...faced worldwide after updation of software in Samsung Galaxy S-20 models and the Samsung offered free display replacement till 31.12.2022. The aforesaid act of opposite party amounted to deficiency in.... The opposite party has tendered into evidence affidavit of Sh. Sandeep Shajwani, C/o Samsung India Electronic Pvt. Ltd. as Ex. RW1/A and document i.e. Ex.R-1- copy of warranty card... replacement (primary display + battery for S20 service) if there is no physical damage to phone even if it is out of warranty. To support the customer, it was...

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.... Versus 1) Samsung India Electronics Pvt. Ltd. 20thto 24thFloor, Two Horizon Centre, Golf Course Road, Sector-43, DLF Phase-V...complaint are that the complainant has purchased a mobile handset, Model Samsung Galaxy A22 (Black), IMEI/SR. No. 356890801008859858 vide bill No. 2021/433 dated 20.7.2021 for an amount of Rs.18,500/- with...a warranty period of one year on handset and six months warranty of battery from OP No.2, who is the authorized dealer of OP No.1. 2) From the day one, the voice of the...

...unnecessary details, the present complaint pertains to the fact that the complainant had purchased a Samsung Galaxy A510F bearing IMEI 358005071700410 mobile phone manufactured by OP2 from OP3 (arraigned...service request no. 4233158546 but mobile was shown as out of warranty to which complainant expressed his opposition saying that battery swelling was not his fault but OP1 did not entertain his plea...relevant documents who then submitted the handset on 26.04.2017 with OP1 and was issued job sheet no. 4235303778 with defect description dead and battery swell and back chrome damaged with warranty status...

...unnecessary details, the present complaint pertains to the fact that the complainant had purchased a Samsung Galaxy A510F bearing IMEI 358005071700410 mobile phone manufactured by OP2 from OP3 (arraigned...service request no. 4233158546 but mobile was shown as out of warranty to which complainant expressed his opposition saying that battery swelling was not his fault but OP1 did not entertain his plea...relevant documents who then submitted the handset on 26.04.2017 with OP1 and was issued job sheet no. 4235303778 with defect description dead and battery swell and back chrome damaged with warranty status...

..., warranty means in case of any problem with the unit, the unit will be repaired or its parts will be replaced as per Munish Kumar Vs. Samsung India Electronics Pvt. Ltd. 5 company policy and the...simpliciter submissions of the complainant and needs a proper analysis Munish Kumar Vs. Samsung India Electronics Pvt. Ltd. 4 test report to confirm the same. It has been contended that the complaint...as shown in Annexure-R2, but the complainant is not understanding the fact that as per warranty policy, company provides one year warranty on the unit and six months warranty on the battery, whereas...

...compensation claimed has Nitesh Sandhu Vs. M/s Samsung India 4 been made. The complaint of the complainant is thus a motivated attempt to obtain unfair advantage and is accordingly liable to be.... 4. Similarly, to substantiate his case, the learned counsel of opposite party has placed on record affidavit of Sh.Anup Kumar Mathur, C/o Samsung India Electronics Pvt. Limited which is Ex.OP1/A...The case of the complainant, in brief, is that he had purchased Samsung mobile handset model Galaxy C7 Pro 64 GB Gold vide Invoice dated 13.12.2017 for a sum of Rs. 24,900/- from OP No...

...120-368-0093. During these conversations, the complainant requested either a battery replacement or a replacement tablet at no additional cost. 2. Eventually, Samsung..., the service centre inspected it and informed the complainant that the handset was out of warranty and required a battery replacement. The service centre also informed the complainant that since the...Samsung Galaxy Tab S2 tablet, manufactured in December 2015, for ₹38,000 on January 15, 2016. The tablet was used by the complainant for four years but malfunctioned thereafter. On August 14, 2020, the...

...transpires from the averments as projected in the consumer complaint that on 27.11.2022 complainant had visited the showroom of OP no.3 and purchased Galaxy watch for classic BT, 42MM Black of Rs...Annexure C-2. All the purchased products were covered under the one year warrantee. In the month of May 2023, the display of mobile phone Samsung Galaxy Z Flip 4 (hereinafter referred to be as subject.... .......Complainant(s) Versus The Regional Officer, SAMSUNG INDIA ELECTRONICS PVT, LTD. PRESENT ADDRESS - having registered office at # 6th floor...

