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Smart Summary

Summary of Opinion — National Consumer Disputes Redressal Commission (08 Jul 2011)

Factual and Procedural Background

The complainant, Sujata Nath, filed Consumer Case No. 60 of 2011 before the National Consumer Disputes Redressal Commission (dated 08 Jul 2011) seeking total compensation of Rs. 1,50,00,000/- with interest at 18% per annum for alleged medical negligence and deficiency in service by Popular Nursing Home and multiple medical practitioners and associated entities based in Patna. The core allegation is that, during treatment for fracture of her hip and pelvis joints, the complainant was transfused infected blood and thereby became HIV positive, causing present and future medical needs and stigma. The complaint was filed with copies of medical records and various bills and cash memos related to treatment at Popular Nursing Home, Patna and other medical centres in Kolkata.

The Commission panel hearing the matter comprised Hon'ble Mr. Justice R. C. Jain (Presiding Member) and Hon'ble Mr. S. K. Naik (Member). Counsel for the complainant were Mr. Rana Mukherjee and Ms. Uttara Babbar. The respondent/opposite parties' appearance is recorded as NEMO in the record provided.

Legal Issues Presented

  1. Whether the National Commission can entertain the complaint in view of the pecuniary valuation of the claim (i.e., whether the claim quantified at Rs. 1.5 crores falls within the appropriate forum's jurisdiction).
  2. Whether the quantification of compensation at Rs. 1,50,00,000/- (and its head-wise breakup) is reasonable and properly supported for the purposes of determining the correct forum and admissibility.

Arguments of the Parties

Complainant's Arguments

  • The complainant sought Rs. 1.5 crores as compensation (with interest @ 18% p.a.), relying on her own assessment of the loss and injury caused by becoming HIV positive and the anticipated future cost of treatment and the attendant stigma.
  • Counsel submitted that the complainant was free to value her claim according to the extent of loss and injury, and that the quantum claimed was not excessive given the nature and permanence of the injury.
  • Learned counsel relied on decisions of the Hon'ble Supreme Court, including Tara Devi v. Thakur Radha Krishna Maharaj (1987) 4 SCC 69 and Nandita Bose v. Ratanlal Nahata (1987) 3 SCC 705, in support of the position on valuation and forum jurisdiction.

The opinion does not contain a detailed account of any specific arguments advanced by the opposite parties.

Table of Precedents Cited

Precedent Rule or Principle Cited For Application by the Court
Tara Devi v. Thakur Radha Krishna Maharaj, (1987) 4 SCC 69 Counsel for the complainant relied on this decision; the opinion does not set out the specific principle from this case. The Court recorded that counsel placed reliance on this decision but the opinion does not elaborate further on its application.
Nandita Bose v. Ratanlal Nahata, (1987) 3 SCC 705 The opinion quotes this decision for the principle that valuation of a suit depends on the reliefs claimed, the plaintiff's valuation determines the forum, and courts have power to prevent abuse of process by gross over- or under-valuation; also that certain questions as to quantum may not be resolved at a preliminary stage. The Court accepted the legal position reiterated by the Supreme Court decision but applied it to conclude that gross overvaluation may constitute abuse of process; it relied on the principle to scrutinize the quantification and forum choice and to direct return of the complaint for proper presentation.

Court's Reasoning and Analysis

The Commission heard the complainant's counsel on the threshold question of entertainability and specifically on the basis of quantification of the claim at Rs. 1.5 crores. The court acknowledged the cited Supreme Court authority (noting the principle that valuation generally depends on the reliefs claimed and that courts can prevent abuse of process by gross over-valuation), but proceeded to scrutinize the head-wise breakup of the claimed Rs. 1.5 crores.

The court observed that substantial portions of the claimed sum—Rs. 50,00,000/- for mental agony, Rs. 45,00,000/- as future HIV medication (calculated at Rs. 15,000 per month for 25 years), and Rs. 35,00,000/- for future medical expenses related to progressive immune failure—were not supported by any disclosed basis despite opportunities given to the complainant to explain the basis of these figures.

The court emphasised that compensation awarded by a Consumer Forum must be commensurate with proven loss or injury and cannot be arbitrary or imaginary. It noted that even if the complainant ultimately established negligence and deficiency in service, a Consumer Forum would not be able to grant compensation exceeding Rs. One crore (as stated in the opinion). Given that the claim exceeded that amount, the Commission concluded that the complainant should have presented a just and reasonable claim within the jurisdictional limits of the appropriate Consumer Forum.

The court further noted facts in the record — that the complainant is a Government servant of Arunachal Pradesh while the opposite parties are based in Patna, Bihar — and observed that, in the circumstances, presenting the complaint before the National Commission in the present form appeared to be an attempt to abuse the Commission's jurisdiction.

