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PUSHPA GOGIA v. EMAAR MGF LAND LIMITED

National Consumer Disputes Redressal Commission
Aug 22, 2022
Smart Summary (Beta)

Factual and Procedural Background

The Consumer Complaint was filed by Pushpa Gogia against M/s. Emaar MGF Land Limited under Section 12(1)(a) of the Consumer Protection Act, 1986. The Complainant sought possession of a residential unit in the "Emerald Floors" project, Sector-65, Gurgaon, along with compensation for delay in delivery and litigation costs. The Original Allottee, Mrs. Neelam Chhabra, had booked the unit in 2009 with a total sale consideration of ₹63,00,000 and an agreement specifying possession by June 28, 2012. The Original Allottee made payments totaling ₹18,90,000 by July 2014 but did not receive possession. The Complainant purchased the unit from the Original Allottee in 2014 for ₹42,00,000 and assumed the obligation to pay the balance ₹44,10,000 to the Developer. The Complainant claims to have paid a total of ₹88,01,196 including profit paid to the Original Allottee. Possession was offered by the Developer only on December 28, 2018, after an inordinate delay. The Complainant alleged deficiency in service and unfair trade practices and prayed for possession, interest, compensation, refund of wrongfully charged taxes, permanent club membership, removal of holding charges, and litigation costs.

The Opposite Party Developer contested the complaint on several grounds including the Complainant not qualifying as a consumer due to multiple property ownership, the Complainant being a subsequent allottee with different rights than the Original Allottee, and lack of pecuniary jurisdiction of the Commission as the total claim was below ₹1 crore. The Developer also contended that possession was offered in December 2018 and the Complainant delayed taking possession, thus liable for holding charges.

Legal Issues Presented

  1. Whether the Complainant qualifies as a 'Consumer' under the Consumer Protection Act despite being a subsequent allottee and owning multiple properties.
  2. Whether the National Consumer Disputes Redressal Commission has pecuniary jurisdiction over the complaint given the value of the claim.
  3. From which date delay compensation is payable to the Complainant—the date of original allotment agreement or the date of transfer to the Complainant.
  4. Whether the Complainant is liable to pay holding charges for the period between offer of possession and actual taking of possession.

Arguments of the Parties

Complainant's Arguments

  • The Opposite Party Developer failed to deliver possession within the stipulated period as per the original agreement and assurances given.
  • The Complainant made full payment including profit to the Original Allottee and paid a total sum of ₹88,01,196 towards the unit.
  • The Complainant is entitled to possession, compensation for delay, interest at 12% per annum, refund of wrongfully charged taxes, permanent club membership, removal of holding charges, and litigation costs.

Opposite Party Developer's Arguments

  • The Complainant does not qualify as a consumer since she owns multiple properties and purchased the unit for financial benefit.
  • The Complainant, being a subsequent allottee, cannot claim rights equivalent to the Original Allottee; delay compensation should be calculated from the date of transfer (06.08.2014).
  • The total claim value is below ₹1 crore after adjustments, hence the Commission lacks pecuniary jurisdiction.
  • Possession was offered on 28.12.2018 and the Complainant delayed taking possession until 12.10.2020, making her liable to pay holding charges.
  • Compensation for delay, if any, should be at 6% per annum as per recent Supreme Court decisions.

