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Sections
cm IA'mSGARH ACT
(No. 23 of 2011)
THE CHHAITJSGARH LOK SEWA GUARANTEE ACT, 2011
TABLE OF CONTENTS
I. S 'lrl. 1i1le, extent, cnn 1menr.:cmenl and application.
2. Definitions.
3. Right ll.l btain Lok~ iewa in stipulated 11mc.
J(
4. Liuhility l(l deliver Lok Sewa m stipul.aleJ lune, impo~i11on, reco~cry nnd p •t)'lnL'lll 11l l:O!>l.
5.
6.
7.
8.
9.
10.
Appointment of Competent Officer
Liahility for l"urnishi ng false information to obtain Lok Sewa.
Right of Appeal.
Deemed :,crvice com lit ions.
Power lo make rules.
Po\lier 10 n:movc difticullies.
566 ( 51
Mmféfltnmzon x
@
566(5)
Sudan:
I0.
(THHA’I‘I’ISGARII ACT
(No. 23 of IN I)
THE (3HHA’I‘I‘ISGARH LOX SEWA GUARANTEE ACT, 1011
TABLE OF CONTENTS
5 m1 liflc. cxlcnl. cull tmenccmem and application.
Dflinhiotls.
Right to obtain Lnk .‘v‘ewa in stipuhled lime.
Lmhilily to delavcv (41k Sewa in xtipulntzd lime. imposition. recuv cry and puymcul M cost,
Appointment nf Con lpetent Officer.
Liahilily for furnishi n3 Ills: infonmlion to obtain (at Sewn
my“ oprpcal,
Damned service com litions.
Power to main lulu.
Pom-1 l0 mwdil'fiwhiu.
E-t-1:- { t,)
--- ====-=======:--=====-=
,1ior1 1hk, 11,.tcnr,
,·•1m1u1r1u. t111\·nl • .uul
up1>liruhc,11 •
CHHATI1 GARB ACT
(No. '.D of 2011,
THE CH HAT' nsGARH LOK $EWA GlJARA 'TEE Al'T, 20ll
I
An Act lo provic. lc for the deli-very of certoin publil· service to citilens by lhl.•
Stole GoV('rnment, local L ,ndies, public itlithoritic or agencie within the stipulated Lime,
nnd lo 'th the llahilitic,; of person\ n:-.pnn~lhlc for deli Hr.} <>f ~uch service,; in the l'Hnl of
d<'foult nd for mntkrs Cl 11111<' "It'd therewith or iudcknt.al tlu:rcto.
1:1,· 1t ~-11.1 ktl 1-i,• 1111• < "hhatti. _1 ,1rh l.,~J21 l::11urc in 1h,• S1\f)'-M!C11nu Yl·:11 rit 111,• R, •pull
lil "r 1111\i. , .1 1 1·J :·.\ ,
I.
, ....
t I I Chis P • .; I mi.ly he c:1I Id ihtl Chhallisg,11h L it S, 1.'11 ( ,uJI,11M,· Acl '201 l
(J) h sh:111 con11.· in111 11111.i- 011 ~ULh d:iu• J~ till' Slat< <,11vc · 11111l'II' 111:i , h) 0111
l1catil, ninth\: 0111-1 t! \Jdl.~tll , ap1w1111 .
(4 1 Jiu A l"t . 11 ,111 appl y Ill ra '"'' ,1flp11 l)ll'.d lo 1141V t.lVl 1 •,:1v1n·i. l)I p·> l II
co11nct· ti •n ,-1111 th ~ ,1!'1111r, ofthc <~nv,_11,ment of ( lihal't 1,µ:1111 l,1, iii IHkl1,
puhlil' . 1111h1,111i.•-.. ,11 ,1 ,•,: 11 , i ·, whirh m u\lon1,;d, ,oul ,,1Jkct 111 .,.ul, r.11111.,lh
linann· d h~ lhl'. ( ;riv,·• ,111 : ..
In 1hi,. Acl, unlc ss lhc crn11cxt 111lw1w1,c r~ .(Llllii'-,-
(a) ''Appel lat.: Au1f1nrtl) · muuns an nl l'u.:..:1 not ilkd I· y 1h· GCJvcrnmcnl. loc:1!
holly, 1 >ubhc au!horiue~ tll agencies :1, lhL· c:1~c II uy ~- anJ inv,:!'.t~<l with
1hc po w1;.r to hcilr appeal~ against the order~ in,;s1!d hy any Competent
Office, unJcr this Ac1:
(h} ''Competent Officer'' mean· an officer ,.o nol1ficd hy 1hc Govern01cn1. JOl)id
hody, I 1ublic authority nr 11gcncy as lhe c3li.t.: may ht:. under s.:cuon 5 or 1h1s
Ac·t, and empowered to imp<><;e coi.t for default or <l ~lay cctui.ed by lht: per-
son rcsponsihle for t.lcliver>- of Lok S'ewa:
(c) ''Dcpartmcn1" mean. a derarlnicnt of thl' Govcrnmt:nl •>r a section. divisiun.
branch. office or cons1itucn1 unit, or by whatever name called, of u local
body, p11hlic authority or egcncy as lhc ca~c may be;
(d) "Govern Ticnt" meons 1hc Go .. i:rnmcnt of hlHlllii;gnrh;
{e) "Local b,>dy" means and include.-; any aulhority, 111unicip,dlly, panchaya1 or
any other body, by whutcvi-r name c11!1cd, for the 1ime hcmg invested hy law
lo render Lok Sewa within the Slate of Chhauisgarh or lo control, manage or
regulate such scrvici:.s w11hm a ~(h!c1ficd local arl'n thereof;
(f) "l,ak s~wa" meiin ... and ini:ludc 1:iti.11:n rcl;1tcd put he ,ervil:e~ notified un-
der section '.i;
(g) "Nolificution" :ind "Notified". wh •re the context so require~. means nod
rt:latc Lo a nn11fic1111on puhli,hcd in 1:,e otfa·ial G1w.:Hc,
(h) "Prcscrihctl" mcun, prc~crih••d hy lhc 1ulc• made u111kr thi'i Acr:
(1) .. Puhlk 11u1lwri1y" m1..n11.- ·111~ ,1u1li.1fll y u1 hrn.l) 111 in~111u1i1111 ol wll gmw-
nancl.' c,1uhti,hcd rn rnns111u1l·u hy :11w hw 111,,Jl· hv tht: l.c.:~1. lu111ri: ,,f lw
\l;llc ofChliallisgarh or co11,1it11kd In a nutil1rn1iun 1,,ued or ord.:r m'.1Je
see (a)
Slmrl Illlu. I‘lltlll-
nymmnicemrnl Iml
upplirnllull .
Mlillnm.
THE CHHAT’I'ISGARH LOK SEWA GUARANTEE ACT. 10” ‘
mtg m, Mam mun ;
CHHA’I’HSGARH ACT
(No. 23 of 20”)
1
An Act in provlc‘ In for [he delivery of certain puhlic servica to minus by an:
Stale Government, local k undies, public ulthnrilles or agencies wlthln Ill: slip-rifled n'm c,
Ind to fix the llahllilies al persons rL-spunsibk- for delivery 0! mil 91::ka in (he Wunl n!
default and for mull-ms u mnccled [herewith or inclrlonlal lherclll.
