Punjab act 016 of 2018 : The Punjab Transparency and Accountability in Delivery of Public Services Act, 2018

Department
  • Department of Governance Reforms
Enforcement Date

2008-08-17T18:30:00.000Z

PUNJAB GOVT. GAZ.

(EXTRA),

JULY

17,

2018

77

(ASAR 26, 1940

SAKA)

PART I

GOVERNMENT OFPUNJAB

DEPARTMENT OF LEGAL AND LEGISLATIVE

AFFAIRS,

PUNJA B

NOTIFICATION

The 17th

July,

2018

N0.17—Leg./2018.-The

following Actofthe

Legislature

ofthe

Stateof Punjab

receivedtheassent ofthe Governorof

Punjab onthe12th dayofJuly,

201 8, is

hereby published for

general

infomiation:-

THE PUNJAB TRANSPARENCY ANDACCOUNTABILITY IN

DELIVERY OF

PUBLIC SERVICE

ACT,

2018

(Punjab ActNo. 16of201 8)

AN

ACT

to

provide

for

transparency

and

accountability

in

the

delivery

ofservices to the

eligible person ofthe State of

Punjab

within the

stipulated

time limits and for matters connected therewith and incidental

thereto. BE it enacted

by

the

Legislature

ofthe State of

Punjab

in the

Sixty—ninth Year ofthe

Republic

oflndia as follows:-

1.

(1)

ThisAct may be called the

Punjab Transparency

and

Accountability

Short title and in

Delivery

of

Public Service

Act,

2018.

mmmcncemem'

(2) Itshallcomeintoforceonand witheffectfromthedateofits publication intheOfficial Gazette.

2. In

this

Act,

unless the context otherwise

requires, -

Definitions- (a)

"Accountability"

meansthe

answerability

ofthe

public

servantfor various acts ofomission and commission in the

delivery ofpublic service;

(b)

"Appellant"

meansa

personwho hasfiledan

appeal orrevision under this

Act; (c)

"Appellate

Authority"

meansan

officer,

notifiedassuch

under section

3;

((1)

"Chief Commissioner" meansthe

ChiefCommissioner

appointed under section

12;

78 PUNJAB GOVT. GAZ.

(EXTRA),

JULY

17,

2018

(ASAR 26, 1940

SAKA)

(6)

(1') (g) (h) (i) (k)

(1)

(m)

"Commission"

means the

Punjab

Transparency

and

Accountability Commission,

constituted under

section

12;

"Department"

meanstheconcerned

department oftheGovernment of

Punjab;

.

"Designated

Officer"

meansanofficer orofficial notified assuch under section3for

providing

public

service tothe

eligible person;

"electronic

mode" means

any method, process or

application to deliver any service

electronically including,

but notlimitedto Government to

Government,

Governmenttocitizen orGovernment to business

transactions,

data

interchange

and

other

digital supply transactions whether conducted

by

e—mail,

mobile

devices,

social media,

cloud

computing,

document

management,

voice or data transmission or

otherwise;

"electronic service

delivery"

means the

delivery

of

public

service through

electronic

mode;

"eligible

person"

meansa

personwhois

eligible for

obtaining a public

service notified under section 3;

"Government" means

the Government

of Punjab

in

the

Department ofGovernance Reforms and Public

Grievances;

"prescribed"

means

prescribed by

rulesmadeunderthis Act;

"public authority"

means,—

(a) any department or

authority ofthe

Government;

(b) any organization or

authority or

body or

corporation or institution or a

local

authority,

established or constituted- (i)

by or

undertheConstitution of

India, inthe

State; (ii)

by orunder

anylaw made

by the

Parliamentorthe Legislature

ofthe State

ofPunjab; (iii)

by

notification issued

by theGovernmentof

Punjab;

(c) and

includes, an

institution, a

co-operative society, a Government

Company

or an

authority

in which the

State Government has substantial

control;

PUNJAB GOVT. GAZ.

(EXTRA),

JULY

17,

2018 79

(ASAR 26, 1940

SAKA)

(n)

"public

service"

includesthe

service notifiedfromtimetotimeunder section

3,

whether electronic orother

service;

(0)

"section"

means section ofthis Act;

(p) "stipulated timelimit" meansthemaximumtime as

specified

by the Government to

provide

the

public

service

by

the

Designated

Officer or to decide

the

appeal

by

the

Appellate Authority;

and

(q) "transparency"

meansthe

duty ofa

public

servant toactinan accountable and

transparent

manner.

