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Structured Summary of the Opinion — National Consumer Disputes Redressal Commission

Factual and Procedural Background

This opinion arises from Consumer Case No. 2170 of 2017 decided by the National Consumer Disputes Redressal Commission (NCDRC). The Complainants, Suresh Chand Aggarwal and Mrs. Reenu Aggarwal, booked Flat No. 502 in Tower No. 1 (super area 2,606 sq. ft.) in the residential project "Ansal Crown Heights" at Sector 80, Faridabad, developed by M/s Ansal Crown Infrabuild Pvt. Ltd. A Flat Buyers Agreement was executed on 12.10.2012, providing for delivery of possession within 36 months from execution of the Agreement. The Complainants paid a total of ₹86,74,611 by installments under a construction-linked payment plan but possession was not delivered within the stipulated period.

The Complainants filed the Consumer Complaint under Section 21 of the Consumer Protection Act, 1986 seeking (a) refund of the amounts paid with interest, (b) compensation for mental agony (₹5,00,000), (c) litigation costs (₹75,000), and (d) consequential relief. The Opposite Party (the Developer) filed a written statement denying liability and attributing delay to (i) delay in renewal of licence by the Directorate of Town & Country Planning (DTCP), Haryana, (ii) contractor default/delay, and (iii) defaults by other flat buyers which created a financial crunch. The matter was heard and the order was dated 11 Nov 2021.

Legal Issues Presented

  1. Whether the Developer's failure to deliver possession within the contractual period amounted to deficiency in service and an unfair trade practice under the Consumer Protection Act.
  2. Whether the Complainants, in the circumstances of delayed possession and allegedly one-sided terms in the Agreement, were entitled to seek refund of amounts paid with interest and compensation instead of waiting indefinitely for possession.
  3. Whether the defenses raised by the Developer — delay in DTCP licence renewal, contractor default, and defaults by other buyers — absolved the Developer of liability to refund or otherwise made the Complainants' claim unsustainable.

Arguments of the Parties

Complainants' Arguments

  • The Developer failed to hand over possession within the contractual period (36 months from 12.10.2012).
  • The Complainants deposited ₹86,74,611 under the construction-linked plan and were not given any specific possession date thereafter; further the Developer neither delivered possession nor refunded money.
  • Alleged conduct amounted to deficiency in service and unfair trade practice; they sought refund with interest (claimed @18% p.a.), compensation of ₹5,00,000 for mental agony, and costs of ₹75,000.

Opposite Party / Developer's Arguments

  • The Agreement's terms are binding and do not give rise to a cause of action for the Complaint as pleaded.
  • Delay in project completion was caused by delay in renewal of licence by the DTCP, which hindered progress.
  • Construction was delayed due to default/non-performance by the contractor initially engaged, and subsequent contractor-related disruptions.
  • Many other flat buyers defaulted in payments and an outstanding amount of approximately ₹50 crores was owed by flat buyers, causing a financial crunch and affecting completion.
  • Therefore, there was no deficiency in service or unfair trade practice attributable to the Developer; the Complaint should be dismissed.

Table of Precedents Cited

Precedent Rule or Principle Cited For Application by the Court
Pioneer Urban Land & Infrastructure Ltd. vs. Govindan Raghavan, II (2019) CPJ 34 (SC) Used to demonstrate that one-sided and unfair contract clauses cannot be permitted to bind the buyer; court scrutiny of fairness of contractual terms. The Court relied on this authority to hold that the Agreement's clauses (particularly the asymmetry between developer's liability for delay and heavy penal interest on buyers for delayed payments) were one-sided and unfair; consequently, the Complainants could not be bound by such terms.
Emmar MGF Land Ltd. & Ors. vs. Amit Puri [II (2015) CPJ 568 (NC)] Established that after the promised date of delivery the buyer has the discretion to accept possession (if offered) or seek refund of amounts paid with reasonable interest and compensation. The Court applied this proposition to hold that, because construction was still incomplete long after the promised delivery date, the Complainants were entitled to seek refund of the amounts paid with interest rather than being compelled to wait indefinitely.
Kolkata West International City Pvt. Ltd. vs. Devasis Rudra, II (2019) CPJ 29 (SC) Confirmed that orders by consumer fora and commissions directing refund of moneys paid by buyers in delayed possession cases were justified. The Court placed reliance on this decision to support the conclusion that directing a refund of the moneys paid by the Complainants was appropriate in the circumstances.