Bu llk'nzlik'dhl'll|\'('|lhzllli\1!:lrlll.-:}!l\‘l£llul'clnlhl: Sixiywcnnd Your nl lllc ll: 'pullr
lu ul‘ lmliu .i~ I M :-.-.x
|. (I) This A in may hc culled llh: Clilmmsgmli bil- St w" (mamnluc Acl 2i >l I
\ll ll ('le‘ ml» in III»: whole Slum nf (‘lihauisgmh
(I'll ll “la! 1 crum- inln lmw nn such (law As [he Slaw (‘mw’nmcn' may, by mm
licaliu n lll \hu 0”]qu \ia/xuc. amuulll
Hi This A n mull :ipplv In pcnn 'ppu mm) In my mm bclvu'm m past. 1.;
tonne: llun wnh Alli: .x ». um".- (Jm-unmcni nfChhm‘nsgnrli lmul 1mm-
pnhliu ,llllllnnlu » “I ix.» u lL'\ whim air owned. mnlmllml «n .slibwlamllnlh
Iinnnrul h) lln: (FM/warn» n
2. in mi.» Act. unlc 55 mi: conlcxl when-wry: ruqunu.~
(.1) “Anna! lan- Aullmriiy“ munnx nu nll’lcui mnilicil l-y lec Govern-“cm. low!
body. public aulhariues or ugcn 'ics as lhu LJhL' may he. and invested wim
ihe power in near Appeals against the orders pawn! by Iny Compareni
Officer under [his Acl:
(b) "Compelenl Officer“ than; an oll‘w so nullfied by [he Gnvurnmcnl. local
body. public aulhurily or ugcncy Is the case may he. undcr saclion 5 of [his
Act, and empowered l0 impose cost for dcfaull or delay caused by Ilia per-
son responsible for delivery of [air Sewn:
(c) “Dorm imam" mcans a department of (he Govemmunl or I sociinn. division.
branch. offlc: or consliluunl unil. ar by whucvcr name called, of a local
body. public authority or agency as Ilic cm: may be;
(:1) “Government" means llw Governmenl of Chhlllllfiugfil'll;
(a) “Local budy" mums and includes any aulhorily. municipalily. panchaynl or
any olhcr body. by whalevur name called. for the lime heing invested by in»
lo render Lak Sawu wilhin lhe Slalc of Chhanisgarh or In comml. manlg: ur
regnllle such services wilhin a specified local area lllerenf;
(f) “Lolr Szwa" means and includes cilivrn misled public ierviccs mlified un-
der seclion 3:
(g) "Noiilicllion“ and "Nulil‘icd", where the conicxl so requires. means and
relun: Lo a nniificnlimi publisncd in Iiie olficinl Gazelle;
(M “Prescribed" moans nrcsclihed by the rules made under this Ad:
(it "I’ubl nuiliuriiy" munns miy nuilmrny m hmly nr inmiuiinn nl'mll gowr-
nnnw «inhliwhed m cnnslilulud by any law manic hy the Lugislmum (Irihi'
Stale nr(‘lvlmlusgarl1 ur cunxuiuiiud Ily a minimum. waned or nrder [1|ch
1·,
lw
uk
l.
4.
O'ffiWI~ (I~,~ 12 ~ 2011
,y the Governm~nl; ru1d includes :-
f unc) a bocly owned, con1rolh:d or suhstam1ally financed by rht Govcrn-
mcn1;
(two) a non-gm emment organization s.ubstaniially linam:ed, di rei.:tly or
indirectly, by 1he funds provided by the Government; and
(three) an organization or body corporate in ifs capacity as an inslrumcn-
lality of 'S,'ute' as defined under article 12 of the Consti1u1,ion anr.l
rendt:ring Lok Sewa in lhe Stott: ofChhattisgarh.
(j) "Ruic" means a rule , nadc by lhc Govcrn111cn•. under thii-. Act, nnd 11otitied
a~ such,
(k) "Scipulotcd time" mean., the maximum time. nolit'icd under Scl"Lion ;\ nl 1h1s
Act, to provide Lok Sew,'1 or lO deciJc thi: uppeal by 1h1.: .ippell111c uuth .irity.
( l) E\lcry person ~hull hav,e tht: right 10 ohlain Lok Scwa in the State or
Chhallil>garh. within the s tipulatcd time as nori!ied from Lime lo Li me hJ, 1hc
State Government, •n act ordancc with the provisions of this Act.
(2) Every nrpli.:ant who fai :s to obtain Lok ewa within the st1pula1ed 1i1 Tie,
(I)
hall he cnlitl\:t.l to rct:eiv ti cost ,,s provided unucr ~ub-seclhrn (4) of Si.:cl inn
4, 111 respect of hb applu :I.Ilion, in the rnunncr n. niay be pre,criheJ
Every department shall designate Lhc pl!rson(s) n.:spon~ihh.: r 1r 1,k:livcri1 g
Lok Sewu frum the date of commt:nccmcnt of this Acl, and 1lw fuel of ;,uc11
designation shall he dis11l1.1ycd in some conspicuous part of the dup:..rtmcnt
for lhc inforrn:itmn of g encml public.
(2) Every person responsib II! for delivering Lok St!wa rcfl!1Tcd LO in sub-scclion
(I) shall deliver such s i::rvkes in accordance with the notiticauon under
Section J .
(1) Every upplication for u.,J.. St'wa shall be ncknowledgcd by thl' pi;:rson
responsible for delive1 ·ing the service or by 1h1~ department, as the case may
be. rind every applica 'll ~hall be entitlt:d 10 obtain the status of hi~ upplica•
Lion m the manner as may he prescribed.
(4) Every person respon sihk for delivering Lok Sewa who fails 10 deh1,cr such
scrvil:c,, within Lhc •,tipulatcd time shall he liable 10 puy costs al the rate ol
ont: hunJred rupct:11 for ench day during the p•:riod of delay, 1f any, :,ubject
to a mu xi mum cos'. of one thousand rupees, whi"ch shall be recoverable frorr
him towards payr nenl to the per~on applying for Lok Sewa 111 respect of
fadun; l~1 t>hlain ~uch serv1i.:c.
PrO\ 1 ded tha!. 110 i;o~ts sti:111 h~ recovered from the p.:r~on n.:,pon
sibk frn dcl ncr!n_g L11k. Sewa unli.:,$ ho.: hw, he<. n servt:J with a no1ic,· nnd
has hcc•, f',ccc,rdcd a ri•u,onilhle: npportunily tot >e hcarJ by tht: f'o!llpl lenr
Oflkt·1 . ,n the m~mnu a" 111.,y ht: rrcscribeu:
Providl:tl run her thut , no cost, sh:1l1 ~c r1.:uiv.r11hlc, v. l,1,;n.! 1h1.•
ap•iJl '1c ,; 1., ,n· for .'1•a::h ,c,vici.: i~ 1klic1cnt in any 1,a1111,:r anti such ckfk1cnc:1
t->.a~ bt'.L'f indic::it•!d in the a1.~11nwlt:dgm,·111 i.·kin.:d I • 111 ,uh ~ei.:111111 ( I)
rwvi,Jcd Ul\f> 111.11 m1.:1"h ,hnll li1,; 1i•i.:mc, !hh.:. \lllL'll' !he kh•,
in de! I\( 'mg ',U(;h s,n·1et: I~. 111 tile npi111,111 t ,r ti IL" C'o1 !If 1c1u 1t I )1'111.··.r. rJWl/ l).?
to rc:i~,1 •1, h1.· yonJ the 1.:nntml of' the rc1,,, 11 11,;•.1111n~1hl, • frn Jd1v.:1i11g / .,,,_(
Sewu
566 (7)
lllKill In ,,ht1tl n l.uk
Wwa In s1lpul11lcd
1lmc.
