Haw. Code R. § 16-601-67 : DEPARTMENT OF COMMERCE AND CONSUMER AFFAIRS — RULES OF PRACTICE AND PROCEDURE BEFORE THE PUBLIC UTILITIES COMMISSION — COMPLAINTS AND COMMISSION INVESTIGATIONS —601-67 - Formal complaints

(a) Any person may file a formal complaint against any public utility, water carrier, motor carrier, or other person subject to commission jurisdiction.
(b) Formal complaints shall:
(1) Be in writing;
(2) Comply with sections 16-601-15 to 16-601-21;
(3) State the full name and address of each complainant and of each respondent;
(4) Set forth fully and clearly the specific act complained of in ordinary and concise language; and
(5) Advise the respondent and the commission completely of the facts constituting the grounds of the complaint, the injury-complained of, and the exact relief desired.
(c) A complaint that alleges a violation of law shall clearly specify the particular parts of the law which are alleged to have been violated and the facts which the complainant relies upon to establish the violation.
(d) If two or more sections or subsections of the law or two or more requirements established pursuant to law are alleged to be violated, the facts claimed to constitute violation of one section, subsection, or requirement shall be stated separately from those claimed to constitute a violation of another section, subsection, or requirement whenever that can be done without undue repetition.
(e) If the formal complaint substantially complies with this subchapter, the commission shall serve a copy upon each respondent, together with an order requiring that the complaint be answered within twenty days after the date of service. Two copies of the formal complaint shall also be served on the consumer advocate. In emergency cases, the commission may require the filing of an answer within a shorter time.
(f) If the formal complaint is not in substantial compliance with this subchapter, the commission shall return the complaint to the complainant with an explanation of the reasons why the formal complaint does not comply with this chapter.

Haw. Code R. § 16-601-67

[Eff 1/1/2019] (Auth: HRS §§ 91-2, 269-6, 271-9, 271G-7) (Imp: HRS §§ 91-2, 92-17, 269-7, 269-12, 271-9, 271G-7)