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Amit Aggarwal v. DLF Universal Ltd

District Consumer Disputes Redressal Commission
Aug 26, 2021
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Case Summary: District Consumer Disputes Redressal Forum-II, U.T. Chandigarh (26 August 2021)

Factual and Procedural Background

This common order disposes two connected consumer complaints (Consumer Complaint No. 126 of 2021 and Consumer Complaint No. 127 of 2021) decided on 26.08.2021 by the District Consumer Disputes Redressal Forum-II, U.T. Chandigarh (Bench: Sh. Rajan Dewan, President; Sh. B.M. Sharma, Member).

Complaint No. 126 of 2021: Amit Aggarwal booked an independent floor (R2-F811 FF) in the DLF Hyde Park project (Mullanpur, New Chandigarh) under a construction-linked scheme by an Independent Floor Buyers Agreement dated 13.02.2013. The total price of the unit was fixed at Rs. 71,47,800/- for 1881 sq. ft.; the complainant paid Rs. 91,12,303/- (including a contingent VAT deposit of Rs. 1,23,804/-). OPs issued a letter dated 28.09.2016 offering possession and demanding Rs. 15,03,892.90 within one month and a contingent VAT deposit (stated as Rs. 1,23,804/-), which the complainant ultimately paid on 26.12.2016.

Complaint No. 127 of 2021: Dr. Shruti Aggarwal raised a similar complaint against the same respondents concerning the same practice of demanding contingent VAT deposit.

Procedural history: The OPs filed replies denying deficiency and alleging the contingent deposit was a protective, mutually-evolved mechanism to meet any future VAT liability because of ambiguity in the Punjab VAT regime. Both sides led evidence and were heard; the Forum considered documents and written arguments and issued this common order allowing both complaints.

Legal Issues Presented

  1. Whether the demand by the Opposite Parties (DLF Universal Limited & Anr.) for a contingent deposit of VAT at the time of offering possession, when there was no clear statutory obligation or government communication imposing such a charge, was lawful.
  2. Whether such demand, and the manner of conditioning possession on payment of that contingent VAT deposit, constituted deficiency in service and/or an unfair trade practice under the consumer protection framework.
  3. If the demand was unlawful, what remedies (refund, interest, compensation, costs) should be granted to the complainants and on what basis should interest and compensation be fixed.

Arguments of the Parties

Complainants' Arguments

  • The OPs illegally and unilaterally demanded a contingent VAT deposit (Rs. 1,23,804/-) not stipulated in the agreement or payment schedule and not required by any Punjab Government notification.
  • The demanded VAT amount and the rate (referred to in the pleading as Rs.65.16/- per sq. ft. or Rs.14.55 per sq. ft. in different contexts) were arbitrary; there was ambiguity in VAT calculation and no authority asking builders to charge buyers.
  • The complainants paid the contingent deposit but OPs never produced government receipts showing deposit with the tax authorities and refused refund requests; other allottees similarly did not receive receipts, indicating unfair trade practice and misuse of funds by OPs.
  • The conduct amounted to deficiency in service and unfair trade practice, causing financial loss and harassment; refund with interest and compensation was sought.

Opposite Parties' (Respondents') Arguments

  • The OPs admitted the factual transaction but contended that because of lack of clarity in the Punjab VAT position, they evolved a mechanism for a contingent VAT deposit to safeguard buyers and to meet any future VAT liability that might be determined.
  • They asserted the agreement places the liability for final VAT (if any) on the complainants and that the contingent deposit would be adjusted or refunded according to the final liability; if no demand arose within limitation, the deposit would be returned with interest as per Note 2 of the Final Statement of Account (FSA) dated 28.09.2016.
  • The OPs denied any deficiency in service or unfair trade practice and maintained that all demands were in accordance with the executed agreement; accordingly, they prayed for dismissal of the complaints.

Table of Precedents Cited

The opinion refers generally to decisions of higher forums but does not identify or cite any specific case names or reported authorities.

No precedents were cited in the provided opinion.

