PUNJAB GOVT. GAZ.
(EXTRA),
JULY
17,
2018
77
(ASAR 26, 1940
SAKA)
PART I
GOVERNMENT OFPUNJAB
DEPARTMENT OF LEGAL AND LEGISLATIVE
AFFAIRS,
PUNJA B
NOTIFICATION
The 17th
July,
2018
N0.17—Leg./2018.-The
following Actofthe
Legislature
ofthe
Stateof Punjab
receivedtheassent ofthe Governorof
Punjab onthe12th dayofJuly,
201 8, is
hereby published for
general
infomiation:-
THE PUNJAB TRANSPARENCY ANDACCOUNTABILITY IN
DELIVERY OF
PUBLIC SERVICE
ACT,
2018
AN
ACT
to
provide
for
transparency
and
accountability
in
the
delivery
ofservices to the
eligible person ofthe State of
Punjab
within the
stipulated
time limits and for matters connected therewith and incidental
thereto. BE it enacted
by
the
Legislature
ofthe State of
Punjab
in the
Sixty—ninth Year ofthe
Republic
oflndia as follows:-
1.
(1)
ThisAct may be called the
Punjab Transparency
and
Accountability
Short title and in
Delivery
of
Public Service
Act,
2018.
mmmcncemem'
(2) Itshallcomeintoforceonand witheffectfromthedateofits publication intheOfficial Gazette.
2. In
this
Act,
unless the context otherwise
requires, -
Definitions- (a)
"Accountability"
meansthe
answerability
ofthe
public
servantfor various acts ofomission and commission in the
delivery ofpublic service;
(b)
"Appellant"
meansa
personwho hasfiledan
appeal orrevision under this
Act; (c)
"Appellate
Authority"
meansan
officer,
notifiedassuch
under section
3;
((1)
"Chief Commissioner" meansthe
ChiefCommissioner
appointed under section
12;
78 PUNJAB GOVT. GAZ.
(EXTRA),
JULY
17,
2018
(ASAR 26, 1940
SAKA)
(6)
(1') (g) (h) (i) (k)
(1)
(m)
"Commission"
means the
Punjab
Transparency
and
Accountability Commission,
constituted under
section
12;
"Department"
meanstheconcerned
department oftheGovernment of
Punjab;
.
"Designated
Officer"
meansanofficer orofficial notified assuch under section3for
providing
public
service tothe
eligible person;
"electronic
mode" means
any method, process or
application to deliver any service
electronically including,
but notlimitedto Government to
Government,
Governmenttocitizen orGovernment to business
transactions,
data
interchange
and
other
digital supply transactions whether conducted
by
e—mail,
mobile
devices,
social media,
cloud
computing,
document
management,
voice or data transmission or
otherwise;
"electronic service
delivery"
means the
delivery
of
public
service through
electronic
mode;
"eligible
person"
meansa
personwhois
eligible for
obtaining a public
service notified under section 3;
"Government" means
the Government
of Punjab
in
the
Department ofGovernance Reforms and Public
Grievances;
"prescribed"
means
prescribed by
rulesmadeunderthis Act;
"public authority"
means,—
(a) any department or
authority ofthe
Government;
(b) any organization or
authority or
body or
corporation or institution or a
local
authority,
established or constituted- (i)
by or
undertheConstitution of
India, inthe
State; (ii)
by orunder
anylaw made
by the
Parliamentorthe Legislature
ofthe State
ofPunjab; (iii)
by
notification issued
by theGovernmentof
Punjab;
(c) and
includes, an
institution, a
co-operative society, a Government
Company
or an
authority
in which the
State Government has substantial
control;
PUNJAB GOVT. GAZ.
(EXTRA),
JULY
17,
2018 79
(ASAR 26, 1940
SAKA)
(n)
"public
service"
includesthe
service notifiedfromtimetotimeunder section
3,
whether electronic orother
service;
(0)
"section"
means section ofthis Act;
(p) "stipulated timelimit" meansthemaximumtime as
specified
by the Government to
provide
the
public
service
by
the
Designated
Officer or to decide
the
appeal
by
the
Appellate Authority;
and
(q) "transparency"
meansthe
duty ofa
public
servant toactinan accountable and
transparent
manner.
