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  • U/s 17(1)(a) of the Consumer Protection Act 1986 (in short the "Act)
  • House No.909, Sector-9, Panchkula (Haryana) .Opposite Parties Consumer Complaint U/s 17(1)(a) of the Consumer Protection Act, 1986
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Case Number
Disposition
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  • U/s 17(1)(a) of the Consumer Protection Act 1986 (in short the "Act)
  • House No.909, Sector-9, Panchkula (Haryana) .Opposite Parties Consumer Complaint U/s 17(1)(a) of the Consumer Protection Act, 1986
Smart Summary

Structured Summary of the Opinion — Consumer Complaint No.29 of 2014

Factual and Procedural Background

This is a consumer complaint instituted on 13.02.2014 by Rakesh Anand and Rashmi Anand (the complainants) against M/s Royale Empire (Royale Minaar) (the opposite parties). The complainants booked a built-up 3 BHK flat (Flat No.503, Block A) in the Royale Empire project on 27.05.2011 by paying a booking amount of Rs.8,60,000/-. An allotment letter (dated 29.05.2011) and an agreement of sale (Ex.C-3) were executed. The agreement provided a payment schedule and stipulated that possession was to be offered within 21–24 months from the date of booking (i.e. by 29.05.2013 as pleaded by the complainants).

The complainants alleged that possession was not delivered within the agreed period and sought delivery of possession, refund of the booking amount with interest, compensation for delay (calculated at Rs.3.50 per sq. ft per month as per their claim), and amounts for harassment and litigation costs. The opposite parties filed a reply denying deficiency and asserting that the complainants failed to pay the instalments called for by the agreement; they pleaded that failure to make payments justified cancellation/forfeiture under clause 3(e) of the agreement. The opposite parties later failed to produce evidence despite multiple opportunities and were proceeded against ex parte. The decision in the matter was delivered on 05.09.2016.

Legal Issues Presented

  1. Whether the opposite parties committed deficiency in service or an unfair trade practice by failing to deliver possession of the flat within the agreed 21–24 months period.
  2. Whether the complainants were entitled to refund of the booking amount and/or compensation and interest for delay in possession.
  3. Whether the complainants themselves breached the agreement by failing to pay the balance instalments under the payment schedule and, if so, whether clause 3(e) of the agreement (providing for cancellation and forfeiture of deposited amounts) applied.

Arguments of the Parties

Complainants' Arguments

  • They booked the flat and paid the booking amount of Rs.8,60,000/- (receipt Ex.C-1) and executed an agreement of sale (Ex.C-3) with specific payment schedule and possession timeline.
  • Possession was to be handed over within 21–24 months from the date of the agreement, but possession was not delivered even after the lapse of that period and further months.
  • Construction activity at the site was allegedly negligible (only a raw skeleton/iron pillars), and they sought refund of the booking amount with interest, compensation for delay at the rate claimed, and damages for harassment and litigation costs.
  • They produced various documents in support: booking receipt (Ex.C-1), allotment letter (Ex.C-2), agreement (Ex.C-3), bank correspondence relating to loan (Ex.C-4 & Ex.C-5), and complaints to police/SSP (Ex.C-6 & Ex.C-7), among other exhibits.

Opposite Parties' Arguments

  • The opposite parties contended that the complaint was not maintainable and alleged lack of locus standi, estoppel, and that the complainants did not come with clean hands, having suppressed material facts.
  • They admitted receipt of the booking amount but asserted that the complainants did not pay the remaining instalments as per the payment schedule.
  • Due to non-payment by buyers and a fall in property prices, the opposite parties stated they faced financial constraints which affected construction progress.
  • They relied on clause 3(e) of the agreement which permits cancellation of allotment and forfeiture of deposited amounts if instalments are not paid within six months of the due date (subject to the first party's discretion to condone delay by charging interest at 18% p.a.).
  • The opposite parties denied any deficiency in service or unfair trade practice and claimed the earnest money stood forfeited due to the complainants' failure to make balance payments.

