AMICUS AI
Citation Codes
Equivalent Citations
citation codes
Case Number
Disposition
Attorney(S)
Are you a practicing lawyer?
Enhance your digital presence and reach by creating a Casemine profile.
Upload pleading to use the new AI search
Cites
Cited by
Citation Codes
Equivalent Citations
citation codes
Case Number
Disposition
Attorney(S)
Smart Summary

Summary of the Opinion — State Consumer Disputes Redressal Commission, Telangana (Oral Order dated 12 July 2022)

Factual and Procedural Background

This appeal (FA No.328 of 2017) challenges the District Consumer Forum, Adilabad's order dated 27.05.2015 in CC No.104/2014. The District Forum allowed the complaint in part and directed Opposite party No.2 (SBI Life Insurance Company Limited) to pay Rs. 4,43,825/- with interest at 9% per annum from the date of death until realisation, and costs of Rs. 2,500/- to the complainant within one month. The complaint was dismissed insofar as Opposite party No.1 (State Bank of Hyderabad) was concerned.

Relevant parties as arrayed in the complaint: the complainant Katkam Padma (wife of the deceased), Opposite party No.1 State Bank of Hyderabad (the lending bank), and Opposite party No.2 SBI Life Insurance Company Limited (the insurer and appellant in this appeal).

Material factual narrative derived from the record: The deceased, Katkam Bhumaiah, obtained a housing/ home loan (account details and amounts vary in parts of the record but the loan was approximately Rs.6.00 lakh/ Rs.6,07,758) and, as a condition/measure, an SBI Life Dhanaraksha Plus LPPT insurance policy (policy No. 93000001610; membership form No. 933046208) was issued on 26.03.2011 upon payment of a premium of Rs.7,758/-. The policy covered the diminishing loan balance for the loan tenor (72 months as stated). The insured died on 21.06.2013 while the policy was in force.

The complainant made a claim under the policy. The insurer repudiated the claim on the ground of suppression of material facts — specifically, that the deceased had undergone treatment and a stenting procedure in April/May 2009 for coronary artery disease, which was not disclosed in the proposal form. The complainant filed a consumer complaint seeking waiver of the outstanding loan (variously pleaded in the record as Rs.5,60,524/-, and the District Forum relied on a diminishing balance showing Rs.4,43,825/- as outstanding on date of death), interest, compensation of Rs.1,00,000/-, and costs.

The District Forum, after evidence (affidavit evidence and documentary exhibits Ex.A1–A3 for the complainant and Ex.B1–B8 for the respondents) found in favour of the complainant in part (details above). The insurer (Opposite party No.2) appealed to the State Commission contending that the claim had been repudiated correctly on the ground of suppression and invoking the principle of "utmost good faith". The insurer also filed a writ petition (WP No.26000/2015) in the Hyderabad High Court and obtained an interim stay on 18.08.2015; that writ petition was dismissed on 05.07.2018 for non-pursuit.

Legal Issues Presented

  1. Whether the impugned order passed by the District Forum suffers from any error or irregularity such as to warrant setting aside, modification or interference?
  2. Whether the insurer validly repudiated the claim on the ground of suppression of material facts and, if so, what reliefs should follow?

Arguments of the Parties

Appellant / Opposite party No.2 (SBI Life Insurance Company Limited) — principal arguments

  • Contended that the complaint was not maintainable for want of territorial jurisdiction (as raised in written version).
  • Asserted that the claim was rightly repudiated because the life assured suppressed a material fact: prior treatment for coronary artery disease (including an anterolateral wall MI and subsequent stenting in April/May 2009) which, the insurer said, had been within the exclusive knowledge of the deceased when the proposal was made in March 2011.
  • Relied heavily on hospital records (Ex.B4, Ex.B5, Ex.B6, Ex.B7 and related documents) showing admission, procedures (CAG and stenting — "Zeta Stent" on 02.05.2009), and discharge in early May 2009 for a person named "Bhumanna"/"Bhoomanna". The insurer argued these documents established the prior ailment and treatment and thus supported repudiation.
  • Contended in submissions that, upon receipt of the repudiation letter, it was incumbent on the complainant (claimant) to refute the specific allegations in the repudiation letter; argued absence of such a specific reply should weigh against the complainant.