...Samsung Galaxy I 9500 S4 or in alternative to refund Rs.41,799/-, compensation of Rs.20,000/- and cost on the allegations of deficiency in service. 2. The brief averments...a dealer of different brands of mobile phones. Upon the requirements of complainant, representative of OP-1 suggested a Samsung Galaxy S4 model vouching for its impeccable quality and smart features.... Impressed by the same, complainant purchased Samsung Galaxy Handset I 9500 Galaxy S4 white bearing IMEI No.355167056481003 along with accessories for Rs.41,799/-. OP-1 issued the invoice dated...

...G991 Galaxy S21 Samsung mobile phone from the opposite party No.1 on 16.12.2021 for Rs.59,999/- along with warranty card. It was stated that after purchase of the mobile phone it was not...of Samsung Electronics India Ltd. and the opposite party No.2 has no authority to take any decision with respect to any replacement as alleged and had not promised the complainant by stating that he...decisions in the replacement and warranty policies are taken by the company (Samsung Electronics) alone after consulting I.Q.C Engineers and his service centre has no locus- standi in deciding the...

...various brands of Mobile Phones including the Samsung Galaxy J7 which got manufactured by opposite party No.3 and provided Warranty Card towards Mobile Phones manufactured by opposite party No.3 and...Authorized Service Center, and opposite party No.3 is Manufacturer of Samsung India Electronics Private Limited. Opposite parties 1 and 3 have advertised in leading News Papers that they are introducing...arose again and again in it though it was rectified by Authorized Service Centre. The replacement of Cell Phone with a new one is not mentioned in warranty (Ex.A1).The complainant not produce the said...

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...complainant approached OP No.4 for repairing/replacement of damaged mobile phone. On approaching OP No.4 they collected the handset alongwith SIM tray, Battery Back cover, Stylus, Batter, MMC tray from...In nutshell, brief facts of the present complaint is that the complainant has purchased a brand new Samsung Galaxy J7 4G Gold Model No. SM-J700F bearing IMEI No.358425077486766 vide...from depositing the phone to OP No.4 complainant got a call from the Office of OP No.4 with an intimation that your cannot be processed further for repairing/replacement of phone with a reason that it...

...In brief, case of complainant is that he purchased one mobile set make Samsung Model Galaxy A5-A500 from opposite party no.1 on 9.4.2015 for a sum of Rs.24,900/- vide invoice No.4535...the complainant. The company provides one year warranty on the unit and warranty means in case of any problem the unit will be repaired or its part will be replaced as per company policy. The warranty...company policy and there is no deficiency on the part of answering ops. 4. In evidence, the complainant has tendered his affidavit Ex.C1, copy of bill Ex.C2 and copy of job sheet...

....Samsung India Electronics Ltd, 2ndFloor, Tower-C, Vipul Tech Square Sector-43, Gold Course Road, Gurugram (Haryana) through its Director. ..Opposite Parties... Sh.Rajbir Singh, President 1. Brief facts of the present complaint are that on 16.01.2020, the complainant purchased a Samsung mobile Galaxy Note 10...it started creating problems such as battery performance besides network antenna problem; that due to this the complainant visited the Ops where his set was repaired; that after 4-5 months the handset...

...complaint are as follows: The complainant submits that he was a private employee and for his functionality and personal use, he purchased the Samsung Galaxy Note-4 (Black) on 01.02.2015 by replacing...his Samsung Galaxy Note:3 mobile and paid remaining amount for which Opposite Party issued tax invoice on 01.02.2015 for Rs.56,000/- and complainant paid the said amount. The complainant stated that...as per Samsungs warranty policy. The complainant again sent emails on 13.02.2015, 16.02.2015, 20.02.2015 and 28.02.2015 requesting the Opposite Party No.3 either to repair the defective phone or to...

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.... .. COMPLAINANT (Advocate for the Complainant: Sri SD) VERSUS 1) Managing Director, Samsung India Electronics Pvt Ltd, 8.1, Sector 81, Phase 2, Noida District, Goutham Budha...claims he purchased a Samsung Cellular Phone Galaxy S Dous 2 No.351602060120084 mobile hand set on 9.12.2013 manufactured by opposite party No.1 and sold by opposite party No.2 and within a day of purchase...Manager Customer Satisfaction, in M/s Samsung India Electronics (P) Ltd i.e. opposite party No.1 in the affidavit evidence filed at para 5 mentions complainant on receipt of their service centre...