3

(l)

The

Government may, by

notification,

from timeto

time,

specify-

(a) the

public

servicestowhich thisActshall

apply;

(b) the

Designated

Officerandthe

Appellate Authority foreach public

service;

(c) thetime

limitfor

delivery

ofevery

public

service;

(d) feeforevery service.

(2) The

public authority

shall be

responsible for

providing allservices in a unified service

delivery

mode as far as

possible.

4.

Every Designated

Officer and his subordinates shall

provide

the

public service, asnotified

by theGovernmentfromtimeto

time, tothe

eligible person, within the

stipulated

time

in a

transparent

manner:

Provided that the

stipulated

time limit may be extended to such

extent,

as may be notified

by

the Government

during

the

period

of

elections,

natural calamities or such other

eventualities.

5.

(l)

The

public authority

shall,

subject

to the

legal,

technical and financial feasibility,

deliverallservices

by

electronicmodewithina

period of

three years from the date of commencement of this

Act, except

such

services,— (a)

which cannotbe

delivered

electronically; (b)

whichcanbe

delivered

electronically butthe

public authority,

notifies not to deliver such services

electronically

for the reasons to be specified insuch

notification:

Provided that the

public

authority

shall

consult the Government before

notifying any services under

clause

(b):

Notification of public

service, Designated Officers, Appellate Authorities and stipulated time limit,

Right toobtain service

(including electronic service delivery)

within stipulated time limit.

Electronic service delivery to

enhance

transparency and accountability.

Providing

Public service within

the stipulated time limit.

80 PUNJAB

GOVT. GAZ.

(EXTRA),

JULY

17,

2018

(ASAR 26, 1940

SAKA)

Provided

furtherthatsuch

period

of

three years maybeextended by the

Governmentforafurther

period not

exceeding two

years onthe recommendations ofthe

public authority.

(2) Every public

authority

shall

publish

withinonehundredand

eighty days fromthecommencementofthis Act, thelist of

public

services, tobe delivered

by itin electronic

mode.

(3) The

public

authority

shall,

afterthe

publication ofthelistunder sub-section

(2),

reviewthe sameand

notify onthe

lstday of

January

ofevery year—

(a) the

public

service

which shall bemadeavailable

through electronic mode

and

otherwise;

(b) the

mannerofsuch

servicesas maybe

prescribed; and

(c) such

other informationas maybe

prescribed.

(4) The

public

authority

while

reviewing thelistunder sub—section

(3),

by

notification, omitoraddanypublic

service insuchlist:

Provided that any omission in the list shall be

subject tothe

approval

of the Government.

(5) TheGovernment may,fromtimeto

time,

notify

electronic governance standards,

in such manneras

may be

prescribed, being not inconsistent withelectronic governance standards notified

by

the

Central Government, as

maybenecessaryfor

ensuring inter-operability, integration, harmonisation,

availability through multiple

channelsand

security

ofelectronic service and data.

6.

(1)

The

stipulated

time limit shall start from the date when the

required application, complete in all

respects, fora

public

serviceissubmittedtothe Designated

Officeror toa

person authorizedtoreceivethe

application insuch manner as

may be

prescribed.

The

receipt

of each

application

shall be

duly acknowledged by the

Designated

Officerortheperson authorizedto

receive the

application.

(2) The

Designated

Officer, on

receipt ofthe

application

undersub— section

(1)

shall,

within the

stipulated

time either

directly

or

through

an officer duly

authorized

by him

provide suchserviceor

reject the

application andin case of

rejection

of the

application,

shall record the reasons in

writing

and intimate the same to

the

applicant.

PUNJAB GOVT. GAZ.

(EXTRA),

JULY

17,

2018 81

(ASAR 26, 1940

SAKA)

(3) Every Designated

Officer shall maintain detailed

recordsof

services applied for ina

format,

preferably inelectronic

format, as maybe

prescribed.

7.