Respondent / Complainant (Katkam Padma) — principal points from the record

  • Asserted that the deceased was the borrower who had obtained the home loan and that the insurer repudiated the claim without sufficient basis.
  • Filed the consumer complaint and affidavit evidence (marked Ex.A1–A3) asserting entitlement to waiver of outstanding loan balance, interest, compensation and costs due to repudiation amounting to deficiency of service by the insurer.
  • Relied on the District Forum's findings and the diminishing balance statement establishing the outstanding loan amount on the date of death (found to be Rs.4,43,825/- by the Commission from documents on record).

Opposite party No.1 (State Bank of Hyderabad) — principal points from the record

  • Admitted that the deceased obtained a home loan (account No. 62182722540) and that, as a security measure, the borrower took the policy from the insurer by paying the premium.
  • Stated the outstanding loan figures (at one point recorded as Rs.3,84,000/- as on 09.03.2015 in the written version) and denied deficiency of service on their part, praying for dismissal of the complainant's claim insofar as they were concerned.

Table of Precedents Cited

No precedents were cited in the provided opinion.

Court's Reasoning and Analysis

The Commission first observed that the undisputed facts (admissions and documentary material) outweigh contentious aspects. It summarized the admitted factual matrix: loan obtained by Katkam Bhumaiah in March 2011; the insurer issued the SBI Life Dhanaraksha Plus policy effective 26.03.2011 upon payment of premium; the policy covered the diminishing balance; the insured died on 21.06.2013 and the diminishing balance statement (not disputed) showed an outstanding of Rs.4,43,825/- on the date of death which, under the policy terms, was payable by the insurer to the lending bank in full and final settlement.

The insurer's sole ground for repudiation was suppression of material information — specifically, non-disclosure of a 2009 cardiac event and stenting procedure. The insurer produced hospital documents (Ex.B4–B7) indicating admission and treatment in April/May 2009 for a person named "Bhumanna" / "Bhoomanna", including PCIs/CAG and a Zeta Stent on 02.05.2009. The Commission noted that, if those hospital records belonged to the deceased insured, suppression would disentitle the complainant to relief because it would amount to withholding a material fact within the exclusive knowledge of the assured.

However, the District Forum had rejected the hospital records' relevance on the ground that the records referred to a person described as "Bhoomanna" and that detailed identification tying that hospital record to the deceased Katkam Bhumaiah was not made out. The State Commission agreed with this approach: the insurer had failed to establish a nexus between the person shown in the hospital records and the insured deceased. The Commission emphasized the legal position (as applied in this case): where repudiation is based on suppression of material fact, the onus is on the insurer to convincingly and cogently establish that the life assured suppressed an existing ailment. The insurer did attempt to establish this, but the Commission found the attempt unsuccessful because identifying the hospital records as pertaining to the deceased was not accomplished to the required degree.

The insurer's separate submission that the complainant should have specifically rebutted the allegations in the repudiation letter was rejected. The Commission held that filing the consumer complaint itself amounted to refuting the repudiation, and no formal or specific written reply was necessary in the circumstances to dispute the contentions made in the repudiation letter.

Having considered the evidence and the submissions, the Commission concluded there was no error in the District Forum's appreciation of the material and that the District Forum's findings were proper and did not warrant interference.

Holding and Implications

Holding: The appeal is DISMISSED. The State Commission found no error in the District Forum's order and affirmed the findings below.

Direct consequences and practical effects (as stated in the opinion): the District Forum's order dated 27.05.2015 stands. That order had directed Opposite party No.2 (the insurer) to pay Rs.4,43,825/- with interest at 9% per annum from the date of death until realisation, and costs of Rs.2,500/- to the complainant within one month. The complaint was dismissed insofar as Opposite party No.1 (the bank) was concerned. The opinion does not identify the setting of any new legal precedent; it confines itself to affirming the lower forum's factual and legal conclusions in this dispute.

No broader or novel legal principle was announced beyond the application of the well-stated principle that the onus to prove suppression of material fact lies on the insurer and that identification of documentary evidence is necessary to establish such suppression.

To access the original judgment, please Sign In or Subscribe.