3
(l)
The
Government may, by
notification,
from timeto
time,
specify-
(a) the
public
servicestowhich thisActshall
apply;
(b) the
Designated
Officerandthe
Appellate Authority foreach public
service;
(c) thetime
limitfor
delivery
ofevery
public
service;
(d) feeforevery service.
(2) The
public authority
shall be
responsible for
providing allservices in a unified service
delivery
mode as far as
possible.
4.
Every Designated
Officer and his subordinates shall
provide
the
public service, asnotified
by theGovernmentfromtimeto
time, tothe
eligible person, within the
stipulated
time
in a
transparent
manner:
Provided that the
stipulated
time limit may be extended to such
extent,
as may be notified
by
the Government
during
the
period
of
elections,
natural calamities or such other
eventualities.
5.
(l)
The
public authority
shall,
subject
to the
legal,
technical and financial feasibility,
deliverallservices
by
electronicmodewithina
period of
three years from the date of commencement of this
Act, except
such
services,— (a)
which cannotbe
delivered
electronically; (b)
whichcanbe
delivered
electronically butthe
public authority,
notifies not to deliver such services
electronically
for the reasons to be specified insuch
notification:
Provided that the
public
authority
shall
consult the Government before
notifying any services under
clause
(b):
Notification of public
service, Designated Officers, Appellate Authorities and stipulated time limit,
Right toobtain service
(including electronic service delivery)
within stipulated time limit.
Electronic service delivery to
enhance
transparency and accountability.
Providing
Public service within
the stipulated time limit.
80 PUNJAB
GOVT. GAZ.
(EXTRA),
JULY
17,
2018
(ASAR 26, 1940
SAKA)
Provided
furtherthatsuch
period
of
three years maybeextended by the
Governmentforafurther
period not
exceeding two
years onthe recommendations ofthe
public authority.
(2) Every public
authority
shall
publish
withinonehundredand
eighty days fromthecommencementofthis Act, thelist of
public
services, tobe delivered
by itin electronic
mode.
(3) The
public
authority
shall,
afterthe
publication ofthelistunder sub-section
(2),
reviewthe sameand
notify onthe
lstday of
January
ofevery year—
(a) the
public
service
which shall bemadeavailable
through electronic mode
and
otherwise;
(b) the
mannerofsuch
servicesas maybe
prescribed; and
(c) such
other informationas maybe
prescribed.
(4) The
public
authority
while
reviewing thelistunder sub—section
(3),
by
notification, omitoraddanypublic
service insuchlist:
Provided that any omission in the list shall be
subject tothe
approval
of the Government.
(5) TheGovernment may,fromtimeto
time,
notify
electronic governance standards,
in such manneras
may be
prescribed, being not inconsistent withelectronic governance standards notified
by
the
Central Government, as
maybenecessaryfor
ensuring inter-operability, integration, harmonisation,
availability through multiple
channelsand
security
ofelectronic service and data.
6.
(1)
The
stipulated
time limit shall start from the date when the
required application, complete in all
respects, fora
public
serviceissubmittedtothe Designated
Officeror toa
person authorizedtoreceivethe
application insuch manner as
may be
prescribed.
The
receipt
of each
application
shall be
duly acknowledged by the
Designated
Officerortheperson authorizedto
receive the
application.
(2) The
Designated
Officer, on
receipt ofthe
application
undersub— section
(1)
shall,
within the
stipulated
time either
directly
or
through
an officer duly
authorized
by him
provide suchserviceor
reject the
application andin case of
rejection
of the
application,
shall record the reasons in
writing
and intimate the same to
the
applicant.
PUNJAB GOVT. GAZ.
(EXTRA),
JULY
17,
2018 81
(ASAR 26, 1940
SAKA)
(3) Every Designated
Officer shall maintain detailed
recordsof
services applied for ina
format,
preferably inelectronic
format, as maybe
prescribed.
7.
(1)
The
provisions
of this Act shall be deemed tobea
part
of the service
conditions ofthe
Designated
Officer, any person subordinate tohim who is authorized to
provide
the
public
service and the
Appellate Authority.