Table of Precedents Cited

Precedent Rule or Principle Cited For Application by the Court
DLF Homes Panchkula Pvt. Ltd. vs. D.S. Dhanda & Ors. (Civil Appeal no. 4910 - 4941 of 2019) Delay compensation payable from the later of three years from original agreement or date of transfer in case of flat transfer. The court applied this principle to hold that delay compensation is payable from the date of transfer (06.08.2014) to the Complainant.
Laureate Buildwell Pvt. Ltd. vs. Charanjeet Singh [2021 SCC OnLine SC 479] A subsequent purchaser stepping into the shoes of the original allottee is entitled to the same consumer protections and delay compensation from the date the builder acknowledges the transfer. The court rejected the Developer's plea to treat the Complainant differently from the Original Allottee and held the Complainant entitled to delay compensation from the date of transfer.
Ambrish Kumar Shukla vs. Ferrous Infrastructure Pvt. Ltd. (CC/97/2016) Determination of pecuniary jurisdiction based on the sale consideration agreed between parties including compensation claims. The court held that the total claim including compensation exceeded ₹1 crore, affirming its pecuniary jurisdiction.
Ireo Grace Realtech Pvt. Ltd. vs. Abhishek Khanna & Ors. (Civil Appeal No. 5785 / 2019 & others) Developer obligated to pay delay compensation from date of delay till possession offer date despite completion and issuance of Occupation Certificate. The court relied on this to support awarding delay compensation to the Complainant for the period of delay.
Kavita Ahuja vs. Shipra Estates I (2016) CPJ 31 (NC) Burden of proof lies on Opposite Party to establish that Complainant is not a consumer due to dealing in real estate as a business. The court found the Developer failed to discharge this burden and held the Complainant qualifies as a consumer under the Act.

Court's Reasoning and Analysis

The Court first addressed the pecuniary jurisdiction issue, holding that the total value of the unit plus compensation claims exceeded ₹1 crore, thereby confirming the Commission's jurisdiction. It rejected the Developer's argument that the Complainant was not a consumer, relying on precedent that the burden of proof lies on the Developer to show that the Complainant is engaged in real estate business, which was not discharged.

Regarding delay compensation, the Court applied the Supreme Court's ruling in Laureate Buildwell Pvt. Ltd. vs. Charanjeet Singh to hold that a subsequent purchaser who steps into the shoes of the original allottee is entitled to delay compensation from the date of transfer, not the original allotment date. The Court further applied the DLF Homes Panchkula judgment to confirm that delay compensation starts from the later of three years from the original agreement or the date of transfer.

The Court found that possession was offered on 28.12.2018 but the Complainant delayed taking possession until 12.10.2020, justifying the Developer's claim for holding charges during this period. The Court considered the peculiar facts and awarded delay compensation at 8% per annum, a rate between the parties' submissions and relevant precedents.

Holding and Implications

The Consumer Complaint is DISPOSED OF with the following directions:

  • The Opposite Party Developer shall pay delay compensation to the Complainant at 8% per annum on the amount deposited, from 06.08.2014 (date of transfer) till 28.12.2018 (date of possession offer), within six weeks.
  • The Registry shall release the holding charges deposited by the Complainant to the Developer along with any accrued interest within two weeks.
  • The Opposite Party shall pay ₹25,000 towards litigation costs within six weeks.
  • All pending applications stand disposed of.

The decision confirms that subsequent purchasers are entitled to consumer protections and delay compensation from the date of transfer, reinforcing existing Supreme Court precedents. No new precedent was established, and the ruling primarily affects the parties by awarding compensation and costs accordingly.

Show all summary ...

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION

NEW DELHI

CONSUMER CASE NO. 2253 OF 2019

1. PUSHPA GOGIA ...........Complainant(s) Versus

1. EMAAR MGF LAND LIMITED

THROUGH ITS DIRECTORS 306-308, 3RD FLOOR, SQUARE ONE, C-2, DISTRICT CENTRE, CENTRE SAKET, NEW DELHI-110017 ...........Opp.Party(s)

BEFORE:

HON'BLE MR. JUSTICE R.K. AGRAWAL,PRESIDENT HON'BLE DR. S.M. KANTIKAR,MEMBER HON'BLE MR. BINOY KUMAR,MEMBER

For the Complainant : For the Complainant : Mr. Aditya Parolia, Advocate For the Opp.Party : For the Opposite Party

: Mr. Arjun Jain, Advocate

Dated : 22 Aug 2022

ORDER

1. The present Consumer Complaint has been filed under Section 12(1)(a) of the Consumer Protection Act, 1986 (for short "the Act") by Pushpa Gogia (hereinafter referred to as the Complainant) against Opposite Party, M/s. Emaar MGF Land Limited (hereinafter referred to as the Opposite Party Developer), seeking possession of the Unit alongwith compensation for delay in delivery and costs as the Opposite Party Developer failed to deliver the Possession of the Unit within stipulated period, which was allotted to her in the Project launched by the Developer in the name and style of "Emerald Floors" located at Sector—65, Urban Estate, Gurgaon, Haryana.