    SBI Life Insurance Co. Ltd., v. 1.Katkam Padma

    Before the State Consumer Disputes Redressal Commission

    (constituted

    under the Consumer Protection

    Act, 2019) of Telangana, Eruvaka Building,

    Khairathabad at Hyderabad

    FA NO.328 OF 2017 AGAINST CC NO.104

    OF 2014

    ON THE FILE OF DISTRICT COMMISSION,

    ADILABAD

    Between SBI Life Insurance Company Limited, Group Claims Department,

    2nd floor, Kapas Bhavan, Plot No.3-A, Sector-10, CBD, Belapur,

    Navi Mumbai - 400 614, represented by its Person-in-charge/ Manager. .Appellant/Opposite party No.2 And

    Katkam Padma 1)

    W/o late Katkam Bhoomaiah, R/o H.No.7-6, near MRO office Road, Luxettipet, Adilabad district. .Respondent/Complainant

    2) State Bank of Hyderabad, Branch: Main Road, Luxettipet, District: Adilabad, represented by its Person-in-charge/Manager. ..Respondent/Opposite party No.1 Counsel for the Appellant Sri Gosala Srinivasa Rao Sri M.Ravinder Reddy-R1

    Sri K.Narayana Rao-R2

    Counsel for the Respondents

    cORAM

    *****

    Hon'ble Sri Justice MSK Jaiswal President and

    Smt Meena Ramanathan Member

    Tuesday, the Twelfth day of

    July Two Thousand Twenty Two

    Oral Order:

    ***

    This is an appeal preferred by Opposite party No.2 aggrieved by the orders dated 27.05.2015 passed by the District Consumer Forum, Adilabad in CC No.104/2014 in allowing the complaint in part and directing the Opposite party No.2 therein to pay a sum of Rs.4,43,825/- with interet @9% per annum from the date of death till realisation and

    1

    cOsts of Rs.2,500/- to the Complainant within one month, by dismissing the complaint insofar as Opposite party No.1 is concerned. Por the sake of convenience, the parties are referred to as arrayed in the complaint.

    2)

    3 It is the case of Complainant that she is wife of one Katkam Bhumaiah, who availed home loan from Opposite party No.l vide account bearing No.62182722540 in a sum of Rs.6,00,000/-

    on 12.03.2011, at which time, Opposite party No.1 obtained SBI Lile Insurance policy in favour of the borrower. In turn, Opposite party No.2 issued SBI Life Dhanaraksha Plus LPPT policy bearing No.93000001610 and Membership

    form No.933046208 on 26.03.2011 by collecting the premium of Rs.7,758/- covering the loan amount of Rs.6,00,000/- from 26.03.2011 onwards till 72 months. As per the terms of said policy, in the event of death of the borrower, the entire outstanding loan amount will be waived of.

    4) To the misfortune of Complainant, her husband died on 21.06.2013 while the policy was in force. She being the wife made claim with the Opposite parties, which in turn repudiated the claim on the ground of suppression of material information. Hence, complaining deficiencyof service onthe part of the Opposite parties, the present complaint was filed with a prayer to direct the Opposite parties to waive of the entire outstanding loan amount of Rs.5,60,524/- together with interest thereon and to pay compensation of Rs. 1,00,000/- and costs of the complaint.

    5) Opposite party No.1 filed its written version admitting that Katkam Bhumaiah obtained home loan vide account No.62182722540 and availed the amount of Rs.6,00,000/- on 12.03.2011. As a security measure, the borrower took policy from Opposite party No.2 by paying the premium of Rs.7,758/- covering the loan amount. However, the borrower expired on 21.06.2013 and as on 09.03.2015, the outstanding There is no amount due towards loan account is Rs.3,84,000/-. deficiency of service on their part and accordingly prayed to dismiss the claim of Complainant insofar as they are concerned.