Table of Precedents Cited

Precedent Rule or Principle Cited For Application by the Court
Mapsko Builders Pvt. Ltd and another versus Sunil Dahiya (MRS.), reported in III (2013) CPJ 616 (NC) The cited authority involved a situation where the builder had received a sufficient and substantial amount of money, and a deficiency in service was found on the builder's part in that factual matrix. The court distinguished the present case from Mapsko: here the complainants had only paid the booking amount and had not paid subsequent instalments. Because the factual premise (substantial payments to the builder) in Mapsko was absent, the court did not treat Mapsko as requiring a refund/compensation in the present matter and relied instead on the terms of the agreement (clause 3(e)).

Court's Reasoning and Analysis

The court's analysis proceeded from the agreement of sale (Ex.C-3), which it treated as the foundational document governing the parties' relationship. The key analytical steps recorded by the court were:

  1. Identification of the governing contract: The court held that the agreement of sale (Ex.C-3) records the mutual obligations, including the payment schedule (Clause 3) and the timeframe for offering possession (Clause 7: 21–24 months from date of booking).
  2. Examination of the payment schedule and actual payments: From the payment plan in Clause 3, multiple instalments were due (with specified dates). The court found on the record that the complainants had paid only the booking amount of Rs.8,60,000/- and had not paid any of the subsequent instalments; there was no cogent evidence to substantiate payment of instalments.
  3. Application of clause 3(e): Clause 3(e) of the agreement provides that if the purchaser (second party) fails to pay an instalment with interest within six months of its due date, the seller (first party) may cancel the allotment and forfeit the total money deposited (subject to the seller's discretion to condone delay by charging interest at 18% p.a.). The court applied this clause to the present facts, observing that the complainants failed to meet payment obligations.
  4. Assessment of evidence about construction and delay: The complainant’s claim that construction was not carried out was supported only by the complainant’s affidavit. The court found the affidavit unsupported by corroborative evidence "aliunde" (from elsewhere) and therefore insufficient to establish that the opposite parties had not undertaken construction; there was no cogent evidence proving absence of construction.
  5. Distinguishing precedent: The court considered the Mapsko decision cited by the complainant but distinguished it on the factual ground that, unlike in Mapsko where the builder had received substantial payments, in this case only the booking amount had been paid. Therefore the rationale of Mapsko did not compel a finding of deficiency here.
  6. Conclusion from contractual terms and evidence: Given the complainants’ failure to pay instalments and the contractual provision for forfeiture/cancellation, and in view of the lack of independent evidence establishing deficiency on the part of the opposite parties, the court found no deficiency in service or unfair trade practice that would justify the relief claimed by the complainants.

Holding and Implications

Holding: The complaint was ex parte dismissed without any order as to costs.

Implications and direct effects:

  • The court dismissed the complainants' claim for refund, compensation and other reliefs on the basis that the complainants breached the payment obligations under the agreement and failed to substantiate allegations of lack of construction or deficiency in service with corroborative evidence.
  • The court relied upon the contract terms (notably clause 3(e)) to determine that cancellation/forfeiture could be justified where instalments were not paid in time; the absence of substantial payments by the complainants was a decisive factual point.
  • No broader precedent or novel legal principle was announced; the decision turned on the terms of the parties' agreement and the evidence (or lack thereof) in this case. The opinion does not state that it sets a new legal precedent beyond its application to the parties' contractual and evidentiary situation.

Procedural notes from the opinion: The opposite parties failed to lead evidence despite opportunities and were proceeded against ex parte (order dated 04.05.2016). Arguments were heard on 01.09.2016; the order was reserved and later pronounced on 05.09.2016. The court observed that the complaint could not be decided within the statutory period due to heavy pendency of court cases.

