N.Y. Comp. Codes R. & Regs. tit. 9 § 7032.1 : EXECUTIVE DEPARTMENT — STATE COMMISSION OF CORRECTION — MINIMUM STANDARDS AND REGULATIONS FOR MANAGEMENT OF COUNTY JAILS AND PENITENTIARIES — MINIMUM STANDARDS AND REGULATIONS — Grievance Program — Policy

In order to provide an effective and impartial procedure for the timely resolution of inmate complaints, the chief administrative officer of each local correctional facility shall establish, implement and maintain a formal inmate grievance program. Every effort shall be made to resolve inmate complaints in an informal manner.