    2

    Oppoalte arty No.2 iled itN Wrillen vernion contending thut the COiliit not maintuinable lor wanl ol terrilorial juriscliction, however, udnitted to have inued the oliey in quention. The cloceaned te ANIed uppreueel he muteriat fuet uat he was suffering Irom heurt dineaNe prior to obtaining the insurunce covcr In the event of leatlh of tlie nenmler, the mum as8Lred will be payuble. The sum asurcd IN the loun anount outstanding for the onth during which the death 0CCurs, aN Npeeilicd in the Certificute of Iusurnnec. In the instant case, he outnding loun mount as on the dute of death of member is Rs.4,13,825/. Their investigation revealed thal the borrower was treated nt Star Hospitals, Ilyclerubned prior to obtaining the policy. Hence, pruyed to dismiss the complaint

    During the course of enquiry before the District Porum, in orderto prove their casc, the Complainant filed her aflidavit cvidence as PW1 and

    7)

    gol marked the documents Ex.AI to A3. On behalf of Opposite party No. I, one P.Abhishek, its Assistant Manager filed his affidavit evidence as RWI and on behall of Opposite party No.2, one K.P. Dhanya, authorised representative liled his allidavit evidence as RW2 and got marked the documents Ex. B1 to B8.

    8) The District Porum after consicdering the material available on record, allowed the complaint bearing CC No. 104 of 2014, by orders dated 27.05.2015, as stated, at paragraph No. 1, supra.

    9) Aggrieved by the said orders, the Appcllant preferred the present appeal contending that the forum below failed to consider the fact that the policy in question was obtained by suppressing the material fact of hcalth condition. It failed to understand that the contract of insurance is based on the principles of "utmost good faith". Hence, prayed to allow the appeal by setting aside the orders impugned.

    10)

    Immediately after filing the above appeal, the Appellant herein filed WP No.26000/2015 before the Hon'ble High Court of Judicature at Hyderabad for the State of Telangana

    and the State of Andhra Pradesh, wherein, by orders dated 18.08.2015, Hon'ble High Court granted interim stay of the orders impugned. However, on 05.07.2018, due to non-pursuing

    the case, the writ petition came to be dismissed.

    3

    4

    11)ne point that arises for consideration is whether

    the impugned

    Oraer as passed by the District Forum suffers from any

    error Or

    rregularity or whether it is liable to be set aside, modified or interiered

    with, in any manner? To what relief?

    12) Having heard the submissions of the learned counsel appearing

    1or

    Lhe Appellant and thoroughly perusing the oral and documentaiy

    evidenceon record, without fear of contradiction, it can be said thattne

    lacts which are not in controversy or disputed out-weigh the contenuous aspect. Firstly, we would like to place on record the facts whicharc

    Katkam admitted or established from the documents on record. Bhumaiah was the husband of the Complainant. He took housing loan of about Rs.6,07,758/- from the Respondent/Opposite party No.l on 26.03.2011. As per the scheme available at that time, the Appellant/ Opposite party No.2 has offered SBI Life Dhanaraksha Plus LPPT insurance coverage for the borrowers of the housing loan by accepting a premia of Rs.7,758/-. The policy came into effect from 26.03.2011. As per the terms of the policy, in the event of unfortunate event taking place, the insurance company will pay the diminishing balance which was payable by the borrower to the lending bank on the date of the death of the borrower. As per the diminishing balance statement that is furnished, with which there is no dispute, on the date when the borrower died i.e., 21.06.2013, the outstanding loan was Rs.4,43,825/. As per the terms of the contract of insurance, this amount was payable by the Appellant insurance company to the Respondent/Opposite party No.1 lending bank in full and final settlement of the outstanding loan taken by the said deceased Katkam Bhumaiah. When the claim was made, the same was repudiated on the ground that the deceased has suppressed the existing ailment and therefore the claim was repudiated. Aggrieved thereby, the present complaint is filed.

    13) As already stated, the only ground on which the claim is repudiated is that the deceased has suppressed the fact that he underwent the treatment for CAD (coronary Artery Disease) - Acute Anterolateral Wall MI (Myocardial Infraction), Post STK, Mild LV Dysfunction, CAG-Two vessel disease during the year 2009 but whereas he has died in 2013 due to cardiac problem while he was sleeping and in the proposal form, this fact is suppressed. In other words, the

    Ontentuon is that when the proposal is submitted

    at the time when the pollcy was taken, the life assured has not revcaled that he was admitted in hospital during April 2009 and had undergone certain procedure whereby Zeta Stent was done on 02.05.2009 and he was discharged from the hospital on 04.05.2009. This fact having been suppressed by the lile assured, according to the Appellant/ Opposite party No.2 gives rise lor repudiation of the claim on the ground that the material facts have been suppressed by the life assured.