Court's Reasoning and Analysis

The Court conducted a clause-by-clause examination of the Flat Buyers Agreement, focusing on Clause 4 (liability of the Developer in case of delay) and Clause 3.b.viii(c) (penal provisions for buyers in case of late payment). The Court observed:

  1. Clause 4 prescribed a developer liability of ₹5 per sq. ft. per month for delay in offering possession, whereas Clause 3.b.viii(c) allowed the Owner/Promoter to charge interest at a minimum of 24% p.a. from the buyer for delayed payments — an asymmetry that rendered the Agreement one-sided and unfair.
  2. Relying on the Apex Court's decision in Pioneer Urban Land, the Court held that such one-sided contractual terms could not be enforced to the prejudice of the Complainants; hence the Complainants were not bound by unfair terms that deprived them of remedies.
  3. The Developer's factual defences were examined and rejected for these reasons:
    • Delay attributable to DTCP licence renewal was not adequately supported by dates in the written version; moreover, the Developer, knowing the licence expiry date, had the responsibility to renew in time — the Complainants should not be penalised for the Developer's failure to obtain timely renewals.
    • Delay by the Developer's contractor was not a ground to deny relief to the non-defaulting allottee; remedies against the contractor are matters between the Developer and its contractor, and cannot prejudice the rights of the buyer.
    • Default by other flat buyers could not be visited upon a buyer who had performed his contractual obligations; the Developer had contractual and market remedies (including cancellation of defaulting buyers' allotments and arranging alternative finance) which it could have exercised instead of retaining amounts paid by compliant buyers.
  4. The Court noted it was undisputed that allotment was in 2012 and construction was not completed as of the order. Applying this factual matrix together with the authorities cited (Emmar and Kolkata West), the Court concluded that the Complainants had a right to elect refund with interest rather than wait indefinitely for possession.

Holding and Implications

Holding: The Consumer Complaint was allowed. The Commission ordered the Developer to refund the amounts paid and directed interest on that refund.

Core Ruling: The Opposite Party Developer is directed to refund ₹86,74,611 (Rupees Eighty Six Lakhs Seventy Four Thousand Six Hundred Eleven only) to the Complainants along with interest at the rate of 9% per annum from the respective dates of deposit until the date of actual refund. The refund is to be made within six weeks from the date of passing of the Order (Order dated 11 Nov 2021). There shall be no order as to costs. The Consumer Complaint is allowed and pending applications, if any, stand disposed of.

Immediate Consequences for the Parties

  • The Developer must pay back the specified principal amount and interest as directed within the stipulated six-week period.
  • The Complainants obtain the monetary relief sought in part (refund with interest); claims for the specific amounts of compensation and costs as originally prayed were not specifically awarded in the terms set out in the order (the order specifies refund with interest and no order as to costs).
  • Pending applications related to the complaint are disposed of.

Broader Implications

The decision applies established consumer-law principles (as reflected in the cited authorities) about the availability of refund with interest where possession is not delivered within the promised period and about the unenforceability of sharply one-sided contractual terms against buyers. The opinion does not purport to create a new legal precedent beyond its application of those authorities; it enforces the buyer's right to elect refund where delay is inordinate and contractual terms are unfair.

Judge(s): Hon'ble Mr. Justice R.K. Agrawal (President) and Hon'ble Dr. S.M. Kantikar (Member). Order dated 11 Nov 2021.

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    SURESH CHAND AGGARWAL & ANR. v. M/S. ANSAL CROWN INFRABUILD PVT. LTD.

    NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION

    NEW DELHI

    CONSUMER CASE NO. 2170 OF 2017

    1. SURESH CHAND AGGARWAL & ANR. H.NO.2037, HIG, SECTOR-3.

    BALLABGARH

    HARYANA-121004

    2. MRS. REENU AGGARWAL.

    H.NO.2037, HIG, SECTOR-3.

    BALLABGARH

    HARYANA-121004 ...........Complainant(s) Versus

    1. M/S. ANSAL CROWN INFRABUILD PVT. LTD.

    THROUGH ITS MANAGER. 118, UFF, PRAKASH DEEP

    BUILDING, 7, TOLSTOY MARG.

    NEW DELHI-110001 ...........Opp.Party(s)

    BEFORE:

    HON'BLE MR. JUSTICE R.K. AGRAWAL,PRESIDENT HON'BLE DR. S.M. KANTIKAR,MEMBER

    For the Complainant : For the Complainants : Mr. Saurabh Jain, Advocate For the Opp.Party : For the Opposite Party : Mr. Rohit Gupta, Advocate Dated : 11 Nov 2021

    ORDER

    R.K. AGRAWAL, J., PRESIDENT

    The present Consumer Complaint has been filed under Section 21 of the Consumer Protection Act, 1986 (for short "the Act") by Suresh Chand Aggarwal and his wife (hereinafter referred to as the Complainants) against Opposite Party, M/s. Ansal Crown Infrabuild Pvt. Ltd. (hereinafter referred to as the Developer), seeking refund of the amount paid towards purchase of Flat alongwith interest as the Opposite Party Developer failed to hand-over the possession of the Flat booked by them in the Project launched by the Developer in the name and style of "Ansal Crown Heights" located at Sector 80, Faridabad, Haryana.