(2)
Every public authority maytake
steps toreduce thedemand from an
eligible person
to submit various
certificates,
documents,
affidavits etc. for obtaining public
serviceand
shall endeavour toobtainsuch
informationand documents
directly
from the
departments or
public
authority
concerned.
(3) TheCommission
shall devisethemechanism forevaluationand Developing
culture to deliver
public
service within
stipulated time
limitand Benchmarks of performance levels.
benchmarking the
performance ofthe
public authority in
delivery of
public , service in
the manner
prescribed.
(4) Allthe
Designated
Officersandthe
Appellate Authority
shall
undergo periodic training toenhanceand
ensuretimebound
delivery ofthe
public service in a
transparent
manner.
8.
(1
) Any eligible person, whose
application
for
obtaining
service is
rejected or who is not
provided
the
public
service within the
stipulated
time
limit, may file an
appeal
before the
Appellate Authority, in
the manner
prescribed,
within thirty days from thedateof
rejection orthe
expiry
ofthe
stipulated time
limit, as the case
may be:
Provided that the
Appellate Authority may, in
exceptional
cases, admit the
appeal
even after the
expiry
of the
period
of
thirty days,
subject
to the maximum
period
of ninety days,
if it is
satisfied that the
appellant
was
prevented by
sufficient reasonfrom
filing the
appeal in
time.
(2) The
Appellate
Authority may directthe
Designated
Officerto
provide the service to the
eligible person within such
period
as it may
specify
in
its order but which shall not
ordinarily
exceed the
stipulated
time,
or it may reject the
appeal
after
recording
the reasons in
writing
for such
rejection.
The
Appellate Authority
shall decidethe
appeal
withina
period of
thirty days fromthe dateof filing ofthe
appeal:
Provided
that,
before
deciding
the
appeal,
the
Appellate Authority
shall give an
opportunity ofbeing
heardto the
Appellant aswellasto the
Designated Officer or
any ofhis subordinate
duly
authorized for
this purpose. Right ofappeal.
Powers vested with
Appellate Authority. Default or
delay on the
part
ofthe Designated Officer or his subordinate officer/Officials.
82 PUNJAB GOVT.
GAZ.
(EXTRA),
JULY
17,
2018
(ASAR 26, 1940
SAKA)
9.
(l)
The
Appellate Authority,
while
deciding an
appeal
under
the provisions
ofthis Act,
shall havethe same
powers as arevestedinacivil
court while
trying asuit under
the Code of Civil
Procedure,
1908,
in
respect
ofthe following
matters,
namely :—
(a) enforcing theattendance ofpersons, compelling them to
give oral or written evidence onoath and
producing
documents or things;
(b)
requiring the
discovery and
inspection ofdocuments;
(c) receiving
evidence on
affidavits;
(d) requisitioning any public
recordsor
copies
thereoffromany court or
public authority;
(e) issuing
summonsforexamination
ofwitnessesor
documents; and
(0 any other matter which maybe
prescribed.
(2) The
Appellate
Authority
shallhavethepowers totakesuo-moto notice of failure to deliver service
in accordance with the
provisions
ofthisAct in
public
interest,
and to
passsuchorderasthefactsandcircumstances ofthe case
may
warrant:
Provided that before
passing
an adverse
order,
a reasonable
opportunity of
being
heard,
shall be
given
to the
eligible person and/or the
Designated Officer.
10.
(1)
Ifthe
Appellate Authority
is ofthe
opinion
that the
Designated
Officer and/or any other
Official involved in the process of providing
such
service has/ have failed to
provide
the
public
service without sufficient and reasonable cause, it
shall
impose a
penalty onthe said officeror
Official,
which shall not be less than rupees five
hundred,
but
which may extend
upto rupees five thousand, orofsuch
amount, as
mayberevised
by the
Government, from time to
time,
by
notification in the Official Gazette.
(2)
Ifthe
Appellate Authority isofthe
opinion thatthe
Designated
Officer and/or any other
Official involved in the process of
providing public
service has/have caused undue
delay
in
providing
the
service,
it may impose
a
penalty on the said
officer or official at the rate as
may be notified
by
the
Government from
time to time:
PUNJAB GOVT. GAZ.