Lh1hillly In rldl1<·r
l .tJk. Stwll in ,1ip11•
luted time, l111vo,.,lin11,
rec,wcry 01111 p,1y-
mcnt uf eo,.1.
t-i
:lll'
ttit‘
Wmfifimzmzon
556 (7)
(i)
(k)
(l)
('2)
(l)
(3)
(4)
' uppiici‘n .
Hy the Government; and includes :—
(tine) a body owned, controlled or substantially financed by the Govern-
mcnl:
(two) a non-government organization substantially financed, directly or
indirectly. by the funds provided by lllc Governmcnl: and
(three) an organization or body corporate in in capacity I: an instrumen-
tality ol' ‘St‘ale' as defined under article ll of the Cansli uttinn and
rendering Lnk Sewn in the State or Chhaltisgurh.
“Rule" means a mic made by the Government under this Act, nud ”milled
its such;
“Stipululcd time" means lht: maximum time. nttlil'nztl under Section 71 uflhts
Act. to provide erk Sam at [D decide the uppclll by the Jppvlllllc uull’l urity.
Every person shall have the right I0 nhtatn Lnk Sewn iii the State or
Chhttttisgnm. within the stipulated time its notified from little tn time by the
State Government. in act ordnnce with the provisions at this Act,
Every itpplitzttnl Wiltl rat :s to obtain wk Srwct within the stiptttitiud time,
shall ht: untitled l0 receiv e cttsl as provided under subdtectitm (4) (ll 5ch inn
4. III respect nl' his itpplu ration. in lht; murmur as may he pit-\crihcd,
Every department shall designate the pcrsunts) rusp-tmihlc 1'" tlclivcri‘i is
Lalt Sewn from [he dule 0f commencement uf this Act, and the incl at sucti
designation shall be displayed in some conspicunus part of the tlepttrlrnenl
for lht: information of g eneml public.
Every person responsib ll: fur delivering Lak Sewn referred to in sub-section
(I) shall deliver such 5 ervices in accordance with the nmil’tcation under
Section 1
Every upplicalion for Lak Sewn shall be acknowledged by the person
responsible for delivm ‘iflg the service or by the department. its the ruse mny
ht:v and every uppllcfl‘nl shall be entitled I0 obtain the status of his applica-
tion in the manner as may be prescfihedi
Every person respon hilllL‘ lnr delivering Lak Sewn who fails to deliver such
serviuet within lht: 'itiptilztted time shall be liable tu pity costs tit the rate at
one hundred names for each day during the period of delay, if any. subject
to n minimum cost of one thousand rupees. which shall he recovernhle frorr
him townrds pflyknem tn the persnn applying for Lit/t Sewn in respect ol’
t‘ailttru tti nbtttin puck nelVlCr.
l’rm’t dad (but. no HMS Sllilll he recovered hunt th‘ riarxtm nit-pit",
sihlt: l'tn del tit-ring Lult St'wa unluxs ht: hits hue n start/ml will! a nttticv tintl
has hum- vicctmdcd it l't‘u\illldl‘lc nppttrlunily to he ltt..trtl hy the (‘ttntpt lent
Offiucti in the llliltlllwl us lusty be prescribed:
PIOVldL‘ll l‘ut'tllcr lhzttr no Cunt» shrill he rmwt-ruhlc, wlturc lht:
l'nr s‘t'iult aL‘IV’ItC it tlclicient itt tiny tnttnnin' tutti such dcltt ncy
cut-:d in the tttltttttwlutigtiit‘itl it'i't'irt-tl in in kill" menu!) (.1).
h as bwi
i‘t‘trviLlud All“) llllil. lm Ctlxh \llllll llu tt‘tzmt‘i title. \KllL'It,‘ the tlcllt'v
intlcltti ititgnuulv tuctmn lllL'tlDlllltlll tti'llit-K titnl lClClll lll'lit r. timing
in mun-it beyond the L'illlll'ul nt’ttit- mm" italiiiiiiintn lm dt'liwlillg mi
Swim
ttttutt ll) uttttttn lurk
t'mt ttt .vttptnttttit
llmi
Lluhlllly ti. niititti
um .‘tewu iii \li]
Itllcdllnh' lpohi
r-tutmy tit-u pay-
ment lll'ulAL
5~6 (8)
Ap,oolntmr.nl of
Com,•"l:U'nl Offlttr.
1,labllilJ for
ruml~hln~ fal"'
lnfornuitl<1n l,i obt•in
I.QI. S,..i,.
11bgbl or Appeal.
Deemed 1r.rvlcc ,·on-
dltluns.
Powtr tn make rule...
6.
7.
g
9.
(5) ~Inc m nncr of recovery of cnsr and paymcnL to the apr1,1Li l under suh-
ection (4) shull he a1 mo.y bl· prescrihed
Every dep anmonl shall notify one or mori: rxir!>ons, nnl he low th : r.:ink bf the pc11iun
re pon 1h te for delivering lo,'<. Sewa, as t:0111peten1 officer for the purposes of llus
Act.
No person shall submit any applicuuon which contains any t't1c1 or intomptinn. "'h• h
he knows or has reasons lo hchevc to he fnbc, 10 olltain my :...oJ..- c11·t1. anu h<! wl
furnishes .rnch fact or inforrn.itmn, nay be llahlt! for cnminttl ,1c1ion unckr th.· la I 1
1he umc he; ing in forcei
(I) Any person who is ugJtm.:vc1I hy on order pw,!.cll I ,y th · C11mpctc111 Oni, •
under lbrs Acl, shall bt: cnlitlcd 10 file an :iprw al hcl'ore the pp.:!!
Anthority, in lhc rna11nc.1 as may~ pn.::-1.:ribi:.d. \I 11hin a period ntll c. l'cc 1
ir,i., thirly Joys fwm the receipl of1he irnr,ugnc,·J order: nod 1hc \ppiJ l:r•,
Au hority shall dci.:idc the appeal wi1hrn u mJxi mum period of 45 d11y~ fl w,
the date of institution of lh • appt:i.11 and w1,1ik occidmg tht: appeub .;hall
follow th~ pnnciplcs of 1101ural ju,;ticc. Tht' 1>rdcr or 1h • appellate authorit
shall be final and binding.
(2) Ever,' department shall nolit'y .i person nol hcing h.!low tlic rank
Compclcnl Ol'!i ·er. 10 ~ thc Appcll.ne Aulhorll:, for the purpo~c., ol
St:Clion (I).
{;\) A cop} of the ortler mad· hy the AppdlHh! J\utho111y. in n:i-;pn;t of a p ,,
1·espon-,ible for <lclin:rin' /.,1J.. ·ewu ,folll Ill! torwnrd •d 10 1lw dcpn111,1t
h •aving adminisrra1ivc or lhdplinm ~- con,ml ov ·r such f)l!r:-nn tor I, · 111
n 1aintained in the record pcrlainin!, lo thu work rclakd performance nl th
p,:rson for taking such allmrniblrau·,c i1c1ion as ducmcd appropria•l· b)- it
The provisions of 1his Act shall be in addition IO, :ind not m deroga1111n uf', lhc :.en,.
conditions, the disciplinary anJ linanc-ial rule! and ,uc h ulhi:r service mks and rl~
ialions n ar: applicahlc lO the person ret-pnn sibl~ fur ddiwrini Lok Sc-wa.
