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  • section 21(b) of the Consumer Protection Act, 1986
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Case Summary: National Consumer Disputes Redressal Commission — Revision Petition No. 613 of 2007

Factual and Procedural Background

The revision petition was filed under Section 21(b) of the Consumer Protection Act, 1986 challenging the order dated 15.01.2007 of the Delhi State Consumer Disputes Redressal Commission in Appeal No. 945/2006, which had dismissed an appeal by the Medical Superintendent, ESI Hospital, and upheld the District Forum's order in Consumer Complaint No. 395/2006 filed by Ram Avadh Pal.

Facts as stated in the record: the complainant's wife gave birth on 14.05.2001 at ESI Hospital, Jhilmil Colony, Vivek Vihar, Delhi, and underwent a postpartum sterilisation at the same hospital on 15.05.2001 performed by a team (Dr. Deep Shikha and Dr. Pooja) under supervision of two specialists. A sterilisation certificate (No. 226176, Code No. 78/AB dated 15.05.2001) was issued. On 26.09.2005 she was found to be approximately 32–34 weeks pregnant and later gave birth to a female child on 06.10.2005 at Aashirwad Nursing Home, Ghaziabad.

The complainant alleged medical negligence and sought compensation of ₹7.5 lakhs. The District Forum allowed the complaint and directed the OPs to pay ₹70,000 as compensation and costs. The ESI Hospital appealed to the State Commission, which dismissed the appeal. The hospital then filed the present revision petition before the National Commission.

Legal Issues Presented

  1. Whether there has been any negligent act on the part of the doctors who performed the sterilisation operation on the complainant's wife in 2001 that resulted in her becoming pregnant in 2005.

Arguments of the Parties

Petitioner (Medical Superintendent, ESI Hospital) — Arguments

  • There was no negligence in performing the sterilisation in 2001; the operation was performed with due care and caution by the treating doctors.
  • The surgeons used the modified Pomeroy's technique and cut pieces from both Fallopian tubes; this is supported by the histopathology report (pieces cut from tubes).
  • Medical literature (cited from State of Punjab vs. Shiv Ram & Ors.) establishes that no sterilisation method guarantees 100% effectiveness; reanastomosis or natural failure can occur with the passage of time.
  • Sterilisation failure rates are recognized in medical texts (0.3% to 3% depending on technique), and such natural failure cannot be attributed to negligence when the proper technique was used.
  • The pregnant woman could have sought termination of pregnancy if she did not want another child, but the petition asserts that failure of sterilisation is a recognized possibility rather than proof of negligence.

Respondent (Ram Avadh Pal) — Arguments

  • The respondent appeared in person and stated that the concurrent findings of the consumer fora below should be upheld as being in accordance with law.

Table of Precedents Cited

Precedent Rule or Principle Cited For Application by the Court
State of Punjab vs. Shiv Ram & Ors. [2005 VII AD (SC) 393] Discusses medical literature on female sterilisation techniques and recognizes that sterilisation procedures (including the Pomeroy method) have a small but real failure rate; no method guarantees 100% exclusion of pregnancy. The court relied on the medical literature discussed in this judgment to conclude that pregnancy after sterilisation can occur as a natural failure and therefore such an occurrence, by itself, does not establish medical negligence where proper technique (modified Pomeroy) was used and pieces of tube were removed.
Jacob Mathew v. State of Punjab [(2005) 6 SCC 1] Principles regarding liability of professionals in tort: liability arises from negligence; unless negligence is established, primary liability cannot be fastened on the medical practitioner and vicarious liability on the State cannot be imposed. The court applied these principles to hold that since negligence was not established on the part of the treating doctors or hospital, the consumer fora erred in imposing compensatory liability on the OPs.

Court's Reasoning and Analysis

The court examined the medical records and the parties' submissions. The operation notes indicated use of a vertical paramedian incision and that both tubes were sought, ligated and cut by the modified Pomeroy's technique; the memo of revision and record indicated the procedure was carried out by Dr. Pooja under supervision of Dr. Deep Shikha Sharma and two specialists were present.