(EXTRA),
JULY
17,
2018 83
(ASAR 26, 1940
SAKA)
Provided that
the
Designated
Officer and/or any other Official involved in the process of providing public
service shall be
given areasonable
opportunity of
being
heard
before any penalty
is
imposed onhim/them
by
the
Appellate Authority.
(3) The
Appellate
Authoritymay,ifitissatisfiedthatthe
Designated Officer
and/or any other
Official involved intheprocessof
providing public service
has/have
repeatedly
failedto
discharge theduties
assigned
under this Act without sufficient
and reasonable cause, recommend
disciplinary
action against thedefaulters under theservice rules
applicable totheminadditionto the
penalty imposed
under the
preceding
sub-sections. l l.
(1)
The
penalty imposed
on the
Designated
Officer and/or any other Official involved in the process of
providing
such service for the
delay or default,
shallberecoveredfromthe
salary
ofthe
Designated
Officerorhis/her subordinate in the
proportion,
as ordered
by the
Appellate
Authority, asthe case
may be.
(2) The
Appellate Authority
may, by an
order,
give suchamountas compensation tothe
appellant outoftheamountof
penalty imposed
under section
10,
as
may be
specified
by
it,
which shall not exceed the total amount ofpenalty so
imposed. Penalty to
pay compensatory cost to
appellant. l2.
(1)
The Government shall constitute a Commission for the purposes of Constitution of this
Act,
by issuing
a notification in the Official Gazette:
Provided that till the time the Commission is
constituted,
the Government may, by
notification in the
Official
Gazette,
entrust the powers and functions ofthe
Commission to the Administrative
Secretary in-charge
of the
Department ofGovernance Reforms and
Public Grievances.
(2) The
Commission shallbeaoneman
Commission headed
by the ChiefCommissioner.
(3) Any
retiredor
serving
officer oftherankofAdditional Chief Secretary or
Financial Commissioner to
the
Government
of Punjab
or
Additional
Secretary to
the Government of
India or
above may be
appointed by
the Government as the
Chief Commissioner to
perform
the functions and exercise the powers of the
Commission under this Act.
(4) The
headquarter oftheCommission shallbeat
Chandigarh orat such
other
place,
as
may be
notified
by
the Government
from time to
time. the Commission.
Terms of office and conditions of service ofthe Chief
Commissioner. Removal and suspension
ofthe Chief Commissioner from
office.
84 PUNJAB GOVT,
GAZ.
(EXTRA),
JULY
17,
2018
(ASAR 26, 1940
SAKA)
(5) TheGovernment shall
provide a
Secretary tothe
Commission, who
shall bea
serving
officer of
the
State
Government,
and such other staff as
may be necessary toenable
the Commission to
perform
its functions and
discharge its duties
efficiently
under this Act.
13.
(1)
The ChiefCommissioner
shall
hold office
foraterm of five years from the
date onwhich he
enters
upon his office oruntil
he attains theage of
sixty-five
years, whichever isearlierandshall notbeentitled for
re—appointment.
(2) TheChief Commissioner
shall,
beforehe
enters upon his
office, make and subscribe to, before the
Governor orsomeother person appointed by himinthat
behalf, anoath oraffirmation
according tothe form setoutfor the
purpose in
the Schedule.
(3) Thesalariesandallowances
payable toandother
termsandconditions of service
of the Chief Commissioner
shall be the sameasthat of theState Chief Information Commissioner aslaiddown insub—section
(5)
ofsection 16 of the
Right toInformation
Act,
2005.
(4) TheChief Commissionermay,by
notice in
writing
underhishand addressed tothe
Governor,
resign fromhisoffice:
Provided thatthe Chief Commissioner
shall,
unless heis
permitted
by the Government to
relinquish
his office sooner, continue tohold office until the expiry ofonemonthfromthedateof
receipt ofsuchnotice oruntil a
person duly appointed ashissuccessor enters uponhis
office, oruntil the
expiry
ofhis term of office,
whichever
is earlier.
14.
(1)
The ChiefCommissioner
shall notbe removed
from his office
except by anorder
by theGovernment onthe
ground ofproven misbehavior or incapability
after an
inquiry as
prescribed by theGovernmentinwhichthe Chief Commissioner
had been informed ofthe
charges against himand
given a reasonable
opportunity
of being
heard in
respect
of such
charges.