Court's Reasoning and Analysis

The Forum reviewed the documentary record, evidence and arguments. The analysis proceeded as follows:

  1. Existence of obligation: The Forum found no document on record establishing that the OPs had any lawful right to demand a contingent VAT deposit at the time of offering possession. There was no government notification or clear statutory directive shown to justify the demand.
  2. Nature of the demand: The demand was characterized as a payment sought in anticipation of a possible future liability rather than an obligation crystallized by law. The Forum described this anticipation-based demand as "unlawful" in the absence of a statutory or regulatory basis.
  3. Coercion and conditioning possession: Conditioning delivery of possession on payment of the contingent VAT deposit was viewed as coercive — a pre-condition imposed to compel payment — which the Forum found objectionable and indicative of malpractice.
  4. Deficiency in service and unfair trade practice: Because the OPs made the contingent demand without evidentiary or legal support and then failed to provide receipts or refunds on request, the Forum concluded that there was both deficiency in service and an unfair trade practice. The Forum emphasized the lack of proof that the money was deposited with the government and noted complainants' repeated refund requests were not acceded to.
  5. Relief rationale: The Forum linked the grant of interest to the fact that the OPs themselves were charging holding/interest charges under Clause 13 of the Floor Buyer Agreement (stated as Rs.10/- per sq. ft. per month). On this basis, the Forum awarded refund of the contingent deposit with interest at 10% per annum from the date of deposit until payment, and also awarded compensation and litigation costs for harassment and mental agony.

Holding and Implications

CORE RULING: The Forum held that the Opposite Parties (DLF Universal Limited & Anr.) were deficient in service and had engaged in unfair trade practice by demanding a contingent VAT deposit without legal basis and by coercively conditioning possession on payment.

Direct orders (per complaint):

  • For each complainant (Amit Aggarwal and Dr. Shruti Aggarwal), the OPs were directed to refund the contingent deposit of Rs. 1,23,804/- along with interest at 10% per annum from the date of deposit until actual payment.
  • The OPs were directed to pay compensation of Rs. 1,50,000/- to each complainant for mental agony and harassment.
  • The OPs were directed to pay litigation costs of Rs. 50,000/- to each complainant.
  • Compliance period: The order must be complied with within 30 days from receipt of its copy; failure to comply will attract an additional cost of Rs. 25,000/- in each case, over and above the amounts awarded.
  • Administrative step: Certified copies of the order were to be sent to the parties free of charge, and the file consigned after that.

Implications: The order's practical effect is to provide monetary relief (refund with interest, compensation, and costs) to the named complainants and to penalize the OPs for the specific conduct complained of. The opinion does not attempt to lay down a categorical precedent beyond the facts of these cases; it addressed and remedied the unfair practice and deficiency as found on the record in these matters.

This summary is strictly confined to information contained in the provided opinion and does not introduce external facts, citations, or legal materials not present in the source text.

Show all summary ...