(1)

The

provisions

of this Act shall be deemed tobea

part

of the service

conditions ofthe

Designated

Officer, any person subordinate tohim who is authorized to

provide

the

public

service and the

Appellate Authority.

(2)

Every public authority maytake

steps toreduce thedemand from an

eligible person

to submit various

certificates,

documents,

affidavits etc. for obtaining public

serviceand

shall endeavour toobtainsuch

informationand documents

directly

from the

departments or

public

authority

concerned.

(3) TheCommission

shall devisethemechanism forevaluationand Developing

culture to deliver

public

service within

stipulated time

limitand Benchmarks of performance levels.

benchmarking the

performance ofthe

public authority in

delivery of

public , service in

the manner

prescribed.

(4) Allthe

Designated

Officersandthe

Appellate Authority

shall

undergo periodic training toenhanceand

ensuretimebound

delivery ofthe

public service in a

transparent

manner.

8.

(1

) Any eligible person, whose

application

for

obtaining

service is

rejected or who is not

provided

the

public

service within the

stipulated

time

limit, may file an

appeal

before the

Appellate Authority, in

the manner

prescribed,

within thirty days from thedateof

rejection orthe

expiry

ofthe

stipulated time

limit, as the case

may be:

Provided that the

Appellate Authority may, in

exceptional

cases, admit the

appeal

even after the

expiry

of the

period

of

thirty days,

subject

to the maximum

period

of ninety days,

if it is

satisfied that the

appellant

was

prevented by

sufficient reasonfrom

filing the

appeal in

time.

(2) The

Appellate

Authority may directthe

Designated

Officerto

provide the service to the

eligible person within such

period

as it may

specify

in

its order but which shall not

ordinarily

exceed the

stipulated

time,

or it may reject the

appeal

after

recording

the reasons in

writing

for such

rejection.

The

Appellate Authority

shall decidethe

appeal

withina

period of

thirty days fromthe dateof filing ofthe

appeal:

Provided

that,

before

deciding

the

appeal,

the

Appellate Authority

shall give an

opportunity ofbeing

heardto the

Appellant aswellasto the

Designated Officer or

any ofhis subordinate

duly

authorized for

this purpose. Right ofappeal.

Powers vested with

Appellate Authority. Default or

delay on the

part

ofthe Designated Officer or his subordinate officer/Officials.

82 PUNJAB GOVT.

GAZ.

(EXTRA),

JULY

17,

2018

(ASAR 26, 1940

SAKA)

9.

(l)

The

Appellate Authority,

while

deciding an

appeal

under

the provisions

ofthis Act,

shall havethe same

powers as arevestedinacivil

court while

trying asuit under

the Code of Civil

Procedure,

1908,

in

respect

ofthe following

matters,

namely :—

(a) enforcing theattendance ofpersons, compelling them to

give oral or written evidence onoath and

producing

documents or things;

(b)

requiring the

discovery and

inspection ofdocuments;

(c) receiving

evidence on

affidavits;

(d) requisitioning any public

recordsor

copies

thereoffromany court or

public authority;

(e) issuing

summonsforexamination

ofwitnessesor

documents; and

(0 any other matter which maybe

prescribed.

(2) The

Appellate

Authority

shallhavethepowers totakesuo-moto notice of failure to deliver service

in accordance with the

provisions

ofthisAct in

public

interest,

and to

passsuchorderasthefactsandcircumstances ofthe case

may

warrant:

Provided that before

passing

an adverse

order,

a reasonable

opportunity of

being

heard,

shall be

given

to the

eligible person and/or the

Designated Officer.

10.

(1)

Ifthe

Appellate Authority

is ofthe

opinion

that the

Designated

Officer and/or any other

Official involved in the process of providing

such

service has/ have failed to

provide

the

public

service without sufficient and reasonable cause, it

shall

impose a

penalty onthe said officeror

Official,

which shall not be less than rupees five

hundred,

but

which may extend

upto rupees five thousand, orofsuch

amount, as

mayberevised

by the

Government, from time to

time,

by

notification in the Official Gazette.

(2)

Ifthe

Appellate Authority isofthe

opinion thatthe

Designated

Officer and/or any other

Official involved in the process of

providing public

service has/have caused undue

delay

in

providing

the

service,

it may impose

a

penalty on the said

officer or official at the rate as

may be notified

by

the

Government from

time to time:

PUNJAB GOVT. GAZ.