Holding and Implications

Holding: The complaint is ordered to be returned to the complainant for presentation before the appropriate / competent Consumer Forum after making suitable amendment in the complaint in accordance with law.

Implications:

  • The direct effect is that the complainant must amend the complaint to make the claim of compensation within what the Commission described as "legitimate / reasonable limits" and re-present it before the appropriate Consumer Forum with competent pecuniary jurisdiction.
  • The opinion does not announce a broader legal precedent beyond application of established principles on valuation and forum jurisdiction; it directs procedural remediation (return and amendment) rather than resolving merits or awarding relief.

    Sujata Nath v. Popular Nursing Home

    NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION

    NEW DELHI

    CONSUMER CASE NO. 60 OF 2011

    1. SUJATA NATH

    Quater No. 39, Chandra Nagar, Post Office Ramakrishna Mission, Itanagar,

    Papumpare

    Arunachal Pradesh 791113 ...........Complainant(s) Versus

    1. POPULAR NURSING HOME & ORS. Ashok Raj Path, Chouhatta Patna 800 004

    Bihar

    2. Dr. John Mukhopadhyaya Chief Consultant Surgeon (Ortho), Popular Nursing Home, Ashok Raj Path, Chouhatta,

    Patna 800 004

    Bihar

    3. Dr. Vinod K. Thakur Associate Consultant, Popular Nursing Home, Ashok Raj Path, Chouhatta,

    Patna 800 004

    Bhiar

    4. Dr. Arun Popular Nursing Home, Ashok Raj Path, Chouhatta, Patna 800 004

    Bihar

    5. Dr. Vikas Popular Nursing Home, Ashok Raj Path, Chouhatta, Patna 800 004

    Bihar

    6. Sh. Avishek Administrator, Popular Nursing Home Ashok Raj Path, Chouhatta,

    Patna 800 004

    Bihar

    7. Dr. Ashok Kumar Sinha Orthopedic Surgeon, Associate Consultant (Ortho) Popular Nursing Home Ashok Raj Path, Chouhatta, Patna

    Bihar 800 004

    8. Dr. S. Ranjan Vinod Consultant Physician, Popular Nursing Home Ashok Raj Path, Chouhatta,

    Patna 800 004 ...........Opp.Party(s)

    1

    Bihar

    9. Popular Diagnostics & Research centre Popular Nursing Home Ashok Raj Path, Chouhatta, Patna 800 004

    Bihar

    10. Patliputra Blood Bank Opp. E.N.T. Out Door, P.M.C.H., Ashok Raj Path, Patna 800 004

    Bihar

    BEFORE:

    HON'BLE MR. JUSTICE R. C. JAIN, PRESIDING MEMBER HON'BLE MR. S. K. NAIK, MEMBER

    For the Complainant : Mr. Rana Mukherjee, Advocate With Ms. Uttara Babbar, Advocate

    For the Opp.Party : NEMO

    Dated : 08 Jul 2011

    ORDER

    The above named complainant has filed this complaint before this Commission seeking total compensation of Rs. 1,50,00,000/- (Rupees one crore fifty lakhs only) with interest @ 18% p.a. till the date of actual payment of compensation alleging medical negligence and deficiency in service on the part of opposite parties in giving treatment to her. The precise allegation of negligence and deficiency in service being that during the course of her treatment for the fracture of her hip and pelvis joint, blood was transfused to her and the said blood was infected as a result of which the complainant became HIV positive due to which she has suffered in various ways and would require huge funds for HIV medication. The breakup of the amount of Rs. 1,50,00,000/- claimed by the claimant from the opposite parties on account of the alleged deficiencies in service is as under: -

    Sl. No. Particulars Amount claimed (in Rupees)
    1. For medical expenses incurred at Patna and Kolkata till date Rs. 15,00,000/-
    2. For expenses incurred till date towards Lodging, Food, transport between Itanagar and Kolkata for treatment at Kolkata Rs. 5,00,000/-
    3. For future expenditure on HIV medication @ Rs. 15,000/- per month for 25 years Rs. 45,00,000/-
    4. For future medical expenses related to the Rs. 35,00,000/-

    2

    progressive failure of the immune system

    5. For mental agony and harassment caused to the Complainant Rs. 50,00,000/-
    6. Total Claim Rs. 1,50,00,000/- (alongwith interest @ 18% till the actual date of payment of compensation)

    Alongwith the complaint, the complainant has filed copies of the medical record of her treatment

    at Popular Nursing Home, Patna. Various bills and cash memos of the expenses incurred in

    connection with her treatment at the said Nursing Home as also at some other Medical Centre of

    Kolkata.