The court relied on the medical literature as quoted in State of Punjab vs. Shiv Ram & Ors., which explains that the Pomeroy procedure is widely practised, involves excision of a loop of tube with ligation, and has a low failure rate (stated as about 0.3% for Pomeroy; other techniques may have higher failure rates). The court emphasised the documented medical position that none of the sterilisation methods guarantee absolute prevention of pregnancy and that sterilisation failures may occur naturally (e.g., spontaneous recanalization).

The court also applied the legal principle from Jacob Mathew that professional liability in tort requires proof of negligence; without such proof primary liability on the practitioner (and vicarious liability on the State/hospital) cannot be imposed.

The court noted that the complainant had not pointed to any specific negligent act by the doctors or hospital in the course of treatment, nor had the complainant indicated whether they considered terminating the pregnancy when it was discovered. Given the proper technique used, the presence of evidence that tube pieces were cut, and the accepted medical failure rates, the court concluded that the pregnancy occurring four years after sterilisation could not logically be attributed to negligence by the medical practitioners or the hospital.

Holding and Implications

Core Ruling: The revision petition is allowed; the consumer complaint is dismissed and the orders passed by the Consumer Fora below are set aside.

Direct consequences:

  • The District Forum's order directing the OPs to pay ₹70,000 and the State Commission's order upholding that award have been set aside.
  • The consumer complaint in question stands dismissed.
  • There shall be no order as to costs.

Broader implications:

The opinion, relying on existing Supreme Court authority and medical literature, underscores that an occurrence of pregnancy after a properly performed sterilisation—particularly when the widely accepted Pomeroy technique was used and tube pieces were excised—is not, by itself, proof of medical negligence. The court did not purport to lay down any new legal principle; it applied established precedent that professional liability requires proof of negligence and that recognised medical failure rates must be accounted for when assessing negligence allegations.

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    Medical Superintendent Esi Hospital v. Ram Avadh Pal

    NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION

    NEW DELHI

    REVISION PETITION NO. 613 OF 2007

    (Against the Order dated 15/01/2007 in Appeal No. 945/2006 of the State Commission Delhi)

    1. MEDICAL SUPERINTENDENT ESI HOSPITAL

    ESI HOSPITAL JHIMIL COLONY VIVEK VIHAR

    DELHI

    110095 ...........Petitioner(s) Versus

    1. RAM AVADH PAL

    S/O. SH , RAM ABHILEK PAL

    JHUGGI NNO , 105,. AMBEDKEK CAMP

    VIVEK VIHAR DELHI -110095 ...........Respondent(s)

    BEFORE:

    HON'BLE DR. B.C. GUPTA,PRESIDING MEMBER HON'BLE MR. PREM NARAIN,MEMBER For the Petitioner : MR. BHUPESH NARULA For the Respondent : Mr. Jagannath Jha, Advocate Dated : 24 Jan 2017

    ORDER

    PER DR. B.C. GUPTA, MEMBER

    This revision petition has been filed under section 21(b) of the Consumer Protection Act, 1986 against the impugned order dated 15.01.2007, passed by the Delhi State Consumer Disputes Redressal Commission (hereinafter referred to as 'the State Commission') in Appeal No. 945/2006, "Medical Superintendent, ESI Hospital, Delhi Vs. Ram Avadh Pal" vide which, while dismissing the said appeal, the order dated 11.08.2006, passed by the District Forum, East Delhi in consumer complaint No. 395/2006, filed by the present respondent, allowing the said complaint, was upheld.

    2. Briefly stated, the facts of the case are that the wife of the complainant Ram Avadh Pal gave birth to a female child at ESI Hospital, Jhilmil Colony, Vivek Vihar, Delhi on 14.05.2001. After the said birth, the wife of the complainant had undergone sterilisation operation at the same Hospital, which was performed by a team of doctors, Dr. Deep Shikha and Dr. Pooja under the supervision of two specialists. A sterilisation certificate was issued to the patient vide certificate No. 226176, Code No. 78/AB dated 15.05.2001. It is stated that after some time, when the complainant's wife visited the Indira Gandhi ESI Hospital, Jhilmil Colony, Delhi for check-up on 26.09.2005, she was found to be carrying advance pregnancy

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    for 32-34 weeks approximately. Subsequently, she gave birth to a female child on 06.10.2005 at Aashirwad Nursing Home, Pratap Vihar, Ghaziabad, UP. It has been alleged by the complainant that they were a poor family, having meagre income and they could not afford any other child. With that purpose in mind, the wife of the complainant had got the sterilisation operation done in the year 2001, but it was a matter of great shock and mental agony for them to get another child. Alleging medical negligence against the ESI Hospital and its doctors, the complainant filed the consumer complaint in question, seeking directions to the petitioners/OPs to compensate the complainant to the tune of ₹7.5 lakhs.