    14) f this factum of the deceased having undergone the treatment and the procedure during 2009 is established, certainly the 1t Respondent/ Complainant cannot be granted the relief since it clearly amounts to Suppressing a material fact which was well within the cxclusive knowledge of the life assured Katakam Bhumaiah.

    15) Reliance is placed heavily by the insurance company on Ex.B4 and Ex.B5. Ex.B4 is the registration data of Star Hospital, Hyderabad dated 29.04.2009. It shows that one Bhumanna, aged about 45 years, a resident of Luxettipet, Adilabad was admitted in the hospital and Ex.B6 is the Discharge Summary dated 04.05.2009. The discharge summary records as under:

    45 years old Mr.Bhoomanna, is a known case of CAD recent anterolateral wall MI,

    (26.04.2009). He is not a diabetic (or) hypertensive. He was admitted for stabilization followed by CAD. CAG was done on 02.05.2009. It revealed Two Vessel Disease (LMCA 30- 40%, LAD proximal 90%, distaB LCx 70%).

    Stenting to LAD with 3 x 23 mm Zeta Stent was done with any complications. He is asymptomaticat discharge.

    "

    thrombolysed with STK Successful PTCA+

    16) Ex.B7 is the entire case sheet of the Star Hospitals. If we peruse Ex.B5 and Ex.B6, there is no doubt, whatsoever, that the said Bhumanna has undergone major surgeries during April/May 2009 and if the policy is taken in March 2011 without revealing the said facts, it clearly amounts to suppressio-veri thereby giving scope to the insurance company to repudiate the claim on the ground that the life assured has suppressed the material facts thereby affecting the policy.

    17) The District Forum has discussed Ex.B5 and B6 but rejected it solely on the ground that Ex.B5 and Ex.B6 are in respect of Bhoomanna

    5

    whose detailed description is not made but whercas the life assured/

    nusband of the Complainant is one Katkam Bhumaiah. On that ground the District Forum has refused to take cognizance of Ex.B5 and Ex.B6

    which if accepted will certainly disentitle the Complainant from claiming any reliefs.

    18) We are of the opinion that unfortunately the Appellant insurance company could not establish nexus in between the person who has undergone the treatment during April/May 2009 and the person who has obtained the insurance policy namely Katkam Bhumanna.

    19) When the insurance company seeks to repudiate the claim on the ground of suppression of material fact, onus lies upon them to convincingly and cogently establish that the life assured has suppressed the existing ailment. The burden is upon them to prove but in the instant case, though an attempt has been made but the insurance company could not succeed in establishing that the Bhoomanna who has undergone treatment during April/May 2009 is the same Katkam Bhumaiah who has obtained the housing loan and the insurance from the Appellant insurance company.

    20) The learned counsel appearing for the Appellant insurance company argues with full command at his disposal that having received the repudiation letter alleging that the deceased life assured has suppressed the existing ailment, it was obligatory on the part of the Complainant being the claimant to refute the said aspersions made by the insurance company in the repudiation letter and that not having been done, it can straight-away be believed that whatever is stated in the repudiation letter is gospel truth.

    21) In spite of the best efforts made by the learned counsel, we find ourselves to be not in agreement with the strenuous submissions made by him. Having received the letter of repudiation on the said ground, the Complainant has filed the complaint which itself amounts to refuting the allegations as contained in the repudiation letter. There need not be any specific reply or notice refusing the aspersions that are cast upon the deceased person in the repudiation letter. Therefore, this submission is placed on record only to be rejected.

    6

    Therefore,we do not find any error in the appreciation ofthe material by the District Forum and the findings recorded thereinare proper appreciation which do not warrant any interference, There are no merits in the appeal and the same is liable to be dismissed.

    22)

    23) In the result, the appcal fails and is accordingly dismissed, n COsts.

    7

    Use AI to get other relevant cases.

    Comments

    SBI Life Insurance Co. Ltd., v. 1.Katkam Padma
    (Jul 12, 2022)