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Smart Summary

Factual and Procedural Background

The complainant filed a complaint alleging deficiency in service against the opposite parties. The District Forum dismissed the complaint on the ground that it was barred by limitation under Section 24A of the Consumer Protection Act, 1986, due to a delay of 183 days in filing the complaint without sufficient cause for condonation. The complainant appealed to the State Commission, which also dismissed the appeal, finding the explanation for delay—claiming the complainant was an old man and bedridden for over six months—insufficient. The State Commission noted that the complainant was 60 years old and there was no evidence of any ailment. Aggrieved, the complainant petitioned the court at the present stage.

Legal Issues Presented

  1. Whether the delay in filing the complaint beyond the prescribed two-year limitation period under Section 24A of the Consumer Protection Act, 1986, can be condoned on the grounds presented by the complainant.
  2. The proper application and interpretation of the proviso to sub-section (2) of Section 24A relating to the requirement of recording reasons for condoning delay in filing complaints.
  3. Comparison of the limitation and condonation provisions for complaints under Section 24A with those applicable to appeals under Sections 15, 19, and 23 of the Consumer Protection Act.

Arguments of the Parties

The opinion does not contain a detailed account of the parties' legal arguments.

Table of Precedents Cited

No precedents were cited in the provided opinion.

Court's Reasoning and Analysis

The court analyzed the limitation provisions under Section 24A of the Consumer Protection Act, 1986, emphasizing that a complaint must be filed within two years from the cause of action. While sub-section (2) allows condonation of delay if sufficient cause is shown, the proviso mandates that the Forum must record reasons for such condonation to prevent liberal or arbitrary allowance of delays. The court contrasted this with the provisions for appeals under Sections 15, 19, and 23, where recording reasons is not mandated for condoning delay. The court underscored that condonation of delay in filing complaints must be taken seriously and should only be granted based on cogent, verifiable reasons after hearing the opposite party. The court noted that the complainant’s claim of being bedridden and old was not substantiated by evidence, and the age was incorrectly stated as 80 instead of 60. Consequently, the court agreed with the lower forums’ rejection of the condonation request and dismissal of the complaint.

Holding and Implications

The petition is dismissed.

The decision directly upholds the dismissal of the complaint due to delay barred by limitation without sufficient cause for condonation. The court reaffirmed the strict approach towards condonation of delay in complaints under Section 24A, emphasizing the need for recording reasons and verifying claims before condoning delay. No new precedent was set beyond affirming the existing statutory framework and procedural safeguards.

    C.H. Vittal Reddy v. Manager, District Co-Operative Central Bank Ltd.

    D.P Wadhwa, J. (President):— It is the complainant who is the petitioner before us. His complaint for alleged deficiency in service on the part of the opposite parties was dismissed by the District Forum since it was barred by limitation as provided under Section 24A of the Consumer Protection Act, 1986, as amended. There was a delay of 183 days in filing the complaint. No sufficient cause was shown to condone the delay. Appeal against the order of the District Forum was filed before the State Commission which also dismissed the same. State Commission observed that the ground for condonation that the complainant was an old man and was bed ridden for more than six months, was hardly sufficient explanation for condonation of delay and was rightly rejected by the District Forum. It was found that age of the complainant was 60 years. There was nothing on the record to show that the complainant was suffering from any ailment. State Commission, therefore, also dismissed the appeal. Aggrieved, complainant has now come before us.

    No doubt under sub-section (2) of Section 24A delay in filing the complaint could be condoned and complaint could be entertained after a period of limitation prescribed under sub-section (1) and if complainant has sufficient cause for not filing the complaint within such period, then there is a proviso to sub-section (2) which says that no such complaint shall be entertained unless the Forum records its reason for condoning such delay. This proviso has been put to guard the Forum against liberal exercise of the provisions of condonation delay when it is a question of filing the complaint. Section 24A we reproduce for ready reference.

    “24A. Limitation period. - (1) The District Forum, the State Commission or the National Commission shall not admit a complaint unless it is filed within two years from the date on which the cause of action has arisen.

    (2) Notwithstanding anything contained in sub-section (1), a complaint may be entertained after the period specified in sub-section (1), if the complainant satisfies the District Forum, the State Commission or the National Commission, as the case may be, that he had sufficient cause for not filing the complaint within such period:

    Provided that no such complaint shall be entertained unless the National Commission, the State Commission or the District Forum, as the case may be, records its reasons for condoning such delay.

    It would be seen that when it is a question of condoning delay in filing appeal either before the State Commission or the National Commission or even the Supreme Court proviso thereunder does not require recording of the reasons for condoning the delay. We reproduce relevant Sections 15, 19 and 23 in juxtaposition to Section 24A reproduced above.

    “15. Appeal. - Any person aggrieved by an order made by the District Forum may prefer an appeal against such order to the State Commission within a period of thirty days from the date of the order, in such form and manner as may be prescribed:

    Provided that the State Commission may entertain an appeal after the expiry of the said period of thirty days if it is satisfied that there was sufficient cause for not filing it within the period.

    19. Appeals.— any person aggrieved by an order made by the State Commission in exercise of its powers conferred by sub-clause (i) of clause (a) of section 17 may prefer an appeal against such order to the National Commission within a period of thirty days from the date of the order in such form and manner as may be prescribed:

    Provided that the National Commission may entertain an appeal after the expiry of the said period of thirty days if it is satisfied that there was sufficient cause for not filing it within that period.

    23. Appeal. - Any person aggrieved by an order made by the National Commission in exercise of its powers conferred by sub-clause (i) of clause (a) of Section 21, may prefer an appeal against such order to the Supreme Court within a period of thirty days from the date of the order:

    Provided that the Supreme Court may entertain an appeal after the expiry of the said period of thirty days if it is satisfied that there was sufficient cause for not filing it within that period.

    Condonation of delay when it is the complaint has to be taken very seriously and that is why proviso to sub-section (2) of Section 24A mandates recording of reasons. It must be understood that a suit filed in a Civil Court after the period of limitation prescribed under the Limitation Act has to be dismissed and there is no provision for condoning the delay on the ground of any sufficient cause being shown for not filing the suit within the period of limitation. This is the law which is in force since 1908 when the Limitation Act, 1908 came into force and same is the position of the Limitation Act, 1963. Sub-section (2) of Section 24A is a departure to the well settled law that a suit beyond the period of limitation prescribed under the Limitation Act has to be dismissed. A Consumer Forum has, therefore, to guard itself against the misuse of sub-section (2) of Section 24A and should not be quick to condone the delay unless cogent and verifiable reasons exist to condone the delay. Moreover delay cannot be condoned unless other party has been noticed and heard.

    In the present case as has been held by the State Commission firstly a wrong statement was made that the complainant was 80 years of age and in fact his age was 60 years and again there is nothing to show that he was suffering from any illness. State Commission said it was merely ipse dixit of the complainant. We agree. This petition is, therefore, dismissed.

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    C.H. Vittal Reddy v. Manager, District Co-Operative Central Bank Ltd.
    (Dec 4, 2002)