    RAKESH ANAND & ANOTHER v. M/S ROYAL EMPIRE (ROYALE MINAAR)

    FIRST ADDITIONAL BENCH

    STATE CONSUMER DISPUTES REDRESSAL COMMISSION, PUNJAB

    SECTOR 37-A, DAKSHIN MARG, CHANDIGARH. Consumer Complaint No.29 of 2014

    Date of Institution: 13.02.2014 Date of Decision : 05.09.2016

    1. Rakesh Anand s/o late Sh. Narinder Raj Anand, r/o H.No. 579 Top Floor, Sector 4, Panchkula.

    2. Rashmi Anand w/o Sh. Rakesh Anand r/o H.No.579, Top Floor, Sector 4, Panchkula. …..Complainants

    Versus

    M/s Royale Empire (Royale Minaar) through its Managing Director Sh. Jiwan Garg and Sh. Prince Garg having its site off: Kishanpura, Zirakpur District SAS Nagar, Mohali (Pb.) II Address :

    Regd. Off: House No.909, Sector-9, Panchkula (Haryana)

    ….Opposite Parties

    Consumer Complaint U/s 17(1)(a) of the Consumer Protection Act, 1986 (as amended up to date).

    Quorum:-

    Shri J. S. Klar, Presiding Judicial Member.

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    Shri J.S Gill, Member. Shri. H.S. Guram, Member. Present:-

    For the complainant : Sh. Anish Babbar, Advocate For opposite parties : Ex-parte.

    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    J. S. KLAR, PRESIDING JUDICIAL MEMBER:-

    The complainant has filed this complaint U/s 17(1)(a) of the Consumer Protection Act 1986 (in short the "Act) against the OPs. on the averments that OPs floated a scheme for allotment of built up flats in their project namely "Royale Empire (Royale Minaar)" comprising of 3 BHK having covered area of 1495 sq. ft and super area 1850 sq. ft approximately with all fixtures. The sale consideration price was of Rs.45 lacs only, which was to be paid, as per specified schedule mentioned in the agreement of sale. The complainants paid the booking amount of Rs.8,60,000/- on 27.05.2011, as per schedule, which was duly received by the OPs against receipt dated 29.05.2011 and a flat no.503, Block A was allotted, vide allotment letter dated 29.05.2011 and agreement to sell was also executed between the parties in this regard. The complainants paid the installments in time. As per the terms and conditions agreed upon between the parties, time was the essence of the contract. The possession of the flat was to be handed over within 21-24 months from the date of above agreement i.e. 29.5.2011, as such, the possession of the flat was required to be delivered on 29.5.2013. The time frame within which the possession of the flat was to be delivered has already expired and even further period of 7-8 months approximately has elapsed, but the possession of the flat has not been delivered to them till date. The complainants also lodged police complaint against OP, but of no use. They also served legal notice upon OPs, but all in vain. The OPs had never disclosed the details of installments to be paid and period up to which the total amount of flat was to be paid. The acts and omissions on the part of OPs not only amounts to deficient services, but also to unfair trade practice. The complainants have, thus, filed the complaint directing OPs to deliver the possession of the flat and to pay the compensation @ 3.50 sq. ft p.m on the amount deposited on account of delay in offering the possession, as per terms and conditions agreed in the agreement to sell and further to pay interest @ 18% p.m thereof as agreed and to refund them the amount Rs.8,60,000/-, which was deposited by the complainants. It was has been further prayed that OPs be directed to pay a sum of Rs.3 lac as compensation on account of physical and mental harassment, Rs.30,000/- as costs of litigation and Rs.10,000/- towards miscellaneous expenses.