    2. We have heard Mr. Rana Mukherjee and Ms. Uttara Babbar, Advocates learned Counsel for the complainant on the entertainability of the present complaint by this Commission. In particular we enquired from the learned counsel for the complainant as to the basis of quantification of the claim at Rs. 1.5 crores. Ld. Counsel for the complainant submitted that complainant is free to claim the compensation as per her own assessment keeping in view the extent of the loss and injury suffered by her. In any case, the submission is that going by the peculiar facts of the present case, the complainant has not made any excessive claim inasmuch as the kind of injury and stigma suffered by the complainant due her becoming a HIV positive patient and the treatment of which she may require huge money. In support of his contention, learned counsel for the complainant has placed reliance on a number of decisions of the Hon'ble Supreme Court viz. [Tara Devi Vs. Sri Thakur Radha Krishna Maharaj, (1987) 4 SCC 69]. In the case of Nandita Bose Vs. Ratanlal Nahata, (1987) 3 SCC 705 the Hon'ble Supreme Court held. In the later case, the Hon'ble Supreme Court has held as under:

    " The principles which regulate the pecuniary jurisdiction of civil courts are well settled. Ordinarily, the valuation of a suit depends upon the reliefs claimed therein and the plaintiffs valuation in his plaint determines the court in which it can be presented. It is also true that the plaintiff cannot invoke the jurisdiction of a court by either grossly over-valuing or grossly under- valuing a suit. The court always has the jurisdiction to prevent the abuse of the process of law…. But the question whether she was entitled to claim mesne profits or damages in respect of the period subsequent to February 1, 1985 could not have been disposed of at a preliminary stage even before the trial had commenced. That question has to be decided at the conclusion of the trial alongwith other issues arising in the suit. Having regard to some of the decisions on which reliance is placed by the appellant in the course of the appeal we are of the view that the matter is not free from doubt…"

    3. There cannot be any quarrel with the legal position reiterated by the Hon'ble Supreme Court. However, it is equally well settled that if a complainant grossly overvalues or undervalues its complaint by bringing it with the jurisdiction of a particular forum, the complaint can be directed to be returned for proper presentation. In the present case, assuming for the sake of arguments that the averments and allegations made by the complainant are correct and complainant may be able to substantiate the same one day, the important question is as to whether the complainant can validly or legitimately claim and granted compensation as high as Rs. 1.5 crores.

    3

    4. From the head wise breakup (Supra) of the compensation, it is manifest that out of the total sum of Rs. 1.5 crores, the complainant has claimed a sum of Rs. 50,00,000/- towards mental agony caused to her and Rs. 45,00,000/- for future expenditure on HIV medication @ Rs. 15,000/- per month for 25 years and further a sum of Rs. 35,00,000/- for future medical expenses relating to the progressive failure of the immune system. The complainant has not disclosed the basis of arriving at the said figures despite opportunity granted for the purpose. What has been submitted is that the complainant has suffered irreparable loss and injury and to mitigate her present and future conditions, the amount claimed is not excessive. We are unable to accept the said statement because the compensation claimed or which a Consumer Forum can grant on the defect or deficiency being established has to be commensurate with the loss or injury suffered by the complainant and cannot be arbitrary, imaginary or for a remote cause. We are not trying to prejudge the issue but at the same time we cannot be oblivious of the legal position that even if the complainant is able to establish her case about the negligence and deficiency in service as alleged by her in the complaint, a Consumer Forum will not be able to grant her compensation exceeding Rs. One crore in any view of the matter. We are therefore, of the considered opinion that the complainant ought to have made a just and reasonable claim for compensation, which could be entertained and answered by the competent as Consumer Fora i.e. a District Forum or a State Commission, which has pecuniary jurisdiction to decide the complaint where compensation upto Rs. One crore is claimed. Even otherwise, we may note the complainant is a Government servant of Arunachal Pradesh and all the opposite parties are based in Patna, Bihar. In these circumstances, it appears to us that this complaint before this Commission is nothing but at attempt to abuse the jurisdiction of this Commission.

    5. Thus, having considered the matter, we are of the view that the complainant should suitably amend her complaint so as to make the claim of compensation within the legitimate / reasonable limits and to file the same before the appropriate Consumer Forum.

    6. In the result, the complaint is ordered to be returned to the complainant for presentation before appropriate / competent Consumer Forum after making suitable amendment in the complaint in accordance with law.

    ......................J

    R. C. JAIN

    PRESIDING MEMBER

    ......................

    S. K. NAIK

    MEMBER

    4

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    Sujata Nath v. Popular Nursing Home
    (Jul 8, 2011)