Consumer Complaint No : 127 of 2021 Date of Institution : 23.02.2021 Date of Decision : 26.08.2021 Consumer Complaint No : 126 of 2021 Date of Institution : 16.02.201 Date of Decision : 26.08.2021 DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-II, U.T. CHANDIGARH ====== Amit Aggarwal s/o Sh.Arun Kumar Aggarwal, R/o R-2-F811, First Floor, DLF Hyde Park, New Chandigarh, Mohai, Punjab ..Complainant Versus 1] DLF Universal Limited (earlier Known as DLF India Limited), having its Registered Office at Shopping Mall, 3 Floor, Arjun Marg, DLF City, Phase-I, Gurgaon 122002,rd Haryana, through its Chairman/Managing Director/Director/Authorised Signatory. 2] DLF Universal Limited (earlier Known as DLF India Limited), DLF Hyde Park Estate Sale Office, Chandigarh Siswan Road, Mullanpur Barrier, Mullanpur, District SAS Nagar, Punjab (earlier Address:- SCO No.190-191-192, Sector 8-C, Chandigarh 160009) through its Chairman/Managing Director/Director/ Authorized Signatory. .. Opposite Parties Dr.Shruti Aggarwal W/o Dr.Ashish Aggarwal, R/o G-128, GH-2, Shikhar Apartments, Sector-5, MDC, Panchkula. ..Complainant Versus 1] DLF Universal Limited (earlier Known as DLF India Limited), having its Registered Office at Shopping Mall, 3 Floor, Arjun Marg, DLF City, Phase-I, Gurgaon 122002,rd Haryana, through its Chairman/Managing Director/Director/Authorised Signatory. 2] DLF Universal Limited (earlier Known as DLF India Limited), DLF Hyde Park Estate Sale Office, Chandigarh Siswan Road, Mullanpur Barrier, Mullanpur, District SAS Nagar, Punjab (earlier Address:- SCO No.190-191-192, Sector 8-C, Chandigarh 160009) through its Chairman/Managing Director/Director/ Authorized Signatory. .. Opposite Parties BEFORE: SH.RAJAN DEWAN PRESIDENT SH.B.M.SHARMA MEMBER Sh.Narender Yadav, Adv. for the complainant.Argued by :- Sh.Kunal Dawar, Adv. for OPs PER B.M.SHARMA, MEMBER By this common order, we propose to dispose of the above mentioned two consumer complaints in which similar questions of law and facts are involved. 2] The facts are being taken from the present Complaint Case No.126 of 2021 Amit Aggarwal Vs. DLF Universal Limited & Anr.. 3] Briefly stated, the complainant booked a flat in DLF Hyde Park Project of OPs at Mullanpur New Chandigarh and availed construction linked plan. It is averred that the total price of the unit was fixed Rs.71,47,800/- for saleable area of 1881 sq. ft. and the complainant till now paid an amount of Rs.91,12,303/- including contingent VAT amount of Rs.1,23,804/- to the OPs for 1900 sq. ft. The OPs entered into an agreement with complainants called Independent Floor Buyers Agreement vide agreement dated 13.2.2013 whereby a unit/independent floor No.R2-F 811 FF (First Floor) with parking No.P-1F was allotted to the complainant (Ann.C-1). It is also averred that the OP No.1 vide letter dated 28.9.2016 (Ann.C-2) offered the physical possession of the unit while admitting the fact of receipt of occupation certificate for independent floor and asked complainant to deposit Rs.15,03,892.90 within one month with condition that non-submission of payment as outlined in the letter within 30 days of final statement of account would attract interest Holding Charges @Rs.10/- per sq. feet per month as per terms & conditions of Clause 13 of Floor Buyer Agreement. It is stated that OP No.1 Builder vide letter dated 28.9.2016 (Ann.C-2) with a subject handing over the independent floor asked the complainants to deposit Contingent Deposit of Vat @Rs.14.55 per sq. feet i.e. Rs.1,23,804/- which was an arbitrary & illegal demand. It is submitted that the complainant ultimately paid the Contingent deposit of VAT amount of Rs.1,23,804/- on 26.12.2016 (Ann.C-3). It is also submitted that the OP-Builder demanded the Rs. 1,23,804/- for contingent deposit of VAT @ Rs. 65.16/- per sq. ft. which was not mentioned in agreement and in schedule of payments decided by the OP-Builder unilaterally while admitting the fact that there is lot of ambiguity about the principles and methods of calculation of VAT paid under composition scheme. Further pleaded that OP-Builder admitted the fact that same has to be paid in accordance with the scheme to be notified by the Punjab Govt. It is also submitted that neither OP-Builder is imposing the VAT as per composition scheme of the Punjab Govt. nor the Govt. has asked the Builders to charge the VAT @ Rs. 65.16 per sq ft from the buyers and despite all that the OP-Builder Illegally & unilaterally charged the amount in dispute with a purpose to use it in their other projects. It is pleaded that the Hon'ble Supreme Court and various Hon'ble Consumer Commissions and District Forum held that Govt. and Builders cannot ask the VAT charges after completion of certificate and no such law or notification which state that VAT charges has to be paid by the buyers. It is stated that the complainant has been requesting the OP Builder and also sent email to it (Ann.C-4) to refund the contingent deposit of VAT amount and it has been 48 months since the amount was deposited by the complainant and further, the complainant asked for the receipt if the said amount had been deposited with the government but the OP Builder neither sent the receipt nor refunded the amount with interest. It is also stated that the complainant also came to know from other allottees that the OP Builder has not supplied the receipt of Contingent deposit of VAT to the other allottees also, which proves unfair trade practice adopted by the OPs by usurping the hard earned money of complainant and other allottees and further not depositing the same to government and further earning huge profits as interest on the same by keeping it in bank. It is also pleaded that no a single builder in Punjab is charging VAT Contingent of deposit as the same was not asked by Punjab Govt. and the OP Builder illegally using the VAT Contingent of deposit which is illegal. Hence, this complaint has been filed alleging the said act & conduct of the OPs as gross deficiency in service and unfair trade practice. 