2. It has been averred in the Complaint that the Opposite Party Developer launched a Residential Project in the name and style of "Emerald Floors" located at Sector—65, Urban Estate, Gurgaon, Haryana (hereinafter referred to as the Project). Mrs. Neelam Chhabra (hereinafter referred to as the 'Original Allottee') booked a Unit bearing No. EHF-350-C-SF-024 with the Opposite Party Developer for a total sale consideration of ₹63,00,000/- on 15.06.2009. Builder Buyer's Agreement (hereinafter referred to as the 'Agreement') was executed between the Original Allottee and the Opposite Party Developer on 28.12.2009, in terms of which the possession of the Unit was to be delivered within 27 months with 3 months grace period w.e.f. the date of execution of the Agreement, i.e., by 28.06.2012. Upto 28.07.2014, the Original allottee had made a payment of ₹18,90,000/- as per payment plan opted, out of the total sale consideration of ₹63,00,000/- to the Opposite Party Developer. Despite that the Opposite Party Developer has not delivered the possession of the Unit to the Original Allottee. After

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receiving assurances from the Opposite Party Developer that the possession of the Unit will be handed over latest by 28.07.2015, vide Agreement to Sell dated 28.07.2014, the Complainant purchased the said Unit from the Original Allottee after paying her a sum of ₹42,00,000/- against the payment of ₹18,90,000/- made by the Original Allottee towards sale consideration of the Unit, to the Opposite Party Developer and got the Unit transferred on 06.08.2014 from the Opposite Party Developer with the term that the balance amount of sale consideration of ₹44,10,000/- will be paid by the Complainant to the Opposite Party Developer. It is the say of the Complainant that she has made a total payment of ₹64,91,196/- to the Opposite Party Developer and had paid profit of ₹23,10,000/- to the Original Allottee, thus total sum of ₹88,01,196/- paid towards cost of the Unit. Despite that the Opposite Party Developer failed to deliver the possession of the Unit upto assured date of possession, i.e., 28.07.2015. After inordinate delay of three years from the assured date of possession, the Opposite Party Developer offered possession of the Unit on 28.12.2018 to Complainant. Alleging deficiency in service and Unfair Trade Practice on the part of the Opposite Party Developer, the Complainant has filed the present Consumer Complaint with the following prayer:-

"a) Direct the Opposite party to handover possession of the Unit to the Complainant, complete in all respects and in conformity with the Buyer's Agreement and for the consideration mentioned therein, with all additional facilities and as per quality standards promised and execute all necessary and required documents in respect of the said Unit in favour of the complainant immediately upon this Complaint being filed before this Hon'ble Commission or as this Hon'ble Commission deems fit and appropriate;

b) Direct the Opposite party to pay interest @12% per annum on the amount deposited by the Complainant with the Opposite party, with effect from the date of delivery promised in the Agreement, till the date of actual possession as per clause (a) above in handed over by the Opposite party along with all necessary documents and common areas and facilities as promised during the initial booking made by the Complainant;

c) Direct the Opposite party to pay compensation of ₹5,00,000/- to the Complainant for mental agony, harassment, discomfort and undue hardships caused to the complainant as a result of the above acts and omissions on the part of the Opposite party;

d) Direct the Opposite party to pay a sum of ₹2,00,000/- to the

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complainant as a whole, towards litigation costs;

e) Direct the Opposite party to refund wrongfully charged taxes and other charges along with the interest on that amount at the rate of 18% p.a. from the date of receipt of such wrongfully levied charges and taxes;

f) Direct the Opposite party to provide lifetime permanent club membership to the Complainant without any charges and restrain the Opposite party from raising any demand for the same in future;

g) Direct the Opposite Party to remove all holding charges on account of not handing over complete possession despite requests from the Complainant;

h) That any other relief and further relief in favour of the complainant as the Hon'ble Commission may deem fit and proper in the fact and circumstances of the case."