(EXTRA),

JULY

17,

2018 83

(ASAR 26, 1940

SAKA)

Provided that

the

Designated

Officer and/or any other Official involved in the process of providing public

service shall be

given areasonable

opportunity of

being

heard

before any penalty

is

imposed onhim/them

by

the

Appellate Authority.

(3) The

Appellate

Authoritymay,ifitissatisfiedthatthe

Designated Officer

and/or any other

Official involved intheprocessof

providing public service

has/have

repeatedly

failedto

discharge theduties

assigned

under this Act without sufficient

and reasonable cause, recommend

disciplinary

action against thedefaulters under theservice rules

applicable totheminadditionto the

penalty imposed

under the

preceding

sub-sections. l l.

(1)

The

penalty imposed

on the

Designated

Officer and/or any other Official involved in the process of

providing

such service for the

delay or default,

shallberecoveredfromthe

salary

ofthe

Designated

Officerorhis/her subordinate in the

proportion,

as ordered

by the

Appellate

Authority, asthe case

may be.

(2) The

Appellate Authority

may, by an

order,

give suchamountas compensation tothe

appellant outoftheamountof

penalty imposed

under section

10,

as

may be

specified

by

it,

which shall not exceed the total amount ofpenalty so

imposed. Penalty to

pay compensatory cost to

appellant. l2.

(1)

The Government shall constitute a Commission for the purposes of Constitution of this

Act,

by issuing

a notification in the Official Gazette:

Provided that till the time the Commission is

constituted,

the Government may, by

notification in the

Official

Gazette,

entrust the powers and functions ofthe

Commission to the Administrative

Secretary in-charge

of the

Department ofGovernance Reforms and

Public Grievances.

(2) The

Commission shallbeaoneman

Commission headed

by the ChiefCommissioner.

(3) Any

retiredor

serving

officer oftherankofAdditional Chief Secretary or

Financial Commissioner to

the

Government

of Punjab

or

Additional

Secretary to

the Government of

India or

above may be

appointed by

the Government as the

Chief Commissioner to

perform

the functions and exercise the powers of the

Commission under this Act.

(4) The

headquarter oftheCommission shallbeat

Chandigarh orat such

other

place,

as

may be

notified

by

the Government

from time to

time. the Commission.

Terms of office and conditions of service ofthe Chief

Commissioner. Removal and suspension

ofthe Chief Commissioner from

office.

84 PUNJAB GOVT,

GAZ.

(EXTRA),

JULY

17,

2018

(ASAR 26, 1940

SAKA)

(5) TheGovernment shall

provide a

Secretary tothe

Commission, who

shall bea

serving

officer of

the

State

Government,

and such other staff as

may be necessary toenable

the Commission to

perform

its functions and

discharge its duties

efficiently

under this Act.

13.

(1)

The ChiefCommissioner

shall

hold office

foraterm of five years from the

date onwhich he

enters

upon his office oruntil

he attains theage of

sixty-five

years, whichever isearlierandshall notbeentitled for

re—appointment.

(2) TheChief Commissioner

shall,

beforehe

enters upon his

office, make and subscribe to, before the

Governor orsomeother person appointed by himinthat

behalf, anoath oraffirmation

according tothe form setoutfor the

purpose in

the Schedule.

(3) Thesalariesandallowances

payable toandother

termsandconditions of service

of the Chief Commissioner

shall be the sameasthat of theState Chief Information Commissioner aslaiddown insub—section

(5)

ofsection 16 of the

Right toInformation

Act,

2005.

(4) TheChief Commissionermay,by

notice in

writing

underhishand addressed tothe

Governor,

resign fromhisoffice:

Provided thatthe Chief Commissioner

shall,

unless heis

permitted

by the Government to

relinquish

his office sooner, continue tohold office until the expiry ofonemonthfromthedateof

receipt ofsuchnotice oruntil a

person duly appointed ashissuccessor enters uponhis

office, oruntil the

expiry

ofhis term of office,

whichever

is earlier.

14.