2] The OPs No.1 & 2 have filed reply and while admitting the factual matrix of the case, stated that as per Punjab VAT Act, there is no clarity in the stand of VAT authorities, hence to safeguard the interest of complainants/ floor/unit buyers, the OPs evolved the mechanism for keeping the VAT provisional deposit to be refunded when the right to take action gets extinguished or in case any action is taken, the liability finally decided. It is stated that whatever would be the final VAT liability, if any, in terms of agreement, that falls on the complainants, accordingly, a mutually acceptable medium was evolved whereby the complainant had to deposit contingent VAT to be kept by OPs to be deposit if any demand is raised at any stage and the shortfall/excess shall be recovered/paid back from the complainants and if no demand is raised and the proceedings gets time barred, the OPs would return the contingent deposit with interest accrued thereon. Stated all the demand raised in FSA are as per Agreement executed between the parties & at this stage complainant breaching the said agreement & the same is not permissible in law. It is stated that each and every payment has been fully explained in agreement. It is pleaded that in case the demand is not raised, within the limitation period, the amount is to be returned to the allottees per Note 2 of the FSA of 28.9.2016. It is denied that OPs have committed any deficiency in service or have engaged in unfair trade practice. It is submitted that in the instant case the complainant agreed to pay taxes in terms of the agreement and there is no deficiency in service or unfair trade practice on the part of OPs. Denying other allegations, the OPs have prayed for dismissal of the complaint. 3] Parties led evidence in support of their contention. 4] We have heard the ld.Counsel for the parties and have gone through entire documents on record including written arguments. 5] After thorough perusal of documents placed on record, we are of the opinion that the OP-Builder demanding huge amount of Contingent deposit of VAT when there is neither any such obligation imposed by the Government nor any communication has been made by the competent authority, is unlawful. Demanding such money in anticipation based on an hypothetical presumption that there may be such financial obligation in future, amounts to malpractice showing deficiency in service on the part of OPs. There is no document on record to show that the OP Builder is well within his right to ask the Contingent deposit of VAT. The OP Builder asking payment of VAT, as a part of his bargain as a pre-condition for handing over the possession of the flat, clearly indicates use of coercive method to compel the consumer/complainants to pay the huge amount of contingent deposit of VAT, is highly condemnable. The request of the complainant for refund of the said deposit i.e. Contingent deposit of VAT or the receipt in case the said amount has been deposited with the Government, has not been acceded to by the OPs. Therefore, the deficiency in service as well as unfair trade practice resorted to by OPs, is clearly established, which not only caused financial loss to the complainants, but also caused them immense harassment. 6] In the light of above observations, we are of the considered view that the Opposite Parties are found deficient in rendering proper service to the complainants and having indulged in unfair trade practice. Hence, the present complaint of the Complainant deserves to succeed against the Opposite Parties. Accordingly, the complaint stands allowed with direction to OPs to refund an amount of Rs.1,23,804/- along with interest @10% p.a. from the date of deposit till its payment, as the OPs are themselves imposing interest Holding Charges @Rs.10/- per sq. Ft. per month as per Clause 13 of the Floor Buyer Agreement. The OPs are also directed to pay an amount of Rs.1,50,000/- to the complainants towards compensation for causing him mental agony and harassment, along with litigation cost of Rs.50,000/-. 7] Similarly, the connected consumer Complaint No.127 of 2021 - Dr.Shruti Aggarwal Vs. DLF Universal Limited & Anr. also stands allowed with directions to the Opposite Parties to refund an amount of Rs.1,23,804/- along with interest @10% p.a. from the date of deposit till its payment, as the OPs are themselves imposing interest Holding Charges @Rs.10/- per sq. Ft. per month as per Clause 13 of the Floor Buyer Agreement. The OPs are also directed to pay an amount of Rs.1,50,000/- to the complainants towards compensation for causing her mental agony and harassment, along with litigation cost of Rs.50,000/-. The above said order shall be complied with by the Opposite Parties within a period of 30 days from the date of receipt of its copy, failing which they shall be liable to pay additional cost of Rs.25,000/- in each case, apart from the above awarded amount. 8] A copy of this order be placed in connected consumer Complaint No.127 of 2021 - Dr.Shruti Aggarwal Vs. DLF Universal Limited & Anr. The certified copy of this order be sent to the parties free of charge, after which the file be consigned. Announced

26 August, 2021 th sd/- (RAJAN DEWAN) PRESIDENT Sd/- (B.M.SHARMA) MEMBER