3. The Complaint was resisted by the Opposite Party Developer by submitting that the Complainant owns a house in Ludhiana, Punjab and has also purchased another Unit bearing No. EHF-267-A-SF-108 against which she has filed the Complaint before RERA, in addition to these units, the Complainant has also purchased the Unit in question to reap financial benefit thus the Complainant does not fall within the ambit of a 'Consumer'.

4. It was also submitted that he Complainant being subsequent Allottee, cannot be placed on the same pedestal as the Original Allottee. Relying on the Judgment passed by the Hon'ble Supreme Court in "DLF Homes Panchkula Pvt. Ltd. vs. D.S. Dhanda & Ors. (Civil Appeal no. 4910 - 4941 of 2019 order dated 10.05.2019), it was submitted that the timeline given to the Original Allottee of 30 months would apply to the Complainant being a Subsequent Allottee from the date of transfer, i.e., 06.08.2014.

5. It was further submitted that the Complainant has sought possession of the Unit alongwith compensation @12% on the amount paid by the Complainant towards the cost of the property and since the possession of the Unit has been duly offered to the Complainant on 28.12.2018, therefore, the cost of the Unit can no longer decide the pecuniary jurisdiction, however, the cost of the Unit is ₹69,96,299/- and after deducting ₹1,49,871/- towards credit for anti-profiteering and ₹828/- towards credit for EPR, the total amount, i.e., ₹68,45,600/-, on which compensation @12% p.a., as sought by the Complainant, if calculated from date of transfer, i.e., 07.08.2014 till assured handover date, i.e., 28.07.2015, the total compensation comes to ₹23,23,652/- and after adding this to Cost of Property, i.e., ₹69,38,953/- the total claim comes to ₹92,62,605/- which is less than ₹1 crore, and is below the prescribed pecuniary limits of Hon'ble National Commission, therefore, the present Complaint is liable to be dismissed on the ground of lack of pecuniary jurisdiction in view of the Judgment passed by this Commission in "Ambrish Kumar Shukla vs. Ferrous

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Infrastructure Pvt. Ltd. in CC/97/2016".

6. It was further stated that despite offering the possession vide letter dated 28.12.2018, the Complainant could not come forward to take the possession. The Complainant took the possession only on 12.10.2020 after clearing the outstanding dues and depositing Holding Charges with the Registry of this Hon'ble Commission under the Orders of this Hon'ble Commission. It was submitted that in the circumstances, the Complainant is liable to pay Holding Charges, w.e.f. intimation of possession, i.e., 28.12.2018 till date of the taking possession, i.e., 12.10.2020 at the same rate at which it seeks compensation for the purported period of delay or at the rate at which such compensation is awarded by this Hon'ble Commission. It was submitted that the prices of the Units in the Project have escalated multi-fold and the Complainant has benefit of the same. It was submitted that the Hon'ble Supreme Court in recent similar cases, have awarded interest / compensation for delay in delivery of possession at the rate of 6% p.a. for the period of delay, therefore, it was prayed that the compensation in the instant case may also be awarded at the same rate of interest.

7. We have heard Mr. Aditya Parolia, learned Counsel for the Complainant, Mr. Arjun Jain, learned Counsel appearing on behalf of the Opposite Party Developer, perused the material available on record and have given our thoughtful consideration to the various pleas raised by the learned Counsel for the Parties.

8. So far as the plea of the Opposite Party Developer regarding pecuniary jurisdiction is concerned, in terms of Section 21 of the Consumer Protection Act, this Commission possesses the requisite pecuniary jurisdiction where the value of the goods or services as the case may be and the compensation claimed exceeds ₹1 Crore. This issue has been dealt in detail by a three Members Bench of this Commission in CC No. 97 of 2016 Ambrish Kumar Shukla & Ors. Vs. Ferrous Infrastructure Pvt. Ltd., decided on 07.10.2016, wherein the law has been laid down correctly on the issue relating to pecuniary jurisdiction by holding that the sale consideration which was agreed between the Parties for buying the goods or hiring or availing the services, is relevant for determination of pecuniary jurisdiction and it is also applicable in cases of refund, as per law laid down by a larger Bench of 5 Members of this Commission in "CC No. 1703 of 2018, Renu Singh vs. Experion Developers Private Limited" and other connected matters" decided on 26.10.2021. In the present case, the Complainant purchased the Unit from the Original Allottee vide Agreement to Sell dated 28.07.2014 at the prevalent market value, i.e., ₹86,10,000/-, bifurcation of which is tabulated as below:-

