N.Y. Comp. Codes R. & Regs. tit. 9 § 7032.3 : EXECUTIVE DEPARTMENT — STATE COMMISSION OF CORRECTION — MINIMUM STANDARDS AND REGULATIONS FOR MANAGEMENT OF COUNTY JAILS AND PENITENTIARIES — MINIMUM STANDARDS AND REGULATIONS — Grievance Program — Facility policies and procedures

(a) The chief administrative officer of each local correctional facility shall ensure the development and implementation of written policies and procedures consistent with this Part.
(b) Such policies and procedures shall include, but are not limited to:
(1) a detailed description of grievance program operations including steps, timeliness, investigative processes and available internal and external appeal procedures;
(2) staff responsibilities for functions relative to the grievance program;
(3) procedures to ensure grievance program accessibility to inmates;
(4) steps to be taken to encourage staff to informally resolve inmate complaints;
(5) a statement regarding safeguards for inmates against reprisals for having filed a grievance;
(6) procedures for orientation to the grievance program for all facility staff;
(7) procedures for corrective action to be taken when a grievance is found to have merit; and
(8) an annual review of such policies and procedures and revision, if necessary.

N.Y. Comp. Codes R. & Regs. Tit. 9 § 7032.3