(1)

The ChiefCommissioner

shall notbe removed

from his office

except by anorder

by theGovernment onthe

ground ofproven misbehavior or incapability

after an

inquiry as

prescribed by theGovernmentinwhichthe Chief Commissioner

had been informed ofthe

charges against himand

given a reasonable

opportunity

of being

heard in

respect

of such

charges.

(2) The

Governmentmay,by

rules,

regulate the

procedure forthe

inquiry of misbehavior or

incapability

of the ChiefCommissioner referred toinsub— section

(1).

(3) Notwithstanding anything

contained insub-section

(2), the Government may, by

order,

remove the Chief Commissioner from

his

office, if he ——

(a) is, orat

anytimehas

been,

adjudged an

insolvent; or

PUNJAB GOVT. GAZ.

(EXTRA), JULY

17, 201885

(b)

(C)

(d) (e) (1')

(ASAR 26, 1940

SAKA)

has

engaged at

any time,

during histermof office,

in any paid employment; or has been convicted ofanoffence

which,

in the

opinion

of

the Government,

involves moral

turpitude; or has

acquired

such financialorother

interestasis

likely to affect

prejudicially

his

functionsas

ChiefCommissioner; or has so abused his

position astorender his continuance

in office

prejudicial tothe

public

interest; or has

become

physically or

mentally incapable ofacting asChief Commissioner.

15.

(1)

The Commission shall monitor

the

implementation

ofthis Actona regular

basis.

(2)

Without

prejudice tothe

provisions

containedin

sub-section

(1),

the functions of the

Commission

shall, amongst

other

things,

include the following, namely:— (a)

(b)

(C)

(d) (e) monitoring the

publication ofservicestobe

deliveredand adherence to the time

schedule,

manner of delivery

and

quality of such

services notified

by

the

Government; advise for redressal of the

public

grievances

with

regard

to

the non-availability of

public

serviceinelectronicmodeand/or any deficiency

in

electronic service

delivery; recommend

changes

in the

procedure

for

delivery

of

public service which shall make the

delivery

more

transparent, efficient and

friendly:

Provided

that,

before

making

such a

recommendation,

the Commission shall consult the

Administrative

Secretary

ofthe Department

which istodeliverthe

public

service; ask

Government to seek

feedback/response

from the citizens about their

experience

in

availing

the services from the

public authority andreviewthesame; hear and

decide the revision with

regard

to

default and/or delay in

delivery ofpublic

service

filed before

it, as

provided for in section

16; Powers and functions ofthe Commission.

Revision and suo-moto

powers.

86 PUNJAB GOVT.

GAZ.

(EXTRA),

JULY

17,

2018

(ASAR 26, 1940

SAKA)

(1') takeonitsownmotion notice offailuretodeliver

public

service in accordance

with this Actand refer

such casesto

public authority for

disposal asitmaydeem

appropriate; and

(g) performing anyother functionas maybe

prescribed.

16.

(1) Any eligible person or

Designated

Ofiicer,

aggrieved by

any order ofthe

Appellate Authority, may makean

application

for

revision ofthe said order to the Commission

in

this

respect

withina

period

of

sixty days

from the date of such

order,

which shall be

disposed

of in the manner as

may be prescribed:

Provided that the Commission may entertain the

application

after the expiry

ofthesaid

period ofsixty days, ifitissatisfiedthatthe

application

could not be submitted

in

time

for a reasonable cause.

(2) TheCommission

shall,

while

inquiring intoany

matter underthis section, havethe same

powers asarevestedinacivil court while

trying asuit under the Code of Civil

Procedure,1908

in

respect

of

the

following

matters, namely:— (a)

enforcing theattendance ofpersons, compelling themto

give oral or

written evidence on

oath and

producing

documents or things;

(b)

requiring the

discovery and

inspection ofdocuments;

(0)

receiving

evidenceon

affidavits; (d)

requisitioning any public

records or

copies

thereoffromany court or

public

authority; (e)

issuing

summonsforexamination ofwitnessesor

documents;

(f) any other matter which maybe

prescribed.

(3)

While

deciding therevision

petition or

otherwise, theCommission may, impose a

penalty up to

rupees tenthousand per caseonthe

Designated Officer or

any other officer or

official involved

in

the process of providing

the public

service under this Act,

ifthe Commission isofthe

opinion that the person concerned

has failed without sufficient cause in

due

discharge

of the duty cast

uponhim:

Provided that the person concerned shall be

given

a

reasonable

opportunity of

being

heard before any

penalty

is

imposed upon him:

PUNJAB GOVT. GAZ.