(I) Tht · Govemmenl may, by nu1ific oti,111, mukc rule~ for cnrryini nul ti.
pro visions of this Act
(2) In J ,ru11cular, and wi1hou1 prejudice lo the gcnerolily of the ton,go111g pow1
sue h rules may provide for all or any of the folll)wing multen., namd)
(a} lhe manner in which cost for failure lO c.,btain Lok St:11•rJ is to "
received by the applicant undc.r section 3 and its payment •~ lo I~
made to the applicant under sub-section (5) of Seclion 4;
(b' the manner m which an applic111ion for Lok Sewa is to ht- acknowl-
edged and iL, s1atu 1s to be obtained hy !he applicanl under ~u
section (3) of Section 4;
(c) the manner of is uing noti1·c. the proce!dur,! forhcunng h-y Compc:-
lcnl Officer, ,md the manner of fixing the liabifity of cos 1, and ils
recovery under sub- ec1ion (4) nf Scc111,n 4;
(d) 1hc manner of preferring an llflµ,.:.JI anJ 1hc procedure governi~g
J1sposal of such appeal by the appcallulc a11thori1:; under 11ec11on 7;
(c) any other matter which 1s requtrud lo oo, or may be r•c~cribc·<l.
(3) Every rule made under thi · Acl by the Government shall be laid, w. soon u
m:iy he. nfter i! rs madr. before I.he Le islat1ve Asc;cmbly of the State.
sects)
www.mumzon , ,'
Appoint-em 0!
animal Ofllcu.
Lublllty lur
lunlilllll lllk
Irfirmflun lttahuln
bk Snot
Right “Appell-
Dtau! "Wk: truth
mu I» III]: rules.
t.
8.
9.
(5) The mmnu of recovery of Cllsls and payment to the appliflr l under huh-
secl'ton (4) shall he as may be prescribed.
Every dept anthem shall nolrl‘ y one or mun.- persons. nnt below the rank pf thc permit
respnnsiblc for delivering Lek Sewn. as competent officer fur the purposes of "1B
AcL
No permn shall submit any applicutr on which contains any fact or inlamiuriun. wln It
he knuws or has muons tn balievc to be false. to obtain any Link Sam and n: n:
furnishes such factor infortnalittn may be liahlu for criminal .rctiun untlcr lilt' Lru - t
Ih: tint: being in [onst-1
(1) Any person who is aggrieved by an order pnssctl by the Competent 0m. .1
under this Act. shall be entitled to file an nppt‘ a] hufnrc mu Amt-u
Authority. in thc manner as may he prcwribod. u ‘ilhin a period not ElL'L‘t' v
ing thirty days from the receipt althe intpugmrrl nnlcr; and the Appciln‘.
Authority shall decidethc appeal within a maxi mum puritid OHS Lilly) I'm".
the date of institution of the appeal and while deciding lhc nppcalt shall
follow thu plinciplcs of natural justiccr The nrdcr of the appellate nuthorit»
shall be linnl and binding
(2) Every dupanntent shall notify a person not being below the rank 't
Compclcm Ollicur. to he the Appellate Authorily lor the purpom nl
mlinn (I).
(I) A copy of the unkr made by the Aprullntu Authufily. in mpcct ul'n pit
responsible for dalivcring Ink Sewa. shit" be forwarded It) lhc dcpurtnu
having adminislrnliw: or 'nm y cnntml over such pemrn for hem
maintained in [ha records pertaining lo the work reltncd performance “I .1,
prison for taking such administrative nation as deemed appmpriaic hi :1
The pmvisl ons at this Act shall he in addition tor rind not in derogattnn nt'. lltc .sm \ n
conditions. the disciplinary and financial mice. Ind such ulhtzr serviu: rules and m
latinns us at = applicable to the person rcspnn siblc for delivering Lak Srwu.
(I) The Government may. by nullfi< ration. make rules for unrrying nut lit.
pm visions of this Act,
(2) In particular. and without prcjutliae to thu generality ul'lhc fomgoittg flown:
wt: h mln: my pmvid: for all or any of the following mums. numely 2-
(I) tlt: manner in which cost for failure to obtain Lair Sen-u it in he
received by the Ipplicant undcr section 3 and its payment is to he
mmie to the appliunl undwsub-uclion (5) of Soction 4;
(ht the manner in which an application for lolr Sm rs to he Icknowlv
algal and its status is It: be obtained by lhl applicant tmdt-J snhr
Indiana) of Section 4;
(c) the manner at issuing ttotitzc. the procedure for Marin; try Curnpt»
lcnt Officer. and me mnnnerof fixing thu lisbility of cast. and its.
tummy untlcr snb—seclimt (4) nl‘ Section 4:
(d) the manner of gardening M I'M and the procedur: lovernihg
disposal oltuch appeal by the Appallttlc ttntharily under tecnnn 7;
(c) any uthur matter which is requiru! in he. or nr-y be prescribed,
(3) Every rule math: under this Act by the Government shall be laid. usoon it»
may he, after it it tnndc. before the legislativc Assumhly orthe State.
566 (?) 0tt1(i'I~ ~. ~ 12 ~~ 2011
-=========-=======-========--==============-===-
10. {I)
(2)
I•, ''\ .
If any difficult.ii IIJ ises in giving effect lo the provision. 1! tbi:.Act, the Govern-
ment may, by onkr published in lhe official g11zctte. mi..kc such provi:.iuns ntJl
incom,b1enl wilh the provisions of this Act, as appear to il to he 1wcessary or
e,pcdient fo1 removing the difficuhies:
Provided that, no such orders \hall be mode after the e,tpiry of a
pt,riod of two years from the date or commenn!m1tnt or this Act
Every order mud1,; under lh1~ section ~hall, as soon us may be, after i: h made,
bt· laid hefore the Legislat ivc Asscmhly of the Statt·.
Pow.:r ,,. l'ClhthlC
dlfflculllts,
WP, mm, farm 12 max 2011 566 (a)
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intensifier“ will: the yrovisluu nl’ this Act. as appear to it to be necessary or
ex pcdienl for removing the difficulties:
Provided lhu. no tuch orders slull be made alley d5: cxpiry of I
period nf two years from the dune of commencement of lhl! ACL
Every mder mm nude! Ihin section shall, as soon us may be. after i: is nude.
be laid before Ihe Laginlm ivc Assembly al' lhe Slam
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Raipur. the 12th Decemhe,: 2011
NOTIFlCATIO
No. FJ-1/2011/1-6.-ln e,.erd ofpowersconf,:rred by sub~sc:ction (3)ofSectlon I c1ftheChhllldlgJU'h Lok
Sewu Guaran1ceAc1, 2011 (No. 2.1 uf201 I), 1hc S1atc Government, hereby, appoints the Lwelth day of Dt.>cember. 2011
ai; the <l 1e on wluch ~d Act shall come into fore~.
, ..
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By order and in lhe name of the Ooven, :,r of Chhattisgarh,
NIDH[ C "'HHlBBER, Secmary.
..
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Aft.r~.~-
Raipur, the 14t December 2011
NOTIFJ CATf ()N
No.F3-2/201 l /J-6.-1ln exerci e of the _::,ower conferred by sub--secti on {l) of Section 9
of the Chhallisgarh Lok Scw;1 Guarantee Act, ?Oll I o. 23 of 2011), the St.ate Government.
hereby makes the following rules for laying down the procedure for preseAing application,
appeal and payment of cost, r 1amcly :-
RULES
l. Short title and comm~ncement.- (1) These rules may be called the
Chhattisgarh Lok r.;ewa Guarantee (Aved~m, Appeal, tatha Parivyaya ka
Bhugtan) Niyam, 7 01 l.
(2) They shalJ come into force from the date of its publication in tt;1e Official.