    2. Upon notice, OP appeared and filed written reply and contested the complaint of the complainant vehemently by raising preliminary objections that complaint is not maintainable in the present form and complainant has no locus standi to file the present complaint. It denied any deficiency in service on its part. The complainant is estopped by his own act and conduct from filing the complaint. The complainant has not come to the forum with clean hands and has suppressed the material facts from the Forum. It is admitted that complainant had booked a plot with it for an amount of Rs.45,00,000/- and he had paid Rs.8,60,000/-as booking amount, but he had not paid the remaining amount. Many persons including complainant have booked their flats/plots with it, but they have not paid the full and final payment against their respective flats. Due to heavy fall of the prices in the property, the OP was facing financial problems and on account of non-payment of remaining amount of above said flats, OP could not raise the construction work over the property. The OP many times requested the complainant along with other persons to make the remaining payment of the amount, but they have not made the same. The complainant failed to make the balance amount of the flat, as per schedule and terms and conditions of the agreement. On merits, OP averred that construction work is at full swing but complainant has not paid the remaining amount to it. The flat was to be handed over to the complainant 21-24 months, but complainant did not deposit the remaining amount in

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    respect of his flat. OP many times requested to him to make the payment, but all in vain. The issuance of legal notice by the complainant upon it was denied. It denied any deficiency in service or unfair trade practice on its part. The complainant failed to deposit the balance amount with it, as per the agreement and as such, the earnest money paid by him is stands forfeited. It denied any delay on its part and prayed for dismissal of the complaint.

    3. The complainants tendered in evidence affidavit of complainant Ex.C-1/A along with copies of documents Ex.C-1 to Ex.C-13 and closed the evidence. But OP failed to produce its evidence, despite granting several opportunities. On 08.01.2016, the OP burdened with cost of Rs.3000/-. On 19.02.2016 OP again did not appear and last opportunity was granted to him for concluding the entire evidence on payment of cost of Rs.5000/-, but on next date none appeared on its behalf and hence it was proceeded against exparte, vide order dated 04.05.2016.

    4. We have heard learned counsel for the complainant as OP has been set exparte in this case and have also examined the record in this case.

    5. The complainant Rakesh Anand swore his affidavit Ex.C-1/A in this exparte case. He stated that he applied for flat with OP on 27.05.2011 and paid the booking amount of Rs.8,60,000/-. The OP received this amount, as per the schedule of payment and issued receipt dated 29.05.2011 in this regard, whereupon Flat No.503, Block-A was allotted, vide allotment letter dated 29.05.2011. Consequently, an agreement of sale was also entered into between the parties recording the terms and conditions of sale. He further stated that in his affidavit that the complainants got approved their loan from their banker so that the amount as required to be paid, as per schedule, be got paid within the scheduled time. The request of the complainants for enhancement of loan was not approved. He further deposed that time was essence of the agreement of sale and flat was to be handed over within 21-24 months to the complainants from the date of the agreement i.e. 29.05.2011. The grievance raised by the complainant in his affidavit is that the possession was to be delivered uptil 29.05.2011, but its possession was not delivered even after lapse of 7-8 months. The OP only raised the construction of raw skeleton in the form of iron pillar on the spot. The OP has not carried out any development thereat. The complainants sought refund of the amount of Rs.8,60,000/- with interest, which was deposited by them as booking amount. He further stated that in case the OP/builder failed to deliver the possession of the flat within time, then complainant/buyer shall be entitled to compensation @ Rs.3.50 per sq. ft for the period of delay. Ex.C-1 is receipt dated 29.05.2011 for deposit of the booking amount of Rs.8,60,000/- with OP. Ex.C-2 is allotment letter allotting flat no.503 to complainants in the project called as "Royale Empire (Project Royale Minaar) situated at Kishanpura, Zirakpur, District Mohali. Ex.C-3 is the agreement of sale recording terms and conditions between the parties. Ex.C-4 and Ex.C-5 are letters addressed to complainants by HDFC Bank with regard to approval of his loan. The complainants filed police complaint against OP, vide Ex.C-6 and complaint to SSP, vide Ex.C-7. The compromise, which was entered into between the parties is Ex.C-8. The legal notice is Ex.C-9.