9. Amount already Paid to the Opposite Party Developer by the Original Allottee, which was paid by Complainant to the Original • 18,90,000 Allottee

Balance amount to be paid to Opposite Party • 44,10,000

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Developer Profit Charged by Original Allottee from the Complainant • 23,10,000

Total Cost/Value of the Unit • 86,10,000

9. On the basis of the said Agreement to Sell, the Opposite Party Developer transferred the Unit in the name of the Complainant on 06.08.2014. The total cost of the Unit was ₹86,10,000/-. In the Prayer Clause, the Complainant has sought interest @12% p.a. on the amount deposited with effect from the date of delivery promised in the Agreement i.e., 28.06.2012, till the date of actual possession, i.e., 12.10.2020; ₹5,00,000/- towards mental agony; ₹2,00,000/- towards cost of litigation besides other reliefs. If even a part of the compensation claimed by the Complainant is added to the said cost, the aggregate would be much above ₹1 Crore. Therefore, it would be difficult to say that this Commission does not possess the requisite pecuniary jurisdiction.

10. The contention of the learned Counsel for the Opposite Party Developer that the Complainant does not fall under the category of 'Consumer' as she has three properties in her name and the subject Unit was booked to reap financial benefit is completely unsustainable in the light of the judgement of this Commission in Kavita Ahuja vs. Shipra Estates I (2016) CPJ 31 (NC), in which the principle laid down is that the onus of establishing that the Complainant was dealing in real estate i.e. in the purchase and sale of plots / flats in his normal course of business to earn profits, shifts to the Opposite Party, which in the instant case the Opposite Party Developer had failed to discharge by filing any cogent documentary evidence to establish their case. Therefore we are of the considered view that the Complainant do fall under the definition 'Consumer' as defined under Section 2 (1)(d) of the Act.

11. It is undisputed that that possession of the Unit has been handed over to the Complainant on 12.10.2020 and the Conveyance Deed has already been executed. The only issue remains with regard to the delay compensation.

12. The contention of the Opposite Party Developer that the Complainant being subsequent Allottee, cannot be placed on the same pedestal as the Original Allottee, is rejected in

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view of the decision of the Hon'ble Supreme Court in "Laureate Buildwell Pvt. Ltd. vs. Charanjeet Singh" [2021 SCC OnLine SC 479], wherein it has been held that subsequent purchaser who takes over the obligation of the Original purchaser to pay the balance amount, would not per se exclude them from the description of a Consumer and stepped into the shoes of the Original Allottee and the subsequent purchaser will be entitled for interest with effect from the date the builder acquired knowledge of the transfer, or acknowledged it, by observing as under:-

"23. The builder does not deny that upon issuance of the endorsement letter, the purchaser not only stepped into the shoes of the original allottee but also became entitled to receive possession of the flat. There is no denial that the purchaser fulfils the description of the complainant/consumer and is entitled to move any forum under the Consumer Protection Act for any deficiency in service. The question then is whether a subsequent purchaser is not entitled to similar treatment as the original allottee, and can be denied relief which otherwise the original allottee would have been entitled to, had she or he continued with the arrangement. An individual such as the original allottee, enters into an agreement to purchase the flat in an on-going project where delivery is promised. The terms of the agreement as well as the assurance by the builder are that the flat would be made available within a time- frame. It is commonplace that in a large number of such transactions, allottees are not able to finance the flat but seek advances and funds from banks or financial institutions, to which they mortgage the property. The mortgage pay-outs start initially after an agreed period, commencing in a span of about 15 to 24 months after the agreement. This would mean that in most cases, allottees start repaying the bank or financial institutions with instalments (mostly equated monthly instalments) towards the principal and the interest spread over a period of time, even before the flats are ready. If these facts are taken into consideration, prolongation of the project would involve serious economic repercussions upon such original allottees who are on the one hand compelled to pay instalments and, in addition, quite often-if she or he is in want of a house-also pay monthly rents. Such burdens become almost intolerable. It is at this point that an indefinite wait is impossible and allottees prefer to find purchasers who might step into their shoes. That such purchasers take over the obligations of the original allottee - either to pay the balance instalments or to wait for sometime, would not per se exclude them from the description of a consumer. All that then happens is that the consumer forum or commission - or even courts have to examine the relative equities having regard to the time frame in each case.

