Reliance is also placed upon the decision of this Commission in CC No.1503 of 2016 Surinder Kumar Sarna Vs. Parsvnath Developers Limited & connected matter decided on

    4

    11.04.2019 which to the extent it is relevant, reads as under:

    7. A clause similar to clause 10(c) of the Buyers Agreement providing for payment of compensation @ 5/- per sq.ft. of super area per month in the event of delay, came up for consideration of the Hon'ble Supreme Court recently in Civil Appeal No. 12238 of 2018 - Pioneer Urban Land & Infrastructure Ltd. Vs. Govindan Raghavan decided on 2.4.2019 and following was the view taken by the Hon'ble Supreme Court:-

    6.3. The National Commission in the Impugned Order dated 23.10.2018 held that the Clauses relied upon by the Builder were wholly one-sided, unfair and unreasonable, and could not be relied upon.

    The Law Commission of India in its 199th Report, addressed the issue of 'Unfair (Procedural & Substantive) Terms in Contract'. The Law Commission inter-alia recommended that a legislation be enacted to counter such unfair terms in contracts. In the draft legislation provided in the Report, it was stated that :

    "A contract or a term thereof is substantively unfair if such contract or the term thereof is in itself harsh, oppressive or unconscionable to one of the parties."

    6.4. A perusal of the Apartment Buyer's Agreement dated 08.05.2012 reveals stark incongruities between the remedies available to both the parties. For instance, Clause 6.4 (ii) of the Agreement entitles the Appellant - Builder to charge Interest @18% p.a. on account of any delay in payment of installments from the Respondent - Flat Purchaser.

    Clause 6.4 (iii) of the Agreement entitles the Appellant - Builder to cancel the allotment and terminate the Agreement, if any installment remains in arrears for more than 30 days.

    On the other hand, as per Clause 11.5 of the Agreement, if the Appellant - Builder fails to deliver possession of the apartment within the stipulated period, the Respondent - Flat Purchaser has to wait for a period of 12 months after the end of the grace period, before serving a Termination Notice of 90 days on the Appellant - Builder, and even thereafter, the Appellant - Builder gets 90 days to refund only the actual installment paid by the Respondent - Flat Purchaser, after adjusting the taxes paid, interest and penalty on delayed payments. In case of any delay thereafter, the Appellant - Builder is liable to pay Interest @ 9% p.a. only.

    6.5. Another instance is Clause 23.4 of the Agreement which entitles the Appellant - Builder to serve a Termination Notice upon the Respondent - Flat Purchaser for breach of any contractual obligation. If the Respondent - Flat Purchaser fails to rectify the default within 30 days of the Termination Notice, then the Agreement automatically stands cancelled, and the Appellant - Builder has the right to forfeit the entire amount of Earnest Money towards liquidated

    5

    damages. On the other hand, as Clause 11.5 (v) of the Agreement, if the Respondent - Flat Purchaser fails to exercise his right of termination within the time limit provided in Clause 11.5, then he shall not be entitled to terminate the Agreement thereafter, and shall be bound by the provisions of the Agreement.

    6.6. Section 2 (r) of the Consumer Protection Act, 1986 defines 'unfair trade practices' in the following words :

    "'unfair trade practice' means a trade practice which, for the purpose of promoting the sale, use or supply of any goods or for the provision of any service, adopts any unfair method or unfair or deceptive practice …", and includes any of the practices enumerated therein. The provision is illustrative, and not exhaustive.

    6.7. A term of a contract will not be final and binding if it is shown that the flat purchasers had no option but to sign on the dotted line, on a contract framed by the builder.

    The contractual terms of the Agreement dated 08.05.2012 are ex-facie one-sided, unfair, and unreasonable. The incorporation of such one-sided clauses in an agreement constitutes an unfair trade practice as per Section 2 (r) of the Consumer Protection Act, 1986 since it adopts unfair methods or practices for the purpose of selling the flats by the Builder.

    7. In view of the above discussion, we have no hesitation in holding that the terms of the Apartment Buyer's Agreement dated 08.05.2012 were wholly one-sided and unfair to the Respondent - Flat Purchaser. The Appellant - Builder could not seek to bind the Respondent with such one-sided contractual terms."

    8. The learned counsel for the complainant states on instructions that in order to avoid further litigation in the matter, the complainant is restricting his claim to the refund of the entire principal amount paid by him to the OP alongwith compensation in the form of simple interest @ 10% per annum from the date of each payment till the date of refund besides the cost of litigation.

    9. The complaint is, therefore, disposed of with the following directions:-

    (i) The opposite party shall refund the entire principal amount of Rs.51,01,129/- to the complainant alongwith compensation in the form of simple interest @ 10% p.a. from the date of each payment till the date of refund.

    (ii) The opposite party shall pay a sum of Rs.25,000/- as the cost of litigation to the complainant.

    (iii) The payment in terms of this order shall be made within three months from today.

    ......................J

    6

    V.K. JAIN

    PRESIDING MEMBER

    7

    Use AI to get other relevant cases.

    Comments

    Ashwin Mittal Complainant(S) v. Parsvnath Developers Limited (Through Its Md) Opp.Party(S).
    (Nov 7, 2019)