    6. From appraisal of above-referred evidence on the record and hearing the submissions of counsel for complainants, it is found that agreement of sale Ex.C-3 is the basic document in this case. The relationship between the parties is governed by the agreement of sale recording terms and conditions to be performed by each of the parties. Clause 3 of this agreement of sale Ex.C-3 records the schedule of payment plan of Royale Empire, which is reproduced as under :-

    PAYMENT PLAN OF ROYALE EMPIRE

    Amount

    Installment No. Installment Due on mount Rs.)
    Booking Amount   ,60,000

    3

    Installment -1 27th Jun 2011 ,80,000
    Installment -2 27th Aug 2011 ,80,000
    Installment -3 27th Oct 2011 ,80,000
    Installment -4 27th Dec 2011 ,80,000
    Installment -5 27th Feb 2012 ,80,000
    Installment -6 27th Apr 2012 ,80,000
    Installment -7 27th Jun 2012 ,80,000
    Installment -8 27th Aug 2012 ,80,000
    Installment -9 27th Oct  2012 ,80,000
      Total ,500,000

    It is, thus, evident that first installment of Rs.3,80,000/- was due on 27.06.2011, 2nd installment of

    Rs.3,80,000/- was due on 27.08.2011, 3rd installment of Rs.3,80,000/- was due on 27.10.2011, 4th

    installment of Rs.3,80,000/- was due on 27.12.2011 and similarly 5th and 9th installments were to be paid at

    the time of possession, as indicated in the table above. The complainants only paid the booking amount of

    Rs.8,60,000/- and has not paid any of the installments to OP. There is no such evidence on the file to

    substantiate it. Clause 3(e) of the agreement of sale Ex.C-3 lays down that in case the second party fails to

    pay the installment with interest within six months of the due date, the first party shall have the right to

    cancel the allotment and forfeit the total money deposited, however in exceptional circumstances, the first

    party may at its sole discretion condone the delay in payment, by charging interest @ 18% p.a. The

    possession of the completed flat, as per Clause 7 of Ex.C-3 is to be offered by the first party within 21-24

    months from the date of booking. We find that complainants only paid the booking amount and have not

    paid the rest of the amount to OP in this case at any time. The complainants could not establish it on the

    record by any cogent evidence that OP raised no construction at the site of flat. There is mere affidavit of the

    complainant Rakesh Anand, which is not supported by any evidence aliunde. No installment was paid by the

    complainants to OP at any time. The complainants were at fault in not making any payment of the

    installment to OP. The complainants referred to law laid down in Mapsko Builders Pvt. Ltd and another

    …versus… Sunil Dahiya (MRS.), reported in III(2013) CPJ 616 (NC). We find that in the cited authority,

    sufficient and substantial amount of money was received by the builder and in the very circumstances of the

    case, deficiency was found on the part of the builders therein. In the case in hand except paying the booking

    amount, no other payment was made by the complainant to OP at any time. The complainants themselves

    violated the terms and conditions of the agreement of sale Ex.C-3. We, thus, find no deficiency in service or

    unfair trade practice on the part of OP in this case for giving direction to refund this amount. We rely upon

    Clause 3(e) of the agreement of sale in this regard, as parties are bound by the terms and conditions thereof.

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    7. In the light of our above discussion, there is no merit in the complaint and same is exparte dismissed without any order as to costs.

    8. Arguments in this complaint were heard on 01.09.2016 and the order was reserved. Now the order be communicated to the parties.

    9. The complaint could not be decided within the statutory period due to heavy pendency of court cases.

    (J. S. KLAR)

    PRESIDING JUDICIAL MEMBER

    (J.S GILL)

    MEMBER

    (H.S.GURAM)

    MEMBER

    September 5, 2016 (ravi)

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    RAKESH ANAND & ANOTHER v. M/S ROYAL EMPIRE (ROYALE MINAAR)
    (Sep 5, 2016)