(2) The
Governmentmay,by
rules,
regulate the
procedure forthe
inquiry of misbehavior or
incapability
of the ChiefCommissioner referred toinsub— section
(1).
(3) Notwithstanding anything
contained insub-section
(2), the Government may, by
order,
remove the Chief Commissioner from
his
office, if he ——
(a) is, orat
anytimehas
been,
adjudged an
insolvent; or
PUNJAB GOVT. GAZ.
(EXTRA), JULY
(b)
(C)
(d) (e) (1')
(ASAR 26, 1940
SAKA)
has
engaged at
any time,
during histermof office,
in any paid employment; or has been convicted ofanoffence
which,
in the
opinion
of
the Government,
involves moral
turpitude; or has
acquired
such financialorother
interestasis
likely to affect
prejudicially
his
functionsas
ChiefCommissioner; or has so abused his
position astorender his continuance
in office
prejudicial tothe
public
interest; or has
become
physically or
mentally incapable ofacting asChief Commissioner.
15.
(1)
The Commission shall monitor
the
implementation
ofthis Actona regular
basis.
(2)
Without
prejudice tothe
provisions
containedin
sub-section
(1),
the functions of the
Commission
shall, amongst
other
things,
include the following, namely:— (a)
(b)
(C)
(d) (e) monitoring the
publication ofservicestobe
deliveredand adherence to the time
schedule,
manner of delivery
and
quality of such
services notified
by
the
Government; advise for redressal of the
public
grievances
with
regard
to
the non-availability of
public
serviceinelectronicmodeand/or any deficiency
in
electronic service
delivery; recommend
changes
in the
procedure
for
delivery
of
public service which shall make the
delivery
more
transparent, efficient and
friendly:
Provided
that,
before
making
such a
recommendation,
the Commission shall consult the
Administrative
Secretary
ofthe Department
which istodeliverthe
public
service; ask
Government to seek
feedback/response
from the citizens about their
experience
in
availing
the services from the
public authority andreviewthesame; hear and
decide the revision with
regard
to
default and/or delay in
delivery ofpublic
service
filed before
it, as
provided for in section
16; Powers and functions ofthe Commission.
Revision and suo-moto
powers.
86 PUNJAB GOVT.
GAZ.
(EXTRA),
JULY
17,
2018
(ASAR 26, 1940
SAKA)
(1') takeonitsownmotion notice offailuretodeliver
public
service in accordance
with this Actand refer
such casesto
public authority for
disposal asitmaydeem
appropriate; and
(g) performing anyother functionas maybe
prescribed.
16.
(1) Any eligible person or
Designated
Ofiicer,
aggrieved by
any order ofthe
Appellate Authority, may makean
application
for
revision ofthe said order to the Commission
in
this
respect
withina
period
of
sixty days
from the date of such
order,
which shall be
disposed
of in the manner as
may be prescribed:
Provided that the Commission may entertain the
application
after the expiry
ofthesaid
period ofsixty days, ifitissatisfiedthatthe
application
could not be submitted
in
time
for a reasonable cause.
(2) TheCommission
shall,
while
inquiring intoany
matter underthis section, havethe same
powers asarevestedinacivil court while
trying asuit under the Code of Civil
Procedure,1908
in
respect
of
the
following
matters, namely:— (a)
enforcing theattendance ofpersons, compelling themto
give oral or
written evidence on
oath and
producing
documents or things;
(b)
requiring the
discovery and
inspection ofdocuments;
(0)
receiving
evidenceon
affidavits; (d)
requisitioning any public
records or
copies
thereoffromany court or
public
authority; (e)
issuing
summonsforexamination ofwitnessesor
documents;
(f) any other matter which maybe
prescribed.
(3)
While
deciding therevision
petition or
otherwise, theCommission may, impose a
penalty up to
rupees tenthousand per caseonthe
Designated Officer or
any other officer or
official involved
in
the process of providing
the public
service under this Act,
ifthe Commission isofthe
opinion that the person concerned
has failed without sufficient cause in
due
discharge
of the duty cast
uponhim:
Provided that the person concerned shall be
given
a
reasonable
opportunity of
being
heard before any
penalty
is
imposed upon him:
PUNJAB GOVT. GAZ.