(EXTRA),

JULY

17,

2018 87

(ASAR 26, 1940

SAKA)

Provided further that the

Commission,

by an

order, may give suchamount as

compensation

to the

Appellant

out of

the amount of

penalty imposed,

as may be

specified

by

it,

which shallnotexceed the

total amount of

penalty so imposed.

(4) The

Commission,

whereveritdeems

fit,

shall havethepower to recommend

departmental inquiry against

any Designated

Officer or

Appellate Authority, whohave

repeatedly

failed indue

discharge offunctions cast upon them

under this Act.

17. The Government shall consider

the recommendations

made

by

the Commission

under section 16andsend informationtothe Commission ofthe action taken onsuch

recommendations,

withina

period

of

sixty days orsuch time

thereafter,

as

may be decided

in consultation

with the Commission.

1 8.

person for

anything

doneorintended tobe done in

good

faith

under this Act or

(1) No

suit,

prosecution orother

legal proceeding

shall lie

againstany any rules

made thereunder.

(2) Noactdoneor

proceedings

taken underthisAct

by theCommission shall be invalid

merely by

reason ofdefector

irregularity

in

its

constitution.

19. No civil court shall

havejurisdiction

to entertain any suitor

proceedings in

respect

ofany

matter the

cognizance

ofwhich can be taken and

disposed

of by any authority empowered by thisAct ortherulesor

regulations made thereunder.

20.

rules to

carry

out the purposes ofthis Act.

(1) TheGovernment may, by

notification, in theOfficial

Gazette, make

(2) Every rulemade

by theGovernment underthis Act,

shallbe

laid, as soon

as

may be after it is

made,

before the House

ofthe State

Legislature, while it is in

session,

for a total

period

often

days,

which may be

comprised

in one session or in two or more

successive

sessions,

and

if,

before the

expiry

of the session

immediately

following

the session or the

successive sessions aforesaid, theHouse agreesin

making any modificationinthe

rulesorthe House agrees that the

rule should not be

made,

the rule shall thereafter have effect

only

in such

modified form or be

of

no

effect,

as the case

may be. However, anysuch

modificationorannulment

shallbe

without

prejudice to the

validity

of anything previously

done under that rule. Action

by Government on recommendations ofCommission. Protection of action taken in good

faith.

Bar

ofjurisdiction of courts. Power to make rules.

11

Power to

remove difficulties. Repeal and saving.

88 PUNJAB GOVT. GAZ.

(EXTRA),

JULY

17,

2018

(ASAR 26, 1940

SAKA)

21. If any difficulty

arises,

in

giving

effecttothe

provisions

ofthis

Act,

the Government may, by

order, notinconsistent with the

provisions

of this

Act, remove the

difficulty:

Provided that nosuch order shall be made after the

expiry

of a

period

of two

years from the commencement of

this Act.

22.

(1)

The

Punjab Right toService

Act,

20l1

(Punjab ActNo. 24 of 2011), is

hereby repealed.

(2)

Notwithstanding such

repeal,

anything done or

any action taken under the

Act,

referred to in

sub-section

(1)

, shall be deemed to have been done or taken under

the

provisions

ofthis Act.

SCHEDULE

[See

section

13(2)]

Form oanth or

Affirmation to be made

by

the

ChiefCommissioner

"I ................... having

been

appointed

Chief Commissioner W that

Iwill

bear true faith and

allegiance

to solemnly

affirm the Constitution of India as

by

law

established,

that

I

will

uphold

the

sovereignty and

integrity

of

India,

that I will

duly

and

faithfully

and to

the best of my ability, knowledge

andjudgment perform the

duties

ofmy

office withoutfear or

favour,

affection or ill-will and

that

I

will

uphold

the Constitution

ofIndia and

the laws made

thereunder."

VIVEK

PURI,

Secretary to

Governmentof

Punjab, Department of

Legal and

Legislative

Affairs. 1553/7-2018/Pb. Govt.

Press,

S.A.S.

Nagar