    1.

    It has been averred in the Complaint that the Opposite Party Developer launched a Residential Group Housing Project in the name and style of "Ansal Crown Heights"

    located at Sector 80, Faridabad, Haryana. The Complainants booked a residential flat for their personal use in the said Project. Flat No. 502, Tower No. 1 having super area 2606 sq. ft. was allotted to the Complainant for a total sale consideration of ₹82,55,808/-.

    2.

    1

    Flat Buyers Agreement (hereinafter referred to as the Agreement) was executed between the Parties on 12.10.2012. As per Clause 4 of the Agreement, the possession of the flat was to be delivered within 36 months from the date of execution of the Agreement. The Complainant had opted for Construction Linked Payment Plan and had deposited ₹86,74,611/- on different dates as per demand of the Opposite Party Developer. Despite that the Opposite Party Developer miserably failed to deliver the possession of the Flat within stipulated period. Whenever the Complainant raised queries with the Opposite Party Developer regarding handing over the possession, the Developer neither provided any specific date for the delivery of the possession nor refunded the amount deposited by the Complainants. They have no trust on the Opposite Party Developer and are no longer interested in having possession of the Flat. Alleging deficiency in service and Unfair Trade Practice on the part of the Opposite Party Developer, the Complainants has filed the present Consumer Complaint with the following prayer:

    a) Allow the present complaint;

    b) Direct the Opposite party to refund the entire amount paid by the Complainants towards the consideration of the Unit along with interest @ 18% p.a. from the date of payment made by the Complainant;

    c) Pass an order thereby directing the Opposite Party to pay of sum of Rs.5,00,000 (Rupees Five Lakhs only) on account of mental agony and harassment to the Complainant caused due to failure to handover the possession of the apartment to the Complainant;

    d) Pass an order thereby directing the Opposite Party to pay of sum of Rs.75,000,00 ( Rupees Seventy Five Thousand only) to the Complainant towards cost of the present proceedings and litigation expenses;

    e) Pass such other or further/orders as may be deemed fit and proper on the facts and in the circumstances of this case."

    The Complaint was resisted by the Opposite Party Developer by filing its Written 3.

    2

    Statement in which the Opposite Party Developer stated that the terms of the Agreement are binding on both the Complainant and the Opposite Party and therefore, this does not give any rise to any cause of action entitling the Complainant to file the purported Complaint. It was also stated that the delay in completion of Project occurred due to delay on the part of the Directorate of Town & Country Planning Haryana in renewing the license of the Opposite Party; the Construction work was affected on account of the contractor appointed by the OP having not completed the construction in time and thereafter having created hindrance in completion of the Project by another contractor. It is also alleged that out of ten towers, construction work is going on in eight towers and 95% work is completed in four towers whereas 70% work is complete in remaining towers. It is also alleged that during the intervening period, majority of the buyers defaulted in making payments in terms of their agreement and a sum of ₹50.00 crores is outstanding from the flat buyers to the OP, leading to a financial crunch. It was also submitted that the delay in construction is due to the reasons which were beyond the control of the Developer, therefore, there is no Deficiency in Service or Unfair Trade Practice on their part. They prayed that the Consumer Complaint be dismissed.

    We have heard Mr. Saurabh Jain, learned Counsel for the Complainants, Mr. Rohit Gupta, learned Counsel appearing on behalf of the Opposite Party Developer and have given a thoughtful consideration to the various pleas raised by the learned Counsel for the Parties.

    4.

    The contention of the learned Counsel for the Opposite Party Developer that the Complainant is bound by the terms of the Agreement and it did not give any rise to any cause of action to Complainant to file the present Complaint, we have gone through the various clauses of the Agreement. Clause 4 and 3b of the Agreement reads as under:-

    1.

    5.

    3.b.viii(c) In exceptional circumstances, the Owner/Promoter may, in its sole discretion condone the delay in payment, by charging interest at minimum rate of 24% per annum.In the event of the Owner/Promoter waiving the right of forfeiture and accepting interest/other compensation on that account, no right whatsoever would accrue to any other defaulting Flat Buyer."