Gazette. . ~
2. Definitions.- (1) In these rules, unless the context otherwise requires,-
(a) "Act" m,eans, the Chhattisgarb Lok Sewa Guarantee Act, 2011 (l\lo.23
of201 l'J;
(b) "App,~·uate Authority" means, an officer 1~rnpowered in Section 2(a:.'.)
of tbf~ Act who can hear appeals against the orders passed by the
Com·petenl Officer;
(c) "C1Jmpetent Officer" means, an officer empv1wered to impose cost for
dr.fault or delay caused by the person respons.,ble for delivery of Lok
'Jewa as mentioned in Section 2(b) of the Act;
{d) "Cost" means, cost as imposed for paymer. t by the Competent
Authority on a person responsible for delivering Lok Sewa for the
services specified in Section 4( 4) of the Act.
(e) "Department" means, a Department of the Govei nment or a section,
division, branch, office or constituent unit, or by whateveir name called,
of a local body, public authority or agency, as the.~ case may be, as
mentioned in Section 2(c) of the Act;
(f) "Designated Officer" m '!alls, an officer responsible f. or elivering Lok
Sewa as mentioned in Sec-tion 4(1.) of the Act;
(g) "Form" means, form attnched to these rules made under the Act;
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Rnipur, “1: 14th December 2011
NOTlFiCA'l‘ION
No. F 3-2/2011/1~6.—‘ln exercise of the powers conferred by sub-secti on (1) of Section 9
of the Chhatlisgarh Lolt Sewn Guarantee Act, 2011 1Noi 23 of 2011). the State Government.
hereby makes the following rules for laying down the procedure for presenting application.
appeal and pnyment ofcost, rmmcly :—
RULES
1. Short title and 'cl1mmencement.- (1) These rules may be called the
Chhsttisgarh Lok Sewn Guarantee (Avedun, Appeal, tatha Pativyaya ka
Bhugtun) Niyam, 2011.
(2) They shall come into force from the date of1ts publication in the Official
Gazette. ..
N
Definitions.- (1 ) In these rules, unless the context otherwise requires,-
(a) "Act" means, the Chhattisgnrh Lok Sewa Guarantee Act. 2011 (No.23
of 2011 ,;
(b) "Appv'fl-te Authority" means. an officer .empowered' In Section 2(11)
of the; Act who can hear appeals against the orders passed by the
Competent Officer;
(1:) "Competent Officer" means, an officer empowered to impose cost for
d1’.fnult or delay caused by the person responsible for delivery of Lok
Sewa as mentioned in Section 2(1)) of the Act;
(d) "Cost" means, cost as imposed for payment by the Competent
Authority on a person responsible for delivering bolt Sewa for the
services specified in Section 4(4) of the Act. .
(e) "Department" means, a Department of the Government or a section,
division. branch, office or constituent unit, or by whatever name called,
of a local body, public authority or agency, as the. case may be, as
mentioned in Section 2(c) of the Act;
(0 "Deslgnated Ofl'ieer“ means, an officer responsible for delivering Lok
Sewa as mentioned' 1n Set tion 4(1) of the Act;
(3) "Form" means, form attached to these rules made unde r the Act;
632 ( 13)
0) "Government" means, the Government of Chhattisgarh as mentioned
in section 2(d) of the Act;
(0 "Local bod " mea,is, MY Authority, Mtmi,!ipal CofPOmtioJlt
Municip~lity, Panchflyat or any Other Body, ~ rq .ntioqaj in Se tion
2(e) c:rf the Actt
(j) "Lok Sewa" means, Services mentioned in Section :2{f) of the Act;
(k.) ''Notification" a.11d "Notified" means a notifi.ca1tion published in the
Offic1al Gazette lh1der Section 2(g) of the Act;
(l) "Pre•reribed" means, prescribed by these rules;
(m) "Public Authorit,y" means, an authority or body or an autonomous
body mentioned in Section 2(i) of the Act;
(n) "Rufo" means, tl ,e Chhattisgarh Lok Sewa Guarantee (Avedan,
Appeal, tatba Parivyaya ka Bhugtan) Niyam, 2011;
(o) "Sch1~dule" means, issuing of Schedule under these rules related to
noti.fi ed civilians in public services under Section 3(1 ) of the Act;
(p) "Stip,ulated time" means, the specified time to provide Lok Sewa or to
decicle the appeal by hhe Appellate Authority notified 11.mder these rules·
(2) The words and express ion used in these rules which ar,e not defined, shall
have the Game meaning as assigned to them in the Act.
3. Anthorization of Designated Officer.- Each departmen1 shall designate a
respons'.tble officer, for ,delivering Lok Sewa in prescri\'Jed time under
S,:ction1 4(1), and the designated officer shall be responsible for necessary
action on each applicatic ,n and providing Lok Sewa to the applicant in
stipuh,ted time as mentiom~ in the Schedule.
4. Pr·oc,edure for receiving· application.- Each Officer cksignated by
department shall authorise l, · s sub-ordinate officer/employee tl l receive the
applications, examine them and to issue the ack.nowledgen.,ent to the
app' icant for the public servic :es provided by his office.
5. Issuing of acknowledgement to applicant.- The officer/t•mployee
fJ,utborised under the said pn )Cedure, on receipt of application~~ shall
unmediately check whether nee essary documents have been annexed with
the application. Application w llich is complete in all respect and v. 1ith
necessary documents shall only i .>e entertained. Authorised officer/employ,~
shall give acknowledgement to the applicant in Form-I, as specified in rule
• 4. Incomplete applications shal.1 be returned back to applicant with a note on
its incompleteness. Complete applications received on each working day,
shall be produced before "De ign ated Officer" on the same! working i:iay for
providing Lok Sewa
[2D
mermafrfixmmmn 632(13)
(in) "Government" means, the Government of Chhattisgarh as mentioned
in section 2(d) of the Act;
0) "Local body" means. any Authority; Munitions! Corporation.
Municipality, thayat or any Otter Badly, as unlimited in 89mm!
2(9) of flu Act;
0) "Lair Sewn" means, Services mentioned in Section 2(t) of the Act;
(k) "Notification" mid "Notified" means a notification published in the
Official Gazette under Section 2(3) of the Act;
(1) "Premflbed" means, prescribed by these rules;
(m) "Public Authority" means, an authority or body or an autonomous
body mentioned in Section 2(i) of the Act;
(It) "Rule" means, the Chhattisgarh Lok Sewn Gluamnwe (Avednn.
Appeil, tatha Parivy'aya ka Bhugtan) Niyam, 201 l;
(0) "Schedule" means, issuing of Schedule under these rules related to
notifi ed civilians in p ublic services under Section 3(1) of the Act;
(p) "Stimulated time" means, the specified time to provide Lok Sewn or to
decide the appeal by the Appellate Authority notified under these rules;
(2) The words and express ion used in these rules which are not defined, shall
have the same meaning as assigned to them in the Act.
Authorimtion of Designated Officer.- Each department, shall designate a
responsible officer, for delivering Lok Sewa in prescribed time under
Section. 4(1), and the designated officer shall be responsible for necessary
action on each application and providing Lok Sewa to the applicant in
stipuiuted time as mentioned in the Schedule.
Procedure for receiving npplicstion.- Each 0mm designated by
department shall authorise his sub-ordinate officer/employee tn receive the
applications, examine them and to issue the acknowledgement to the
applicant for the public services provided by his ofiice.