(EXTRA),
JULY
17,
2018 87
(ASAR 26, 1940
SAKA)
Provided further that the
Commission,
by an
order, may give suchamount as
compensation
to the
Appellant
out of
the amount of
penalty imposed,
as may be
specified
by
it,
which shallnotexceed the
total amount of
penalty so imposed.
(4) The
Commission,
whereveritdeems
fit,
shall havethepower to recommend
departmental inquiry against
any Designated
Officer or
Appellate Authority, whohave
repeatedly
failed indue
discharge offunctions cast upon them
under this Act.
17. The Government shall consider
the recommendations
made
by
the Commission
under section 16andsend informationtothe Commission ofthe action taken onsuch
recommendations,
withina
period
of
sixty days orsuch time
thereafter,
as
may be decided
in consultation
with the Commission.
1 8.
person for
anything
doneorintended tobe done in
good
faith
under this Act or
(1) No
suit,
prosecution orother
legal proceeding
shall lie
againstany any rules
made thereunder.
(2) Noactdoneor
proceedings
taken underthisAct
by theCommission shall be invalid
merely by
reason ofdefector
irregularity
in
its
constitution.
19. No civil court shall
havejurisdiction
to entertain any suitor
proceedings in
respect
ofany
matter the
cognizance
ofwhich can be taken and
disposed
of by any authority empowered by thisAct ortherulesor
regulations made thereunder.
20.
rules to
carry
out the purposes ofthis Act.
(1) TheGovernment may, by
notification, in theOfficial
Gazette, make
(2) Every rulemade
by theGovernment underthis Act,
shallbe
laid, as soon
as
may be after it is
made,
before the House
ofthe State
Legislature, while it is in
session,
for a total
period
often
days,
which may be
comprised
in one session or in two or more
successive
sessions,
and
if,
before the
expiry
of the session
immediately
following
the session or the
successive sessions aforesaid, theHouse agreesin
making any modificationinthe
rulesorthe House agrees that the
rule should not be
made,
the rule shall thereafter have effect
only
in such
modified form or be
of
no
effect,
as the case
may be. However, anysuch
modificationorannulment
shallbe
without
prejudice to the
validity
of anything previously
done under that rule. Action
by Government on recommendations ofCommission. Protection of action taken in good
faith.
ofjurisdiction of courts. Power to make rules.
11
Power to
remove difficulties. Repeal and saving.
88 PUNJAB GOVT. GAZ.
(EXTRA),
JULY
17,
2018
(ASAR 26, 1940
SAKA)
21. If any difficulty
arises,
in
giving
effecttothe
provisions
ofthis
Act,
the Government may, by
order, notinconsistent with the
provisions
of this
Act, remove the
difficulty:
Provided that nosuch order shall be made after the
expiry
of a
period
of two
years from the commencement of
this Act.
22.
(1)
The
Punjab Right toService
Act,
20l1
(Punjab ActNo. 24 of 2011), is
hereby repealed.
(2)
Notwithstanding such
repeal,
anything done or
any action taken under the
Act,
referred to in
sub-section
(1)
, shall be deemed to have been done or taken under
the
provisions
ofthis Act.
SCHEDULE
[See
section
13(2)]
Form oanth or
Affirmation to be made
by
the
ChiefCommissioner
"I ................... having
been
appointed
Chief Commissioner W that
Iwill
bear true faith and
allegiance
to solemnly
affirm the Constitution of India as
by
law
established,
that
I
will
uphold
the
sovereignty and
integrity
of
India,
that I will
duly
and
faithfully
and to
the best of my ability, knowledge
andjudgment perform the
duties
ofmy
office withoutfear or
favour,
affection or ill-will and
that
I
will
uphold
the Constitution
ofIndia and
the laws made
thereunder."
VIVEK
PURI,
Secretary to
Governmentof
Punjab, Department of
Legal and
Legislative
Affairs. 1553/7-2018/Pb. Govt.
Press,
S.A.S.
Nagar