…….

31. ………..

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The equities, in the opinion of this Court, can properly be moulded by directing refund of the Principal amounts, with interest @9% per annum from the date the builder acquired knowledge of the transfer, or acknowledged it."

13. The Hon'ble Supreme Court in "DLF Homes Panchkula Pvt. Ltd. vs. D.S. Dhanda & Ors. (Civil Appeal no. 4910 - 4941 of 2019 order dated 10.05.2019), has held that "in case of transfer of flat, the delay compensation will be payable from the date of expiry of three years from the date of agreement or from the date of transfer whichever is later".

In the instant case undisputedly, the Agreement was executed between the Original Allottee and the Opposite Party Developer on 15.06.2009 and the Complainant purchased the said Unit from the Original Allottee and the said Unit was transferred in her name by the Opposite Party Developer on 06.08.2014. Respectfully, following the principles laid down by the Hon'ble Supreme Court in "Laureate Buildwell Pvt. Ltd. vs. Charanjeet Singh" (supra) and "DLF Homes Panchkula Pvt. Ltd. vs. D.S. Dhanda & Ors. (supra)"

the Opposite Party shall be liable to pay the delay compensation w.e.f. date of transfer, i.e., 06.08.2014.

14. We find it a fit case to place reliance on the Judgment dated 11.01.2021 passed by the Hon'ble Supreme Court in "Ireo Grace Realtech Pvt. Ltd. vs. Abhishek Khanna & Ors." [Civil Appeal No. 5785 / 2019 & other connected Appeals], in which the Hon'ble Apex Court has observed as hereunder :

1. We are of the view that allottees at Serial Nos. 1 and 2 in Chart A are obligated to take possession of the apartments, since the construction was completed, and possession offered on 28.06.2019, after the issuance of Occupation Certificate on 31.05.2019. The Developer is however obligated to pay Delay Compensation for the period of delay which has occurred from 27.11.2018 till the date of offer of possession was made to the allottees.."

15. For the reasons stated hereinabove, we are of the considered view that the Complainant is entitled for delay compensation w.e.f. 06.08.2014, the date of transfer of Unit in the name of the Complainant, till the date of intimation of possession, 28.12.2018.

16. Keeping in view the peculiar facts and circumstances of the case and to meet the ends of Justice, it would be appropriate if the Complainant is awarded delay compensation in the form of interest @8% p.a.

17. From the perusal of the record, it is crystal clear that the Complainant did not come- forward to take possession of the Unit and failed to clear the outstanding dues despite intimation of possession dated 28.12.2018 followed by several possession reminders issued by the Opposite Party Developer between 13.02.2019 to 10.10.2020 and ultimately took the possession only on 12.10.2020 after clearing the outstanding dues to the Opposite Party Developer and depositing the Holding Charges with the Registry. Keeping in view the peculiar facts and circumstances of the case, in our considered view, the Opposite Party Developer is entitled for Holding Charges which has been deposited by the Complainant with the Registry of this Commission.

18. Accordingly, the Consumer Complaint stands disposed off in following terms:-

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(i) The Opposite Party Developer is directed to pay delay compensation in the form of interest @8% p.a. on the amount deposited by the Complainant with the Opposite Party Developer, w.e.f. 06.08.2014 till 28.12.2018, within six weeks from today.

(ii) The Registry shall release the amount deposited towards Holding Charges by the Complainant with this Commission alongwith interest accrued, if any, in favour of the Opposite Party Developer within two weeks from today.

iii. The Opposite Parties shall pay Rs.25,000/- towards the cost of litigation, within six weeks from today.

(iv) The pending Applications, if any, also stand disposed off.

......................J

R.K. AGRAWAL

PRESIDENT

......................

DR. S.M. KANTIKAR

MEMBER

......................

BINOY KUMAR

MEMBER

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