Issuing o! nelrnowledgemeut to applicant.— The omen/employee
authorised under the said procedure, on receipt of applicationz‘v shall
immediately check whether nec essary documents have been annexed with
the application. Application which is complete in all respect and with
necessary documents shall only be entertained. Authorised oificer/ernployr'se
shall give acknowledgement to the applicant in Form-l, as specified in mi:
~ 4. incomplete applications shall be returned back to applicant with a note on
its incompleteness. Complete applications received on each working day.
shall be produced before ”Design ated Officer" on the same working day for
providing Lok Scwa
632 ( 14) ffiftw~~. ~ 14 ~ 2011
=============
6. Declairatton of Compe~e it Officer.• As per Section 5 of the Act, each
department shall declare one or more than one Competent Officer, who
is/are not below the rank of Designated Officer responsible for providing
Lok Sewa, for enquiring the default or delay n1ade by Designated Officer.
The Competent Officer shall have the powers to impose cost on Designated
Officer under the provisions of the Act.
ff the Designated Officer failed to provide Lok Sewa in stipulated
time, the appJicant may submit complaint to Competent Officer. On
receiving such 'll complaint, Competent Officer sbull enquire into the reasons
for delay in providing Lok Sewa and after according a reasonable
opportunity of hearing tc, the Designated Officer, decide 1he complaint .
within 30 days. Competent Officer after going tl uough reasons and facts
produced by Designated Officer shall decide whethl ·r he is responsible or not
for delay in providing Lc,k Sewa. If Designated 0fli.~er is found responsible
for not. providing :3ervi1.!es in stipulated time then the Competent Officer
shall impose cost undf:~r Section 4(4) of the Act and ~·ive the directions to
provide services at the earliest, if the services are nc.'t provided to the
applicant. Copy of the order passed by Competent Officer shall be endorsed
to applicru1t, de·signated officer and the officer having admiJ..ustrative control
over designa oo officer. Responsibility of designated offi,cer to provide
service required by th1: applicant at the earliest shall remain in tict even after
cost is · pm;ed on hin 1.
Any person wt 10 is aggrieved by an order passed by tht.' Competent
Officer sha 11 be entitJ ed to file an appeal before the Appellate Oft 1.cer within
30 days.
7. ~ppoint 1ent of Appellate Officer.- For the hearing of appeal." filed by the
aggrieved party agninst the order pasned by Competent Officer, each
DepartmeQt shall nctitY Appellate Officer under Section 7(2) of the , \ct ·
whose rank shall nCJt 'be below the rank of Competent 0ffic<:r. Appellat1.~
officer shall decide foe; appeal within a maximum time limit of 45 days, from
the date of filing appt~al and while disposul of appeal follow rules of natural
justice. The order passed by Applellate Authority shall be final and binding.
8. Appeal-Any pe.rson who is aggrieved by an order passed by the.Competent
Officer shall . bt•; entitled to file an appeal before the Appellate Authority
within a periocl, not exceeding thirty days from the receipt of the impugned
order. There s'.nall be no fees for app~al.
(1) The f,,>IJowing information shall be furnished in an ap1111icatioo for
app'al-
I
·1
632 (14) artwomfewlnmfim 2011
6.
Declaration of Competent Ofl'lcer.- As per Section 5 of the Act. each
department shall declare one or more than one Competent Officer. who
is/are not below the rank of Designated Officer responsible for providing
Lok Sewa, for enquiring the default or delay made by Designated Officer.
The Competent Officer shall have the powers to impose cost on Designated
Officer under the provision s of the Act.
If the Designated Ofiicer failed to provide Lok Sewn in stipulated
time, the applicant may submit complaint to Competent Officer. On
receiving such a complaint, Competent Officer Shtlll enquire into the reasons
for delay in providing Lok Sewa and afier according a reasonable
oppornmity of hearing to the Designated Officer, decide the complaint,
within 30 days. Competent Officer afier going through reasons andfacts
produced by Designated Officer shall decide whether he is responsible or not
for delay in providing Lok Sewa If' Designated Off'xwr is TOLmd responsible
for not providing services in stipulated time then the Competent Officer
shall impose cost under Section 4(4) of the Act and give the directions to
provide services at the earliest. if the services are not provided to the
applicant. Copy of the order passed by Competent Officer shall be endorsed
to applicant, designated officer and the officer having administrative control
over designated ofiicer. Responsibility of designated ofiitser to provide
service required by the applicant at the earliest shall remain in tact even after
cost is imposed on him.
Any person who is aggrieved by an order passed by tht‘ Competent
Officer shall be entitl ed to file an appeal before the Appellate Officer Within
30 days.
Appointment of Appellate Officer.- For the bearing of appeals filed by the
aggrieved party agninat the order passed by Competent Officer, each
Department shall notify Appellate Officer under Section 7(2) of the A“
whose rank shall not be below the rank of Competent Officer. Appellati‘
, officer shall decide the; appeal within a maximum time limit of 45 days. from
the date of filing appeal and while disposal of appeal follow rules of natural
justice. The order pa ssed by Applellate Authority shall be final and binding.
Appeal- Any person who is aggrieved by no order passed by theCompetent
Officer shall.be: entitled to file an appeal before the Appellate Authority
within a period not exceeding thirty days from the receipt of the impugned
order. There Shall be no fees for appeal.
(1) The following information shall be furnlshed in an application for
IPP’aI-
0ffitl•IG: ~. 1~ 14 ~ 2011 · 632 (1 S)
========-=
(i) name and co.mplete addrc!ss of the appellant;
(ii) brief description of required service;
(ijj) date of the application produceq before pe~,igl}ated offif?er for
proviqjqg ~ervicei
(1 v) date of the application produced befo.:e competent officer;
{v) particulars of that order of compete•nt officer against whom
appeal is made with date;
(vi) the grounds for appeal;
( vii) 1 elief sought;
(viii) any other informatio ri necessary for filing appeal .
.
(2) Documents to be annexed with appeal- The l'oUowing documents
shaU be annexed with every application for appeal, namely:-
(i) self-attested copy of U 1e order of the comix:,~ent officer against
which the appeal is ma,de;
(ii) the copies of the documents mentioned in tll,! application for
appeal;
(iii) the index of the documents aru exed with the ~,pplication for
appeaJ·
(iv) self-attest,.!d copies of the documents mentioned in the original
applications of applicant and ppellant.
9. Procedure for deci,Jing appeal- In deciding the application for b'ppeal the
Appellate Authority shall -
(i) jnspec1, relevant docurnents1 public documents or copies
therec,f;
(ii) hear designated officer/applicant, as the case may be, at the
time of appeal.
10. Service of not'ice of hearing.- The notio=: of hearing of application for
appeal may be served in any of the following manner -
(i) by hand delivery (dasti) t:hrough special messanget;
(ii) by the registered post wilh due a1:k.nowledgement;
(iii) m case of a Government serwan~ through his controlling
officer.
11. Penon al appearance of the appells1nt- (JI) In every case the appellant
shall t ,e intimated with the date of hearing, at least seven clear days prior to
~1Jch 1.:late of hearing. .
(2) ff any party remains absent after due service of notice of the fixed date
of 'aearing, then the application for appe1 ll may be dispo54!<f in his absence . .
10.
11.
61/
WWITMWZOH - 631(15)
(i) name and complete address of the appellant;
(ii) brief description ol’required service;
(iii) date of the saplienfion [minced before dissipated affine! for
providing service; .
(iv) date oftlie applicat Ion produced befo: -re competent officer,
(v) particulars of that order of competent officer against whom
appeal is made with date;
(vi) the grounds for appeal;
(vii) relief sought;
(viii) any other information‘ necessary for filing, appeal.