    3. The District Forum, after taking into account the averments of the parties, allowed the complaint and directed the OPs to pay a sum of ₹70,000/- to the complainant as compensation and cost of litigation. Being aggrieved against the said order, the petitioners/OP challenged the same by way of an appeal before the State Commission. The said appeal, having been dismissed vide impugned order, the petitioner/OP ESI Hospital is before this Commission by way of the present revision petition.

    4. During arguments, the Ld. Counsel for the petitioner ESI Hospital mentioned that there had been no negligence on the part of the doctors at their Hospital in performing the sterilisation operation upon the wife of the complainant in the year 2001. In fact, the doctors at the petitioner Hospital had cut pieces from both the Fallopian tubes, as evidenced from the histopathology report, issued by the Institute of Histopathology, New Delhi. The Ld. Counsel pointed out that the doctors had taken due care and caution to ensure that the pregnancy does not occur again and they had used the best available technique available to them for performing the operation. However, the pregnancy had occurred almost 4 years after the said sterilisation operation, which could not be attributed to any negligence on their part. The Ld. Counsel has drawn attention to an order passed by the Hon'ble Supreme Court of India in

    "State of Punjab vs. Shiv Ram & Ors." [2005 VII AD (SC) 393], in which, the medical literature on the issue had been discussed in great detail, and it was brought out that none of the procedures carried out for sterilisation could guarantee 100% exclusion of pregnancy. Although both Fallopian tubes had been cut, but with the passage of time, there was a possibility that the tubes would have got reconnected in natural course. The Ld. Counsel argued that since they had performed to their level best, there was no case of medical negligence made out against the petitioner and hence, the consumer complaint should have been dismissed.

    5. The respondent, who appeared in person stated that the concurrent findings of the consumer fora below should be upheld, as they were in accordance with law.

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    6. We have examined the entire material on record and given a thoughtful consideration to the arguments advanced before us.

    7. The basic issue that needs consideration in the matter is whether there has been any negligent act on the part of the doctors, who performed the sterilisation operation on the wife of the complainant in the year 2001, that resulted in her getting pregnant in the year 2005. A perusal of the copies of the medical record/notes brought on file, shows that in one of the medical sheets, it is stated as under:-

    "UAAP parts cleaned and draped. P/A uterus 18-20 WKS-vertical RT- Paramedion incision given on abdomen wall, Extended to all layers. Both tubes sought, ligated and cut by modified Pomeray's technique. Abdomen closed in layers, Patient stood the procedure well."

    8. In the memo of revision petition before us, it has been stated that on the basis of consent from the complainant and his wife, Post-Partum Sterilisation (PPS) was done. The procedure was done by Dr. Pooja under the supervision of Dr. Deep Shikha Sharma and two specialists, who were present in the operation theatre. The most favoured technique of modified Pomeroy's method was used and pieces of Fallopian tubes were cut. There was no negligence or carelessness in performing the surgery.

    9. It has further been stated in the memo of revision petition that as per the text books on Obstetrics & Gynaecology, the occurrence of the pregnancy after sterilisation, may be attributed to natural failure. The medical science recognises failure of sterilisation to the extent of 0.3% to 3%, but the consequence of such failures can promptly be taken care of by pregnant woman by undergoing abortion. The wife of the complainant could have taken steps to get the pregnancy terminated, if she did not want another child.