    A bare perusal of above Clauses makes it clear that as per Clause 4 of the Flat Buyer Agreement, in case of delay the Opposite Party Developer is liable to pay ₹5/- per sq. ft. per month for the period of delay in offering of possession, whereas in

    6.

    3

    terms of 3.b.viii(c), in case of late payment, the Complainant/Buyer is liable to pay interest @24% p.a. This shows that the terms of the Agreement are wholly one-sided and unfair. Therefore, the Complainant cannot be made bound to the terms of the Agreement, which is one-sided and unfair in the light of the recent Judgment of the Hon'ble Apex Court in Pioneer Urban Land & Infrastructure Ltd. Vs. Govindan Raghavan, II (2019) CPJ 34 (SC), wherein the Apex Court has observed as follows:

    •

    "7. So far as the plea of delay on the part of the Directorate of Town & Country Planning Haryana in renewing the license of the Developer is concerned, though it is alleged that there was delay on the part of the DTCP in renewing the licence, the written version does not explain on which date the licence was renewed. In any case, since the Developer knew well in advance the expiry date of licence, they ought to have completed all the formalities and had applied for its renewal well in time. It was Developer's duty and responsibility and the Complainants cannot be penalized for that. Therefore, the alleged delay in the renewal of the licence does not justify the delay in completion of the construction.

    7.

    As far as the delay on account of the contractor appointed by the Opposite Party Developer having not completed the construction in time is concerned, that would hardly be relevant from the point of view of the Complainant. If the contractor appointed by the Opposite Party Developer had delayed the construction, they can take such action as may be open to it in law against the said contractor including the recovery of damages from him but, the Complainant/Allottee is not at all concerned with the delay on the part of the private contractor appointed by the Developer.

    8.

    As far as the alleged delay on the part of other flat buyers in making payment is concerned, again a person who has not defaulted in performance of his contractual obligation cannot be penalized for the default on the part of the other Flat buyers. If other flat buyers were in default, it was for the Opposite Party Developer to take such action as was open to it in terms of the Contract it had executed with them including cancellation of their allotments and sale of the flats allotted to such defaulting buyers in the market and to arrange finance from alternative sources in the meanwhile. We do not find any force in the defence taken by the Opposite party Developer for the inordinate delay in completion of the Project.

    9.

    4

    It is not in dispute that the Complainants were allotted the Flat in the year 2012 and till date construction of the Flat is not completed. Keeping in view the Judgment passed by this Commission in Emmar MGF Land Ltd. & Ors. vs. Amit Puri [II (2015) CPJ 568 NC], wherein it was laid down that after the promised date of delivery, it is the discretion of the Complainant whether he wants to accept the offer of possession, if any, or seek refund of the amounts paid with reasonable interest, it is held that it is well within the Complainant's right to seek for refund of the principal amount with interest and compensation as construction is still not complete. We are of the view that the Complainant cannot be made to wait indefinitely for the delivery of possession and the act of the Opposite Party Developer in retaining the amounts deposited by the Complainant, is not only an act of Deficiency of Service but also amounts to Unfair Trade Practice.

    10.

    We find it a fit case to place reliance on the judgment of the Hon'ble Supreme Court in

    Kolkata West International City Pvt. Ltd. Vs. Devasis Rudra, II (2019) CPJ 29 SC, in which the Hon'ble Apex Court has observed as hereunder :

    •

    11.

    In the circumstances, we are of the view that the orders passed by the SCDRC and by the NCDRC for refund of moneys were justified."

    In the instant case also the Complainants cannot be made to wait indefinitely for possession of the flat, as the construction is not completed. Therefore, we are of the considered view that the Complainants are entitled for refund of the principal amount with reasonable interest, which we quantify @9% p.a. from the date of respective date of deposit till the date of actual refund. Consequently, the Opposite Party Developer is directed to refund ₹86,74,611/- (Rupees Eighty Six Lakhs Seventy Four Thousand Six Hundred Eleven only) to the Complainant alongwith interest @9% p.a. from the date of respective date of deposit till the date of actual refund within 6 weeks from the date of passing of this Order. However, keeping in view the facts and circumstances of the case, there shall be no order as to costs.

    12.

    The Consumer Complaint is allowed in above terms. The pending applications, if any, also stand disposed off.

    13.

    ......................J

    5

    R.K. AGRAWAL

    PRESIDENT

    ......................

    DR. S.M. KANTIKAR

    MEMBER

    6

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    SURESH CHAND AGGARWAL & ANR. v. M/S. ANSAL CROWN INFRABUILD PVT. LTD.
    (Nov 11, 2021)