(2) Documenu to be annexed with appeal- The following documents
shall be annexed with every application for appeal, namely:- ,
(i) self—attested copy of the order of the competent officer against
which the appeal is made;
(ii) the copies of the documents mentioned in the application for
appeal:
(iii) the index of the documents annexed with the application for
appeal;
(iv) self-attested copies of the documents mentioned in the original
applications of applicant and appellant.
Procedure for deciding uppeaL— In deciding the application for h‘PWIl the
Appellate Authority shall -
(i) inspect relevant documents, public documents or copies
thereof;
(ii) heat designated officer/applicant, as the case may be, at the
time of appeal.
Service of notice of hearings This notice of hearing of application for
appeal may be served in any of the fa flowing, manner -
(i) by hand delivery (dasti) through special messanger;
(ii) by the registered post with due acknowledgement; ‘
(iii) in case of a Government servant, through his controlling
emcee
Person cl appearance of the appellant» (1‘) In every case the appellant
shall he intimated with the date of hearing, at least seven clear days prior to
such date ofhearing. ‘
(2) if any party remains absent afler due service of notice of the fixed date
of hearing, then the application for appenl may be disposed in his absence.
632(16)
12. Order in appeal.- (1) During hearing of Appeal signature/thumb impression
of both the parties shall be obtained in order shec:t;
(2) The copy of appeal 01rder shaU be given to bCtth parties and also endorsed
to the following:-
( a) For information to Competent Offi cer and if tt e appeal of
designated officer is rejected then, with the:: direction to pay amount of
cost positively;
(b) Administrative or Disciplinary controlU ng department of concerned
designated officer for appropriate administrative action and for record
in his service parti, :;ulars.
13. Payment of cost.- In case of dismissal or rejecti on of appeal the designated
officer has to pay the amount of cost within se\' ·en days as imposed by the
Competent Officer on him. ·
14. Method for the payment or cost.- ( l) Cost shalJ be paid in the following
manner:-
(a) Each Com1=ietent Officer shall open a savt'lgs account in his own
name in a nationalized bank for deposit m'g and withdrawal of
amount co Jlected as the cost and maintain r, cord of the amount
deposited and withdrawn in his office in a sep1.,rate cash book.
(b) Each Des .ignated Officer shall deposit amount of cost imposed on
him in tbe account opened by Competent Offil ~er as mentioned in
the (a) above and shall inform to the Compc:tent Officer
alonp;with the photocopy of counterfoil as given .by the bank.
c) Amr Junt deposited as above shall be paia1 to the applicant in
person or by cheque/bank draft or through m1oney order.
(d) f,Jr the payment of cost to the applicant, foes iL1cun-ed on bank
r.Jraft or money order shall be borne by Con1p1ctent Officer
through interest oo .the amount deposited in bank. or by
concerning drawing and disbursing officer froo'l cont~ngency
fund.
(')) Payment .by other me•thods - (i) If the Designated Ofiicer failt:d to
pay the amount of cost imposed on him as specifi~ i in rule 13, tl~en
the Competent Officer shall direct drawing and disb111Csing officer to
recover the amount of cost from the next salary of ,the Designated.
Officer and deposit it in the bank saving accowit as u· nentioned hi
rule 14(l)(a). Directio,ns of Competent Officer shall be binding on
drawing and disbursin~; officer.
(ii) Amount received as above method shall be depositt:d by the
drawing and disbursing officer under intimation to the Co mpetent
632t16) prim mfiw‘mufimmn
12. Order' In appeaL- (1) During hearing of Appeal signature/thumb Impression
of both the parties shall be obtained' In order sheet;
(2) The copy of appeal order shall be given to both parties and also endorsed
to the following:-
(a) For information to Competent Offi car and if the appeal of
designated officer is rejected then, with the: direction to pay amount of
cost positively;
(b) Administrative or Disciplinary controlling department of concerned
designated officer for appropriate administrative action and for record
in his service particulars. ,
13. Payment of eont.- in case of dismissal or rejection of appeal the designated
officer has to pay the amount of cost within seven days as imposed by the
Competent Officer on him.
14. Method for the payln eat of cost- (1) Cost shall be paid in the following
manner:-
(a) Each Competent Oflicer shall open a sav Lugs account in his own
name in a nationalized bank for depositing and withdrawal of
amount collected as the cost and maintain record of the amount
deposited and withdrawn in his office in a separate cash book.
(b) Each Designated Oflicer shall deposit amount of cost imposed on
him in the account opened by Competent Officer as mentioned in
me (a) above and shall inform to the Competent Officer
alongwith the photocopy of counterfeit as given by the bank.
(6) Amount deposited as above shall be paid to the applicant in
person or by cheque/bank drnfi or though money or; ier.
(d) For the payment of cost to the applicant, fees incurred on bank
lrafi or money order shall be borne by Competent 0mm
through interest on the amount deposited in built or by
concerning drawing and disbursing officer fi‘ona contingency
fund.
(’3) Payment by other methods - (i) if the Designated Officer failed to
pay the amount of cost imposed on him as specified in rule 13, then
the Competent Officer shall direct drawing and disbursing officer to
recover the amount of cost from the next salary of the Designated,
Officer and deposit it in the bank saving account as mentioned in‘
"11: 14(1)“). Directions of Competent Officer shall be binding on
drawing and disbursing officen
(ii) Amount received as above method shall be deposited by the
drawing and disbursing officer under intimation to the Competent
w~ 11~ ~ 14 -~, 20 11 632 ( 17 )
-=-------~- =--:--=:::.:::========-==============-
Officer, who in turn pay it to the applicQ.nt as specified in the rule
14(1 )(c).
15. Calculation of sttpuJa,ted time for tbe service.- For providing Lok Sewa
Calculation of stipulated time shall be in t.11.e form of workmg days.
16. Display of mformatio1r1 on the notice board.- The Designated Officer in
F rm-2 attached with these rules hall cause to exhibit the relevant
information of the services on a notice boarc.1 installed at a conspicuous place
of his office for the convenience of general public. The details of n~cessary
documents to be attachf:d with an application for obtaining notified services
shall be displayed on the,: notice board.
17. Maintenance of record of disposed cases under the Act.- For the
maintenance of recorc1 of disposed cases under the Act, The Designated
Officer, shall maintain the record of the cases in ~•omi-3, and appellate
officer in Form-4 attad1ed with these rules.
18. · Liability for fnrnis bing fal e information to obtain Lok Sewa.- No
person shall submit any app'tication which contains any fact or information,
which he knows o, · has reasons to believe to be false, to 00tain any Lok
Sewa, and who fun 1ishes such fact or information may be liable for crimina1
action under the la'\i1r for the time being in force.
19. Monitoring and rlnspection.- The State Government may issue din."!Ctions
from time to time for effective implementation of the provisions of the Act,
superintendence < if the cases filed under the Act and for the inspection of the
offices of the Designated Officer .. Competent Officer, Appellate Authorit . .V
and Drawing and D1isbursing Officer.
l!ly order and i Q lhe name ofthl! Governor of Chhanisgarh,
NIDHI CHHIBBE~ Secretary.
IS.
l6l
17.
18.
19.
enmnmmumzon 632(17;
Officer. who in turn pay it to the applisam as Specified in the rule
I4(1)(c).
Calculation of stipulated time for the service.— For providing Lok Sewa
Calculation of stipulated time shall be in the form of working days.