    10. In the judgment given by the Hon'ble Supreme Court in "State of Punjab vs. Shiv Ram & Ors." (supra)", the medical literature on the subject has been discussed in detail. It has been stated, interalia, as follows:-

    "10. In Jeffcoate's Principles of Gynaecology, revised by V.R. Tindall, MSc, MD, FRCSE, FRCOG, Professor of Obstetrics and Gynaecology, University of Manchester (5th Edn.) published by Butterworth Heinemann, the following techniques of female sterilisation are stated:

    "Female Sterilisation Techniques

    3

    1. Radiotherapy …………….

    2. Removal of the ovaries ………….

    3. Removal of the uterus ………..

    4. Resection of fallopian tubes Provided the pelvic organs are healthy, one of the best methods is to remove 1-2 cm of the middle of each tube and to bury the ligated ends separately under the peritoneum. Sometimes the cornua of the uterus are excised, together with the adjacent portions of the tubes. Excision of the whole of both tubes is not so safe because it leaves the ovum free to wander into a possible uterine fistula and fimbriectomy should never be performed. Retention of the abdominal ostia is an advantage for it tends to ensure that the ova become trapped in the occluded tubes.

    Of the more simple operations on the fallopian tubes the best is the Pomeroy procedure in which a loop of tube is excised and the cut ends secured with a ligature. This method has the advantage of avoiding troublesome haemorrhage which can attend the techniques described above, requires only limited access, is speedy, and fails in not more than 0.3 per cent of cases. The technique of crushing and ligation of the tubes without excising any part of them (Madlener operation) is very unreliable, the failure rate being 3.0 per cent; it is rarely practised now."

    11. It has further been stated in the said judgment as follows:-

    "16. In Medico-legal Aspects in Obstetrics and Gynaecology, edited by three doctors, Chapter 18, deals with medico-legal problems in sterilisation operations. It is stated therein that there are several methods of female sterilisation of which one that will suit the patient and the surgeon/gynaecologist should be selected. In

    4

    India, Pomeroy's method is widely practised. Other methods include Madlener's, Irving's, Uchida's methods and so on. The text further states that failure is one of the undesirous outcomes of sterilisation. The overall incidence of failure in tubectomy is 0.4 per 100 women per year. The text describes the following events wherefrom sterilisation failure usually results"

    12. As stated already, in the present case, the doctors used the Pomeroy's Method for the sterilisation operation and removed pieces from each of the Fallopian tubes. The medical literature quoted above indicates that this is the most commonly used technique in India, but even in this technique, the failure rate is 0.3%. The fact remains, therefore, that none of the methods used for sterilisation can be stated to provide a 100% guarantee that pregnancy will not occur again. It is clear, therefore, that if the wife of the complainant became pregnant after 4 years of the sterilisation, it cannot be attributed to any negligence on the part of the doctors or the hospital in any manner.

    5. The subject of medical negligence has been discussed in a number of landmark judgments given by the Hon'ble Supreme Court and this Commission from time to time. An order passed by the Hon'ble Supreme Court in "Jacob Mathew v. State of Punjab [(2005) 6 SCC 1]" has been quoted in the order of the Hon'ble Apex Court in "State of Punjab vs. Shiv Ram & Ors." [supra]". The principles laid down in the said order say that the basis of liability of a professional in tort is negligence. Unless that negligence is established, the primary liability cannot be fastened on the medical practitioner. Unless the primary liability is established, the vicarious liability on the State cannot be imposed. It is evident, therefore, that the direction given by the Consumer Fora below to the Petitioner/OP for providing compensation to the complainant was not justified in accordance with law, as medical negligence has not been established by any evidence on record. It may also be noted here that even in the consumer complaint, it is stated that the complainant was aggrieved on account of the fact that another child was born to his wife, despite sterilisation procedure having been done 4 years back and being a poor family, they were not in a position to afford the same. They have, however, not pointed out anywhere that any negligent act was performed by the treating Doctors or the Hospital in giving treatment to the patient. Moreover, they have also not explained anywhere whether they ever thought of terminating the pregnancy, if they did not want or afford to have an additional child.

    6. Based on the foregoing discussion, it is made out that the orders passed by the Consumer Fora below are perverse in the eyes of law, because liability for giving compensation has been fastened upon the OPs, although negligence on their part has not been proved. This revision petition is, therefore, allowed and the orders passed by the Consumer Fora below are set aside. The consumer complaint, in question, stands dismissed. There shall be no order as to costs.

    ......................

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    DR. B.C. GUPTA

    PRESIDING MEMBER

    ......................

    PREM NARAIN

    MEMBER

    6

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    Medical Superintendent Esi Hospital v. Ram Avadh Pal
    (Jan 24, 2017)