Display of ihformatiom on the notice bunrd.- The Desigrated Officer in
Form-2 attached with these rules shall cause to exhibit the relevant
information of the scrvi ces on a notice board installed at a conspicuous place
of his office for the convenience of general public. The details of necessary
documents to be attached with an application for obtaining notified services
shall be displayed on the: notice board.
Maintenance of record of disposed cases under the Act.- For the
maintenance of record of disposed cases under the AOL The Designated
Officer, shall maintain the record of the cases in Form-3, and appellate
ofilcer in Form-4 attaahed with these rules.
Liability for furnishing false information to obtain 113k Sewa.- No
person shall submit any application which contains any fact OI' information,
which he knows or has reasons to believe to be false, to obtain any 14*
Sewn, and who furnishes such fact or information may be liable for criminal
action under the law for the time being in force.
Monitoring and itupectiom- The State Government may issue dimctions
from time to time for efl'ective implementation of the provisions of the ACL
supenntendence ( if the cases filed under the Act and for the inspection of She
offices of the Designated Officen Competent Officer, Appellate Authorit,"
and Drawing and. Disbursing Officer.
By order and in the name oftln: Governor of Chhattisgarh,
NIBHI CHHIBBER. Secretary.
632 { 18) 0p!tN'" ~. ~ 14 ~ 2011
FORMl
(See rule 5)
Form or acknowledgement under the
Chhattisg,11rb Lok Sewa Guarantee Act, 2011
Name and address of the office of .................................... .. ..... .
Designated Officer
l. Name and address
applicant
2 Date of receiving applit
the office of designated
of the
tioa in
officer.
...... .. ............................ lit ••••••
...... ... ..................... -................... .
·········~·-······················· ..... .
...•••••...••..•.•.•..•..•.....••.......•.
----+-------------
3.
4~
5.
Name of the service r or which
n. the Application is give .
ParticuDars of the d lo coments
which are esseri, • tial for
receiving service, but are not
cation. enclosed with the ar .Jpli
Last date as P'tr
time limit for d elive
Sewa
s tipuJated
ry or Lok
Place:
Date:
' .
■ I • .. ■ ••. I e ♦ •• 4. • • ...... "I• a ■• ·• OI • • ■• ■ • • •• • • e.
...... ,._ ...................................... .
■ ••• • •• • • • e 1111 e • • •••• ■•■ II.•••••• rte•• I• e •• • ••
........... ,. ................................................ .
.. ...............................................
Signature or Rt:cipient
Nam,e and Designatio10 with Seal.
N,ote:- In case of not receiving all the documents with the application,
the last date mentioned in point t'i above shaU not 1bu given.
'
632 (vs) mmfiw‘w 1472121112011
FORM 1
(See rule 5)
Form of acknowledgement under the
Chhnttisgmrh Lok Sewn Guarantee Act, 2011
Name and address of the ofllce oi: . ...... ........... ...................... ..
Designated Officer
‘— L , .
1. Nine and Address of the .
applicant
___l__ _
2 Date ofreceivlng application in ................... . .............. . ..
the office of designated officer.
3. Name of the service for which
the Appllution is given.
4. Particulars of the dine-menu
which are essemthl for .
receiving service, but Ire not ..
‘Lencloud with the application.
5. Last dnte as .m- {upmtea ......
time limit for delivery of
Sewn '
Place :
D.“ = Signature ol‘ Recipient
Name and Designation with Seal.
Now:— In use of not receiving all the documents with the application,
the last date mentioned in point 1‘ Ibtwe IIIIII not in: given.
s.
No.
(1)
I.
2.
{J~ ~. ~ 14 ~ -2011
FORM2
(See rule 16)
Form for provJdln1 iqformatlon on no dee hoard
632 ( 19)
Name, Designation and O'ffice ................ ................................ .
of the Designated Officer.
Notified Documents
Public to be
Sell"Vice annexed
with the
application
.
-
(2) (3)
.
I
I
Sti( JUlated
1e limit
:>rtbe
rvices
till
fj
Sf!
(4)
Name and
Designation
oftbe
Competent
Officer
(S)
N,1me and
»~dgnntion
.11nd
addr,:1• ~ of
the offi1L.~e of
Appelna\t.e
Autborit)
(6)
Stipulated
time limit
for the
disposal
of appeal
{7)
---1
Name, Designi,tion and Chamber of
the Officer/e1mployce authorised to
receive a~pticatlon in the office of
Designated C•fficer
.......................................................
................................................ 11••••-.ti••---
Time limit 'Jor filing a ppeaL Withir 1 thirty da:fs from the
decisio o of competent officer.
Note- Plea·se obtain acknowledgement of your app llcation compulsorily.
afimmfiflsumzon 532m)
FORM:
(See rule 16)
Form for pi’ovldlnl Inhalation on notice board ‘
Name, Design-flan and O‘ll'lce ...............................................
nl‘ the Design-ted Ollker.
s. Notified Documents Sflliuhtedj—Namennd Namund Stipulnted
No. Public tohe timellmit Designation Daiignntiol timelllnit
——"l
Service annexed fur the of the and [or the
with the mrvlm Competent nddn‘fl of 45W“
application Officer the office 0! ol‘ nppenl
Appellate
Authority
(5) (6)
_L
Name, Designhtlon and Chamber of ..
the Officer/employee authorised to
receive application in the otl'ice of
Designated Officer
. I-'fiilie limit 'i‘or llllng appeal.
Within thirty day: [mm the
decisio n of competent ofllcer.
Note- Plea u obtain acknowledgement of your application compuborll'y.
632 (2 ) 0ffiil•i'! ~ . ~ 14 ~ 2011
FORM3
(See rule 17)
Form of register to be maintained in the office or Designatud Officer
am of the office of the des· gnated officer. • •...•.....•.•.......•...•..........
Mon th ...... .. ....... ,. ............... Year ... . ............... , ....... .
S. Name and
o. add ess c,f
applicant
(1) (2)
I ,or Service f
which th
applicatio
given
e
Dis
(3)
----i
I
Application, Last date Date of
allowed/ ofthe providing
dis-allowed stipulated service
time limit
(4) (S) (6)
-
Date and
details of
the order
passed by
Competent
Officer
(7)
esztzu) Wmfiflfiufimmn
FORM 3
(See rule [7)
Form of register to be malntlinad in the office of Designatlsd Onlcar
Name of the office of the design-ted officer. ..........
Month ............................... Year .........
8. Hum: Ind
addnm of
FORM4
(See rule 17)
532 { 21)
Fo,~m of register to be maintnined in the office of Appt·llate Authority
Name of the office oft be AppeHate Authority. . ....................... ; ...... ..
s. Name and Date ,of Desi1~nation of the Last date Date and
No. address of filinu Com1.etent Officer oftbe detail of
appellant appea.J (Altmgwitb the stipula tied order in
name of o~ce) time lhnit appeal.
against the decl ion as fixed for
ofwllom the the
appea~1 is filed) disposal' of . appea111
(1) (2) (3) (4,\ (5) (6)
- =r
I ---
69
Wmfzajfiufivfiizon 537 {21)
FORM 4
(See rule 17)
Form of register to be maintained in the ofllce of Appellate Authority
Nome oi'tile oil‘ioe ofthe Appellate Authority. .
Name and Date of Designation of the Last date 'Date and
iliingl, Competent Officer of the detail of
nppollnnt appeal (Alongwith the stipninted order in
name of oifice) time limit nppelL
against the decision as fixed {or
of whom the tile
appeai‘ is filed) dispose" of
appeai
(3)
m. 5“”;ng Winfinm "7.31 WW xiv-item}: aim-n infirm—2011,
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